Certain functions seem to cause the system to faill or get stuck in certain browsers. Poor use of screen space in current version compared to previous versions.

Lack of adequate white papers or examples on the items mentioned above, xpath's and event handlers.

Many aspects of the software are very user friendly.

When working in Pace Station, the inability to link tables / objects for reporting has been very frustrating.

I love in integration with Digital Store Front and the ease of use that it can be for the customer. Pace itself can be a great tool if setup correctly.

I like all the features that Pace has to offer. The ability to write xpath's and event handlers has been very beneficial to the company and production.

We also are a Printflow user and have found the integration was not well executed and left us regretting our decision to use the two programs in tandem.

Certainly the connectivity to DSF and the ability to import jobs via .xml from a customer have been a huge value to us. Updates and upgrades have been unpredictable.

The best part about the software is that you can build it to fit the needs of your business.

Pace integrates with our Market Direct Storefront. Over the years, we made the transition from an internally created accounting system to our first commercially available MIS - Covalent.

I like how fully featured it is, and that updates are very regular.

My experience has been primarily positive and customer support is helpful if I need them.

I enjoy the ease of use and ability to effortlessly contact support.

The people in the trenches have no belief that it will ever be completely useable. The estimating module doesn't have a way to charge specific quoted prices to specific customers.

Overall we are very excited about the opportunities the additional modules will provide us to streamline and smooth out our workflow.

Users train quickly and love the features and reporting that the system is capable of.

It was more difficult and time-consuming to implement than we expected.

The documentation is often poor, or out of date.

EVERYTHING is at least 10 steps to do 1 thing. Total waste of time and money.

Unfortunately that's were the helpfulness ends. The software was difficult to implement as there wasn't much guidance.

We have invested in all the pieces of the Mid Market Print Suite and the flexibility of the software has allowed us to continue to grow year over year.

The new look of scheduling and Data collection is amazing. Such an advancement in user interface and function.

My worst experience with EFI was after a dispute they disabled our system temporarily, which brought us to our knees... completely unfair.

Very complete solutions that has all the options available.

Now I have to make the main PACE screen half the size of my computer screen from the bottom to see the same thing. Very frustrating when the goal is efficiency.

The software platform is only as good as the support team and the EFI team is always prompt and responsive to our needs.

The software is very costly at time of aquisition.

It's a far more robust toolset than something like Quickbooks. It seems like a great option for smaller businesses that might be outgrowing simple options.

Accounting system is the ABSOLUTE worst. This system actually wastes so much time instead of saving time.

Very robust and built for various use. Storefront is good, but bit hard to setup.

EFI Continues to Improve their software for ease of use.

The back end of the software is difficult to manage, particularly Crystal Reports & permissions.

The constant battles to resolve small issues have been very frustrating. The bigger battles to resolve accounting and inventory problems has been very frustrating as well.

I love the fact that the software can tell me how many boxes and how many skids will be needed to finish the job.

Covers al lot of areas and would be a great asset to bean counters. Great for running reports- Customer service is helpful.

As an SAAS, it gives you the confidence that it has gone through the strictest quality tests and that it will not conk out on you.

It is very helpful that I can set  up an email alert when something is shipped out of the system. It is wonderful that you can use most of the fields as calculators.

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

The user interface is instinctive and so user friendly.

There are consistent updates to the back end, we are generally aware of when these will take place however the updates do (at times) cause our internal systems to fail.

I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.

I least like the customer support and change management. We have had issues during normal working hours with no warnings because changes were made and were not communicated.

Mine overall experience pretty good and i have learnt lot of new things in this platform, so its really helping me to grow in my career in technical front.

MOS scores for every call built in (intelligent analysis tool). Concurrent model allows to scale at lower additional costs compared to named model.

Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.

Lack of basic functionality such as copy and paste. Java can be slow to respond.

Self serviced, easy to use SaaS solution for your customer care environment.

To have all this without having to have an on premise environment is amazing.

Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline.

The Beta Community has been equally as fantastic given it provides us an opportunity to test drive new features before GA.

The overall experience is a very positive one. We went from a basic PBX to a full-blown Contact Center Solution with all the capabilities we could ever hope for.

So, far we can't fault it and have seen an uplift in sales, customer experience and internally the learning curve is a breeze and our users find it easy to use. Which saves time and money overall.

It is difficult to determine where calls are going. The system does not currently record calls between users.

Email search - Unable to search emails by any text or subject. Unable to resign emails.

Customer service is not good in my experience, their responses were always delayed. They had  several site outages that impacted production.

Some of our employees will work 1 day a week and the return on an employee for working such minimal time is difficult to see how the Agent pricing model works for us.

Amazing integration with several applications like salesforce, chat bot, emails, whats app.

They provided dedicated personalized support during our roll out/go live and have continuing to support us through our ongoing business as usual operations ever since.

It is sometimes difficult to understand the menu. For example, I was not sure how to call someone without asking first.

Everything inside G Cloud is very user friendly. The features and integrations that are available have helped our organization grow and develop to be more productive and  innovative.

I liked this software because of its ease of being modified to meet our specific needs but on the other hand it needs to review its cost.

Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management.

We really enjoy the the Ideas Lab/Community, which allows us to recommend and promote/upvote new features/functionality.

The best thing is, it is really ready to go software for the contact centres, you can even start to work on day 2 with a simple integrations.

It is easy to use this product it is like a rock.

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

As this is a SAAS platform, the updates from Genesys also really important and it seems they are doing this really good.

The interface is easy to use and there are several reports templates to provide historical information for the interactions, performance, queues, etc.

Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience.

The menu icons make it easy for you to identify the tools you need. The live chat functions while on calls are extremely useful and easy to access.

Seamless integration, great product and feature rich under continual development - all in one place resouce.

The phone tree has a few glitches to be aware of, and is difficult to learn so mistakes are inevitable if you make changes in house.

My overall experience is a with Genesys has been great. The cloud is the future of landlines.

The local product support and channel in Africa is lacking or Genesys have not exposed this to us. Very frustrating having to deal with an offshore direct relationship in EMEA.

PureCloud offers terrific analytics that are easy to access. It's also easy to add/remove or change users instantly when needed.

Overall it has been a learning curve without any formal training, but after a month I had a pretty good idea on what I was looking at.

More ringtones needed - only one provided and it gets very irritating when in an office. Email interactions function needs refining.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

US Dollar

EFI Pace is a cloud-based business management solution designed to help organizations in the printing industry handle operations related to data collection, accounting, quotations, sales management and more. The customer relationship management (CRM) system enables employees to access customers’ details and anticipate the needs of current and potential customers by tracking their activities and analyzing market trends.


With EFI Pace’s estimating functionality administrators can automatically optimize estimates based on press, materials and operation costs and review quote requests. Features of EFI Pace include stock management, data import or export, reporting, budgeting, and more. Additionally, the application allows proprietors to view the entire job plan on a unified dashboard and prioritize jobs as per the availability of resources.


EFI Pace comes with an API, which facilitates integration with several third-party platforms, enabling businesses to push and pull data across systems. Pricing is available on request and support is extended via online measures.



LongDescription

Customizable Reports

Task Scheduling

Financial Management

Order Management

Scheduling

Data Import/Export

Performance Metrics

Marketing Automation

Workflow Management

Activity Dashboard

Reporting & Statistics

Billing & Invoicing

Purchasing & Receiving

Task Management

Inventory Management

Employee Management

Configurable Workflow

Print Management

Multiple Version Calculations

Production Options Evaluation

Cost Estimating

Estimating

Job Scheduling

Discount Management

Data Extraction

Job Costing

Print Quotas/Limits

Job Management

Shipping Management

Data Visualization

Job Tracking

Order Tracking

Order Processing

Quotes/Estimates

Production Tracking

Purchase Order Management

Activity Tracking

Invoice Management

Rules-Based Workflow

Role-Based Permissions

Third-Party Integrations

Pre-Press Estimating

User Management

Multi-Printer Support

Remote Printing

Remote Update/Installation

Multi-Location

Cost Tracking

Queue Management

Alerts/Notifications

Multiple Format Support

Multi-Language

Reporting/Analytics

Usage Tracking/Analytics

Summary Reports

Please contact Electronics For Imaging directly for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

ePS Pace

In Person

Live Online

Webinars

Documentation

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center.     Genesys Cloud CX is trusted by thousands of small, medium and large enterprises and recognized as an industry leader across the globe.
With pervasive automation, you can take the right action at the right time to create the best outcome. 
Give your employees the information they need in one application built to engage your employees and boost your team’s performance and is intuitive to use. 
Use Genesys Cloud CX™ as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. 
It deploys in days and continually innovates with upgrades each week. With real-time dashboards and up-to-the-second analytics, Genesys Cloud CX™ provides the insights you need to run your business—no matter where your agents are located. 

Real-Time Analytics

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Calendar Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Email Templates

Self Service Portal

Text to Speech

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Screen Sharing

Mobile Access

List Management

Proactive Chat

FCC Compliance

Survey/Poll Management

Cloud 1: $75USD per user, per month (annual payment available)

Cloud 2: $110USD per user, per month (annual payment available)

Cloud 3: $140USD per user, per month (annual payment available)

For enterprise-level planning, please contact Genesys for more information.

ePS Pace vs Genesys Cloud CX

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