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SysAid

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Ratings & Reviews

Overall Rating

4.64 / 5 (1,070)

4.36 / 5 (179)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 18, 2020

January 21, 2020

Pros/Cons

  • Pros

  • Excellent features and easy to use. Mobile phone app is very good.

  • My Favorite feature of this software is how easy it is to pull up the info you need from any device. The app works very well!

  • Cons

  • The only con is how the software is difficult right out of the box. It's extremely powerful so it does take a little bit of time to get used to it.

  • Not being able to print reports and barcodes directly from the site. It is a little clunky having to wait for an email and then download a PDF, however it does work.

  • Pros

  • We evaluated several products however this one had it all. It was easy to purchase, configure and implement. Has great reporting features and dashboards.

  • The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail.

  • Cons

  • The only issues I would say crop up sometimes is support. On the occasion that I run into an issue, I have had trouble getting the support I need.

  • It sometimes feels cluttered but there are so many features we have enabled, I'm not sure if it's possible to avoid the clutter.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

23 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots