About mFax

mFax is a cloud-based fax server software designed to help businesses manage print-to-fax and email-to-fax operations via a unified portal. The platform allows users to route incoming faxes to a specific destination using SFTP and FTP protocols and organize faxes using custom tags.

mFax allows organizations to receive confirmation messages for successful faxes via email and converts documents into PPT, JPEG, PDF, DOC and other formats. It offers a host of features such as document management, search functionality, data encryption, compliance management and more.


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Supported Operating System(s):

79 Reviews of mFax

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(63)

63

4 stars

(15)

15

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 79 results

May 2021

Marla from Health Coach

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Most Bang for Your Buck

I love mFax. They are always looking at innovative ways to improve their product and stay ahead of the game. They listen to their customers and have excellent customer service. They have managed to produce a product that serves a wide variety of consumers at a low cost point.

Pros

I have been with mfax for over 2 years. During this time I have had the pleasure of watching this company grow from an internet faxing service to a full scale business faxing company, servicing both small & large companies. I use mfax at least once monthly. My favorite feature of this software is the ability to fax documents via email. Customer service is excellent, responsive, and courteous. They send out email updates when new features are added. There are many bells and whistles that I do not use because I have no need for it, such as the ability to fax documents from other cloud drives. There is no other product on the market with this many features that you can get at their price point.

Cons

My only con is not being able to fax documents from my camera roll on my iPhone. I would really like for them to update this feature.

Reasons for Switching to mFax

I switched because of price (after the initial page it was $1/page) and privacy/HIPPA concerns.

February 2021

Jeff from Diversified

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great Fax Client

Good platform and overall very usefull with pre-filled default cover pages that can be modified via placeholders to represent different areas of a business or different entities or companies working in one location or under one master company and helps by allowing customized cover sheets available for the company and the user; and that the user can set their default cover page. The email faxing works well as does the regular faxing via the portal and are nearly indistinguishable from a fax sent from a physical fax machine except the added clarity and quality of the document attached,

Pros

The Fax from email users for user's with an account is extremely useful as they only need to use the number with the customized email domain; and then you get a processing and completed/error report email sent back depending on if it succeeded or not. That allows users to keep track of sent faxes and their success without any additional effort. Capability to either invite users to directly setup their info and credentials or setup user accounts manually as admin and then provide the password or have them reset it afterwards. The optional Drive storage capability is super useful as well as the document/image converter for faxes that are on the user's fax home page.

Cons

The invite user doesn't allow the admin to specify their information until after the user activates the account; where as inviting the user to an account with their info already configured would be more useful as an administrator.

Reasons for Choosing mFax

Better tenant based setup for multiple companies under a master account; and the ability to setup the individual tenants/accounts and their respective fax #s under their own account without risk of other tenants viewing data that isn't theirs. Also, the fax to email is simple and provides automatic updates on fax status. It only works if the user is also registered with an account and email for their company; but that allows the default cover page and fax itself to be sent without needing to visit the portal website to handle faxing manually through the site; and just sending via email and receiving both status updates showed to be extremely valuable.

December 2019

Shannon from Northern Burlington County Regional School District

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

December 2019

Do not love it.

Pros

Being able to see your faxes and see if they were successfully sent.

Cons

There are too many steps to sending a fax.

Reasons for Switching to mFax

Administrative decision.

December 2019

Alex from Just Fix IT

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

Easy to use virtual faxing - tailored to actual users

We tried a number of virtual fax systems before selecting this one. The price package was perfect for a blend of heavy and light users and allowed us to offer faxing as an extra to our home office teams without worrying about large costs if they didn't use it much. It handled our 50+ page contracts to legal and healthcare customers with ease.

Pros

All the common settings can be built into user templates - ranging from cover sheets to default call display info. Adding and deleteing users is easy and you can assign North American (or toll-free) fax numbers to one or even to several users, so that it can work as a distribution group. Faxes can be archived for 12 mths, with admin access to check completed delivery and run reports on errors and fax delivery. The users have a choice of faxing by email for the low-tech end of the spectrum or using teh web portal for full customization.

Cons

The porting process was the usual pain point, since our previous carrier was not cooperative, but the Documo team were able to provide work arounds of forwarding toll-free numbers until the local numebrs were all resolved.

Reasons for Choosing mFax

The alternative didn't allow online archiving of faxes for 12 mths. The mfax reseller options allowed us to manage user admin and provide basic user support to resolve user training issues, so we rarely have to escalate to Documo.

Reasons for Switching to mFax

We moved away from a model that had less self-serve options and was priced too high for occasional users

December 2019

Sam from DIrection Home of Eastern Ohio

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

mFax Review

My overall experience with mFax has been positive. Our organization is using it to facilitate the communication to doctors office and other service providers.

Pros

I liked that there are several options to send a fax (Web portal, print driver, and email). I am also very happy with the customer support when we are having any type of technical issue.

Cons

The only thing I don't like about the current software is not being able to send multiple documents using the print driver. That is a feature we had in our old system.

Reasons for Choosing mFax

mFax had the best price and plans compared to the other products. The user interface was also more user friendly that other products.

Reasons for Switching to mFax

We made the switch because we had intermittent issues with our old old solution that required us reboot the device frequently. We also switched because we were moving offices and did not want to setup the old hardware and have the PRI circuit moved to the new building. Also, having the fax solution in the cloud removed the burden of hardware upgrades and backing up the fax system.