The ability to check out files/folders and work off line is great for me when I need to work away from an internet connection.

Correct implementation with over 100 users becomes difficult.

Better management of our data. Team is more productive and efficient.

The support team is what has enhanced my overall experience.

Even then, the updates almost never go straight forward. One personal thing I hate is that 12d Synergy always opens on the same screen/location and it doesn't set to the screen I close it on.

Lack of detailed analytical data available on users, projects accessed etc.

Combined with scaling our team up geographically, the ease that accompanied the installation of the FRS to assist our remote users is refreshing.

Integrated workflows and tasks allow our project managers to keep track of job progress.

Many bugs with V3 crashes due to SQL being full (company IT associated) but still an issue. Lost productivity due to the crashes.

User friendly and uncluttered interface. Manages bandwidth very well.

Having to download another program just to force it to open where I want it to is frustrating.

Supplied training documents and videos help with new staff members.

Publishing and Issuing files to clients, and being able to track files leaving the office. Excellent support, and the development team are open to feature requests.

The ability to manage 12d model projects in an easy to use document management system.

It is very smart with synchronising data and minimises how much data you need to transfer.

I have been using 12d Synergy with very large data sets and its speed and stability is excellent. The user interface makes it very clear who has what checked out.

Overall experience is very positive. I only have good things to say about [SENSITIVE CONTENT HIDDEN] and the 12dS team.

Most User Friendly and Reliable Document Management System.

If something doesn't work the way you want it to, or you think there's a feature that should be included, ask and you shall receive has been our experience. Customer service is amazing.

The support is very helpful and responsive to issues when encountered and are easy to deal with.

Interface, especially in the latest version, is user friendly. Saves a lot of time once set up properly.

Email filing is fast and efficient, and with 12d Synergy's search function we're able to find what we're looking for without wasting time. Works well hosted in a cloud server.

The ability to manage and collaborate projects designed in 12d Model is not currently possible by any other collaboration package.

Good potential as long as you have some agency that helps you adapt it to your business and that keeps it updated to the new software developments.

I would rate it as a total garbage. The worst is that we are losing money every day because of it.

Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.

They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example. Your email bounce back no reports.

The Mobile version does not include all features that reveal problems in my travel period.

The ability to share folders and secure files were very welcomed. Also, the fact that it is free is quite helpful.

The program has a very pleasant interface that is orderly and easy to work with. Entering customer is data is both easy to enter and then subsequently to access.

The customer service you keep on banging your head but their support is like if they want they will give else you keep on reminding.

Very poor customer service, most of functions are useless. So regretted that bought this shit.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

It was easy to learn how to use, they have multiple tutorials available for helping you understand and make a better use of the tools.

Inadequate technical support. Accumulation of fraudsters who sell pictures on the Internet for the price of sites.

We love the Bitrix24 as we just adopted this tool as CRM but then we explored the more features and started using them. Thanks for Bitrix24 team for making this brilliant tool.

And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them.

I love the fact that Bitrix24 makes collaboration easy with the team. It also makes Good use of accountability tools since your co-staff are also monitoring the company's general dashboard.

Ease of use, amazing user experience and short learning curve.

Bitrix24 is very friendly user overall and the basic features are really useful that help teams collaborate and follow up on one another's role. The advanced features require further training.

Too many integration options and features in Bitrix24 can sometimes get confused.

They can not call you and you can't call them. So when you have an issue your screwed.

We got a great deal on Black Friday and they have so many integrations and so many products that you will never end discovering new features.

We used the software in a test environment for 3 months and had problems all along the way. Adoption from our team was minimal as the software was clunky to use.

High level of options, great price, good usability.

I have informed you that we want to leave you and want the money back, but even after months still no answer I call the fraud.

Since during the event management and organizing period we use our telephones instantly, the feature of connecting to the phone number is an amazing feature.

The user interface is ugly. The learning curve is steep with poor documentation.

US Dollar

12d Synergy is a cloud-based solution designed to help engineers, architects and construction professionals automate processes related to project collaboration and document management. Key features include contact management, version control, access controls/permissions, document storage and task management.


Teams using 12d Synergy can extract project information from users' mailboxes and store them in a unified database. With email tracking capabilities, the platform allows businesses to locate project data, contact details and media attachments embedded in emails. Additionally, staff members can arrange documents based on custom naming rules, batch routines and simplified searching functionality.     


12d Synergy comes with customizable job templates, which enables enterprises to modify workflows, tasks and more, helping automate job creation processes. Using the Layout Editor, teams can import, edit and detect layout attributes for managing CAD drawings and DWG files. The product extends support via documentation, phone and email. 



LongDescription

File Management

Commenting/Notes

Document Templates

Project Workflow

Messaging

Status Tracking

Master Data Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Progress Tracking

Task Scheduling

SSL Security

Single Sign On

Project Planning/Scheduling

Project Management

Task Planning

Approval Process Control

eDiscovery

Real Time Synchronization

Projections

Communication Management

Document Capture

Resource Management

Collaboration Tools

Automated Routing

Assignment Management

File Recovery

Full Text Search

Template Management

Data Import/Export

Offline Access

Risk Management

File Transfer

Testing/QA Management

File Conversion

Document Classification

Contact Management

Audit Trail

Version Control

Revision History

Data Quality Control

Mobile Access

Version Comparison

Discussions/Forums

Issue Management

Encryption

Spreadsheet View

Role-Based Permissions

Workflow Management

Email Management

Percent-Complete Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Task Editing/Updating

Version Rollback

Document Check-in/Check-out

For Engineering Documents

Quality Control

Reporting/Project Tracking

Chat/Messaging

Customizable Templates

Document Review

Issue Tracking

Document Automation

Create Subtasks

Match & Merge

Data Recovery

Audit Management

Metadata Management

To-Do List

Compliance Tracking

Reporting/Analytics

Parent Task

Prioritization

Remote Access/Control

Backup and Recovery

Task Tagging

Import Tasks

Drag & Drop

Secure Data Storage

Project Planning

Task Progress Tracking

Archiving & Retention

Third Party Integrations

Task Management

Document Management

@mentions

Indexing

Document Generation

Search/Filter

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

12d Synergy

In Person

Live Online

Webinars

Documentation

Videos

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more!

Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.

With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world.

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.



Third-Party Integration

Support Ticket Management

Milestone Tracking

Job Board

Content Delivery

Bar Chart

Cataloging/Categorization

Multi-board

Employee Management

Call Transfer

Lead Notifications

Sales Analytics

Case Management

Leave Tracking

Online Voice Transmission

Multi-Channel Marketing

HR Management

Surveys & Feedback

Personalization

Invoice History

Social Marketing

Visual Workflow Management

Billable & Non-Billable Hours

Meeting Management

Caller Profiles

Internal Chat Integration

Committee Management

Payment Processing

Idea Management

Two-Way Audio & Video

Recurring/Subscription Billing

Product Catalog

Time Tracking

Online Forms

Lead Engagement

A 15-day free trial is available, and a free plan for starter business tools, after which pricing is as follows:

Cloud 
Basic: $61/mo 
Standard: $124/mo
Professional: $249/mo

On-premise
Business: $2990 (one-time license)
Enterprise: $24990 (one-time license)

12d Synergy vs Bitrix24

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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