It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented)

This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP.

The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work.

Without UpKeep's preventive maintenance scheduling and tracking, we would be having periodic downtime.

I get to easily integrate other software to make my use of UpKeep seamless. I also like that I can use the preventive scheduling feature which saves us a lot of cost since our assets are well maintained.

For someone who hasn't really used any asset management or inventory management software, it might be difficult to navigate the website. But after a while, you get used to it. Adoption is easier if you have used similar software before

We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

My overall experience with upkeep has been positive, it is a very professional site and very well organized; especially since I'm working with maintenance. Upkeep has work orders organized and prioritized, which makes getting the jobs done easier and within a reasonable amount of time.

The program practically organizes itself once the information has been put into the system, very effective.

The software is slightly difficult to understand for a few older employees, if there was a video tutorial to explain the ins and out of the program for those who are confused about the program.

the software is so simple and effective to use in big business, i like its way to put things for maintenance and this simplifies my work at company

sometimes there is issue of connections mostly with poor network

i like the software, its easy to use,it organizes information once they are put in order for effective decision making, i like the order feature for integration with other software

it takes alot of time to down load and upload documents and photos which delays some work to be done and in the process some data may be lost

Overall, I would recommend this product any day.

Very easy to use simple software that helps me keep my business running.

A little bit expensive, but well worth the cost it is very easy to use and very simple for clients.

The software is easy to understand, love the interface and the settings are purely configurable

Ts expensive to use and customer support team takes a lot of time to respond to questions

upkeep is so easy to use and setup, i like the user interface its so friendly

Software is so limited in the ability to separate inventory and assets

Wonderful and knowledgeable sales team

• Work request portal and app design- easy to use and very precise • All staff can input requests and can easily check progress by viewing work order • Front desk can make appointments and have real time info when inquiries are made • Technicians see work request creation in real time. • Increased productivity • Work orders priorities flagged to ensure quick response times • Central hub to manage all info to improve organization • Ability to generate work requests via app • Inventory tracking and resident billing • Asset management • Reports

• No notification that invoices need to be processed

My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very helpful with explaining the product and choosing the right package.

I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.

There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.

Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

The iPhone application is the best so I can easily update and or log in new work orders as I see them without having to use a web browser or a computer.

I wish the recurring events would not show up until they are due so i don't have to weed through them to see the current stuff. this is probably a view filter of some sort but I haven't figured that out yet.