# Hipporello Service Desk for Trello Software Reviews, Demo & Pricing - 2026 > Review of Hipporello Service Desk for Trello Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/form-builder/hipporello-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Hipporello Service Desk for Trello Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/)[Alternatives](https://www.softwareadvice.com/form-builder/hipporello-profile/alternatives/) # Hipporello Service Desk for Trello 2026: Benefits, Features & Pricing Wondering if Hipporello Service Desk for Trello is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Hipporello Service Desk for Trello 4.8 [(20)](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/) Pricing Starting at $10.00 per month ### About Hipporello Service Desk for Trello Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. The service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. The tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners. Wondering if Hipporello Service Desk for Trello is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Hipporello Service Desk for Trello User Interface ## Popular Hipporello Service Desk for Trello Alternatives Main Product Hipporello Service Desk for Trello 4.8 [(20)](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.47Value for money - 4.90Customer support - 4.55Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## Hipporello Service Desk for Trello Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Free $0.00 flat rate, per month No plan information available Premium $10.00 per user, per month Plan includes: - Forms - Advanced Automation - Custom Field Support - File Sharing - Drag-and-Drop Form Builder - Branded Portal - Customize Languages - Custom SMTP Enterprise Pricing available upon request Plan includes: - 30-Day Onboarding - Dedicated Customer Success Manager - Premium Technical Support - Custom Solutions - Remove Branding - Custom Domain - Embedded Form - Canned Responses Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Hipporello Service Desk for Trello Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Hipporello Service Desk for Trello Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Analytics Autoresponders Client Portal Collaboration Tools Commenting/Notes Communication Management Conditional Logic Configurable Workflow Customer Communication Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Templates Document Storage Drag & Drop Electronic Signature Email Templates Event Triggered Actions Feedback Management Forms Creation & Design Forms Management Help Desk Management Inbox Management Issue Management Issue Tracking Macros/Templated Responses Mobile Access Prioritization Project Management Queue Management Real-Time Notifications Reporting/Analytics Reporting & Statistics Rules-Based Workflow Search/Filter Self Service Portal Single Sign On SSL Security Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Template Management Ticket Management Web Forms Website Integration Workflow Automation Workflow Management ## Hipporello Service Desk for Trello Integrations Trello Integration rated undefined from -1 review ## Hipporello Service Desk for Trello User Reviews Overall Rating 4.8 Ratings Breakdown 5 85% 4 10% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.5 Customer support 4.9 Functionality 4.5 Josh S. Verified reviewer Hospitality 201-500 employees Used daily for more than 2 years Reviewed February 2024 Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️ 5 I can't say enough good things about \[sensitive content hidden\] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team. Cons: In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution. Reasons for choosing Hipporello Service Desk for Trello None of the other competitors were able to offer the same functionality we needed. Reasons for switching to Hipporello Service Desk for Trello We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since. Read More RB Rowena B. Verified reviewer Human Resources 11-50 employees Used daily for less than 6 months Reviewed August 2024 Definitely recommend 5 EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello. Cons: Ummmm haven't found anything not to like. Reasons for choosing Hipporello Service Desk for Trello Bc looks like only Hipporello have both email integration and forms, plus it was so much easier to get started on Hipporello. Read More CS Christian S. Verified reviewer Computer Software 51-200 employees Used weekly for less than 2 years Reviewed March 2024 Good Ticket Management integrated in Trello 3 Good but it should improve administration from ad administrative prospective Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 2 Functionality Pros: Fully integrated with Trello Ease of use Cons: Few customization Very poor administration service and billing support Read More DP Denis P. Verified reviewer Consumer Goods 501-1000 employees Used weekly for less than 6 months Reviewed February 2024 Just what we needed 5 One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- The support is amazing! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO) Cons: Nothing, everything was fine! With their support it's easy to manage. Reasons for choosing Hipporello Service Desk for Trello It was the first we tried, and we liked it. We had a call with them in about 10 minutes after finding them, a quick demo and we were on our way. Reasons for switching to Hipporello Service Desk for Trello Jira is horrible in every way possible, my patience could not handle it anymore, even thou Trello is made by the same company. Read More SC Shara Rose C. Verified reviewer Hospital & Health Care 1001-5000 employees Used monthly for free trial Review source Reviewed November 2025 Easy set up and Great tool 5 My overall experience with Hipporello Service Desk for Trello has been positive. It streamlined the way we manage support requests by organizing everything directly within Trello. While there were a few limitations in customization, the integration and workflow improvements were valuable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I liked most about Hipporello Service Desk for Trello is how seamlessly it integrates with Trello boards. It turns customer inquiries into organized Trello cards automatically, which makes tracking, responding, and managing tickets much easier without needing a separate platform. Cons: What I liked least was that some of the customization options felt limited, especially when trying to tailor forms and workflows to more complex processes. Read More VR Verified Reviewer Non-Profit Organization Management Self-Employed Used weekly for free trial Review source Reviewed January 2026 A Reliable Service Desk Solution for Organized Workflows 5 Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place. Cons: While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners. Read More AS Aariful Shahid S. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Reviewed October 2024 Hipporello Service Desk Review 5 Hipporello Support team is really helpful. I have been taking help from agent "Mustafa" and it was a very helpful experience. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Their automations features are handy and easy to use and saves a lot of time. Cons: They charge cost based on the members of Trello present. But not all the members of Trello are directly involved with the backend/Hipporello. So if there is any option for assigning roles. So that only those certain members will be charged for using Hipporello not all the other members present in Trello. Read More VR Verified Reviewer Biotechnology 2-10 employees Used monthly for less than 2 years Reviewed June 2024 A Must Have for Small Teams 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too). For a small team with a new product, we're constantly changing, and it's so easy to go back into the Admin Center to make updates. Hipporello is constantly making updates and improvements too, and it's always exciting to see what they do next. Cons: There is no option to allow management to view the Trello board associated with the form submissions without adding them as a licensed Hipporello user. It would be great if, in the future, "Read Only" users could be added to the Trello board without increasing the Hipporello cost. Read More CM Crystal M. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for more than 2 years Reviewed March 2024 Hipporello helped us move into the 21st century 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to. Cons: When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high. Read More Malcolm Reto Vincent Z. Verified reviewer Legal Services 2-10 employees Used daily for less than 6 months Review source Reviewed April 2021 A Trello Must-Have 5 Great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: How easy Hipporello made it to use the power-up is great. I was able to add a Contact Us form to my website (a great improvement from my previous form) and for the submissions to be directly imported onto Trello through a card. Although, the best part of my experience with Hipporello was that the Leading Engineer (the person that developed the software) set up a video call with me to help me with installing the form on the website. What a service! Cons: I wish Hipporello came on the market sooner! Reasons for switching to Hipporello Service Desk for Trello Hipporello is obviously a better choice! Vendor Response Thank you for your feedback. Customer support is one of our top priorities and we're happy it's been working and easing your work. Replied April 2021 Read More Showing 1 - 10 of 20 Reviews [See All Reviews](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/) ## Other Top Recommended Customer Support Software [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **9** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3440) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Hipporello Service Desk for Trello with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice