We love that Gorgias is easy to use and integrates with the other softwares we use.

Some of the automated flows take a bit of work and there is a lag un status update when tickets are marked done. Not too long but a bit of a lag.

Gorgias allows us to manage our FB, Messenger, Instagram, Amazon, Email, and other Customer Service outlets all in one helpful interface.

What I like most about Gorgias is how much you can customize the inbox and create filters for your needs. I also like how responsive their customer service is.

It makes taking care of customers very easy and efficient. Macros and automations work flawlessly and save so much time.

Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good.

Thank you can build custom email templates and easily use the extension within your email platform.

I think maybe it is difficult to merge some tickets.

Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users.

With Gorgias we found what we were looking for. And the staff of Gorgias is kind, fast and effective.

Having the ability to also build rules to identify emails and help us prioritise has been fantastic and was definitely a selling point when moving over from our existing platform.

Oftentimes we can't see the volume of tickets, which is frustrating.

Easy to use and navigate; shorter onboarding times. Amazing team that really listens to customeer feedback.

We use Gorgias for all of our customer service and it's been great for ticket management. Saved a lot of time, easy to tag colleagues to a ticket and assign to different reps.

I truly appreciate their monthly webinars focused on updates to their system so that our team is able to successfully implement or prepare for these updates.

Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.

They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.

It's quick, easy and effective. We wanted a cleaner / efficient way to manage customer interactions and this helps us do so.

Their customer service is also great, and the monthly webinars they host really make me feel like I'm using the product to it's fullest extent.

I absolutely recommend gorgias as a ticketing solution. The macros save time and increase our reps ability to answer more clients.

I still struggle to understand Chat and reporting.

Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify.

One, succinct terminal for all of our Customer Service needs is very helpful.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

Gorgias has been great for our needs, and their customer support is one of the best we have across all of the systems we use.

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

The term 'gmail integration' is simply a way to use gmail as the email service provider and not Gorgias itself. Only then can you have trainable spam controls and one location for your spam.

Very easy to use and navigate through. Gorgias is super easy to learn and when you do have a new hire it is pretty simple to get them up to speed quickly.

Tagging in Gorgias is great as well as the easy integration with Shopify. You can do a lot of things without leaving the app.

It simply duplicates whats already being marked as spam by google. Other platforms have spam controls independent from google.

I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records.

It has been awesome to know I can track staff, device but not use active directory. It's only took a few days to learn the software and the documentation has been awesome.

The product is quick and responsive. Streamlines and adds AD like features to small businesses with no need or desire to implement AD.

JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

Its a good solution for user management, makes work easier and provides good security solutions.

This has a great integration with Google allowing the ability to manage resources outside of the office environment.

It allows single-sign-on (SSO) across a variety of systems. For me, of particular interest was having Linux and G Suite SSO, for which JumpCloud provides an excellent solution.

10 free licenses for life - great for custom jobs and adhoc deployments. These licenses are feature rich as well.

The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack.

Also, setting up the RADIUS server is difficult because there are so many different kinds of networking devices.

Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Customer on boarding is superb and there are new features added all the time.

I like using the commands feature mostly out of the all of the modules. It allows me to automate my environment and support my helpdesk effectively from behind the scenes.

Its ease of use for integrating into the infrastructure was very easy.

Once I got over the initial installation and understanding of the install process we have been successful at setting up a handful of computers.

I like the integrations and synchronizations to other applications. Specifically, we use a hybrid AD approach.

I love the ability of being able to manage computers and apps from anywhere that I am at. I do not have to be in the office to manage anything.

There is plenty of good documentation to read if you are cautious like me. I found that many features just worked and were intuitive to implement.

Very good low-cost replacement for a domain controller for small businesses.

Excellent product, ease of use, good rich user experience and administration.

We are impressed as we are able to work remote with all staff without having to setup vpn's as well reduce the cost of servers and licence.

The product is very easy to use and helps us work more efficiently. It also help us unify security settings across all of our devices without having to change all of them manually.

Dont have any feature which is bad in jumpcloud.

Recently, extremely useful additional capabilities have further enabled the value of this solution.

Older features don't have reporting enabled where new features all have logging in mind when building. Often falling back to REST API to perform tasks which not available on admin gui.

We love that it has so many SSO integrations, too.

No MDM support for Linux and there are lots of features missing for Linux OS.

I have been very happy with the price and reliability of the services that I need from JumpCloud. I don't use them all, but what I do use, I use extensively.

Their technical support has been very helpful and responsive in the few (maybe two times in two years?) I've needed to call them.

This software was very easy to use and set up. Customer Service was great during the set up process.

Good support team, constant updates and excellent user management.

At the price point (free) and the basic functionality provided, I am able to meet my audit and compliance targets with little effort and at a bargain.

US Dollar

Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management, customer engagement, reporting, and more on a centralized platform. It allows administrators to configure workflow rules to send automated responses, assign tickets, tag issues, and manage other repetitive tasks. 

Gorgias enables team members to centrally manage customer communications across multiple channels, including email, phone, contact us pages, Facebook, and Instagram. It lets employees create templates and use pre-designed macros to send responses and pre-fill answers for queries, such as order shipping date, status, and return requests. Additionally, supervisors can access the built-in dashboard to gain insights into pre-sale tickets, conversion rates, converted tickets, sales per agent, and other key metrics.

Gorgias facilitates integration with several third-party solutions, such as Shopify, Magento, BigCommerce, Yotpo, Smile.io, RingCentral, and more. It also offers Android and iOS mobile applications, which allows employees to manage operations remotely. It is available on monthly and annual subscriptions and support is extended via FAQs, live chat, email, documentation, video tutorials, and other online measures.

LongDescription

Support Ticket Management

Case Management

Surveys & Feedback

Personalization

Performance Management

Transfers/Routing

Customer Segmentation

Workflow Configuration

Communication Management

Customer Database

Offline Form

Automated Routing

Call Center Management

Batch Communications

Template Management

Customer Complaint Tracking

Email Templates

Email Distribution

Contact Management

Help Desk Management

Mobile Access

Social Media Monitoring

Proactive Chat

Survey/Poll Management

Performance Metrics

Routing

Historical Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

File Sharing

Activity Dashboard

Website Visitor Tracking

Real-Time Chat

Chat/Messaging

Customizable Templates

Billing & Invoicing

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

@mentions

Quality Assurance

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included
PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included
ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included
Custom enterprise plans are also available - contact Gorgias for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Gorgias

In Person

Live Online

Webinars

Documentation

Videos

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution provides a centralized identity, which allows administrators to manage system security policies, multi-factor authentication processes, and public SSH keys.


Professionals can utilize its self-service portal to execute commands across multiple servers, control file storage infrastructure, and manage users as an individual or as part of groups. JumpCloud Directory-as-a-Service provides single sign-on functionality to access various applications including Slack, Zendesk, Meraki, GitHub, Dropbox, and more. Additionally, enables managers to monitor employees’ activities across multiple endpoints.


JumpCloud Directory-as-a-Service offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as G-Suite, Azure Active Directory, Workday, and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledgebase, email, and other online measures.



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