Their support team is the best in the space with fast response times, kindness, and a willingness to help and go the extra mile for clients.

Kilo's software does what it says it will do AND MORE! The power of this tool to improve the gym industry is tremendous. It is a well kept secret; it is by far the highest ROI on software/technology that our gym has made (and we have experience with many of the top players).

Kilo is an incredibly powerful tool. To take full advantage of the software, you will want an admin on your team to handle the set up and management. However, Kilo delivers their software ready to "plug and play" so you only are exposed to as much complexity as you desire. It is delivered ready to go live "out of the box," but admin-minded users can dive in deep, if desired.

The customer service is top notch. They are quick to respond and understand our industry.

Keeping in mind they we were early adopters while they were still in beta, we really really would like them to have an app. There are also some functionality features we would like. The good news is they responsive and I’m confident these will be in future offerings.

Lead generation, appt scheduling, and sales mostly.

We love how easy Gym Lead Machine is to use, manage leads and campaigns, as well as make changes to our website.

I would prefer a few more custom options for running reports. Like for leads received over custom time frames, the quality of those leads, and being able to categorize/rate leads from hot to cold.

3 years in, with 3 businesses….I use their product/services all day, every day. I’m not quite at the tattoo on my body level, but they did send my pup a custom bandana which is a good stage for our relationship currently.

From a functional perspective, Kilo checks the boxes most important to me.- Easy to use- Easy to train new team members to use- Customizable- Saves time- Highly organized- Saves costs of other softwares- Unmatched customer service - Education on their features to make my life easier and save my teams time- They make me laugh and smile

I really wish Kilo could be used in all areas of my life:- Investing- Fitness- DatingMaybe it’s an unreasonable ask…but everything gym related I thought was unreasonable, they’re created + delivered without being asked sooooo I wouldn’t rule it out TBH.

I love the way that the sales pipeline is organized, it makes stages of follow-up simple to view. I also love how easily we can see all of the communication we’ve had with a client in one spot.

I’m not using half the features I should be. Not a Kilo problem at all, the software just does so much.

Every time I interact with the team it’s a pleasure. Kaleda had done a fabulous job growing her team.

The product is intuitive and easy to use. It automates the lead process and brings the client through the doors. Saves money compared to buying 3 different component and having them integrated. Love me some Kilo

I like everything about it! There is not a thing about that I don’t like.

Outstanding

Incredibly easy system. Incredibly awesome customer service.

They are currently building their next version of billing, class and appointments yracking. Waiting patiently! It will be worth it.

Outstanding. Simply the best business we have dealt with as a small gym business.

Simple to implement, straightforward to use. This product is so accessible that my staff are onboarded using it x5 times faster than any other software we use.It is highly effective at what it does!

Nothing so far, payment options for European banks would be next step for us.

Amazing. I don’t know what I did before Kilo. I feel it made us a real business.

Kilo automates everything. I would have to hire multiple employees to try and do the same functions and still not be able to.

Kilo gets us too many leads. Lol I need to hire another person to handle the new business generated.

Excellent customer service!

This product has streamlined my business and made my customer experience so much smoother.

Would like to see more integration with marketing and products like Wodify.

This is the best website + CRM solution in the boutique/small gym world. It helps that the people who started this company are former gym owners who know exactly what we need (and also what we don't). I can't imagine having a better solution for funneling leads through the process to become members. In addition, the support team is incredibly fast and helpful when you need them.

Nothing, there's still plenty of features I need to learn how to use!

11 out of 10

The whole crm features and the customer support.

The app is not as good as the website. Its still good though.

Award winning customer service.Innovative company, always looking to give the gym owner an edge.Knows the business of fitness and understands the customer.

None at all. Wish I had thought of it and created it myself, lol.

I love the customer service. If I ever need anything they are quick to respond, and even volunteer to help me implement it when I can't figure something out.

Sometimes the mobile chat is a little lagged. Other than that, we love it.

Best customer service on the planet.

This product helps us grow and manage our boutique fitness business. They are GOOD at websites, marketing, communications, and lead management, so I don’t have to worry about that stuff!

No workout tracking, but sugarwod is working well for that!

The experience has been great.

Kilo has a fresh take on the game. They know that accountability and follow up ease new members into the door.

Nothing really to say here. I really look forward to more new ideas and features.

Excellent Kilo does exactly as it saying on the tin. It will help you and your business grow and save time

The ease of onboarding and support from the team. It works without me.

Nothing that dosn’t take a little bit of time to set up.