I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too.

We continue to have technical problems and are unable to login. This is causing major problems for our dispatchers.

The entire staff is understanding to our needs and quickly recommends the best way to use the software to best benefit our needs.

The software is very user friendly and integrates with Quickbooks very well.

Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special.

We have saved  money, less paper, less toner, employees have more time work due to not having to fill out paper invoices, not having to scan invoices or mail them out.

The program is very  user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side.

All in all, it is a great tool that can be as simple or complex as you want it to be.

Again only thing I disliked was crashing during mobile.

They have a good thing going, but really need to work on service interruptions, along with better training of tech support.

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Like that I can keep better track of profitability on individual projects.

We most liked the scheduling aspect of the software as well as the integration with Quickbooks.

Quick and easy invoicing. Like how easy and fast it is to create quotes.

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

I like that they have training videos and when I need something tech support is pretty fast to help with what they can.

Relationship continues to get better and better. The addition of 1 on 1 relationship managers has been a great addition for us.

Increased revenue, more satisfied customers, more quality reviews from customers.

Great software for a smaller company & cost effective.

The Reps are very friendly and knowledgeable and super quick to respond. Each user can customize their settings to maximize the ease of use.

You cannot click on a time slot in the dispatch board to initiate a scheduled work order/job. When you e-mail a quote to a customer the customer has no way of approving that work order.

Everything takes 20 extra steps to complete support is useless techs hate it information is lost connection with quickbooks is a major issue. WHAT YOU ARE SOLD IS NOT WHAT YOU GET.

I only had a couple problems with uploading a ticket but FieldEdge was able to assist with correcting immediately.

I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well.

SENSITIVE CONTENT HIDDEN] was our trainer and from our first call with him we started experiencing problem after problem.

Feeling spoiled so when there is a lag I tend to loose my POOP. Rep talk for being impatient).

Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Has many great feature in the price book and dashboard. We can see almost instantly how profitable we are being.

The system is very easy to use allowing for the training of others and removing the owner/manager from day to day tasks.

Our sales team uses iPads exclusively. It also will not allow us to edit the dates on attachments which makes our process very difficult.

We have been able to move out company from multiple plateforms to one so that’s awesome.

After spending thousands, I had to abandon the migration as the software couldn't hold a candle to MarketSharp and all the features in this system.

The people are so helpful and the program is so easy to learn and use. It has been a great experience and so helpful to the company.

Repetitive questions  on who input the information.

This CRM is not mobile-friendly at all. We have tinkered with a few other CRMs along the way, and this was, by far, the worst of the bunch when it comes to using on anything other than a computer.

Great CRM company to work with. Their tech support team is super friendly and have all been great.

Customizing reports allows us a great look into how we're doing.

We have been really happy with the functionality. We compared MarketSharp and Salesforce before purchasing.

The major faults in the program are in the user and not the system.

Easy to use and understand, good customer care and efficient.

Very easy and user friendly. All around great for managing a home improvement company.

If you want to integrate marketing with your CRM then marketsharp is the software for you. Fully customizable for your needs.

Customer service has been the best we have ever had with any CRM program and we love how easy it is to get help almost immediately with anything we need.

A handy calendar to track leads and office appointments. I love the ability to search for leads and contracts by name and location.

I like that we can make notes about a project that our whole team can see. I like the functionality of the calendar.

I like how it integrates all of the business functionalities into one software system. It is extremely easy to use and the support people are beyond friendly and helpful.

It is very intuitive regarding the needs and wants of a home improvement company. It is easy to use and offers reports to gain insights into the business.

Although this software is all encompassing, it is not very intuitive at all. Probably the email templates were one of the best parts of using this software.

It has plenty of features, although their utility is not much more than with a free crm.

Our commercial jobs are a bit difficult to do it.

The operating system isn't extremely hightech and complicated to navigate which made it extremely easy for me to learn how to operate.

The missing component for our organization is a little more in depth tracking on the production side of the business.

I like it much more than the software I used at my previous company. Easy to use and very helpful when information is updated properly by everyone.

Great customer service and great computer program overall.

All the different options seem confusing to us, and not very straight forward.

The tech support team is great. I really like dealing with them.

Integrates easily with our financing , payment and website applications.

It's scheduling is amazing. The job tracking and cost tracking is great too.

The job tracking I cant use. Its to difficult to enter the information.

It has done everything we have needed it to do in most situations and has been a successful CRM for us.

