All TourSolver Reviews
1-25 of 26 Reviews
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Kostia
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Ideal for small businesses
Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the last thing I wanted was to get a system that would add more work! But that wasn't the case at all, their team was there, and the thing works; we use it daily and save tons of time.
PROSI operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is: - Drag&drop service jobs from Xls - One-click optimization - Full map view with all routes (to display during morning briefing time) - Modify job schedule based on the team's feedback - Share with the mobile phone in one-click -> we worked with [SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.
CONSDaunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.
Reason for choosing TourSolver
Pricing / Support / User Interface
Vendor Response
Hi Kostia, thank you so much for the review! Indeed, the UI is very rich and will look complex at first. This is one of the downsides of having a lot of customization and features. I have provided your feedback to the product team to continue to focus on UX as much as possible.
Replied April 2022
Daniel
Information Technology and Services, 11-50 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Route planning & optimization
I can tell that Opti-time’s team is very experienced and is very passionate about their products. We really feel part of the product team as they listen to features requests and implement fast!
PROSThe software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.
CONSThere is not much I dislike about the software.
Reason for choosing TourSolver
Territory creation Responsive support pre and post sales
Vendor Response
Thank you for taking the time. We are working hard on our features and fast implementation!
Replied March 2021
Paul
Government Administration, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2022
Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
PROSLets customers know of ETA's via text and email once a route has been planned.
CONSToursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Reasons for switching to TourSolver
Needed ETA notifications sent to customers
Vendor Response
Hello Paul, thank you for taking the time to post a review! The navigation aspect is managed through Google Maps / Waze or any third-party application you would launch from the TourSolver App on your phone. Hence, turn-by-turn navigation is not handled by our software directly. I have instructed our team to get in touch with you to go over this and ensure that you are fully satisfied. Alex will be in touch with you very soon!
Replied April 2022
Alfredo
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2020
ITSmarts Comments
Experience have been very good this sales and support
PROSAbout Toursolver Cloud is a solutions very easy to use to implement with final users
CONSwould be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it. Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon. Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction
Reason for choosing TourSolver
Because those are in new model base on Cloud Service that is the new generations software Thanks to be interesting to ear us.
Vendor Response
Thank you for taking the time to give us your feedback. We are improving the onboarding of our software to make sure that all our customers can quickly deploy.
Replied March 2021
Troy
Construction, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2022
Toursolver - Electrical inspection
Inspections are clearly identified and can be easily managed.
PROSSoftware is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.
CONSNot easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.
Reasons for switching to TourSolver
No longer supported
Vendor Response
Hello Troy, thank you for taking the time to post the review. I have asked the team to get in touch with you and understand what the problem might be regarding the address locator & route optimization. We want to make sure the software helps you as much as possible.
Replied May 2022
Luc
Verified reviewer
Logistics and Supply Chain, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
An easy way to save time and money...
Easy of use (for final user), integration possibilities, strentghness
CONSImplementation requires a deep knowhow...
Reason for choosing TourSolver
Previous experience
Vendor Response
Hi Luc, thank you so much for posting a review here. Do not hesitate to reach out to our support team. We have a support service that will assist you through the implementation and any integration.
Replied March 2021
Venard
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2017
Expert user
This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.
CONSDue to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations
Vendor Response
I'm glad you appreciate the customization of the interface and integration. Please reach out to us if you have any questions.
Replied March 2021
Arturo
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2020
North Alpha fully recommends Opti-Time for Agenda and Route Optimization
Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks. Opti-Time helps on reducing costs and planning efforts. Opti-Time gives full operation visibility for managers and field executives. The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.
CONS- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.
Vendor Response
Hi there, thank you very much. If you still need help setting up the constraints according to your business needs, one of our experts will assist you.
Replied March 2021
Federico
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Easy to use and ROI guaranteed
It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians. The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.
CONSThere isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software
Vendor Response
Hi Federico, thank you so much for your feedback. We are glad you appreciate our APP TourSolver Mobile. The geocoding has been updated; let us know if you still have issues!
