--- title: "Hipporello Service Desk for Trello Software Reviews, Demo & Pricing - 2026" description: "Review of Hipporello Service Desk for Trello Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/form-builder/hipporello-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Hipporello Service Desk for Trello Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/)[Alternatives](https://www.softwareadvice.com/form-builder/hipporello-profile/alternatives/) # Hipporello Service Desk for Trello Review From $10/month Free version 14-day free trial 3 plans Wondering if Hipporello Service Desk for Trello is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Hipporello Service Desk for Trello 4.8 [(20)](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/) Pricing Starting at $10.00 per user per month ### About Hipporello Service Desk for Trello Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. The service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. The tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners. Do you work for Hipporello Service Desk for Trello? [Manage this product listing](https://www.g2.com/products/hipporello-service-desk-for-trello/claim_requests/new?auto=true) Wondering if Hipporello Service Desk for Trello is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Hipporello Service Desk for Trello User Interface ## Popular Hipporello Service Desk for Trello Alternatives Main Product Hipporello Service Desk for Trello 4.8 [(20)](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.47Value for money - 4.90Customer support - 4.55Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3474)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4091)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(798)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Hipporello Service Desk for Trello Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Free $0.00 flat rate, per month No plan information available Premium $10.00 per user, per month Plan includes: - Forms - Advanced Automation - Custom Field Support - File Sharing - Drag-and-Drop Form Builder - Branded Portal - Customize Languages - Custom SMTP Enterprise Pricing available upon request Plan includes: - 30-Day Onboarding - Dedicated Customer Success Manager - Premium Technical Support - Custom Solutions - Remove Branding - Custom Domain - Embedded Form - Canned Responses Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Hipporello Service Desk for Trello Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Hipporello Service Desk for Trello Activity Tracking Alerts/Notifications Autoresponders Client Portal Commenting/Notes Communication Management Conditional Logic Configurable Workflow Customer Communication Customer Database Customizable Branding Customizable Fields Customizable Forms Customizable Templates Document Storage Drag & Drop Electronic Signature Email Management Email Templates Event Triggered Actions Feedback Management Forms Creation & Design Forms Management Help Desk Management Inbox Management Issue Management Issue Tracking Knowledge Base Management Mobile Access Prioritization Project Management Queue Management Reporting & Statistics Rules-Based Workflow Search/Filter Single Sign On SSL Security Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Template Management Ticket Management Web Forms Website Integration Workflow Automation ## Hipporello Service Desk for Trello Integrations Trello Integration rated undefined from -1 review ## Hipporello Service Desk for Trello User Reviews ## Hipporello Service Desk for Trello customer ratings - Overall rating: 4.8/5 - Total reviews: 20 ### Rating distribution - 5 stars: 17 reviews (85%) - 4 stars: 2 reviews (10%) - 3 stars: 1 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.5/5 - Customer support: 4.9/5 - Functionality: 4.5/5 --- ### Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️ - Overall rating: 5/5 - Reviewer: Josh S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team. #### Cons In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution. #### Reasons for choosing Hipporello Service Desk for Trello None of the other competitors were able to offer the same functionality we needed. #### Reasons for switching to Hipporello Service Desk for Trello We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since. --- ### Definitely recommend - Overall rating: 5/5 - Reviewer: Rowena B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello. #### Cons Ummmm haven't found anything not to like. #### Reasons for choosing Hipporello Service Desk for Trello Bc looks like only Hipporello have both email integration and forms, plus it was so much easier to get started on Hipporello. --- ### Good Ticket Management integrated in Trello - Overall rating: 3/5 - Reviewer: Christian S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good but it should improve administration from ad administrative prospective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Fully integrated with Trello Ease of use #### Cons Few customization Very poor administration service and billing support --- ### Just what we needed - Overall rating: 5/5 - Reviewer: Denis P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The support is amazing! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO) #### Cons Nothing, everything was fine! With their support it's easy to manage. #### Reasons for choosing Hipporello Service Desk for Trello It was the first we tried, and we liked it. We had a call with them in about 10 minutes after finding them, a quick demo and we were on our way. #### Reasons for switching to Hipporello Service Desk for Trello Jira is horrible in every way possible, my patience could not handle it anymore, even thou Trello is made by the same company. --- ### Easy set up and Great tool - Overall rating: 5/5 - Reviewer: Shara Rose C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Hipporello Service Desk for Trello has been positive. It streamlined the way we manage support requests by organizing everything directly within Trello. While there were a few limitations in customization, the integration and workflow improvements were valuable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Hipporello Service Desk for Trello is how seamlessly it integrates with Trello boards. It turns customer inquiries into organized Trello cards automatically, which makes tracking, responding, and managing tickets much easier without needing a separate platform. #### Cons What I liked least was that some of the customization options felt limited, especially when trying to tailor forms and workflows to more complex processes. --- ### A Reliable Service Desk Solution for Organized Workflows - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place. #### Cons While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners. --- ### Hipporello Service Desk Review - Overall rating: 5/5 - Reviewer: Aariful Shahid S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hipporello Support team is really helpful. I have been taking help from agent "Mustafa" and it was a very helpful experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Their automations features are handy and easy to use and saves a lot of time. #### Cons They charge cost based on the members of Trello present. But not all the members of Trello are directly involved with the backend/Hipporello. So if there is any option for assigning roles. So that only those certain members will be charged for using Hipporello not all the other members present in Trello. --- ### Hipporello helped us move into the 21st century - Overall rating: 5/5 - Reviewer: Crystal M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to. #### Cons When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high. --- ### A Must Have for Small Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too). For a small team with a new product, we're constantly changing, and it's so easy to go back into the Admin Center to make updates. Hipporello is constantly making updates and improvements too, and it's always exciting to see what they do next. #### Cons There is no option to allow management to view the Trello board associated with the form submissions without adding them as a licensed Hipporello user. It would be great if, in the future, "Read Only" users could be added to the Trello board without increasing the Hipporello cost. --- ### A Trello Must-Have - Overall rating: 5/5 - Reviewer: Malcolm Reto Vincent Z. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy Hipporello made it to use the power-up is great. I was able to add a Contact Us form to my website (a great improvement from my previous form) and for the submissions to be directly imported onto Trello through a card. Although, the best part of my experience with Hipporello was that the Leading Engineer (the person that developed the software) set up a video call with me to help me with installing the form on the website. What a service! #### Cons I wish Hipporello came on the market sooner! #### Reasons for switching to Hipporello Service Desk for Trello Hipporello is obviously a better choice! #### Vendor response Thank you for your feedback. Customer support is one of our top priorities and we're happy it's been working and easing your work. Replied April 2021 --- Showing 1 - 10 of 20 Reviews [See All Reviews](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **20** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (798) Recently recommended **12** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **6** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times Stuck Between Options? Our experts can help you compare Hipporello Service Desk for Trello with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice