The ability to check out files/folders and work off line is great for me when I need to work away from an internet connection.

Correct implementation with over 100 users becomes difficult.

Better management of our data. Team is more productive and efficient.

The support team is what has enhanced my overall experience.

Even then, the updates almost never go straight forward. One personal thing I hate is that 12d Synergy always opens on the same screen/location and it doesn't set to the screen I close it on.

Lack of detailed analytical data available on users, projects accessed etc.

Combined with scaling our team up geographically, the ease that accompanied the installation of the FRS to assist our remote users is refreshing.

Integrated workflows and tasks allow our project managers to keep track of job progress.

Many bugs with V3 crashes due to SQL being full (company IT associated) but still an issue. Lost productivity due to the crashes.

User friendly and uncluttered interface. Manages bandwidth very well.

Having to download another program just to force it to open where I want it to is frustrating.

Supplied training documents and videos help with new staff members.

Publishing and Issuing files to clients, and being able to track files leaving the office. Excellent support, and the development team are open to feature requests.

The ability to manage 12d model projects in an easy to use document management system.

It is very smart with synchronising data and minimises how much data you need to transfer.

I have been using 12d Synergy with very large data sets and its speed and stability is excellent. The user interface makes it very clear who has what checked out.

Overall experience is very positive. I only have good things to say about [SENSITIVE CONTENT HIDDEN] and the 12dS team.

Most User Friendly and Reliable Document Management System.

If something doesn't work the way you want it to, or you think there's a feature that should be included, ask and you shall receive has been our experience. Customer service is amazing.

The support is very helpful and responsive to issues when encountered and are easy to deal with.

Interface, especially in the latest version, is user friendly. Saves a lot of time once set up properly.

Email filing is fast and efficient, and with 12d Synergy's search function we're able to find what we're looking for without wasting time. Works well hosted in a cloud server.

The ability to manage and collaborate projects designed in 12d Model is not currently possible by any other collaboration package.

Sometimes there can be too many options or options that aren't explained well.

Really satisfied with Louise Engel's customer service.

Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.

In addition there is lots of flexibility in choosing the appropriate plan in terms of the number of projects and users.

If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification.

Many tools are available, user interface is clean and very easy to use and customer support is very responsive.

It's been a great experience so far, everything is working smoothly, many tools are available, user interface is clean and very easy to use and customer support is very responsive.

I would just like to thank you so much for the excellent customer service I have received from your member of staff Louise Engel.

Excellent support desk help. SENSITIVE CONTENT] was able to understand my root challenges based on symptoms reported and as very effective in resolving that.

She has been very helpful responding to queries efficiently and effectively and always with great courtesy. She is an asset to your organisation.

Not having the capability to import SVN. Dump files into our new repositories on our own directly from the command line.

Both good, but the Planio UI is a more familiar redmine look and feel. The price plans are good, they actually have a free bronze plan which they don't advertise - good for 1 person operations.

Overall Planio was once my favorite project tool, and I still recommend it when people want something very simple and lightweight.

Easy to keep track of your ongoing projects. Repositories for your projects are also a plus being able to see an issue asociated revisions of your code.

I'm using it for bug tracking and project management. Its simplicity is really great.

Overcomplicated for what we need. But it does the job for simple things, and I had a really good experience with customer support quickly fixing a bug.

As a whole is a fantastic product with neat hooks to help desk features.

The communication between the costumer and the company is very good. If you have any questions or problems you will get an answer right away.

I liked it because it is simple, easy to use and has a lot of great features and even a free plan if you just need a personal management platform.

Very pleased with the service - no performance problems and everything integrates and works nicely.

I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository.

Support from Ema was fantastic, even when I was suspending my account. Product offers good features vs. cost, easy to use.

To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client.

Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information.

They were very accommodating in terms of tailoring a subscription that suited my needs and I am extremely satisfied with their support.

US Dollar

12d Synergy is a cloud-based solution designed to help engineers, architects and construction professionals automate processes related to project collaboration and document management. Key features include contact management, version control, access controls/permissions, document storage and task management.


Teams using 12d Synergy can extract project information from users' mailboxes and store them in a unified database. With email tracking capabilities, the platform allows businesses to locate project data, contact details and media attachments embedded in emails. Additionally, staff members can arrange documents based on custom naming rules, batch routines and simplified searching functionality.     


12d Synergy comes with customizable job templates, which enables enterprises to modify workflows, tasks and more, helping automate job creation processes. Using the Layout Editor, teams can import, edit and detect layout attributes for managing CAD drawings and DWG files. The product extends support via documentation, phone and email. 



LongDescription

File Management

Commenting/Notes

Document Templates

Project Workflow

Messaging

Status Tracking

Master Data Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Progress Tracking

Task Scheduling

SSL Security

Single Sign On

Project Planning/Scheduling

Project Management

Task Planning

Approval Process Control

eDiscovery

Real Time Synchronization

Projections

Communication Management

Document Capture

Resource Management

Collaboration Tools

Automated Routing

Assignment Management

File Recovery

Full Text Search

Template Management

Data Import/Export

Offline Access

Risk Management

File Transfer

Testing/QA Management

File Conversion

Document Classification

Contact Management

Audit Trail

Version Control

Revision History

Data Quality Control

Mobile Access

Version Comparison

Discussions/Forums

Issue Management

Encryption

Spreadsheet View

Role-Based Permissions

Workflow Management

Email Management

Percent-Complete Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Task Editing/Updating

Version Rollback

Document Check-in/Check-out

For Engineering Documents

Quality Control

Reporting/Project Tracking

Chat/Messaging

Customizable Templates

Document Review

Issue Tracking

Document Automation

Create Subtasks

Match & Merge

Data Recovery

Audit Management

Metadata Management

To-Do List

Compliance Tracking

Reporting/Analytics

Parent Task

Prioritization

Remote Access/Control

Backup and Recovery

Task Tagging

Import Tasks

Drag & Drop

Secure Data Storage

Project Planning

Task Progress Tracking

Archiving & Retention

Third Party Integrations

Task Management

Document Management

@mentions

Indexing

Document Generation

Search/Filter

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

12d Synergy

In Person

Live Online

Webinars

Documentation

Videos

Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during software development or product designing and allows users to configure post-issue activities such as incident generation, task assigning, alerting and prioritizing.


Planio allows businesses to manage projects using Scrum, Kanban or standard waterfall approach. Users can create rules for workflow, set role-based permissions for various user bands and automate task sequences using a drag-and-drop interface. The task board displays a roadmap of the tasks scheduled for the day with collaborative interaction for multiple users. Users can track daily progress and generate customizable reports with simple and advanced charts.


Planio also offers communication tools to share project updates using blogs, emails and team chat features. Other features include knowledge management, integration with Git and SVN repositories, time tracking and help desk management.



Optical Character Recognition

Milestone Tracking

Surveys & Feedback

Idea Management

Gantt/Timeline View

Rules-Based Workflow

Content Library

Self Service Portal

Configurable Workflow

Project Time Tracking

Agile Methodologies

Issue Scheduling

Supports Scrum

Client Portal

Bug/Issue Capture

Ticket Management

Two-Way Synchronization

Recurring Issues

Traditional Methodologies

Knowledge Base Management

Time & Expense Tracking

Code Review

Cloud Backup

Conflict Tracking

Team Management

Backlog Management

Dashboard

Alerts/Escalation

Kanban Board

Remote Synchronization

Issue Auditing

Repository Management

Bug Tracking

Subscription based pricing and an entirely free plan.

We offer free 30-day trials for all plans. All of our plans can be canceled on a monthly base.

12d Synergy vs Planio

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