Hipporello Service Desk
About Hipporello Service Desk
Hipporello Service Desk Pricing
Hipporello Service Desk offers a free trial for 14 days. Pricing starts at $10.
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Hipporello Service Desk
1 - 5 of 13 Reviews
Josh
Verified reviewer
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️
I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!
PROSI love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.
CONSIn our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.
Reason for choosing Hipporello Service Desk
None of the other competitors were able to offer the same functionality we needed.
Reasons for switching to Hipporello Service Desk
We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since.
Denis
Consumer Goods, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Just what we needed
One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need.
PROS- The support is amazing! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)
CONSNothing, everything was fine! With their support it's easy to manage.
Reason for choosing Hipporello Service Desk
It was the first we tried, and we liked it. We had a call with them in about 10 minutes after finding them, a quick demo and we were on our way.
Reasons for switching to Hipporello Service Desk
Jira is horrible in every way possible, my patience could not handle it anymore, even thou Trello is made by the same company.
Crystal
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Hipporello helped us move into the 21st century
The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to.
CONSWhen we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high.
Christian
Computer Software, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2024
Good Ticket Management integrated in Trello
Good but it should improve administration from ad administrative prospective
PROSFully integrated with Trello Ease of use
CONSFew customization Very poor administration service and billing support
Gangadhar
Entertainment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Hipporello for Solid Customer Help
Hipporello makes immediate and rational responses in matters customer help, and all the communication dynamics are well covered.
CONSHipporello is objective and every contradiction is well covered without bugs.