About eFax Corporate

eFax Corporate is a cloud-based fax server solution designed to help businesses in legal, healthcare, manufacturing and other industries secure information exchange across systems. The platform enables organizations to maintain compliance with Health Insurance Portability and Accountability Act (HIPAA), Gramm–Leach–Bliley Act (GLBA), Sarbanes–Oxley Act (SOX) and other federal regulations.

eFax Corporate creates secure IDs for employees with Advanced Encryption Standard (AES)-256 bit encryption and Transport Layer Security (TLS) to access fax capabilities. IT teams can create user groups, generate reports and manage cover pages using the online administrative portal. Additionally, staff members can sign documents electronically and share files with colleagues in...


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50 Reviews of eFax Corporate

Average User Ratings

Overall

3.92 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(23)

23

4 stars

(13)

13

3 stars

(6)

6

2 stars

(3)

3

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 50 results

September 2019

User Profile Picture

Kelly from Lendmark Financial

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2019

one of my most used tools

provides me with a tremendous amount of value in customer relations and profitability with the time factor in response time. it gives me an edge over my competition

Pros

this enables me to receive my faxes no matter where I'm at. it also lets me decide if and who can be added to distribution list. im anle to respond to my merchants regardless of my location.

Cons

sometimes it can be a little slower than traditional fax to receive. there have been occasions thst i have had to have items faxed to office fax instead.

April 2018

Candace from BWL

Company Size: 501-1,000 employees

Industry: Computer Hardware

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

eFax securely sends your documents!

eFax by J2 offers end-users the ability to send secured faxes online. End-users can use eFax by J2 to send faxes via a computer desktop, laptop, or mobile device. The benefits of eFax is sending outgoing or receiving incoming faxes via a personally selected fax number. eFax allows users to manage account online. eFax is a great online faxing tool.

Pros

eFax allows end-users to send documents online. eFax offers a free trial to send 150 pages per transfer. eFax allows end-users to send 150 incoming as well as outgoing faxes per the free trial. eFax does not require an initial activation fee. eFax allows end-users to select personal faxing number. eFax offers two types of subscriptions such as Plus and Pro with two different types of feature prices.

Cons

eFax at one point in time was a free service and now requires payment. eFax interfaces with a third party cloud storage. eFax collects cookies and session cookies ID per user and their computer. eFax company server stores personal information that may identify the user. eFax is required to maintain information per user for a limited time, within the terms of agreement of privacy, that time frame is unidentifiable.

June 2020

User Profile Picture

Alicia from Bellatrix Law LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

June 2020

Mistake to switch to them; very disappointed

It has been terrible. They lied about pricing. Customer support is slow, sends you in circles, and gives the wrong answer almost every time. Chat disconnects constantly and they give you the wrong phone numbers to call. I’ve had faxes not go through at times and no way to fix it. I tried to port my numbers out and they play games to avoid releasing the numbers — for six months and counting — while also telling me that I have to keep paying for service until after the numbers are ported or they won’t port them. They claimed to have sent me a PIN (they haven’t) when it’s just the last four of your credit card (not secure). Overall, this is a terrible company and I encourage people to stay away.

Pros

I switched to eFax for two reasons: it was supposed to be cheaper than Vonage (that turned out to be a lie) and the app is decent for my iPhone. The app is just about the only thing I like, but it’s pretty basic.

Cons

The company itself has scammy sales people, a difficult to use portal for your account, and the worst customer service in the world. Don’t expect them to help you with any issues at all. They will not understand and send you in circles.

Reasons for Choosing eFax Corporate

Pricing and features — especially the app for my phone so I could monitor incoming documents.

Reasons for Switching to eFax Corporate

It was supposed to be $17 for two lines and I was paying $20 at Vonage, plus the app was a big selling point for me. After I switched, eFax began charging me $17 per line (double the quote) and refused to correct it even after I showed them my emails confirming the pricing.

July 2021

Bianca from AW Plastic Surgery

Company Size: 2-10 employees

Industry: Plastics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2021

Fax for Medical Office

We have had a few hiccups with customer service during implementation but overall the software does what we need it to do. Simple to send and receive faxes.

Pros

That faxes are very easily accessible, easy to download and then put in patients charts. It is also very easy to send faxes and keep a contact list.

Cons

If you are locked out of the account, it is very time consuming for customer service to reset the password and get you back into your account.

September 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

September 2019

Digital Faxing with HIPAA Compliance

eFax Corporate allows me to achieve more by digitally faxing documents with HIPPA compliance.

Pros

At the surface, eFax Corporate provides what you expect, a digital fax that allows you to fax directly to an individuals email, and it does it well. It also allows you to sign documents within the application, offers mobile applications and what got me the most excited, it works with GoogleDrive.

Cons

My biggest draw back is their limits on page/file size. Sometimes the charts I have to send are robust and I have to break them down into multiple faxes.