We started with one license, and as we grew we obtained many licences all with a fair investment. What I would like to see is integration with PhoneWagon (not just a call tracking system).

The are quick and efficient. We have reviewed other options.

Marketsharp provides a great home improvement CRM that has changed how my company does business.

US Dollar

The #1 software to run your entire business.
FieldEdge by Xplor is a cloud-based field service management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The field service software allows companies to manage business operations remotely with features including customer service, scheduling and dispatch, invoicing, service agreement creation, customer history tracking, customized reports and analytics and more.

The dispatch board feature provides users with suggestions for work order management and service call assignment based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of services. It offers integration with QuickBooks.

FieldEdge also comes with a native mobile app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing options to customers which enable businesses to manage revenue generated. The system is also iPad compatible.

Support is offered via email, phone and through a blog for basic queries.

LongDescription

Labor Rates

Work Order Creation

Electronic Payments

Payment Processing

Mobile Alerts

For Locksmiths

Customizable Reports

SMS Messaging

Dispatch Management

Job Costing

Contract/License Management

Task Scheduling

Electronic Signature

Credit Card Processing

Invoice Management

Customer Database

Recurring Appointments

Job Management

Customizable Fields

Scheduling

Data Import/Export

Mobile Signature Capture

QuickBooks Integration

Technician Management

Mobile Access

Inventory Tracking

Real Time Data

Routing

Historical Reporting

Client Portal

Preventive Maintenance

Service History

For HVAC Companies

Workflow Management

Real-Time Updates

For General Contractors

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Cost Estimating

Estimating

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Customizable Templates

Mobile App

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Real Time Reporting

Customizable Branding

Automatic Backup

Inventory Control

Contact Database

Online Time Clock

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Prebuilt Assembly

Drag & Drop

Customer History

Change Order Management

Third-Party Integrations

Maintenance Scheduling

Inventory Management

For Plumbing Industry

Location Tracking

Third-Party Integration

Employee Management

Time Tracking

Performance Management

Activity Tracking

Data Synchronization

Route Optimization

Knowledge Management

Calendar Management

Collaboration Tools

Data Capture and Transfer

Customer Portal

Productivity Analysis

Multi-Location

Price and Cost Calculations

File Storage

Real-Time Notifications

Online Booking

Reminders

Time & Expense Tracking

Chat/Messaging

Job Scheduling

Prioritization

Secure Data Storage

Checklists

Purchase Order Management

Status Tracking

Document Storage

FieldEdge has a contract-free monthly subscription pricing model.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FieldEdge

In Person

Live Online

Webinars

Documentation

Videos

MarketSharp is a cloud-based CRM solution used by residential remodelers and other professionals in the construction industry. In addition to the core CRM functionalities, the solution also offers project estimation, task scheduling, lead management and project management capabilities.


MarketSharp helps construction businesses turn leads into projects, and then manage those projects until they are completed. The marketing automation feature allows marketers to run different campaigns, capture customer feedbacks, generate leads and analyze campaign performance. The service management feature allows automating workflow, assigning tasks, scheduling resources and monitoring job progress.


MarketSharp offers an interactive calendar that can be used to schedule and manage sales calls, project timelines, visits and employee time offs. Customizable reports are available to measure performance and results, and all data is updated in real-time. MarketSharp also has a team of support staff to help convert existing company data and import it directly into the program.



Lead Capture

Sales Pipeline Management

Project Management

Lead Distribution

Pipeline Management

Communication Management

Client Tracking

Budget Tracking

Email Marketing

For Residential

Email Management

Source Tracking

Project Tracking

Contractor Management

Lead Nurturing

Lead Qualification

Warranty Tracking

Campaign Management

Document Management

MarketSharp Lite
$85 - one shared license/month
$70 - per 2-4 shared licenses/month
$55 - per 5-9 shared licenses/month
$42 - per 10-19 shared licenses/month
$30 - per 20+ shared licenses/month

MarketSharp Standard
$100 - one shared license/month
$85 - per 2-4 shared licenses/month
$65 - per 5-9 shared licenses/month
$47 - per 10-19 shared licenses/month
$35 - per 20+ shared licenses/month

MarketSharp Pro
$115 - one shared license/month
$95 - per 2-4 shared licenses/month
$70 - per 5-9 shared licenses/month
$53 - per 10-19 shared licenses/month
$40 - per 20+ shared licenses/month

It charges $55 for additional database/month

FieldEdge vs MarketSharp

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