--- title: "iClassPro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of iClassPro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if iClassPro is a good fit for you!" source_url: "https://www.softwareadvice.com/gymnastics/iclasspro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Vacation & PTO Tracking Software](https://www.softwareadvice.com/hr/vacation-tracking-comparison/) / [iClassPro](https://www.softwareadvice.com/class-registration/iclasspro-profile/) / iClassPro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/class-registration/iclasspro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/class-registration/iclasspro-profile/alternatives/) # iClassPro User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 477 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 289 reviews (61%) - 4 stars: 151 reviews (32%) - 3 stars: 32 reviews (7%) - 2 stars: 3 reviews (1%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Iclasspro offers a good student and class management system providing end to end view for scheduling, communication and pricing. - At a time when so many companies are sending their customer service departments out of the country, iClassPro has kept theirs here, which has resulted in a wonderful support system for users who have questions and want to get an accurate answer, quickly, on the first call. - Now, 90% of registrations for classes, camps, privates, parties, and more are handled directly by families, saving us a tremendous amount of time. As you can see, I truly can't say enough about iClassPro. ### Most mentioned cons - The cost, did not have all the features that we needed for our company, scheduling classes took more time then other booking sites. - What I like least about iClassPro is that it lacks some important audit details, which can make tracking changes more difficult." - Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it ## iClassPro customer reviews Showing reviews 1-25 of 477 (page 1). ### Students, Classes, Coaches and Parents - Overall rating: 4/5 - Reviewer: Rajesh S. - Verified reviewer: Yes - Industry: Computer Games - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The tool serves the purpose for end to end student management and parents interaction. It has been our primary tool to run the business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Iclasspro offers a good student and class management system providing end to end view for scheduling, communication and pricing. #### Cons It’s not an easy tool to setup. And the first line of customer support comes across quite rigid apt stubborn. #### Reasons for switching to iClassPro It was adopted by our Corporate. Looks better for end to end management. --- ### iClassPro Delivers on EVERY Level! - Overall rating: 5/5 - Reviewer: Allison F. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with iClassPro has been absolutely amazing! As our gym continued to grow, iClassPro grew with us, making it incredibly easy to manage the increasing number of customers. The platform scaled effortlessly alongside our business, which made a huge difference operationally. I wouldn’t consider using any other software, and I consistently recommend iClassPro to others because it truly delivers on every level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I truly can't say enough great things about iClassPro! From the moment we started using it, the experience has been nothing short of exceptional. The platform is incredibly user-friendly, making navigation and daily tasks seamless. The onboarding training was thorough and very beneficial, leaving us feeling confident and fully equipped to move forward independently with the software. One of the standout features is how iClassPro continually updates to help save time in the office. The ability to create automated workflows using Auto Pilot for billing, anniversaries, waitlists, and more is an absolute game changer! Their support resources are top-notch. Between the interactive demos, training videos, webinars, and their amazing (and very patient!) support team, you’re never left in the dark. They make sure you not only understand the software but also feel supported as they add and improve new features to the platform. The flat-rate pricing is another huge plus. It allows you to retain past families and students for future marketing effort. This especially helpful when launching new programs or events. Finally, let’s talk about the app and customer portal. These have revolutionized our registration process! Now, 90% of registrations for classes, camps, privates, parties, and more are handled directly by families, saving us a tremendous amount of time. As you can see, I truly can't say enough about iClassPro. It’s a powerful, intuitive tool that continues to evolve and will support your success every step of the way. #### Cons I was extremely pleased with the software. I have no complaints or cons. If anything, I know I didn't use it to its fullest. I would recommend gym owners to designate time each month to the software to get the most out of it. #### Reasons for choosing iClassPro I liked how iClassPro was set up. The ease of navigating through it. I also liked it was a flat rate. That made it is to budget for. I didn't like Jack Rabbit at all. --- ### Outstanding product and customer care - Overall rating: 5/5 - Reviewer: Sue J. