One of the standout features of Vagaro is its user-friendly interface, which makes it easy for business owners and their staff to navigate the system and complete tasks quickly. The platform also offers a mobile app, which allows businesses to manage their operations on-the-go.

While Vagaro offers a wide range of features and benefits for businesses, there are some aspects of the platform that users have criticized. One common issue that users have reported is a lack of flexibility in customizing the software to suit their specific needs.

I have never had any problems in communications with Vagaro. They have always sent advance notice when they will not be in the office. Customer service has been excellent with rapid response any time that I have needed them. This is an excellent software to use for someone like myself, who is busy and running the business on my own.

Vagaro is an excellent, simple, moderate-budget scheduling tool. There are add-on options that can improve your reach and your marketing, depending upon how much you need. They have improved their scheduling capabilities for fitness studio owners/administrators. As for set-up, on-ramping is simple and does not require long hours of education.

I have had a lot of trouble getting the clients to use the software on their end. They haven't found it too user-friendly, but I do work with an older generation. I get about 50% compliance with account and scheduling tasks. It would be so helpful if a video were developed so they can easily set up on their own.

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs. Please make the following changes: Allow for relationships between members Allow for a membership to be shared with others, where on person pays for it Allow employees who use the Vagaro system to also use the same email to be a client somewhere else. Allow recurring scheduling for classes to be unlimited Allow the business owner/manager to make the decision of what Vagaro permissions they give to their employees Make merging profiles easy Keep duplicate profiles from happening for no reason

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time). I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles. We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself. I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

I don't think this system is good for a business with several employees. I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships? Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well. We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with. I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

We really like Vagaro. We have improved/streamlined our online booking thanks to it.

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

I find vagaro amazing and will continue to use it as my business grows.

I have used other POS software in the past and have to say Vagaro is the best. It is so easy to use, it offers all the features you need and more, it is a great system.

The website feature needs to be better. There isn't a ton of options with that, so I use another website service.

Very easy to use and easy to follow. Within 2 days of use we felt comfortable using the whole system and learn more each day

There are still a few spa options that need added - couples massages, random scheduling where a provider is added for one shift rather than all Tuesdays, closing for holidays and 2 way texting option

I really like the service and appointment feature allowing clients and customers to select their desired service and and schedule based on their availability

Client glitches in system sometimes info that they register with online conflicts with my input of their information bland then they don’t receive online communications

I actually really love this app its very user friendly and professional !

I love that my business can grow with Vagaro from independent stylist to BOSS !!

It takes a little to long to change the Service menu but on a lap top its not so bad

It's gotten the Job done not much but I've been satisfied.

User-friendly interface with Customizable online booking. It Integrates with various payment methods and Automated appointment reminders with Detailed reporting and analytics. Mobile app for on-the-go management it has the Option for online gift card sales

Limited integration options with other business tools. With Additional fees for certain features. Some users report customer service responsiveness and technical support to be lacking. Limited customization options with Some features may be unnecessary for some businesses.It's worth noting that these are general pros and cons, and the specific benefits and drawbacks of using Vagaro will depend on the needs and preferences of your business.

Vagaro has been a reliable scheduling tool for my business. It has streamlined the booking process and allowed me to manage appointments more efficiently. While it may have its limitations, it has proven to be a valuable asset for managing my business.

Vagaro offers an easy-to-use platform for managing appointments and scheduling. The interface is user-friendly, with helpful reminders and notifications. The app integrates seamlessly with popular payment methods, making it convenient for customers to book and pay for services.

Despite its many features, Vagaro can be slow to load at times and may not always function optimally. Some users have reported difficulties navigating the app, and customer support can be slow to respond.

Vagaro is hands down the best!! We thought we needed to switch to Mindbody recently (because a handful of nearby studios used them), and we were back in just TWO weeks because Mindbody's software and customer service were unbelievably awful. Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :)

It's easy to use, customer service is always available and helpful (even if they can't solve your request right away, they get back to you), our customers LOVE the ease of the program, and it's actually affordable!

I do wish you could check people in to a class and if someone didn't show, it would register as like 7/8 in the class count after checkout so we could see the "realtime" class attendance.

Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

Before Vagaro, we had one system for point of sale, one system for booking and a third for customer information management. We wanted a system that would do all of that and move our business to the next level. Vagaro was the answer to that, bar none. To have everything in one software package eliminates errors we were making when entering in things in multiple places previously. The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.

We were looking for one single system that could do everything for our business. Point of sale, booking, inventory, online booking, excellent reporting, custom forms, email/text marketing, etc. Vagaro has it all. It's one complete package that we can access remotely and via our phones at any time.

While this software was made mostly for Salons with numerous Stylists (Service Providers), it took a big of tweaking and being creative when setting it up for us. With us being a Sauna Studio, clients don't book people, they book actual rooms. There was a little bit of a learning curve on how to set that up properly but it works brilliantly now. I wish there was a little more customization on some deep settings, but all in all, I can't complain at all.

I have no complaints. Vagaro has done exactly what they claim to do and has proven to be very user friendly.

Cost affordable All the features that are available Easy to use Clients love the reminders that they can get

I haven't found anything yet. Using the marketing tools can be challenging for a new comer, but for the most part I don't have anything to complain about.