All Navistream ELD Reviews
1-16 of 16 Reviews
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Dean
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great ELD , Even Better Support
Our overall experience with Navistream is Excellent. The support is 2nd to none. The support team is amazing, always friendly and willing to assist when we bring up issues we experience. And they work hard to resolve the issues, and they report back on findings. They are excellent communicators, [SENSITIVE CONTENT HIDDEN] have done a great job for us. Very happy with the service we get from Navistream.
PROSThis software is very User Friendly, from the drivers as well Admin, pulls a lot of useful data for analysis.
CONSThere are no real cons with this software that we can report.
Reason for choosing Navistream ELD
We chose Navistream over any others due to the fact they are a BC located company, and the ability to contact a human easily to discuss issues is 2nd to none.
Melinda
Logistics and Supply Chain, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great product with an all-star support team
We are extremely happy with the product and customer service. The training videos, access to support and the friendly nature of all the staff are second to none. No hesitation in recommending this product.
PROSNavistream provides us all of the information required and more to run our day to day dispatch business, monitor performance and provides foundational information for our KPI's. When questions or issues arise, the support team at Navistream are always available to assist. The entire team you get to work with from sales to service are exceptional.
CONSAny small bugs or glitches that come up Navistream addresses right away. There area some software development waits but nothing that is a show stopper for our business.
Reason for choosing Navistream ELD
Customer relations. Ability to pair companion apps Opportunity to adapt to our business Local to our province
Reasons for switching to Navistream ELD
Support was terrible. Manual update required. Retrieving data was difficult. Expensive hardware cost. Sales did not follow through on the features they sold us (we were invoiced for a year for a feature that never was turned on for us)
Ginette
Transportation/Trucking/Railroad, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Navistream for our company
Using new software always has it's learning curve, but the staff at our local streamline office are always available to assist. What I like most about the software, besides the ability to track our fleet, is that we can use the data collected (off hwy and on hwy km) for the Fuel Tax rebate.
CONSWhat I like least about the software ... I haven't really found anything I dislike about it as I am still learning how to use all the features.
Greg
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Highly recommend Navistream for ELD and Telematics
We are using Navistream to provide regular feedback to our drivers on their performance (Driver Scorecard). We are using the system to negotiate cycle times with our customers, as well as provide them information on delays loading and unloading. The system has all but resolved issues around getting paid for the time we put in.
PROSThis system is cost-effective to implement and robust enough for even our Western Canadian log hauling environment. Features continue to be developed including an outstanding, configurable reporting system. Our drivers Iove it for ease of use. None of them would ever choose to go back to paper logs again! Customer service has been outstanding. I highly recommend this product (Navistream) and the team at Streamline.
CONSIt has taken a little longer than hoped to get all of the features we are looking for - but once released, they work well.
Reason for choosing Navistream ELD
Felt the product was easier for drivers to use, and the electronic logbook was further developed.
John
Ranching, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Navistream Support
We purchased the software and package two years ago on recommendations from another company like ours. The user of the log book is completely computer illiterate. The training and ease of use for him has been shockingly simple. I sat down with the Navistream team four months ago, just out of the blue, and was shocked at what they had to offer and what the product was capable of doing.
CONSI am sure that if something is missing Navistream will figure it out. For what we are using it for it is awesome.
Reason for choosing Navistream ELD
We purchased on a word of mouth basis. Sounded like a good idea at the time. Glad we did. Navistream is local as well and we like to support local.
Yulia
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Easy to use ELD software
User friendly, their customer support works great.
CONSI haven't found one yet. I am hoping to see a BYOD product from them.
Reason for choosing Navistream ELD
Local customer support, very user friendly
Vendor Response
Thank you for reviewing our product! We are pleased to help you and the transportation industry.
Replied October 2021
Roger
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Navistream is an asset
It is great to be able to monitor our drivers without disturbing them. It helps dispatch in deciding on when they will be able to pick up the next load or if they are being held up at all.
PROSThe ease of use and logical steps to find what is needed
CONSUntil we got to learn "the tricks" we had issues with the screen being too dark and in transferring to Scale guys. Once we used it though it is very easy
Debbie
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Transportation/Dispatch
The mapping/fleet tracking is very beneficial to our business, being able to monitor current truck status. Looking forward to upcoming features that will enhance the tracking aspect. Ease of use for support and information. Overall program is easy to use.
CONSReports are still a work in progress, overall the program is easy to use.
Scott
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Review
Overall experience is excellent.
PROSEase of use for the driver and the administrators.
CONSLacks the ability to track customer delivery sites. It would be great if we could select a customer location to put it right into the ELOG.
Reason for choosing Navistream ELD
Local product and knew the team that was putting it to market.
Reasons for switching to Navistream ELD
Local product
Wayne
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Non Issue
Overall Navistream is very good
PROSWe had to train over 200 drivers and about 6 trainers. All went very smooth mostly due to the simplicity of Navistream
CONSThe IFTA reporting was not just a print report and send away or even close. It is getting better
Reason for choosing Navistream ELD
Simplicity
Anne
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
ELD
Has simplified our Hours of Service requirement and reduced our paper trail
PROSOur drivers love it, it is easy to use and the support staff is excellent
CONSOccasional glitches, some US Federal laws not accommodated for
ben
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
excellent
ability to track drivers and look at their cycle times
CONSunable to download drivers logs by dates
Shane
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed March 2016
Some issues getting under way waiting for the recalled tablets.
The pros: Easy to use, excellent support. The cons: Waiting for new units, reconnecting when in and out of cell service, on or off duty when going past midnight, 15 minute pre-trip not shown as pre-trip.
Vendor Response
Thank you for the feedback Shane. Great to hear the Navistream solution is easy to use and we are supporting you well. An update on your other feedback below: Tablets - New tablets have arrived and will be sent to your team ASAP. We are excited that we are consistently looking for the best possible hardware to support our customers. Feature Comments - Both these feature comments will be updated on our next feature update. Great comment - we agree! We always value your feedback and look forward to seeing your at our next Customer Feedback Session.
Replied March 2016
Tim
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
Easy to use and excellent support.
We have had the system for approximately one year and it has benefited the dispatching of our fleet as well as helping with driver safety and our fleet maintenance programs. We look forward to the day that satellite serve might be included.
Vendor Response
Thanks for the excellent review as we truly value our partnership. We will have satellite for you in the near future. We look forward to working with our customers and stakeholders on the next set of priorities at our next Customer Feedback Session.
Replied March 2016
Tim
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
The software is excellent. Equally as important, the company has been excellent to deal with.
The best aspect of this software in relation to other on-board products we have used is the ease of use. With past products it has been a huge task to train drivers, commision units, etc. This platform is essentially plug and play.
Doug
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
We are very pleased with the system
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