All Formstack Forms Reviews
1-25 of 104 Reviews
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Trish
Health, Wellness and Fitness, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed February 2023
Functional Use for my Small Business
Anonymous
201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
All the Basics You Need for Your Data Collection
Making the move from paper-based forms and needing to collect increasingly complex data, Formstack was able to meet and then exceed our expectations. The data export features were just what we needed at that time.
PROSFormstack allows users to customize forms to meet their needs. It simplifies both the form design and the collections process. For form design, it offers an intuitive interface that is easy to get started with and includes many ways to control the behaviour of each section on the form. What we liked most about FormStack was the quality control features they had built in to make that forms were being used correctly. Submitted forms could either be approved or rejected before being added to the data pool.
CONSWe didn't have any paper-based issues with Formstack. Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface.
Steven
Verified reviewer
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Favorite form provider!
Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.
CONSIf only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.
Vendor Response
Hi Steven! Thank you for taking the time to review Formstack! We are thrilled that you love our product! We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com.
Replied November 2017
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2018
Cancelled my account after 1 month -Most useless tech support of all time.
I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.
PROSIf it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.
CONSAs soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work. I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end. Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item.
Vendor Response
Hi there, We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!
Replied September 2018
Randall
Religious Institutions, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Best and Easiest to use Form and registration service that I have ever used
I have used Formstack since the have begun and really have seen them go from a great product to and even greater product through the years. I always explain it to say it is like Google Docs on Steroids. User interface is great and the customer service has always been amazing. Rather than spending an hour googling some solution to a problem I am having with a form I can always contact them by email or phone and get a great response spoon. The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form. I can't recommend them enough for people who are trying to do online registration with groups of people.
PROSEase of Use. Integrations of third party services, customer service
CONSReally not much. Any time I have had a negative I have called and they have fixed or shown me what to do.
Vendor Response
Thank you for the wonderful review and for being a loyal customer!
Replied April 2017
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2019
Formstack Review
Overall, Formstack gives me the ability to get responses from large groups of people in a seamless way.
PROSWhat I like most about using this software is the ability to gather information digitally. You can send out a link to your form and multiple people can make responses. One of my favorite features of this software is the ability to extract the information as an excel. It give you information all the way down the the exact time that the person submitted their response to the form.
CONSWhat I like least about this software is the inability to find certain settings. For example, it could be difficult to find out how to disable a form after a certain time or number of responses unless you already had knowledge of it.
Earle
Verified reviewer
Religious Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Uggh....
I wish I could tell a different story, but unfortunately, we had a terrible experience with the software and the "support" team.
PROSIt is completely web based. That is really the only good point about the solution.
CONSWhere do I begin? Our team who used this software constantly received Error: -1 (Submission could not be updated) when editing a form. This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost. We contacted support, and instead of being helpful, they blamed it on the browser (when we had tried all possible browsers (IE, Firefox, Opera, Chrome, Safari, and even Edge) and were able to replicate the issue on all of them. Then support said it was our internet connection. After receiving this error, we performed speed tests and were getting higher performance than what our contract said we should get (well above the recommendations Formstack had). Then they said it was because we were using a VPN (which we were not). After all of this, the next person told us to try a different browser, then test internet speed, and then turn off VPN. This nightmare went on for weeks when we finally cut ties with them.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
uses form to trigger work flow for contract management process
the ease with which one can develop a robust form that is easy for use by end users and does not have to have further training to use
CONSit lacks a certain level of malleability when it comes to the structure and what is standard offerings (ex: i need 5 columns and it only has 4, unable to edit email sent out to end users)
Zecharia
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed July 2023
Formstack is good for companies that need to scale up forms and do complex things
Product is good, support 0/10.
PROSAbility to iterate on form development was good.
CONSTheir customer support was terrible. They used some legacy scripting which cost us alot to mitigate even though I had asked them to updated their legacy script calls.
Reason for choosing Formstack Forms
Ability to customize look and feel.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2017
Great tool, great customer support
Enabled us to capture information and have it automatically put into salesforce.com. The tool provided some features that we weren't able to get with just Salesforce such as attachment management (the ability to require attachments at various places in your form).
PROSI used the FastForms version of this software. This software is fantastic for basic form needs that require salesforce integration. The software provides an easy to use form builder with a styling tool. Advanced customizations are possible with css and javascript.