Replied March 2021
Tom
Facilities Services, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Good program for optimizing routes and communicating arrival time window with customers.
Toursolver Is a viable route optimization and site arrival time communication tool.
PROSRoute optimization, time of arrival communication, import data.
CONSIs a very detailed and customizable program and requires training and practice to use.
Vendor Response
Dear Tom, Thank you for your review. We are pleased to read TourSolver helps you improve your business. Feel free to contact our support team if you need any assitance on the ongoing practice of our solution.
Replied December 2023
Filippo
Logistics and Supply Chain, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Un'esperienza positiva
Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità di/scalabilità nell'implementazione delle funzioni
PROSInterfaccia utente, completezza dei vincoli gestiti e supporto utente ricevuto
CONSAlcune traduzioni in italiano un poco approssimative
Reason for choosing TourSolver
Qualità del piattaforma, completezza e supporto ricevuto in fase di selezione
Reasons for switching to TourSolver
Necessità di un tool dedicato con il crescere della complessità da gestire
Vendor Response
Grazie per la sua recensione, Filippo. Siamo lieti che sia soddisfatto della nostra soluzione.
Replied March 2024
MARIE
Farming, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2023
Pratique
Nous l'utilisons pour nos tournées camion, nous pouvons choisir ce que nous privilégions pour la tournée: les kilomètres, le nombre de clients... La relation avec notre logiciel de conduite est très importante, et la relation des deux nous permet d'avoir une approche complète de notre métier
CONSNous ne l'exploitons pas complétement. Une formation (gratuite!) serait intéressante.
Vendor Response
Bonjour Marie, Nous vous remercions d'avoir pris le temps de nous communiquer votre retour d'expérience et sommes ravis qu'il vous permette d'avoir une approche complète de votre métier.
Replied November 2023
Luis Manuel
Verified reviewer
Consumer Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Opti-Time Save money
El apoyo comercial y tecnico es muy importante para poder sacar el mayor provecho de las herramientas
PROSActualmente usamos el software para desarrollar soluciones de optimizacion de rutas, donde buscamos generar ahorros en todo lo que tiene que ver rutas y personal en campo
CONSDe todas las herramientas que hemos probado es la que mejor ROI nos ofrece en los proyectos que hemos desarrollado
Reason for choosing TourSolver
Por la cantidad de variables que podemos optimizar
Vendor Response
Hello! I am glad you enjoy using the software. Please reach out to us if you have any questions.
Replied March 2021
Paul
Electrical/Electronic Manufacturing, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2022
Toursolver
Dissapointed w toursolver so far
PROSIt is fairly quick to load info to get map
CONSSeveral items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.
Vendor Response
Hello Paul! Thank you so much for your review! Stops can be added and moved anytime from the map view or from the timeline view. You might not have the right to do so, I have asked the team to get in touch with you and your system administrator to ensure that this is no longer a frustration for you. For the street names, you have access to multiple map backgrounds, you should be able to enable Google Maps for example. we will be in touch soon to ensure that this works for you!
Replied April 2022
Paul
Construction, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
2
Reviewed April 2022
Not a great system
After lots of time with it it becomes easy to use
CONSAlways needs to be connected to the internet
Vendor Response
Hello Paul, thank you for taking the time to post a review! The mobile app has an offline mode that allows you to access your route plan and report even when out of network. It is not possible to connect to the desktop web portal if you do not have internet. Our team will reach out to you to gather your feedback and implement new features in our product roadmap. Stay tuned; Alex will reach out!
Replied April 2022
Anastasiia
Marketing and Advertising, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Happy to use it!
I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has been evolving over the last 10 years and is clearly above the pack.
PROSIn our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.
CONSI would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?
Vendor Response
Hello Anastasiia, thank you for your feedback! A customizable BI Dashboard is in the works and will be released soon! Stay Tuned!
