I am impressed by how well it drives good behavior and how simple the mechanism is to award points and to cash them in. Nothing about it is onerous to use. It's a simple concept, with a simple interface that pushes some complex psychological buttons to great affect.

By offering customers and colleagues to offer kudos, you make each team member accountable for their every interaction. Constant and (the next best thing to) real-time feedback is a great incentive. Getting good ratings feels good and boosts morale. On the rare occasion that a team member gets a poor rating, it is an incentive to reevaluate and course correct and leads to better effort the next time. Also, the prizes are a tangible realization of a team member's positive ratings. Tangible recognitions is nice too. You don't need to offer new cars and international vacations. The level of the prize is less the point. The point is that they get something they can see and touch that is a direct result of good work.

In my position, I am out of the running for many of the contests, and much of the awards of ratings. I still collect a bit here and there, but the customer-facing teams obviously have more opportunity to gain ratings/points.

Overall the experience has been very positive, our techs like it, it was easy to roll out, some of the earlier issues we had have been addressed with new features added in updates over time. We love the product!

The system is fairly straightforward to use and was a real game changer for us. Our old system had no way to actually reward our techs, it just recorded the client feedback. CrewHu allowed us to make it fun and challenging for the guys, even after a few years of use they still like the competitive aspect to see who is going to win the contests this week.

We would like to see more flexibility and features added around the Contests, as that is the part our techs engage with most.

Very simple way to get people involved. I like how easy it is to send and receive points

I like how easy it is to give points to people on my team

None so far. Maybe better looking faces?

Crewhu is a great way to have your clients/customers give you feedback. I love being able to give recognition to our employees and even fun contests! I also love the customer service for Crewhu. Best by far from other vendors I work with.

I really like the badges! Being able to customize badges and give them to co-workers is great. You feel good for giving them the acknowledgement they deserve for something, and they can use the badge points to get a prize! I also love the customer service for Crewhu! Always fast at responding, and always there to help!

I am not in charge of purchasing this software, but it has been a struggle to upgrade to the awesome features we would like to have. The price is a little high for our company, but would love to do more with Crewhu!

The rating system is great. It's simple for customers to fill out and since switching to it, we have more people taking time to rate us than before.

I work for a Managed Service Provider and Crewhu has been the best way for our clients to quickly and efficiently give us back their thoughts on how we handle their tickets/issues. It's quick and to the point and several customers have mentioned that it's better than the last two services we used. We are owned by an ISP and will be expanding Crewhu's usage to the rest of the business. It's really a great tool to have when it comes to presenting a customer with a ratings page on how the service went.

So far we don't see anything that needs fixing or updating. I'm not sure if we host it or if it's cloud based but i haven't heard anything negative about the back end. All managers seem to love it as well.

I am not involved with the maintenance and implementation, but I understand that it was pretty easy to setup. The rating system is simple and effective. It has really helped our customers communicate their satisfaction with our work. In cases where there was truly a misstep, it helps us respond quickly to resolve any problems with our service.

I really like the fact that our customers can rate our service with just a few clicks of the mouse. We use Crewhu to evaluate our customers satisfaction level with the services we provide. Our management uses this as a gauge to make sure our customers are receiving a high level of service. The interface is widely accepted by our client base and used daily to evaluate our performance.

I guess the only drawback is not really Crewhu's fault. Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite. We always follow up on bad reviews, and it doesn't happen that often, so it's not really a problem. We just hate to see sad face reviews, so we treat even mistakes as actionable items.

CrewHu has been great! Our Overall experience has been far better than we anticipated. Our staff uses 95 % of the points they are given to use up, and we have created prizes that matter to our folks. So they are working for what they want. This is a great Employee Incentive Program and a great Employee Recognition platform.

The feature we like the most is simply the ability for our staff to show each other love and support. For us, especially in a remote world, to be able to give the love and support to each other is critical. We believe in building our folks up and in a remote world, it is increasingly more difficult to do that. CrewHu gives us a way to continuously build each other up and give shout outs to remind each other we are all still here together.

The reporting features leave somethings to be desired. If there were more reporting options that would be great. We have submitted many ideas to your development team to get some of these reports going.

We needed a feedback/customer service tool that rated our customers experiences. This does that for us.

Integration was great. Their team helped me build an intergration into our PSA (syncro) and it works like a charm. Dashboard is easy. reports are easy. Everything works really well with CrewHu.

The only feature i would add is a super customizable web API.

I would continue to use this if only for the NPS scoring.

The real-time feedback from clients is invaluable! Also, the internal morale-building is a huge benefit. Teammates can call out other teammates and give points etc.

Reporting seems a bit sparse at times. I would like to see see more options, easier access. a bit simpler or more intuitive layout.

This product has some of the best support of any vendor we use.

The badge system has enabled us to reinforce our core values by making them visible in daily activities.

I feel a few more features could be added to our price point.

It’s been great.

Crewhu is a great tool for positively recognizing your top performers and also identifying team members who need coaching and/or training. Peer to peer sharing is also great for keeping team members engaged. As a manger, the reports are useful for 1 to 1s and annual reviews.

I wish they also had an NPS survey so we didn’t have to use a different tool for that. I feel like the Café Feed is designed for big TVs cause it’s all way too big. I wish it had scaling options so I can view more of on my computer screen.

Overall, I have been happy with the product. We have a much better understanding of customer satisfaction than we did prior to using Crewhu.

Crewhu allows our company to gauge customer satisfaction better than we were able to previous to using the product

The end user interface can be a bit confusing. May times customers have inadvertently de-selected individuals that that intended to review.

Very happy with this product and the visibility it gives us to client satisfaction

Giving our clients the ability to leave feedback in an honest nature. This is also allows for gamification

I really do not like the tiered approach of only making certain features available if you spend more money.

Overall I am satisfied, it works and enables rewards!

Crewhu enables us to reward technicians for good reviews so they can purchase items! One technician was able to save and buy a Playstation 5!

The one thing I do not like is the website, it can be quite slow!

This is an easy to use, informative piece of software that helps us to improve the service we deliver to our customers.

Easy to use, plenty of filter options to pick from and display in a clear and concise manner

I wish it would go back to where it only listed feedback from the engineers that had had it, rather than list all the engineers names and you go through and hunt for which ones have had feedback.

No complaints, I like the fact I get notified of clients review details after I review them.

That customers can leave reviews quickly from my email signature.

I'm unsure how the rewards system works and the prizes.

I like that Crewhu incentivizes customer satisfaction. Its always nice when you see a good review come in and your points increase. I have redeemed them numerous times already and enjoy it.

I think it has all the features it needs without being overly complicated. It does the function it sets out to do, and does it well.

It just works and my team uses it daily!

Nothing and it's not free to use. But software like this should not be free is so awesome.