CONSAlthough it is great that we can customize with css and javascript it would be better if some basic things were included out of the box without requiring javascript or CSS. I'd like to see page specific styling and character counters as out of the box features that don't require custom CSS and javascript. However their customer support is fantastic and they went above and beyond to ensure that the customizations I needed were provided.
Vendor Response
Thank you for taking the time to review our Formstack for Salesforce app. It is an awesome product! We are continually updating our products, and would love to hear from you with any recommendations you may have. Please visit our ideas site at https://ideas.formtack.com and please define if your idea(s) are for the Formstack form builder or the Formstack for Salesforce app.
Replied November 2017
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2020
Great Choice
Overall, I would recommend this to anyone. This is very easy to use and it keeps my recruiting job easily.
PROSGreat choice especially for recruiter like me, where I can send forms to the candidates so that they can easily review the documents needed for their application.
CONSSo far, I did not encounter any problems with this software. It is a great help for recruiters like me.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2019
Glitchy, bad service, confusing!
I had a really stressful experience with Formstack. It has taken me over a month to create a form - that's not even finished. It glitches, it lags, there are technical difficulties even above their heads. Even though they in the end got on the phone with me, it took pushing and a lot of time that I did not have and then when it was created it still wasnt right. It is a never-ending battle and they have not offered to compensate $ wise which is unfortunate.
PROS-It seems like a simple interface -For simple forms it works fine -It has many options and allows for all kinds of conditional logic -It collaborates with many plug-ins and Google apps -Customer service is kind
CONS-There is no number to call for support -Emails for support take 24 hours plus for a reply -The logic if the form is complex gets super confusing -If the form is too long it lags -If you want to reorder the form it doesn't work properly - system glitches -It is 20 bucks a month for the bronze program but for the amount of stress that goes into building one of these and the price you may as well do something more old school like a survey monkey -I can't stress enough how aggravating it is to solve a tech problem with formstack, they are so slow and not always the most knowledgable although they are quite kind
Vendor Response
Reviews left by our customers help us continue to improve our product and our customer support experience, so thank you for taking the time to leave your feedback. We're sorry to hear that responses from support were delayed, but assure you we continually work towards expanding our customer resources, so accounts without priority support included can still solve problems quickly. In the future, please don't hesitate to search our vast support library here: https://help.formstack.com/hc/en-us or reach out to us on our social media profiles to help expedite the support process. Please let us know if there's anything else we can help with. Thank you!
Replied July 2019
Julie
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2022
Horrible Customer Service - or none at all
Horrible. If I could use the account, maybe I'd have a better experience. Even trying to get access was a challenge. If your company's grown over the past 2 years, perhaps it's time to hire more CSRs.
PROSLately, nothing. The forms are fine to create, drag and drop's fine, etc. But then there's limits on how many responses you can receive. If using this as an ongoing product, eventually you're going to reach that limit. How's one to know the quantity of responses they'll need for a recurring form?
CONSThere's no contact. I can't seem to get a single human to reply to multiple support and billing issues to the point that my account's now suspended. ZERO human reply. Automated replies with no actual help. I don't recommend them because if you can't get support when you need it, what's the point?
Kathryn
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
4
Reviewed August 2019
Moving from Paper to Online Registration
We used Formstack as a first step of transition from having no online registration or information collection to accepting registration and payments online. I liked that it was fairly simple to create forms for information collection, but that information then had to be exported and transferred over to whatever system we used to store it.
CONSWhile the basic drag and drop elements of the form were simple, it was not as straight forward to link it to payment software or collect payments. There were several instances where a box wasn't checked or the formula was not set up correctly by myself, another staff member, or volunteer and because of this payment didn't go through and had to be re-collected. If you are a religious organization or non-profit, I would advise collecting information, registration, and payment through a database system or something that's more all encompassing rather than using
Robert
Higher Education, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Forms made easy with Formstack
This web based form builder is more than that. It helps you create and collect information from forms that you customize. It also has various integrations that you can use to advance your forms the way it fits your organization. Super.
CONSI did not have any big issues with using the web based form builder. Its simple and very easy to use. Literally drag and drop.
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great tool for creating custom forms that can be used standalone or integrated into an application.
Did not have to spend time developing forms, rather could iterate quickly trying to find the best UX to get data from our users.
PROSThere are a lot of field types that make it easy to construct complex forms and workflows. Add the automation options (webhooks etc) and the product becomes very powerful.
