bsport

RATING:

4.5

(200)

About bsport

bsport is the next generation all-inclusive booking, management and marketing platform for your boutique fitness or wellness studio. A comprehensive system that is fully streamlined with everything you need to run your studio through one platform. Centralise and simplify scheduling and booking management with our easy-to-use interface on both the staff and the client side. Save time by automating cumbersome administrative tasks such as teacher payrolls or invoicing. Use this time to focus on what you love: develop your studio and create meaningful relationships with your members thanks to our powerful marketing tools to personalise your communication and improve client retention and acquisition. Develop your online offerings with our Zoom and VoD integrations. Offer...

bsport Pricing

bsport is available starting at €120 per month. Contact us for a quick call to discuss how we can tailor our platform to your business.

Starting price: 

€120.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Plateform Yoga
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bsport Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for bsport

1 - 5 of 199 Reviews

Tania

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Very satisfied with Bsport after having worked with other online booking systems

I like that clients receive automatic emails we have created, description of packages I well visible and as I wrote before Bsport takes into account clients' feedback and wants to improve consistently.

PROS

Together with my colleague we find that it easy to use, it also have several features and it shows that there is very often an update. I personally really like that Bsport take into account clients' feedback

CONS

How to make some appointment passes only visible to existing clients, tags And how to have the app also available for administrators

Reason for choosing bsport

They took the time to explain clearly their service New company which wants to grow, brainstormed during and after covid with the new market.

Reasons for switching to bsport

I wanted to change, I was not satisfied with their service

Vendor Response

Hi Tania, It was great to catch up during our last call, we're glad that you and your business are doing well. Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop such as the tags for appointment passes, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team

Replied July 2023

Katie

Recreational Facilities and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great Support for a Small Yoga Studio

I opened a small yoga studio and wanted an online platform to help manage student sign ups and membership. The system overall works very well for this and more. It makes running my small studio much easier. The support bsport offered during set up surpassed my expectations, and any time I have a question it gets answered very quickly and efficiently.

PROS

The website integration is really great and allows for a highly professional appearance. The class management is quite good, and the memberships allowing for automatic billing is a huge benefit. The reporting is great. For a small studio, this platform makes running the business much easier.

CONS

The back end takes a bit of figuring out how to use, and is not easy to use for those who are non-technical. Some of my yoga teachers who are not very tech savvy struggle to use the system.

Reason for choosing bsport

Another yoga studio owner/friend recommended bsport above Mindbody.

Vendor Response

Hello Katie :) Many thanks for your kind words, I have been really happy to support you during the onboarding. Please remember I am available anytime if you need anything ! Kind regards, M. from bsport

Replied September 2023

Patrick

Sports, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed September 2023

Big Mistake

Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport.

PROS

- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good

CONS

- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate

Vendor Response

Dear Patrick, Thank you for sharing your feedback, and we appreciate your honesty. We're genuinely sorry to hear about your experience with our platform and the challenges you've faced. We understand that expectations set during the sales process should align with the actual capabilities of our platform. It appears that there have been misunderstandings, and we take this matter seriously. We will ensure that your feedback is shared with our sales team to improve our communication and transparency with future clients. Regarding the specific features you've mentioned, we understand how important they are for your business operations. We are actively working on expanding our feature set to provide more flexibility and automation, including the ability to pause memberships by exact dates and streamline membership switches. Your input highlights areas where we need to focus our development efforts, and we appreciate your patience as we work to enhance our offerings. We apologize for any inconvenience caused by the unexpected fees associated with payment reversals. We acknowledge that clear communication regarding all costs is essential, and we will take steps to improve transparency during the sales process moving forward. Your experience with our migration team is concerning, and we are committed to resolving any inaccuracies in your membership setups promptly. We will address this issue internally to ensure a smoother migration process for our clients in the future. Your feedback is valuable to us, and we take it to heart. We apologize for any inconvenience and frustration you've experienced thus far. We hope you'll consider giving us another chance as we continue to make improvements to our platform and services. If there are any immediate concerns or issues that you would like to discuss, please feel free to reach out to us. We're here to assist you and provide the best possible support. Thank you for your understanding and patience. bsport team

Replied October 2023

Lindsey

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Rebel Circus and Bsport - Brilliant

Really really.happynwoth bsport, after doing demos with glofox, Mindbody, punchpass and another, bsport had all of the functions we were looking for, it spoke our businesses language. Ontop of that, as a bit of a digitally phobic being, the onboarding process was so easy and smooth. I really can't recommend them enough, especially for the price, which after demoing so many to find out the price was astronomical, it shows that bsport has it's priorities right in both pricing, customer care and studio needs. Bravo Bsport

PROS

- the onboarding process, the team that helps, [sensitive content hidden] is absolutely fantastic, responds so quickly.and efficiently, a lot of the time with videos which as a dyslexic is phenomenal. So easy to get help if an issue. Scheduling is very easy, setting up memberships and repeated bookings, so so easy!! The tutorial library is also so useful! Absolutely brilliant

CONS

A little hard to find things by clicking about- some specific processes need to be understood before using but that's just learning a new software!

Vendor Response

Dear Lindsey, Thank you sincerely for sharing your feedback. It has truly been a joy to collaborate with you recently. Witnessing the development of your studio and your satisfaction with our platform has been immensely gratifying. I deeply value the dedication you've shown throughout our onboarding process. Your adept use of the platform is a testament to your effort, and I sincerely hope that partnering with Bsport has made your journey smoother with The Rebel Circus. Please remember, we're always here to support you. Thank you once again!

Replied March 2024

Greg

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great service, I recommend wholeheartedly

PROS

Bsport is easy and intuitive, both from the client end and the back end. They are always adding new features, it feels like a vibrant product. It integrates beautifully with my website, and the bespoke app is superb. The support is brilliant, fast and knowledgeable.

CONS

I would like to be able to see more at a glance, rather than having to run a report for most figures.

Reasons for switching to bsport

Mindbody kept putting their prices up, and their interface felt old.

Vendor Response

Hi Greg, Many thanks for your time and your nice feedback! We are really happy to see your enthusiasm regarding bsport. It was a pleasure to exchange with you the other day. Please let us know if you need anything, I would be happy to help! Best regards :shamrock: bsport team

Replied September 2023