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent on every level. From ease of use, customizing for my business and overall customer support - never met a problem that they couldn't resolve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and attention to customer needs. IClass offers creative solutions to customizing the use for my business's unique needs. #### Cons Difficult to say, probably look forward to more options for parties. I would like to see options for overlapping events and participant RSVP. --- ### The Best All-in-One Solution for Our Cheer Gym! - Overall rating: 5/5 - Reviewer: Kelsey M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used iClassPro for over 5 years and it just keeps getting better. They truly listen to their customers and work to enhance the program to meet our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iClassPro has been a game-changer for our gym! The value for our money is unbeatable as it gives us everything we need to run efficiently in one software platform. Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly. Class and student management are top-tier, making it easy to track attendance, skills, and progress. Plus, the staff portal keep our coaches organized and on schedule. It’s the best investment we’ve made for our business! #### Cons The Autopilot automations have saved me so much time. I’m hoping to see even more automations added in the future and look forward to the continued growth of this feature. #### Reasons for switching to iClassPro Jackrabbit had an outdated user interface and it felt nearly impossible to track transactions for my families. My first demo at iClassPro was exactly what I was looking for - a modern look and feel, a portal and app for my families, and a way to track attendance and skills progression for my coaches. --- ### We love Iclass! - Overall rating: 5/5 - Reviewer: Tiffany R. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! As I said, Customer service is top notch. The support site is great, and iclass is always adding features ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer Service is amazing, and the features are always increasing. I love that we can chat, and email! I love the search feature, and the new audit log on the families. #### Cons I cant print a calendar :) Some of the reports are hard to set, to get consistent information. I also would love to set hours for staff that doesnt tie to a class. #### Reasons for choosing iClassPro The unlimited families capacity. I didnt want to have to remove families. --- ### Disappointed the past few years after being a customer of 10 years - Overall rating: 2/5 - Reviewer: Amanda W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was great in the the beginning when we started using iClass 10 years ago, but the customer service has not been the same with response to issues over the past few years. The responses are now delayed for over a week now, and the replies given are often not helpful. Also, there seems to be more constant issues with the program being down. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The the emails sent to parents through iClass can be seen as read or unread. #### Cons Too may new programs that gyms don't necessarily want/need and not making current programs work better (like still not being able to add a student to multiple waitlist at one time.) #### Reasons for choosing iClassPro Previous ownership chose iClass. Current ownership did not. #### Vendor response Hi Amanda, Thank you for being a loyal iClassPro customer for the past 10 years — we truly value your long-standing partnership and are sorry to hear that your recent experiences haven’t met your expectations. We’d love the opportunity to connect directly with you. Please do not hesitate to reach out. Thank you for your feedback — it’s what helps us grow and better serve our community. The iClassPro Team Replied April 2025 --- ### iClassPro Delivers Again–Thoughtful Updates and Stress-Free Website Build - Overall rating: 5/5 - Reviewer: Koko H. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. iClassPro has continued to elevate their product with improved features direct from their client's feedback. We have recently added the website and had a wonderful and stress free experience building it with their developers who gave us several different options and talked us through each and every detail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great client management software, quick customer support, constantly listening to their clients to add new and improved features #### Cons Emails sent with graphics sometimes go to spam, wish there were better capabilities to craft creative emails within the program. Also wish we could use makeup tokens across different programs like camp and not just classes. #### Reasons for choosing iClassPro Easier userface and aesthetic. Customer support. --- ### Long time user - Overall rating: 4/5 - Reviewer: Morgan P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is very easy to use, and the customer service is informative and very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to set up classes and provide information to my clients. #### Cons I was a little upset when they started to charge for the use of appointments. #### Reasons for choosing iClassPro This was a newer system but does not offer as many benefits. The final draw was that it does not have a good make up system for the client. #### Reasons for switching to iClassPro This software was much easier for the staff and clients to use. --- ### New User Review - Overall rating: 5/5 - Reviewer: Joslyn S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a new user, I have enjoyed the integration and change over, as it has simplified my job. I also love the app options for mobile devices to make tracking attendance easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how all of the features are really straight forward and user friendly. It has simplified our registration process and has made class sign ups a breeze for our customers. I additionally love the attendance tracker and profile picture feature. #### Cons Creating