--- title: "HelpDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HelpDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HelpDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/helpdesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) / HelpDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/alternatives/) # HelpDesk User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 184 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 125 reviews (68%) - 4 stars: 43 reviews (23%) - 3 stars: 12 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The chat feature works and is effective, and I like that we can pre-collect information such as the visitor's email and region in the case that we need to follow up afterwards. - For my own agency and brands, it's working seamlessly and making it easier for me to turn engage traffic. - The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations. ### Most mentioned cons - The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. - I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. - Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client. ## HelpDesk customer reviews Showing reviews 1-25 of 184 (page 1). ### Customer service tool - Overall rating: 5/5 - Reviewer: Coral M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using helpdesk and it really is an asset to our company. It makes reaching out to the customers so easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about helpdesk for me is that everything I need to provide excellent customer service is available under the same app. Moreover, I can see if the customer read my email or not as that way I can keep checking in with the customer. #### Cons The only thing that I dislike about Dashboard is the AI system that it uses to draft automatic replies sometimes, because it has not been trained enough. --- ### Simple and reliable customer support tool - Overall rating: 5/5 - Reviewer: Ricardo T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A reliable and simple tool that makes managing customer support much easier. It works well for our day-to-day needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HelpDesk is easy to use, quick to set up, and keeps all customer conversations organised. The interface is clean and straightforward. #### Cons Some of the more advanced customisation and reporting options could be expanded. However, this has not affected our day-to-day use, and the platform already provides everything we need to manage customer support effectively. --- ### Scam company - Overall rating: 1/5 - Reviewer: Neel s. - Verified reviewer: Yes - Industry: Computer Games - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app #### Cons There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke --- ### Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. - Overall rating: 5/5 - Reviewer: Bruna L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. #### Cons One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. --- ### A Reliable and Efficient Tool for Daily Support Needs - Overall rating: 4/5 - Reviewer: Mouatez C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with HelpDesk has been very positive. The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros HelpDesk offers a clean and intuitive interface that makes it easy to track and manage tickets efficiently. The notification system is reliable, and the automation features save a lot of time in daily workflows. Customer support is also responsive and helpful. #### Cons Some customization options feel limited, especially when adapting the dashboard to specific team needs. Reporting tools could also benefit from more flexibility and deeper analytics. Occasional delays in ticket updates can happen during peak usage times. #### Vendor response Hello Mouatez. Thank you for sharing your detailed feedback. We’re glad to hear that you find HelpDesk clean, intuitive, and efficient for tracking and managing tickets, and that features like notifications, automation, and responsive support have positively impacted your daily workflows. We also appreciate your insights regarding customization, reporting flexibility, and occasional delays during peak usage. Feedback like this is invaluable as we continue enhancing the platform to better support different team needs and improve performance. We’re pleased to know that, overall, HelpDesk has improved issue handling, team coordination, and productivity for you. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team Replied December 2025 --- ### helpdesk support - Overall rating: 5/5 - Reviewer: lebohang p. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. #### Cons i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. --- ### Overall good - Overall rating: 3/5 - Reviewer: Noemi J. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good, but I would definitely improve the assigning issue I mentioned above. I feel like HelpDesk is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email. #### Cons I don't like if some other agent replies on a ticket I created, it will unassign me and assign to that agent and I can't see it anymore in my tickets list #### Vendor response Hello Noemi. Thank you for sharing your honest feedback. We’re glad to hear that you find canned templates helpful and that read receipts add value by letting you know when emails have been opened. We appreciate you pointing out the ticket assignment behavior when another agent responds, as well as your thoughts on the overall design. Constructive feedback like this is very important to us as we continue refining workflows, collaboration between agents, and the visual experience of the platform. Your comparison with other tools helps us better understand expectations and areas for growth. If you ever have questions or would like to share more detailed suggestions, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience. Best regards, HelpDesk Team Replied December 2025 --- ### Great help with helpdesk - Overall rating: 4/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I absolutely love the feature of being able to hands on communicate to users that need to ask personalized questions in regards to service. I loved the way it's organized and feature friendly #### Cons The ai I implemented to respond first before connecting to live agent seems to get stuck in endless loops of repeating questions and answers --- ### Clean program - Overall rating: 4/5 - Reviewer: Anna H. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, on the consumer side we liked it for easy of use, screen was not cluttered and easy for everyone to set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This product was pretty easy for everyone to use. It was also easy and quick to set up. It worked well for our team to communicate. #### Cons The con was that to add on additional features it cost. Some upper management that wanted to track things said it failed in that department. --- ### Customer Service Supervisor - Overall rating: 3/5 - Reviewer: Cindy G. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. #### Cons Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. --- ### Overall very convenient - Overall rating: 5/5 - Reviewer: Tim S. