One of the standout features of Vagaro is its user-friendly interface, which makes it easy for business owners and their staff to navigate the system and complete tasks quickly. The platform also offers a mobile app, which allows businesses to manage their operations on-the-go.

While Vagaro offers a wide range of features and benefits for businesses, there are some aspects of the platform that users have criticized. One common issue that users have reported is a lack of flexibility in customizing the software to suit their specific needs.

Very easy to use and easy to follow. Within 2 days of use we felt comfortable using the whole system and learn more each day

There are still a few spa options that need added - couples massages, random scheduling where a provider is added for one shift rather than all Tuesdays, closing for holidays and 2 way texting option

We’ve purchased the PAYDESK thinking it’s as legit as they made it sound on their website, We ended up with an everyday of non-ending frozen system, unable to accept clients appointment, unable to check out clients, we have to restart the system almost every time we need to check out client, or try to book a client. Unable to see client signature of the guest side, unable to have them complete forms on the guest side of the Pay Desk. We’ve been in contact with Support since the first couple days we have received the PayDesk. They have been procrastinating the process of solving the issues, scheduled multiple remote sessions to try to resolve the issues, which was a total fail! They requested videos of all the issues they couldn’t solve during the remote session they set up , and we provided, YET its been over 6 weeks of going back and forth of non-ending emails! They’ve solved absolutely NOTHING!! Everyone on the software team blames the hardware team, and here we are with a piece of crap device. They Won’t refund a device that was purchased in JULY 2022, and they have evidence of all the support tickets they’ve been receiving for the past 5 months which is since we have received. I have called and talked to many people who stated each time that would be the last time before they escalate it to the development team, and they’ll take an action! NOTHING was done.

Absolutely NOTHING! They take forever to answer a phone call if you contact support! Which will be very often once you start using their system! They’ve always had issues solving the issues you calling in regards! The worst nightmare I made a decision to use Vagaro in my business

TERRIBLE customer service, Unreliable devices, unreliable software, reckless team who does not care how frustrated you or you clients are with their system! Undelivered Services, and they've always had issues when trying to solve " the issues" you contact them in regard . They only charge money for everything you sign up for, but support for their terrible device can take up to 6 months with out any solving to the issues.

We really like Vagaro. We have improved/streamlined our online booking thanks to it.

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.