pricing schedules for camps and clinics can be challenging. The email blast options could use some work. As emails are commonly used, that feature could use its own tab or section on the staff portal. --- ### VP of Admin - Overall rating: 5/5 - Reviewer: Elizabeth R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! We’ve used it for years across multiple programs, and it is truly simplified our daily operations. From enrollment and billing to communication and attendance tracking, it keeps everything organized and efficient. The platform continues to improve, and their support team has always been responsive and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about IClass Pro is how streamlined and reliable the system is. It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier. It is user friendly for both staff and parents, and the customer support has always been responsive and helpful #### Cons Some of the setup and customization features can feel a little overwhelming at first. Once everything is configured, it runs smoothly, but it does take some time to fully understand all the capabilities and reports. --- ### Great Features, Great Program - Overall rating: 5/5 - Reviewer: Cheryl M. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been great. iCP has worked out well for our business and the customer service team helps us when we need help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Excellent customer service (phone, email, chat). - Activities that come multiple days/times each week have the ability to have correct times. - The portal can be branded in detail at no additional cost. Mobile app has no additional cost. - Autopilot feature to automate workflows/manual tasks we were already doing (or possibly weren't because we didn't have time) - Option to do enrollment REQUESTS or AUTO-APPROVE online - Online activity hub so you get notifications in one spot whenever someone does something through the portal. - Verified for proper functioning on mac, windows, etc. - Use of email variables for auto-generated names, balances, gym info, class info, etc. when sending mass emails (which can also be scheduled to be sent later). - No limit to the amount of accounts in the system --- it will be the same price. - Background task frame to view sent emails/reports/tasks you've done and status updates on who has opened/clicked/not opened/etc. emails. - Audit Logs to see history of emails sent on specific accounts and customer/staff history. - Group enroll/transfer feature. - Ability to limit online enrollment not just on age/gender but also on prerequisites. - Search feature on the ledger. - Attendance area tracks the percentage they have attended/missed along with the actual days. - Internal messaging system to message specific staff members the next time they log in so you don't have to bother them at home. - Ability to post mass credits. - Has normal make-up feature but also an additional optional make-up token feature that the business can use how they see fit (we sometimes use it for when we want to credit a class within a timeframe/program as a courtesy/above our normal policy). - Timeclock is easy to use. #### Cons (These are features that would be helpful if they were added, but it doesn't really affect how much I like it at this point. Everything it currently can do is done well). - No staff certification area to upload certifications/track onboarding (unless you use custom fields w/o uploading images) - Multiple policy capability to add certain policies to certain programs (ex: teams have more forms to fill out but the general class student does not need to complete this) - More customization for online account registration so that you can mark more fields that are required, change wording, etc. - No spot TV integration or their own camera system (any longer) - Announcements area for staff - Task area for staff so directors can add things to complete - Show a drop list option for each class in date order always on the class page so that you don't have to go to the individual date to see if someone dropped recently (or run a report) - Cannot schedule future epayments - No lesson plan area #### Reasons for choosing iClassPro It is funny this survey came out now because a couple weeks ago we did a huge review of iCP and an alternate product to see what the differences were. We are finally getting an online merchant service account and just wanted to make sure we wouldn't be better off with the alternate product. When we initially chose iCP years ago, a large part of it was iCP felt more user-friendly. It also looked more appealing to us as staff and we felt it would to our customers also. iCP felt like a modern program while the other felt like a spreadsheet on steroids in all aspects. Reviewing the other program again recently, I still had the same thoughts. I mentioned above most of the reasons why we kept iCP over this other leading program. All of the positives are where I feel iCP has the "leg up". But I wanted to add reasons why we did not choose the alternate product. Some of these are my opinion, and my apologies if I missed something during my review of this other program that I am unclear on: Again, this is the ALTERNATE PRODUCT (iCP excelled in these areas) - In my research I found reviews (and experienced myself) many "bugs" with the other program with no fixes planned. - Inputting classes in the system was way behind how iCP does it. You are not able to input correctly an activity that comes at multiple different times throughout the week, like a team, if they come at different times depending on the day. - There are less design elements, which I think is important to staff and customers. There's less you can add to brand the portal also, just a small logo