Appreciated the ease of use and the quick start up time and quick responses from the support team. Use on both Macs and PCs was much easier than other systems.

I love how responsive the product is for being agent-based.

Gives us an overview of computer updates and problem computers.

Really easy to use, its a great alternative to Active Directory with a bunch of group policies for smaller organizations.

The different types of policies and flexible scheduling allow us to keep up with the growing number of computers we need to manage, it's a life saver.

Excellent patch management tool, that needs better dashboards and integrations.

The cost involved with Automox is offset by the time that would have been wasted on WSUS and the non-profit discount is a great help.

Easy to use, visibility of the end points status, my auditors loved it.

This product is easy to configure, distribute, and use. It has cut down our patching cycle significantly, plus it doesn't require babysitting like many other solutions on the market.

Also useful on servers, to have a central view of updates and how critical they are.

Saved a huge amount of time. We tried other solutions or modules in our RMM but they required constant work.

Looks nice, works fine with Linux ( as long as firewall is set up).

Multi-platform support makes it easy to use one product for your patching and software deployment needs. Automatic scanning which uncovers which patches are needed for installed applications/OS.

We had a very successful POC which showed how much time we would be saving using their platform. Automox can automatically deploy patches endpoints need for OS or third-party applications.

Like everything...easy to use, deploy and budget friendly.

The dashboard is nice and allows a user to see what devices need to be patched.

Automox is still rapidly building and evolving their product to meet the needs of the community and progress is very transparent.

Fast, Reliable, easy to configure and very easy to use.

The interaction is the Automox customer service is great; any question I have had has been answered quickly and concisely.

I was using an old Windows Update Server (WSUS) which in itself was a pain, but that only updates windows. Automox updates windows plus all of my other software that I have installed.

Easy UI to Learn, Easy to setup Patching Policies, Easy Install Process, Fast and Knowledgeable Support, Fast UI Load Times.

Overall, the product has been really easy to use and the support team has been great as well.

Product has done exactly what is advertised (patch management) at a fair price. Support has also been great for the few times I had needed to reach out.

I'm also very excited about the features they will be adding to their platform.

The tool was great at first but when we tried to patch devices we kept having errors. The help desk takes weeks to respond and they can't seem to get issues resolved.

Support has been excelent, the one time I needed to contact them (which was due to my lack on knowledge rather than an actual issue.).

Still growing integrations with other popular MDMs and management tools. 3rd party native app patching is a growing list.

Ease of set up, dashboard is simple and shows what I want to see.

Policies did not seem to apply correctly. Still requires WSUS( or risk using online windows updates which kill bandwidth).

Any new start up would be crazy not to give this tool a look. Any IT shop that is cross-platform should give them a try too.

With SysAid, we like the AD integration, Asset Inventory and cost.

Superior, Best, easy to use, the better, like no other.

I have enjoyed use of the sysaid platform and will continue to recommend it to organizations for quick delivery. It is cost effective and has a great support structure.

The main disadvantage is the insane price, because of which the product is simply not available to small teams.

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

I like just how easy this product is to use and the ease for the end users to put in tickets.

We like the ease of use. Our users are able to quickly get to the information or form they need.

The Asset Management, Automated Updates/Upgrades and the ease of the implementation.

The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic.

But the problem comes when get tons of unneeded email. For example, I will close out a ticket (and get a message that the ticket is closed).

SYSAID is a great ITSM Tool comparable to any other global tool but really great value for money.

I liked the flexibility and ease of implementation of this software. Also, it was easily customizable to suit our specific need, this was a major plus for us.

Very attentive and knowledgeable. I was sad when implementation was done.

The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog.

Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.

Great ticketing system for any company with a Support team.

I really like here is the integration with other software. And Also admire that this product is very easy to use.

Low acquisition cost for licenses. Supported and certified ITIL processes.

I like how the integration with the AD, because the users used the same password. I like that you can take screen shots and have evidence of a incident.

SysAid has been very good at helping us get set up and functioning.

They have great response time on issues and always willing to help.

Some of the integration setup was confusing at times.

So far I haven't found anything that I Dislike about SysAid.

Weak project management module, not standard and poor performance. No real dependencies in task.

We have been satisfied with SysAid and it's ability to help us do our job more efficiently.

This is difficult for us as we do not have the full/complete version of Sysaid.

US Dollar

Automox is the modern, cloud-native endpoint-hardening platform that empowers organizations to remediate vulnerabilities faster than they can be weaponized. This cross-platform solution simplifies and automates critical patching, software updates, security configurations and custom scripting across a diversity of endpoints.


Delivered as a cloud-native service, Automox supports Windows, macOS, Linux and a growing library of 3rd party applications from a single console with no need for on-premises infrastructure.


SMB and enterprise organizations using Automox remediate vulnerabilities faster than industry norms to close their aperture of attack more efficiently.


Automox enables both IT and SecOps teams to anticipate and respond to threats by dramatically reducing the time and effort it takes to harden their endpoints - whether they are on-prem, in the cloud or on the move.



LongDescription

Application Security

Device Management

Access Controls/Permissions

Activity Tracking

IT Asset Management

Automatic Patch Deployment

Policy Management

Single Sign On

Secure Login

Endpoint Management

Approval Process Control

Vulnerability Protection

Risk Management

Self Service Portal

Remote Monitoring & Management

Configurable Workflow

Compliance Management

Network Wide Management

Configuration Management

Role-Based Permissions

Workflow Management

Customization

Activity Dashboard

Alerts/Notifications

Patch Testing

Billing & Invoicing

Dashboard

Patch Management

Compliance Tracking

Reporting/Analytics

Asset Tagging

Prioritization

Remote Access/Control

Remediation Management

Summary Reports

Patch Prioritization

Vulnerability Assessment

Automatic Scans

Third Party Integrations

Maintenance Scheduling

Inventory Management

Vulnerability Scanning

Search/Filter

Threat Intelligence

Real Time Monitoring

Data Security

Security Tools

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Automox

Live Online

Webinars

Documentation

Videos

SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.

The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer-grade service experience). Because now they can get the help they need at any time, in the channels they’re comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.

Analytics

Support Ticket Management

Surveys & Feedback

User Management

Status Tracking

Barcode/Ticket Scanning

Customizable Reports

Document Storage

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Project Management

Procurement Management

Knowledge Management

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Data Import/Export

Customer Support

Problem Management

Event Logs

Email Templates

CPU Monitoring

Help Desk Management

Bandwidth Monitoring

Uptime Reporting

Server Monitoring

Mobile Access

Dashboard Creation

Inventory Tracking

Service Reporting

CMDB

Real Time Data

Performance Metrics

Service Catalog

Maintenance Management

Multi-Channel Communication

Benchmarking

Support Ticket Tracking

Client Portal

Social Media Integration

Real-Time Notifications

Real-Time Updates

Email Management

Ticket Management

Visual Analytics

Recurring Issues

Asset Tracking

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Monitoring

Feedback Management

Supplier Management

Customizable Forms

Incident Management

SysAid offers 3 editions: Help Desk, ITSM, and Enterprise.
All plans can be enhanced with SysAid Copilot - a generative AI solution that highly improves IT efficiency using the most advanced AI capabilities in the market.

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