All Dashworks Reviews
1-25 of 38 Reviews
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Ashley
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Awesome product!
It’s versatility to go from topic to topic and understand how to do my job better
CONSIt’s inability to suggest feedback on how to improve the app
Vendor Response
So glad to hear you're enjoying the versatility of Dashworks, Ashley! We're always looking for ways to improve, so if you have any suggestions or feedback, don't hesitate to email us at support@dashworks.ai. Your insights would be invaluable in making Dashworks even better. Thanks for the review!
Replied November 2023
Francesca
Management Consulting, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
AI Powered Search & Great Team
Overall, it's been super positive. We're grateful for the team's thoroughness and desire to continue to improve the product. They're very attentive to our needs and detail-oriented, really trying to understand our organization's use cases.
PROSWhat we like most about Dashworks is that it integrates and indexes from the majority of the applications that we use most frequently. We have a lot of data living in numerous platforms and this allows us to ask for what we're looking for in a single place and be pointed in the right direction. The team has also been AWESOME. They're extremely receptive to our feedback and let us know the outcome of our suggestions - more often than not, what we're asking for is either put on the roadmap for the upcoming future or directly addressed by the next time we speak.
CONSThe product is still a work in progress, although improving very quickly. Ideally it'd serve as our single source of truth, but it's not quite there yet. Sometimes it pulls documents that are less relevant/outdated, but we're working with the team to overcome that. They're also continuously working on integrating apps that we use, which will be super helpful. We continue to give the product feedback in realtime by up/down voting responses and feel like it's worth continuing to teach the tool and team how best to deliver the best results for us.
Vendor Response
Hey Francesa, we're excited to hear about your positive experience with Dashworks and our team! As we've gone from an enterprise search product to a dedicated AI knowledge assistant, we're eager to hear your thoughts on the new direction. If you have more suggestions or want to share your take on the new Dashworks, we're all ears! Thanks for being a part of our growth.
Replied November 2023
Sophy
Professional Training & Coaching, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great starting product, but needs some refinement
Dashworks has definitely been helpful. It saves time on emails and in searching for certain folders. It is able to fit into my personal workflow very well. That said, it feels like a new product still and I think some refinement would go a long way. They have been very receptive of our feedback though so I see a lot of progress all the time.
PROSThe amount of integrations they have is useful. I would say this is probably one of the strongest aspects is that it can search through multiple tools that we use.
CONSI think that Dashworks gives you a great starting point, but I have been needing to go through and double check the information to make sure it is accurate. We are still building out the platform and trying to organize our details a bit better.
Reason for choosing Dashworks
They had a Dropbox integration. Their price was also fair and their support/account team has been phenomenal in getting up prepared for launch.
Vendor Response
Hi Sophy, we're really glad to hear that Dashworks' integrations are making a difference in your day-to-day work! Thanks for pointing out the areas we can improve on; we're on it and appreciate your patience as we fine-tune things. Your feedback is super important to us, and we're here to make sure Dashworks fits just right into your workflow. Thanks for being part of our journey!
Replied November 2023
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Using everyday
Dashworks is my ultimate go-to tool for effortlessly searching emails, Slack conversations, and Google Drive files. With its intuitive interface and powerful filtering options for various file types like spreadsheets, presentations, documents, images, and PDFs, it has become an indispensable part of my daily workflow. This game-changer saves me precious time and enhances collaboration, making my work journey a breeze. Highly recommended for anyone seeking a productive boost!
CONSI believe that sometimes Dashworks is not accurate in bringing the desired search results, and I need to use more keywords.
Vendor Response
We are over the moon to hear about your fantastic experience with Dashworks! It's great to know that our tool has become an indispensable part of your daily workflow. By the way, Dashworks is more than just a search tool. We would love to help you discover all its potential uses as an AI knowledge assistant and we can also better guide you on how to get the exact results you want every time you search.
Replied November 2023
Shane
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Daskworks Integration into the daily workflow
The ability to gain insight from all of the various tools and data repositories we use is invaluable. We use over half the integrations that Dashworks provides. The tool is straightforward to use, and to be able to almost converse with it makes the experience very enjoyable. The customer relations team is also great! They are very keen to listen to their customer's needs and experiences to make the product better!
CONSI hope that the integrations continue to be expanded. There are definitely tools that we use that are not on the integration list which I can only assume is the same for other customers.
Vendor Response
Hi Shane, we're so happy to hear you're enjoying the Dashworks experience! We're eager to expand our integrations to suit your needs even better. Could you share which specific tools you'd like to see integrated? We're all ears at support@dashworks.com. Thanks for being a fantastic part of the Dashworks community, and here's to making your experience even better!
Replied November 2023
Tina
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Best there is
The product provides value to customers, makes data-driven decisions, embraces agility and progress, and exhibits determination and innovation in its endeavors.
CONSDashworks could be costly for smaller businesses or those with budget constraints.
Vendor Response
Hey Tina, we're delighted to hear how much value Dashworks is bringing to your team! We understand the budget concerns for smaller businesses, and that's exactly why we've priced Dashworks at a competitive $4.99 per user per month for small teams. Thanks for choosing us and being a part of our community.
Replied November 2023
Malcolm
Mental Health Care, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Solid Features for Navigating Disparate Cloud Resources
Dashworks has excellent customer survice and they are committed to optimizing their product. It can function well as a search engine for internal company/enterprise cloud resources and while not perfect, can be highly resourceful for someone with basic SEO utilization experience to make sense of lots of content stored across multiple cloud resources.
CONSThe AI integration needs lots of work to be usable. I've asked it basic questions about our annual budget and other information that I know is in our range of documents or even emails, but it has a hard time making sense of my questions. Understandable difficulty though, as every business is different.
Vendor Response
Hey Malcolm, we're glad to hear you're finding Dashworks a powerful tool for navigating information, and we truly appreciate your kind words about our customer service! We hear you on the AI integration, and we're actively working on enhancements to better understand and respond to your specific business needs. Thanks for your patience and trust in us! Your feedback is invaluable in making Dashworks even better.
Replied November 2023
Vanessa
Restaurants, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Dashworks Works!
Overall, it is continuously improving which I've enjoyed! Mostly easy to search through docs and slack, and links out all documentation in a nice format.
PROSDashworks works for me in the sense that I can "google" search at my own company, essentially giving me a blend of Chat GPT with insider company knowledge and Google. It's pretty good at finding docs in Notion, Slack, Email, Google Drive that are relevant with easy AI. I got it going pretty quick, and it integrates and is now my Chrome homepage.
CONSYour keyword search needs to match exactly what is in Notion, Slack or Gmail. Sometimes this can be hard to find because of naming issues.
Vendor Response
Vanessa, it's amazing to hear that Dashworks is serving as your personal company 'Google'! If you're encountering any hiccups with keyword searches, our Customer Success team is here to help refine your search strategies. We're also here to help you explore other powerful features beyond enterprise search. Let's connect anytime!
Replied November 2023
Ishtiyaq
Computer & Network Security, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Value for money
I am satisfied with it.
PROSEase of usageAll items under one banner.
CONSAll good. Ease of access and all features under one banner.
Vendor Response
Hey Ishtiyaq, we're really glad to hear that our platform's ease of use and comprehensive features are hitting the mark for you. Your satisfaction means everything to us, and we're here to make sure Dashworks continues to serve you well. If there's anything at all that you think could make your experience even better, please feel free to share it with us at [support@dashworks.com]. We're all ears!
Replied November 2023
Yabets
Computer Software, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Very Convenient
it is very easy to use and the Ai functions well within reason. it also provides a reference which makes it easy to find the source of the information. it easily integrates with slack
CONSI wish there was a way to choose which Slack channels Dashworks gathers information from and which ones to ignore. It would also be helpful to have the ability to set a specific time range for retrieving the information.
Vendor Response
Hey Yabets! We're glad you're finding Dashworks convenient and easy to use. Your Slack suggestion is a great idea. We'll certainly consider these features as we continue to refine Dashworks. If you have any more thoughts or need assistance, feel free to email us. Thanks for your valuable feedback!
Replied November 2023
Brandon
Information Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Dash AI is a Game Changer!
The ability to summarize documents, pull information from several different sources, and provide links to the sources is great. I've been able to trim down the amount of time it takes me to create content or pull out details from documents.