basically. - The mobile app costs additional money. - You are not able to have online class requests, only auto-approve or disable the feature. - You have to monitor how many accounts you have and take time to archive accounts that have not been here in X days so you don't have to pay more money per month. - Attendance is hard to read/get to and you have to create reports to see anything. - No internal messaging system. - No ability to limit class enrollment based on prerequisites. - Cannot schedule future absences through the portal. - Creating staff/staff accounts was difficult and I never got comfortable with the process. - Time clock couldn't show what I needed it to. We also factored out the merchant services account + additional costs like the program itself per month. It was less than a $100 difference (which doesn't include if the price of the alternate program increased due to an increase in students and if there would be a lot of cards that needed updated, which costs extra in the other program). iCP costs less per month for the software. Their merchant services may LOOK upfront like it costs more than another program's. But when doing the math, it's about the same. This other program does a lot of the same things as iCP and does have some features that iCP does not. I am sure it is wonderful for many businesses. But for me, the features that iCP can do better, plus the additional features that were absent in the other program, and the monthly cost differences being minimal, are big reasons why we stuck with iCP. #### Reasons for switching to iClassPro ZipGym(NOT ZipBooks but there was no ZipGym option to select) was a software program we had to purchase and download. There were no updates for it, you couldn't email anyone (though you could keep email addresses on file), only hard copy invoicing, hardly any reports, nothing even came close to the technology we have in modern times though it was probably revolutionary to us at the time because before that we worked out of handwritten books lol --- It really was only one step up from a spreadsheet though... --- ### There is more than one option out there - Overall rating: 4/5 - Reviewer: Shelley C. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Better in some way than what we were using before. We've gotten so big that we really had to have software geared more specifically to gymnastics, otherwise we would've stayed with what we had. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Better than what we were using before and when I looked into Jack Rabbit, I was even less impressed. #### Cons Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it #### Reasons for switching to iClassPro Because we were trying to make it easier to merge with another gym --- ### Couldn't run my program without it - Overall rating: 5/5 - Reviewer: Susan S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I can't imagine trying to do all of the things ICP does without a system like this in place. It keeps everything I need together. It does have a few issues every once in a while, but customer service is very responsive. #### Cons I often send group communications and see many people don't get them even though they are signed up to receive my emails. Same issue with group billing. Several cards just won't run when I do batch billing. #### Reasons for switching to iClassPro you had a salesman at a conference and your introductory rate was really good --- ### If your process fits its great - otherwise beware! - Overall rating: 4/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Love / Hate Relationship #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to learn and use for our front desk staff. It has some useful reporting Billing is configurable but has its limitations Accepting credit card payments in an authorized / automated way is helpful The shining star is the support staff - they are very friendly, helpful, knowledgable and usually very quick to get back to us and help solve issues. Recently they have had their wings cut since they are no longer able to mass edit things for us - they now want to charge us $125/hr for "custom development". We don't have a lot of these type of requests (2-3 per year) but when they arise they are usually at the busiest times (billing & creating new schedules). So we are put in a tough spot and usually nots not worth paying hundreds to fix the issue, rather do it by hand but its a pain! #### Cons It can be very manual to set up or change your class schedule, your billing schedule. There is no integration so outside of your very initial setup - be ready to entry a lot of information by hand. They used to offer simple database help for free - like we collected a list of 60 leads email & phone numbers that we wanted to upload - they told us that would cost an additional $250 for "custom development". -BEWARE! Also they will try to lock you into using them a credit card processing provider at fees that are not so competitive. Shop around! #### Reasons for choosing iClassPro It seemed easier for our front desk staff to learn - but that was then, do shop around and get a feel for yourself. --- ### Iclass easy use - Overall rating: 4/5 - Reviewer: Belinda B. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy the challenges I have with using your system each day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support and most oof the time easy use of features. #### Cons Not being able to access easy use of features #### Reasons for switching to iClassPro Was out of date and iclass offered more user friendly options --- ### Would sign up again and again - Overall rating: 5/5 - Reviewer: Summer T. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that they do webinars when they release new features to show clients how to use them. I like that they have an easily accessible support team via online chat, email or phone. I like that they have a way to request features to add. #### Cons I don't like that the chat is sometimes offline during business hours. I also don't like that it sometimes takes years to implement a new feature request. #### Reasons for choosing iClassPro iClassPro had more features that we could use. --- ### Simplifies Everything - Overall rating: 5/5 - Reviewer: Myles K. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iClass combines so many features for such a great value. We use it everyday and it has made admin & management of all our classes so much easier. #### Cons Some menus can be a bit hard to find - with some aspects of customisation of the parent portal best done by a developer - but for most this isn’t an essential issue. #### Reasons for choosing iClassPro Jackrabbit had a plethora of features - however it’s admin interface at the time was incredibly cumbersome to use and outdated. #### Reasons for switching to iClassPro GymBiz served us well at the start - but it’s software-only nature started to become slow and clunky for our fast-paced growth. When we tried reaching for more advanced features - they either weren’t there or cost a lot of money. --- ### Excellent class management system - Overall rating: 5/5 - Reviewer: Jen O. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience with I-class is a positive one. The set up process was easy and the software is easy to use and is an excellent class management system. A+ customer service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer service is always friendly and helpful. The registration and management of classes is easy as is the billing processes, and booking of parties. I also like that they are always looking at ways to improve and adding in new features to enhance the program. #### Cons Some of the reports don't give what we are looking for sometimes, and would love to see a feature for when someone is out for an Injury. #### Reasons for choosing iClassPro Liked the interface better, and it seemed more user friendly. --- ### What you look forward to in business ! - Overall rating: 5/5 - Reviewer: Mitchel S. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing! [sensitive content hidden] was super helpful and caring! She reviewed all my questions and answered emails very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convent and great customer support. Anything I had a question with was answered. The programs are also amazing. #### Cons Can’t find anything this very second that only least favorite. Maybe wishing people could have multiple iclasspro accounts all linked to one? --- ### Suits gymnastics well - Overall rating: 4/5 - Reviewer: Joy W. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good most things work well - issues are dealt with easily #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Everything is in one spot. Most reports are already set up for you #### Cons Having to go out of screens to find out information and then go back in instead of being able to click within the screen you are in. E.g. In a student's file and parent's ask a question about another class and you have to leave what you are doing with them to find the information and then come back in - so time consuming --- ### Office Administrator - Overall rating: 4/5 - Reviewer: Sabra N. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. time when away from the computer that there is a feature that allows it to run automatically. - Wish you had the option to blind copy on emails. -wish the most outstanding charge that hasn't been paid to be first on the full ledger rather than way deep like it shows on the payment screen. -Want there to be a colored payment alert to show on the full ledger screen if there are notes created about the account. So that we don't have to click back and forth to check if there are notes or payment arrangements made. We often miss those because they are not accessable to the ledger page. I'm sure there are many more features that could be tweaked but this is what I have right off the top of my head. Please contact me for more or details if you would like. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is easy to use for the most part. It is easy to keep track of payments, delete, add charges, pull reports. I like that the system is quick and runs with few problems (as a rule) I like the new Trial and Wait list feature as well. #### Cons - I do not like that you have to change the setting to see all charges when you get to the full ledger page. Wish it would automatically show all no just 20. -Wish there were alert boxes at the middle top of the full ledger screen to access notes or alerts. -Wish you could access the family icon from the classes page where it shows the students enrolled in the class. -The mouse left click will not give you the paste option when copying and pasting from other places to iclass. You have to use control V. -When you have a child enrolled in two different programs-- for example After school care and Gymnastics. There is no way to pull a report that shows where the money for each and every payment is applied to differentiate payments applied to after school care vs gymnastics for fsa reports to parents for tax purposes. At this time if we have dual enrollments we have to call you and ask for a report to be sent over to us. not - We really need the option to have more than one credit card on file as an option. We have many families that are in a divorce / multi family situation that need more than one credit card payment o - Wish that there was a search box for key words for past emails sent -Wish that there was a search box on the full ledger page for key words to look up a charge made many many months ago instead of scrolling all the way through scanning trying to find a certain charge. - Wish that I had the option to set a date for all cards on file to run at the same --- ### Fantastic class management software - Overall rating: 5/5 - Reviewer: Caleb T. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, using iClassPro has been a great benefit for us. Customers can clearly see which classes their children are enrolled in, add medical information, and request make-up classes. The Parent Portal and associated app make it easy for them to access too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iClassPro helps you organise your classes and organise your students in those classes! In addition, there are many other features to help run a business smoothly like billing customers, and distributing newsletters. #### Cons Some features are very useful but could be better. The skill tracking for example, is a great addition as it helps track athletes on their journey. But the skill tree can grow very quickly. Billing can be a bit complex too, as there are a lot of different billing methods. --- ### Mostly Ups But Some Downs - Overall rating: 4/5 - Reviewer: Sarah K. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. iClass Pro has overall met our needs at the right price. We hope to see the ability to upload documents as well as digital punch cards for drop in functionality for our business. Marisol, the consultant that helped set up our program, was wonderful. I prefer to call with my questions vs search the database for answers and I can tell the customer service folks are not always interested in helping me. Just about a week ago I had to call with questions about our anniversary fee and got incorrect answers from a girl that did not seem to want to deal with me. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Relatively easy to use and I see updates that are useful. #### Cons Not able to sort as I need in every aspect or contact people in every way in every aspect. The reporting part can be a challenge. ALSO - creating an account is not very easy and we often have folks walk in and create accounts on the spot and it requires an email with a code and they do not always have their phones or access to their email accounts at that moment and it holds up the process. Also, we had trouble with the app on our ipads and it would freeze at final step and they had to start over on a laptop. It would be wonderful to have an easy way to charge clients (with a card swipe device attached to ipad) and have them create accounts quickly. I asked about the kiosk and point of sale but customer service didn't have too much info and said it would not apply to what we need, basically. I'm not sure but don't enjoy calling them. Not being able to have families upload their forms directly in their accounts is also a problem. We need medical records for children to attend our camp and it could be more streamlined with an uploading aspect. I have suggested it to customer service in the past as my boss was considering having us leave iClass because of this. #### Reasons for choosing iClassPro Very similar but went with iClass - not sure why it was the choice. #### Reasons for switching to iClassPro Price --- ### Review you requested - Overall rating: 4/5 - Reviewer: Dana M. - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the beginning rough but each day it is getting better as mentioned just wish there were more black and white set up procedures and more suitable for multiple locations that have 1 account and should have the ability to set up as such #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros the price, the bank and program report sales tax #### Cons That the set up is so loose that when I started, which I am sure has changed now there wasn't any explanation on the proper set up and there should be black and white set up procedure. I also hate that it doesn't account for businesses with multiple locations, meaning if a business, such as mine, sets up their business to account for one bank account and set up as such the money made at one location isn't easily posted to account holders bottom line as it should regardless of the location. Its like they set it up as a franchise vs a entire business and we have families who attend one location for tumbling but may cheer at another and lets say pays at one location for both billed locations enrollment and isn't applied automatically when processed I have to manually apply. This used to not be this way, they had the set up originally correct but decided to change it because of requests and this should be an option for business owners as every business is ran diff and should be easily set up how we want. The audit log needs major vamping and should be a lot more specific to help aid management in understanding what certain staff did in iclass on certain accounts and I even have strict staff settings not like many. I could go on an on about the set up but iclass is improving daily., --- ### Happy Customers - Overall rating: 4/5 - Reviewer: Kaleigh D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are very pleased with iclass! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the many options available to us and our customers. We love the branding, the easy of use, and the customer service is top notch! #### Cons We wish there was more freedom within the functions when it comes to settings and setting up classes/camps/charging cards. We also wish the CC processing fees weren't so high. ## More reviews [Next reviews](https://www.softwareadvice.com/class-registration/iclasspro-profile/reviews/?page=2) --- iClassPro Reviews, Pros and Cons - 2026 Software Advice