was looking for a good fax platform to get all my clients that was easy to use and even that, the program need to be HIPPA Complaint and cost effective. I thinks I hit the lotto when I found this company.

- The most I have liked is the console management, the ease of use of the interface. The ease of management of multiple accounts and the excellent support.

- The error resolutions book is a lil bit tricky to get used to.

We have about 25 business customers on board now, including a reseller of ours who now has his own reseller portal and can create his own accounts - but still under our master account. Yes, it gets complicated, but it works.

We deliver VoIP service to our customer base via public internet trunk connections - but faxing is not going to work consistently on VoIP. Until we signed up with mFax/Documo we were sending our phone customers to efax or other providers. Now we have a branded fax solution and we don't have to refer business to competitors. Support has been awesome!

It takes some getting used to, to understand the hierarchy of child accounts and how they are managed.

Great happy to be using it.

Ease of use of the web interface. How quickly we get responses back on orders and it works better than the company we were using

Price per page stings a bit when we have big medical offices sending 10k plus faxes a month.

We are able to get rid of regular phone lines with a monthly charge and long-distance costs for an unlimited plan with several users. The cost savings for us are in the several hundred dollars for us, while value-adding features that traditional faxes do not have. I would love to do away with fax technology and have only secure scan/email, but change can be hard with some places! :)

I like the ability to get faxes to my e-mail.

Not being able to block spam fax numbers. The delay in getting fax bridges this year.

Please see above on likes.

What I appreciate most: it is reasonably-priced, easy to use, fast and efficient, HIPPA-compliant (they are able to provide a BAA if needed), allows me to easily meet the professional requirements I have for exchanging certain types of information for my business, without having to have a dedicated land-line and the bulk and mess of a fax machine. It's also easy to look up old faxes if needed for reference. I like how it alerts me when something arrives or is successfully sent via my forwarded email as well.

I can't think of anything I don't like, actually.

We replaced a seperate vendor with mfax and immediately began to reap the benefits of that decision. In the healthcare industry, it is essential for us to have reliable and consistent performance with regard to incoming faxes from our providers. Not only do they have amazingly capable and rapid customer service that offers a live chat support feature, but since making the switch to them, we have reduced costs and improved our revenue directly from the incoming faxes.

The fact that the software retains partially received faxes and delivers them is crucial to our business.

Originally it had fewer features, but the platform continues to be improved and the previous issues I experienced have all been resolved or removed.

Have had a great experience as we had trouble porting my number from Teamlink and the help group at Mfax was great with helping me get the information that I needed to get my number finally set up and running. It took a few months but in the mean time I was able to have an alternate number that I could use for my needs until my original number got set up and then I was able to cancel the alternate number so I wasn't paying for 2 numbers. Overall it is very easy to use for sending and receiving faxes.

It is easy to use and can be done from anywhere

That the default is the USA when preparing to send a fax, I have to change the country to Canada every time I send a fax. As a Canadian I would like to have my country as the defualt rather than the USA so I don't always have to remember to change it to Canada. Other than that it is a great site.

Solved reporting issues from the ‘field’ to keep track of written incoming requests, disbursements, and facilitate internal communications. Service questions, and even some ‘dumb’ questions were all dealt with in less than 5 minutes!

The ease of operation and clarity. For my very small operation I have found this to be not only the best value, but also the most intuitive package that I have used.

My issues with customizing my cover sheet. But I got it done ...

I need to get medical records fast so I can review them as quickly as possible. I don't even have to get up from my desk! My letters and authorizations are scanned in and I can easily send them through this virtual faxing system.

Fast, efficient, can personalize cover sheet, what's there not to love?

Haven't found anything yet. I wish there were an inexpensive home version I can use, I suppose...

It has been a great experience, from the initial demo call to implementation, training, and now utilizing the software. Very intuitive and user friendly platform and great customer support

The user interface is very easy to navigate and the porting process took just a few minutes to convert our old fax line to e-fax. Hippa compliance was also important. It was nice that everything we needed was included in one low price package.

That everyone can view the history if they have access to that fax line.

Excellent, easy set-up and easy to use!

I like the ability to sent multiple faxes at a time, also love the drag and drop features.

None so far, everything seems to be good

overall the use of mFax has helped out our office, by streamlining the faxing process for the front desk and the nurses

the ability to import the faxes into the charts with out printing cut down on a lot of double work and seed the process up

i have not found an issue with the software yet

The ease of use is top notch, our end users are very happy with this product.

Once we got through the end user training we haven't had an issue.

user interface is fairly simple to use, easy set up

porting process - finding scheduled ports and orders

Dependable with excellent notification time, and very easy to use.

Ease of use, dependable, quick response to sent or problem fax transmission.

Nothing, I enjoy using this product and encourage others to do the same.