CONSWhile we were able to integrate the product into our own software, we had to do some javascript magic to make it happen. If there was an easier way to include formstack forms into our custom software, the product would be near perfect.
Vendor Response
We love to see happy clients and appreciate the great review. We do have webhooks and an API that may help moving forward. You can find that info here: https://www.formstack.com/features/webhooks-api. You can also reach out to our Support team at any time with any questions you may have. If you should have any recommendations to improve our product, please don't hesitate to add them to our Ideas site: https://ideas.formstack.com.
Replied March 2018
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2020
Lots of Features
Great options for communicating with your survey users - you can set it so they are automatically emailed a response and also customize the landing page they are taken to after completing the survey.
PROSThere's a lot you can do with forms using this program. You can customize the URL of the form and easily embed it into other sites.
CONSSometimes when I duplicated forms, I noticed that the logic would get lost. This was frustrating as I would have to go through the form again to add the missing parts of the logic back. We also always had problems with people who saved their surveys being able to access them again.
Jonathan
Higher Education, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed April 2019
Formstack is an easy way to register gifts, registration, and other transactions.
We are accepting payments, gifts, and facilitating registration/ticketing with Formstack, and although it needs some work on the presentation aspect, it is a great and economical tool for nonprofits.
PROSThe simplicity of Formstack is its greatest benefit. It is extremely simple to set up, use (on the client-facing side), and receipt.
CONSThe additional functionality and presentation are absent with Formstack. We still use Formstack (and will probably continue to use it) because it doesn't have many problems, but from the client-facing side, the forms can look like they are from the early 2000's.
Bruce
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Easy Custom Form Plug In
We truly haven't found any negatives with the software. It does exactly what we need it to do and we've yet to have any issues.
PROSIt is very intuitive to use and we were up and running in a day. We set up our first form and were able to review it with our team and implement it the next day.
Vendor Response
We are thrilled that you love using Formstack! We've updated our product with lots of new add-ons, such as workflows (https://www.formstack.com/add-ons/workflows), so check out the Product section of our website to learn more about all of these great new features.
Replied July 2017
mark
Hospitality, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
No better way to capture important data
Using Formstack has seamlessly allowed us to capture duch important information from new customers and staff members.
PROSWe use this product to have customers enroll and buy our product - simple, easy and clean way to capture all the important information and allow them to safely input credit card information for payment
CONSI am concerned that Formstack is considering changing the way they permit the user to keep credit card information.
Fahad
Verified reviewer
Computer Software, 51-200 employees
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2023
Robust tool for Creating Surveys
Creating surveys and managing forms is really easy and streamlined compared to other competitors, and so is the overall design of the application
CONSExporting in different formats is not available, and management of all surveys could maybe be improved upon
Vendor Response
Fahad, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! I'll make sure to pass the feedback about survey management on to our Proudct team but in the meantime, I've provided a resource below to help troubleshoot exporting. Have a great day!
Replied February 2023
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great for creating pretty much anything!
This is a very user friendly way to create a variety of forms - from camp registrations to alumni gatherings to donation sites, this software can help you create pretty much all of it. It is very user friendly and the customer service is top notch with quick, same-day responses.
CONSI want more - I wish there was even more customization available.
Vendor Response
Thank you for leaving a great review! We always love hearing what our customers have to say! Remember you can always make product recommendations here: https://ideas.formstack.com
Replied January 2019
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
User friendly and makes beautiful forms
I love using formstack. It is extremely user friendly and easy to navigate and has tons of functionality, like signatures, credit cards, logic, etc. It can do a LOT.
CONSI wish it integrated more easily with other software so that formstack data could go into different databases, etc.
Susanna
Primary/Secondary Education, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
User friendly
Easy way to get feedback that is needed from customers. Very user friendly on the customer end. Seems like it’s the most commonly used.
CONSNot much to say since not familiar with the admin/creator side.
Vendor Response
Thank you, Susanna for taking the time to leave Formstack a great review!
Replied November 2018
Anonymous
501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Robust Form and Survey Platform
Very useful for collecting data for surveys, program registrations, and waivers.
PROSIt has many customizable question types and logic options for when to show a question or not. It is fairly easy to build your forms how you want and to view the submissions.
CONSI wish there was a way to send forms/surveys through the program itself and not have to rely on your own mail server. Being able to send the survey multiple times only to those who have not completed the survey would be a huge plus. Increased logic options would be appreciated.