Replied April 2022
Clovis
Consumer Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2023
utilisation tour solver
Tour solver nous facilite la vie sur la gestion des tournées, optimisation du temps et des chauffeurs. Nous avons un outil de suivi avec une collecte de données . Nous sommes des échanges que nous entretenons avec les commerciaux et formateurs qui répondent toujours.
PROSNous avons apprécié la facilité d'utilisation du smartphone et la planification.
CONSNous avons eu des difficultés sur la gestion de la base de données clients
Vendor Response
Merci pour votre retour d'expérience. Votre avis nous encourage à continuer à fournir un produit et un service de haute qualité. Si vous avez des besoins supplémentaires, n'hésitez pas à nous contacter.
Replied December 2023
andy
Construction, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2022
Toursolver
So far it has been fine. Still getting used to it
PROSI like the allows certain amounts of time for each job and plots on a gant chart
CONSA bit difficult to rearrange the calls in the order I would like
Reasons for switching to TourSolver
Management decision
Vendor Response
Hi Andy, thank you for your review! I have forwarded your remark to the team to see if we can help in making it simpler for you to rearrange service calls. Look out for an email from our team soon!
Replied April 2022
Andrii
Outsourcing/Offshoring, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
White Label Routing APIs
For our company, the most important was to be able to integrate a routing & planning optimization API within our platform, we benchmarked several solutions, and none got even in close in calculations speed and quality of results on a large amount of data.
PROSWhite label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.
CONSInitial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!
Vendor Response
Hi Andrii, thank you so much for posting a review; we are working hard to find the right balance between simple-to-use systems that offer our users flexibility. Many UX/UI improvements are on the roadmap this year.
Replied April 2022
Felipe
Telecommunications, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Perfect Tool for saving money
Easy of use and powerful tool. Customizable.
CONSDesired Features like templates based on different bussines
Vendor Response
Hello, thank you so much. We are introducing business templates with our next release; stay tuned!
Replied March 2021
Alice
Staffing and Recruiting, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Very valuable software
Very few routing & scheduling software offers real-time optimization, and only opti-time has an efficient one. Highly recommended for field service calls optimization.
PROSReal-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!
CONSThe set-up of the real-time optimization engine is challenging at first, but their support helped a lot.
Sébastien
Health, Wellness and Fitness, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2023
Solver - Optimisation de tournées
Optimisation des flux
PROSL'ergonomie, les cartographies, intégration des contraintes métiers
CONSOutils la visualisation d'un planning type, l'établissement selon les contraintes contractuels d'un tiers.
Reasons for switching to TourSolver
Période de test et de comparaison
Vendor Response
Bonjour Sébastien, Je vous remercie pour votre partage d'expérience au regard de l'utilisation de notre produit TourSolver. Nous sommes ravis qu'il réponde à vos besoin dans l'ensemble. Si toutefois vous avez besoin d'un accompagnement sur certains sujets, n'hésitez pas à contacter notre équipe support qui vous conseillera avec plaisir.
Replied October 2023
Miguel
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Big benefits and low investment
Route planning is very easy and does not require previous experience
CONSMore documentation and examples are required to load the information of the multiple optimization variables
Vendor Response
Hi Miguel, Thank you so much for the review, feel free to get in touch with our support team if you need more information on the optimization parameters. We are working hard on boosting our self-help documents so stay tuned!
Replied December 2021
Juliia
Outsourcing/Offshoring, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Gets the job done!
The company that develops this software has over 30-year experience in the field. This SaaS routing software is definitely in the top 3 worldwide.
PROSRobust algorithm and routing engine that places more visits than all software I tested in the past (while respecting our business constraints).
CONSIt could use a simplified business rules process, way too many options for me!
Stephane
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed December 2015
Great product and great team
We have tremendously increase our tech efficiency with OptiTime. We work very closely with OptiTime team and they are very reactive. OptiTime is part of our Service strategy.
Vendor Response
Thank you for your feedback; we are glad to hear that our solution increased your tech efficiency.
Replied March 2021