All BidClips Reviews
1-22 of 22 Reviews
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Michelle
Glass, Ceramics & Concrete, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best update to the glass quoting industry in 30 years
It is the best update to quoting glass in my 30 years in the business.
PROSI love the automated follow-up feature. The follow-ups are prescheduled. Your customer is receiving a follow-up on a previously bid job while you are working on new bids.
CONSThe update is not as user-friendly as the previous version. I think there are lots of unnecessary clicks that have to happen to get the same result as before.
Vendor Response
Thank you for your review of BidClips!
Replied February 2022
Caitlin
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
BidClips for Sales & Quick, Efficient Customer Communication
BidClips software is extremely easy to learn and use. Once you get started using it the process is very self explanatory. The ability to create a service request for a customer, have all of their information in once place where you can easily gather information and details from them, communicate in real time with them via chat and sell the job is great. Not only that but communicating internally with colleagues within the same request is a great feature to keep all of this customers information and info pertaining to the job in one "ticket" helps with communication and organization so nothing is overlooked or missed.
CONSThere isn't anything I can really note that I dislike or find as a con, other than the new contact feature not defaulting to the customers previous service address when you select their contact to build a new service request. It would be nice if it defaulted to the last service address used, then if needed allows you to change or modify the service address while building the new request.
Vendor Response
Thank you for your review of BidClips!
Replied February 2022
Danielle
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2022
User
Getting preliminary customer info about what work needs to be preformed
CONSFinal Payments not getting entered into our POS without error
Vendor Response
Thank you for your review of BidClips. We're sorry some of your payments are not syncing properly. We'd love to help you fix this issue, please contact support@bidclips.com for further assistance.
Replied February 2022
Rhonda
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Wonderful tool that adds depth to the customer experience
Better understanding of specifics for proposing work
PROSThe ability to communicate and share images with the layers of information is unmatched. The canned messages and structure and great for managing the flow of information and allows us to easily reach out to the customer on a number of platforms. Additionally, the ability to have a customer make payments while we are closed has proven to be so helpful!
CONSThere have been a great deal of changes since we first signed on with Bidclips and I would be more comfortable if there were less changes. There seems to always be something new and I don't ever feel 100% up to speed with updates.
Vendor Response
Thank you for your review of BidClips!
Replied February 2022
Philip
Glass, Ceramics & Concrete, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great experience all-around
From the product to the support, I don't have a better experience with any vendor. The team is fast to answer questions and provide support/training...as well as the customers love the product and experience they get by using it. We save so much time and expense by working with our customers through BidClips and each of our team members enjoys the work flow from the user experience.
PROSThe templates and ability to see all communication in one place is so helpful.
CONSDoesn't integrate with our operations software currently.
Vendor Response
Thank you for your review of BidClips!
Replied February 2022
Steven
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Quick and Fast
Solved my problem with wasted time and energy driving around to customers who are really not very serious.
PROSGave me the ability to communicate with customer in a much quicker format than just email.
CONSI do not have any problems with the application currently.
Stephanie
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Business Must Have
The convenience this software offers to our customers is unbeatable. Customers can send us all of their information, needs, and even upload photos! It even offers a messaging system so that we can communicate directly with the customer. It also gives the customers the option for online payments!
CONSI have had no issues with this service thus far!
Michelle
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2022
BidClips
We started using BidClips about a year ago only utiilizing it for minimal flat glass. We recently implemented auto glass and now more than ever we are excited that this transition has been pretty seamless. The office dynamic has changed, attitudes are better due to the fact that there is less stress and incoming calls. We are able to handle our walk in customers better and efficiently
PROSThe photos provided for flat glass. Integration went very smoothly with our company
CONSAt this point we don't see anything that we would not use. We are still getting familiar with the program and process
siobhon
Glass, Ceramics & Concrete, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2022
Wonderful
all over a wonderful and huge help to the business
PROSEasy to use, easy entry of work orders, and like how the teams communicate with the customers
CONSThe constant changes of layout, categories being moved etc
michell
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Bidclips is a great addition to our auto quoting.
Has helped our auto dept. a lot with quoting.
PROSEasy to communicate with customers. Helps with talking to people that may not like or want to talk on the phone.
CONSget a lot of in complete ones, not sure if it's too difficult for the customer to fill out on their end.
Aaron
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Easy and efficient quoting and customer relations
Very easy to work with the software and management/company are great. Very easy to do business with!
PROSI like being able to keep all customer correspondence and pictures in one platform
CONSReading messages or looking through older bids....once you read and go back to look at more it starts at the beginning
Vendor Response
Thank you for your review of BidClips!
Replied February 2022
Jared
Automotive, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
BidClips for the win
The whole experience with BidClips, from their product to their customer service, has been phenomenal!
PROSThe customers are able to enter all the information I need to provide an accurate quote!
CONSI haven’t found anything to not like about BidClips!
Hollie
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
BidClips - WIN WIN for MoJo!
Gabe was great providing an overall picture of the system, how it will positively impact our business specifically.[sensitive content hidden] was great with the build out and fully understanding our branch utilization. He has been a tremendous resource to our CSR, [sensitive content hidden] who is managing the system for us.
PROSI love the professional platform and representation to our potential customers ; very user friendly and love the follow up process as it is improving our close rate.
CONSWould love to be able to connect into current contact management platform for payments and scheduling
denise
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Bid Clips great selling tool
great company
PROSit is very easy to use and helps us keep track of those crucial retail sales
CONSsometimes it runs a little slow and the new updates keep freezing my computer
Vendor Response
Thank you for your review of BidClips!
Replied February 2022
Jessica
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
BidClips review
Easy for employees and customers alike to use.
PROSIt's easy to use! Great follow up from the BidClips teams as well.
CONSThere isn't anything that I disliked about using it.
Vendor Response
Thank you for your review of BidClips
Replied February 2022
Paula
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Accounts with Bidclips
We love this portal and the ease it brings to our customers.
PROSBeing able to communicate with potential new net 30 accounts
CONSI feel like this system fits us very well and I don't have any complaints.
Nick
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Bidclips Made Capturing Leads Easier
How easy it is for clients to send us images, questions and information about their potential project. The messaging feature enables clients to be more responsive too.
CONSI get a lot of notification when someone uploads multiple points of information separately, like uploading multiple pictures
Vendor Response
Hi Nick, Thank you for your review of BidClips! We are happy to hear BidClips has made capturing leads easier.
Replied August 2022
Travis
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2022
Review
okay.
PROSits on the website. it is an option that users have.
CONSnot sure how effective it is. don't know if people use it as often as we would like.
Vendor Response
Thank you for your review of BidClips. If there is anything our team can improve we'd love to hear your suggestions.
Replied February 2022
Chris
Glass, Ceramics & Concrete, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
A great tool for exchanging information with potential clients
This is another great tool that fills in where other processes might not work as well. I have closed a few deals using BidClips so far.
PROSBidClips allows us to provide a form where customers can request a quote any time of day and on any day of the week. The templates make it fast and simple to provide them with accurate information and even allows them to make payments right from the application.
CONSIt doesn't work very well from my iPhone, so I really need to get to my PC (or at least my iPad) to use it effectively.
Vendor Response
Thank you for your review of BidClips!
Replied February 2022
Ryan
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Bid Clips Review
It works well to help sell bids and keeps everything organized.
CONSIt has a learning curve and could take a minute to learn.
Daniel
Automotive, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Satisfied customer
Absolutely amazing
PROSThe ease of use and customer interaction.
CONSI haven't really found anything I don't like about Bidclips
Reasons for switching to BidClips
We switched because it made customer interaction at more personal and in depth.
Sherlynn
Construction, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
They make it easy!
Great business, great product, awesome people and company to work with.
PROSGreat training offered instead of leaving us on our own to figure it out.
CONSIt doesn't bring me coffee if we had that it would be perfect.