WorkWave Service

RATING:

3.1

(57)

About WorkWave Service

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more. WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders. The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route t...

WorkWave Service Pricing

Contact WorkWave for pricing information

Free trial: 

Available

Free version: 

Not Available

WorkWave Service dispatch board
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WorkWave Service Reviews

Overall Rating

3.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3

Value for money

2.5

Functionality

3

Most Helpful Reviews for WorkWave Service

1 - 5 of 57 Reviews

Christopher

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Powerful scheduling and invoicing software.

PROS

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

CONS

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Reasons for switching to WorkWave Service

The need to update our network was eliminated by the use of Workwave

Vendor Response

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Replied January 2020

Lisa

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2021

review of WorkWave

Keeps work orders from slipping through the cracks when you are so busy and not enough help.

PROS

I like that it keeps the technicians on task.

CONS

The program could be more user friendly to get it set up.

Reasons for switching to WorkWave Service

QXPRESS was being phased out and not being supported anymore.

Vendor Response

Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!

Replied October 2021

Debbie

Recreational Facilities and Services, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2023

Get it in writing Read All the papers

PROS

Liked the program for scheduling and changing of workers in the system

CONS

You can ADD user at Anytime - since they make more money they are happy to help add and charge more BUT when you want to downsize how many users it will cost you. I know I asked about this and was told we can change user amounts anytime. However was not told it will cost. I understand cancelling the contract needs notice but to change how many users can use can be done for a COST to lower BUT not to raise. Seems not fair to the customer Will be changing programs

Vendor Response

Hi Debbie - thank you for taking the time to share your experience with WorkWave. Customer feedback is our highest priority and your comments will help us continue to improve. Please call our service line at (800) 762-0301 to speak to our team. - WorkWave

Replied November 2023

Spencer

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2020

Read the Reviews before you sign a contract.

We are so bogged down with this system. The word that our staff uses for the WWS system is it just feels clunky. Rather than making our life easy and more efficient we are feeling bogged down and spending more time. We expected a learning curve up front, but wow! All we have done is spend time and money on a software that is not fully developed. Shame on WWS for taking the investment of our time and money for their gain. This company should not be able to operate like this!

PROS

We used Service CEO for 9 years. We decided to make the switch to Work wave service when we were told CEO was being sunset product and not supported. We were told the transition would be smooth.

CONS

All of the migrated data that came over from CEO we have had to delete and re-enter. WWS and CEO are not compatible software systems. The software is only 2 years old and WWS staff often reminded us of that stating "WWS is still young and working through development." There is no front end sales system built out. The claim they are 6-8 months out before the front end is built out. Why did someone not interview us in the beginning asking what our needs are and tailor our training to our business? Why have we got to this point just to find out the system is not built to manage estimates? The part that is most upsetting is after wasting hours of our staff's time and money on the software they will not let me out of our contract, and we are still getting charged for a product we are not using.

Reasons for switching to WorkWave Service

Our company used ServiceCEO for 9 years. Work wave told us CEO was not going to be supported in teh futre. We though that they would understand our software needs. After we made the switch we found Work wave employees are not familiar with ServiceCEO's features.

Vendor Response

Hi Spencer, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

Replied November 2020

David

Verified reviewer

Environmental Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2019

Easy to use - easy to train.

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

PROS

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

CONS

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.