EASE vs SmartSurvey

RATING:

4.5

(47)

EASE has 47 reviews and a rating of 4.51 / 5 stars vs SmartSurvey which has 104 reviews and a rating of 4.66 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (47)
4.7 (104)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 21, 2024
July 9, 2024
Pros/Cons
  • Pros

  • The easy way to use them and also to development, is very useful for the audits because we can obtain the the results immediately and graph them to attack our major detractor.
  • EASE is the best system to improve your QMS. It is an ally to implement lean tools and if you are looking for continuous improvement every day.
  • Cons

  • The software is in development and the functionality is limited.
  • Sometimes the app can be a bit slow to load, although I'm chalking this up to a sketchy connection. Really no downside to the product that I can think of.
Read all user reviews
  • Pros

  • Helps me to know what is going on in my market, Net promotor score survey is very useful.
  • Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.
  • Cons

  • The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
  • Sometimes it was a little difficult to find some settings.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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FrontRunners

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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos