About The Service Program

The Service Program is a handyman solution designed to help businesses in the lawn care, HVAC, plumbing, construction, pest control, and other sectors streamline processes related to route management, equipment tracking, employee communication and more. Customers can use the online portal to request services, make payments and view prices, improving overall satisfaction and retention rates.

The Service Program allows managers to monitor equipment's repair history by creating custom lists and set up recurring tasks according to organizational requirements. Supervisors can schedule work orders, track inventory and generate quotes or invoices with brand logo. Additionally, technicians can scan QR codes to access customer information, attach images...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

44 Reviews of The Service Program

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(11)

11

3 stars

(1)

1

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

September 2019

Cherylyn from NW Lawn & Pool Maintenance

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Time Saving Software

Time, scheduling, employee time, sub contractor job entry just to name a few

Pros

It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..

Cons

Initial cost. But, I did appreciate the terms worked out and well worth the money!

Reasons for Switching to The Service Program

Our company used Qxpress for over 6 years and then they were taken over by another company. After, giving it a good try for over a year. It just wasn't working. First, You can't have 2 bosses when you are using a very specific financial software system. This was a problem. It also seemed as soon as one glitch was fixed another appeared. It just became to time consuming for us.

Response from Westrom Software

Replied September 2019

Thank you for taking the time to review The Service Program. As you mentioned, The Service Program was meticulously developed so that it works seamlessly with QuickBooks rather than conflicting with it. We truly appreciate you sharing the many software features that are benefiting your business. Your feedback is vital to our growth, thanks again for sharing!

April 2020

Kelley from Borden Pools, Inc.

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Best routing program out there

We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry.

Pros

Taking our paper door tags digital has been amazing. The training and customer support has made learning how to use and operate this program a breeze. I couldn't be happier about the change.

Cons

There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen.

Reasons for Choosing The Service Program

I was impressed with the demonstration videos and the salesman who eventually sold me on the product. He took the time to tell and show me what the program could do and how it could serve my needs. Having a salesman that is familiar with and confident in the product he sells is key to any sale.

Reasons for Switching to The Service Program

The company was doing away with the original software we started with. Their new version had too many missing components that we needed, so we sought out alternative options.

Response from Westrom Software

Replied April 2020

Thank you for taking the time to review The Service Program. We are happy to hear of your positive experience with our company as a whole, as we are committed to providing exemplary customer service. Providing our customers with features in which they can easily communicate with their customers is essential and knowing you are utilizing the digital door tags lets us know we are on track. Thanks again for your feedback. -The Westrom Software Team

February 2016

Leonard from Len's Lawns

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

2.0

Customer support

3.0

February 2016

A spread sheet manipulator that is not flexible & will work if you conform to their way of operation

This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

Response from Westrom Software

Replied July 2016

Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well.

March 2021

Penny from Barefoot Septic Systems Inc

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Service Program Review

We are very satisfied with The Service Program and would recommend it.

Pros

The Service Program is very user friendly. We have had no issues with the interaction between The Service Program and Quickbooks. The transfer from our very old ancient data base went surprisingly easy. Tech support for the most part has been very prompt and accurate anytime we have had an issue. Any issues we have had have been very few and far in between and easily fixable.

Cons

Internet based program. Our internet here is awful. We get bounced out of the Service Program when our internet goes down.

Reasons for Choosing The Service Program

The ease of implementing The Service Program with Quickbooks

Response from Westrom Software

Replied March 2021

Penny, your review of The Service Program is greatly appreciated. We're happy to hear your data conversion went smoothly which is what we strive for. It's always nice to hear of the reliability of our Customer Support team as well. Thank you for your feedback!

November 2020

jeff from Falling Waters Custom Waterscapes

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Outstanding Product

For the past 12 years I have used this software, I have been more than satisfied with not only the Service Program but the customer service/tech support as well. The only very minor problems I have had with the program was due to my lack of not performing the updates. When notifying tech support through the software they would respond within minutes and conduct the updates for me immediately. This is an outstanding product and a first class tech company!

Pros

I run a small pond/lake management business. Twelve years ago I wanted to expand my customer base but did not want to hire an office person or bookkeeper to process the additional invoicing or paper work. I needed a software program that had these features: 1. On a mobile device for use in the field. 2. Customizable. 3. Capable of recording data and creating a sales ticket. 4. Had to interface with QuickBooks for month-end invoicing, eliminating all double entry into an accounting program. 5. Reliable and easy to use. 6. Affordable Not only did the Service Program meet all of my criteria but has exceeded my expectations.

Cons

The Service Program does allow some legacy data retrieval on a mobile device but it is a bit cumbersome to access. This is not the case on the desktop.

Reasons for Choosing The Service Program

At the time there were no alternatives available. All the other products were more like a traditional database, were not customizable, and did not interface with Quickbooks.

Response from Westrom Software

Replied December 2020

We appreciate you taking the time to provide such a detailed review. We're so pleased to hear of your success with The Service Program! Your insight helps to ensure we are not only providing software built to industry standards but quality customer service as well. Thanks again for your feedback!