CONSIt provides the answer that it thinks is the best when you may be looking for something else. This is where the traditional search is nice because you can skip over the first few recommendations and get to the one that best fits your needs.
Vendor Response
Hi Brandon, it made our day to hear Dash AI is a game-changer for you! If you're finding the top answers aren't hitting the mark, our Customer Success team is on standby to help optimize your prompts for more accurate results. Thank you for your feedback, and we're here to help with any hurdles you encounter!
Replied November 2023
Harrison
Automotive, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A must have product
Searching for files has been much easier.
PROSIt organize all your needs into one basket making it easier for you to access information and files.
CONSOne of the features I feel that is missing is a web extension for Dashworks. For easier access.
Vendor Response
Harrison -- We're so happy to hear that Dashworks is simplifying your life! Your suggestion for a web extension is fantastic, and we're definitely taking that on board for future updates. Keep enjoying Dashworks, and stay tuned for even more handy features.
Replied November 2023
Musa
Information Technology and Services, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Musa Tintamei
My overall experience with Dashworks has been very positive so far. It's made a huge difference in being able to find information quickly and easily across our company's knowledge, especially with its natural language search. I also appreciate the access controls to ensure security. The onboarding was smooth and I was up and running with Dashworks in no time. I'm excited to continue using it more in my daily work to boost productivity and tap into our collective knowledge. Some enhancements to its integrations would make Dashworks even more valuable long-term. But even as-is, it's an amazing tool for knowledge management.
PROSWhat I liked most about Dashworks is its powerful natural language search capabilities. I can ask questions in plain English and it understands my intent, retrieves the most relevant information from across our knowledge sources, and delivers quick answers. This saves me so much time compared to digging through multiple apps and sites manually.
CONSOne thing I didn't love about Dashworks was some limitations with its integrations to our proprietary homegrown systems. While it integrated well out-of-the-box with popular apps like Slack and Salesforce, getting it to sync with our internal custom database required extra IT work. I'd like to see more flexible integration options in the future.
Vendor Response
Hey Musa, thank you for sharing your experience with Dashworks—we're glad it's saving you valuable time. We appreciate your insights on integration with custom systems, and we'll keep your suggestion for more flexible options in mind as we continue to evolve our platform. We're excited to be a part of your daily work and look forward to growing with your feedback!
Replied November 2023
Ram
Food & Beverages, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Easy to search
It's very easy to search through all the apps and get the info or documents fast. Helps in boosting productivity.
CONSIt will take you some time to try and discover a large portion of features.
Vendor Response
Hey Ram, glad to hear you're finding searches quick and easy with Dashworks! We get that there's a lot to discover, and our Customer Support team is always here to help you unlock all those features faster. Don't hesitate to reach out; we're here to guide you through it! Thanks for choosing Dashworks.
Replied November 2023
Rangarajan
Consumer Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
A friend in need and Frontline soldier
Dashworks team provided a proactive support and rolled out customizable features in a limited time frame. Dashworks integrates with 50+ apps and provides quick results once trained.
CONSDashworks keeps evolving each day. I encountered a few issues if accounts are not integrated properly with Dashworks. It should provide better error handling and keep the user informed.
Vendor Response
Hi Rangarajan, it's fantastic to hear about your positive experience at Dashworks! We appreciate your insights on our integration capabilities, and we're actively working to improve error handling and user notifications for a smoother experience. Thanks for being with us and helping make Dashworks even better!
Replied November 2023
Camila
Civic & Social Organization, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great place to find your knowledge
Dashworks really helps me on a daily basis with the document search and retrieval process, especially in my early days at this company. It's a good platform to keep all the knowledge in one place.
PROSDashworks really helps me on a daily basis with the document search and retrieval process, especially in my early days at this company
CONSAt this point, I don't have any cons to talk about. As I said before, I've really enjoyed the user experience over the last 12 months I've been winking here.
Vendor Response
Hey Camila, thank you so much for your wonderful feedback! We're delighted to hear that Dashworks has been a valuable tool for you and your satisfaction means the world to us!
Replied November 2023
Sourabh
Consumer Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Great Platform
Its a great platform, search is the best.
CONSCharges are high so that organization needs to work on it. Please look into the cost reduction or may be in profits.
Vendor Response
Hey Sourabh, we're glad you're loving the platform! We want to let you know that Dashworks has evolved beyond enterprise search. We're now offering a comprehensive AI knowledge assistant, and we've priced it competitively at just $9.99/user/month for enterprises. This evolution is all about adding value while keeping costs manageable. Thanks for your feedback, and we're here to help with any questions you might have!
Replied November 2023
Konstantinos
Non-Profit Organization Management, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great tool for teams that have information in different places
It integrates different sources of truth in one place, making knowledge search easier than ever.
CONSMore customization in terms of functionality and look and feel would be nice.
Vendor Response
Thanks for the feedback, Konstantinos! We hear you in terms of additional customization options. In the meantime, we look forward to your continued usage of the platform!
Replied August 2023
Harsh
Food & Beverages, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Good product...saves time
It's easy to search through all the apps and get the resolutions/documents really fast. Helps in boosting productivity.
CONSSometimes UX isn't very great and results aren't high quality
Vendor Response
Hi Harsh, we're glad to hear Dash AI has been a time-saver and productivity booster for you. Great news - we've been hard at work improving our UX over the past few months, and we believe you'll notice a smoother experience now. For for higher quality results, try using the upvote/downvote feature to tailor the system to your preferences.
Replied November 2023
Denise
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great tool for internal search
Integrated with all knowledge databases in my company. Gmail, Notion, Slack, Asana. It is very easy to find what I need, and get context about company issues.
CONSIt could be integrated with additional apps, such as Gong, Gihub and Hubspot.
Vendor Response
Happy to hear you're finding what you need with Dashworks' integrations, Denise! And you'll be pleased to know that GitHub and HubSpot are already part of our suite. Enjoy the seamless search-- and if there's more you'd like to see, we're here for you!
Replied November 2023
Claire
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great tool!
The tool i reheated nicely in slack and results are quick!
CONSI’d like it to integrate with more tools.
Vendor Response
Awesome to hear you're enjoying the speedy results with Dashworks in Slack, Claire! We're always looking to expand our integration list and would love to hear which tools you're interested in. Please reach out at support@dashworks.ai to let us know your top picks for integration, and we'll get to work on it. Thanks for helping us grow!
Replied November 2023
Abhishek
Verified reviewer
Internet, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed August 2023
Great tool for productivity
Search capability across gmail, docs, atlassian,…
CONSThe UI, the UI can be improved, currently it looks bland
Vendor Response
Hey Abhishek, we're happy to hear that Dashworks' search capabilities has been boosting productivity! On the UI front, we've made some exciting improvements over the past few months to enhance aesthetics and user experience. We'd love to hear any suggestions you have for further improvements. Thanks for helping us get better!
Replied November 2023
dharma
Food & Beverages, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Best of Best
very good to use
PROSsearching methods and easy to use and then shows relavent queries with quick,daskwork it better to more efficiency
CONSNothing from my side to least about the daskwork it better to more efficiency
Vendor Response
Hey Dharma, thrilled to hear Dashworks is hitting the mark for you! If there's ever anything more we can do to assist you, please don't hesitate to reach out at support@dashworks.com.
Replied November 2023
Jihad
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Has potential
Groups everything in one page. Easy to use.
CONSA bit laggy sometimes. Should have more functionalities.
Vendor Response
Hi Jibran, Thanks for your review. We're constantly trying to improve our latency and have made sizable improvements in the last couple months. It looks like you've only used our legacy Search functionality and haven't used the Dash AI assistant. We'd love for you try it and provide additional feedback!
Replied August 2023
Alexis
Information Technology and Services, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2023
Many features, A bit of a learning curve
While I do not utilize all of its available features, Dashworks has found a way within my workflow with ease. I am quite happy with the results, despite the learning curve.
PROSOnce learned, Daskworks is almost an essential part of one's workflow. I, personally, use it to find wqork-related articles and public policies.
CONSDashworks has a bit of a learning curve. It will take you a few days, at worst, to try and discover a large portion of their features. Them having so many features isn't too bad, however.
Vendor Response
Thanks for the feedback, Alexis, especially regarding the learning curve. We're constantly trying to make the platform more intuitive and easy-to-use so that the learning curve is less daunting. We look forward to your continued usage of Dashworks!
Replied August 2023