WorkWave Service Software

About WorkWave Service

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more. WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders. The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route t...

WorkWave Service Pricing

Contact WorkWave for pricing information

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

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WorkWave Service dispatch board

WorkWave Service User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

3

Customer support

3.5

Functionality

3

Showing 1 - 5 of 45 reviews

Christopher

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Powerful scheduling and invoicing software.

Pros

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Reasons for switching to WorkWave Service

The need to update our network was eliminated by the use of Workwave

Response from WorkWave

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Replied January 2020

Lisa

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

September 2021

review of WorkWave

Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Pros

I like that it keeps the technicians on task.

Cons

The program could be more user friendly to get it set up.

Reasons for switching to WorkWave Service

QXPRESS was being phased out and not being supported anymore.

Response from WorkWave

Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!

Replied October 2021

Tim

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

July 2022

Don't sign monthly contracts as you will pay for every month even with no service what so ever

Waste of money and time -- Once again I knew initially that signing a 15 month contract could go sideways with a large corporation. I really regret paying them $2250 plus tax for a service I did not use or couldn't get any support for at all. Total waste of money, time and effort and a total lack of respect to a paying customer.

Pros

What it should have been able to do as far as managing our small service business

Cons

the time zones are not catered to at all. There is a three hour time difference so if you didn't comply to there service times you just don't get service. We feel that they didn't keep up to what we were sold by the sales person. Also after I worked with their salesperson and then signed their long legal form the employee that sold me the program quit his employment and the company gave us another sales rep. The way we do our bids is much different than what their program has available and I addressed that with the sales person which told me there is a work around. -- The work around - is me buying more software in order for our method of providing proposals to work with their software system. We lost a lot of time trying to make this software work --- Bottom line is they are a huge company with lots of employees that could care less as I have my work request and emails docs available to show the lack of response they have following through. Plus because of the current climate where there is no one to hire to expand or grow a small service business we have made the decision to just move on from this taxing experience and asked them if we could not pay the additional months on the contract we signed seeing's how we never used it. They would not release us from their monthly contract which we never used at all. This is the type of company they are. Be mindful of signing into any kind of monthly contract.

Reasons for choosing WorkWave Service

Based on their longevity in the industry and mainly what the sales person told us who after I signed their 15 month long contract quit and was replaced by another employee.

Response from WorkWave

Hi Tim, Our customers' experiences are a top priority for us, so thank you for sharing your feedback with us as it helps us to continuously improve. Your feedback has been passed along to our team. Thank you.

Replied July 2022

David

Verified reviewer

Company size: 51-200 employees

Industry: Environmental Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

March 2019

Easy to use - easy to train.

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Pros

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Cons

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

Bruce

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

January 2020

Biggest plus.

We keep the schedules of all our work orders in the system and gathering the reports weekly.

Pros

The software offers lots of options to list work orders to actually ending the job and collecting the data for payments

Cons

At times there are things that need extra help with and it can take awhile to get immediate help but they do pull through in the end.

Response from WorkWave

Hi Bruce - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Replied January 2020

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