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's been very helpful in managing tickets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Keeps things organized and tidy. The big benefit is the read receipts as confirming delivery of responses. The other features like canned responses for common issues and automated tasks based on pending tickets is very useful. #### Cons Sometimes the replies from a customer includes the entire reply chain instead of just the most recent reply, but that's it. #### Reasons for switching to HelpDesk The LiveChat ticket system was coming to a close, was forced to change to HelpDesk. #### Vendor response Hello Tim! Thank you for sharing your feedback. We’re glad to hear HelpDesk has been helpful in keeping things organized, and that features like read receipts, canned responses, and automated tasks are making your workflow easier. We appreciate you mentioning the reply chain—our team is always looking for ways to improve the experience, and feedback like this helps a lot. Thanks again for making the switch and for being with us. If you ever have more suggestions, we’re all ears. Best, HelpDesk Team Replied March 2025 --- ### Best customer service software - Overall rating: 5/5 - Reviewer: Gyalpo K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, good service, easy to use, not complicated #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great service, excellent overall #### Cons As its quite new, there are little tweaks to be done #### Reasons for switching to HelpDesk Ticketing system transferred as the old one was out of date #### Vendor response Hello Gyalpo! Thanks for sharing your experience. We're thrilled to hear HelpDesk is making customer service easy and hassle-free for you. Your feedback on the overall ease of use and excellent service truly makes our day. We also appreciate your patience as we continue to refine and perfect HelpDesk—your insights help us grow and improve! We're glad you chose to make the switch and trusted us with your ticketing needs. If there's anything else we can do to support your team, just let us know. Thanks again for being with us. Warm regards, HelpDesk Team Replied April 2025 --- ### Reliable and User-Friendly HD System - Overall rating: 5/5 - Reviewer: Natalia J. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. #### Cons The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. #### Vendor response Hello Natalia. Thank you for your detailed and thoughtful feedback. We’re glad to hear that you find the HelpDesk system reliable, intuitive, and easy to navigate for users of all experience levels. It’s great to know that it fulfills its core purpose effectively. We also truly appreciate your constructive suggestions regarding bulk messaging, custom ticket statuses, exporting full threads, improved chat readability, and managing attachments more efficiently. Feedback like this is extremely valuable to us and helps guide the direction of future enhancements. If you ever have questions, need assistance, or would like to discuss your ideas further, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience with us. Best regards, HelpDesk Team Replied December 2025 --- ### Simple, intuitive but with concerns. - Overall rating: 4/5 - Reviewer: Gustavo O. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been good, but it's very negative that we don't know whether emails are going to spam or simply taking a long time to appear. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform has a simple and intuitive look. Following up on emails is very clear and straightforward. #### Cons Many relevant emails are ending up in the SPAM folder, which is very disruptive. In addition, emails often take a long time to appear in the system. #### Reasons for switching to HelpDesk Email management and customer compliance. #### Vendor response Hello Gustavo. Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform intuitive and that following up on emails is clear and straightforward. We’re sorry to hear about the issues with emails ending up in spam folders and delays in emails appearing in the system. We understand how disruptive this can be, especially when reliable email delivery and visibility are critical to your workflow. Your comments highlight an important area, and feedback like this helps us prioritize improvements and investigations around email handling and deliverability. If you experience these issues again or would like us to look into your setup in more detail, please don’t hesitate to reach out—our support team is always available and happy to help. Thank you for your honesty and for using HelpDesk. Best regards, HelpDesk Team Replied December 2025 --- ### Efficient and Effective - Overall rating: 5/5 - Reviewer: Justine H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate being able to handle customer requests and outstanding issues, work collaboratively with my team, and maintain organized historical data through the tag system. #### Cons It would be really helpful to have the option to tag or follow a specific ticket without automatically receiving an email for every single update. My inbox gets quite busy, and the constant notifications can be overwhelming. #### Vendor response Hello Justine. Thank you for sharing your feedback! We’re glad to hear that HelpDesk helps you manage customer requests, collaborate effectively with your team, and stay organized using the tag system. It’s great to know the platform has contributed to more efficient teamwork and issue resolution. We also appreciate your suggestion about having more flexible notification options when following or tagging tickets. Managing inbox noise is an important part of productivity, and feedback like this helps us identify ways to improve the experience. Thank you for taking the time to share your thoughts and for using HelpDesk. Best regards, HelpDesk Team Replied December 2025 --- ### Great Collaborative Tool - Overall rating: 5/5 - Reviewer: Jazzmine S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to communicate across different teams to resolve internal issues. I interact with the tool the most when connecting to our tech team on internal issues that affect employees and customers and it is a great way for multiple people to report the same issue at once to bring attention to it. #### Cons I think the program is efficient. There can sometimes be delayed responses, but I think that is no fault to the helpdesk tool. #### Vendor response Hello Jazzmine. Thank you for sharing your feedback. We’re glad to hear that HelpDesk helps facilitate communication across different teams and makes it easier to collaborate on internal issues that impact both employees and customers. It’s great to know that the ability for multiple people to report the same issue adds value to your workflow. We also appreciate your understanding regarding occasional response delays and your recognition that this isn’t a limitation of the tool itself. Thank you for taking the time to share your experience and for using HelpDesk to support your team’s collaboration. Best regards, HelpDesk Team Replied December 2025 --- ### Easy to Use, Intuitive. - Overall rating: 5/5 - Reviewer: Ron H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HelpDesk has been incredible, thus far. It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate how intuitive it can be. I love the fact that it tracks all of the traffic in a concise, easy-to-read format. #### Cons I dislike the fact that you can't sort through HelpDesk tickets by other identifiers (i.e., Subject (Website Contact Form Submission), Custom Quote Forms, etc.). This type of implementation would be essential in providing a little more fluidity with working through tickets/submissions. #### Vendor response Hello Ron! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that you find the platform intuitive and helpful in streamlining your workflow—especially when it comes to integrating with tools like HubSpot. We also truly appreciate your constructive feedback regarding ticket sorting by identifiers like subject lines or form types. Insights like yours help us better understand user needs and continuously improve the platform to serve you even better. Thanks again for being a part of the HelpDesk community. We're grateful to have you with us and are here to support you every step of the way. Warm regards, HelpDesk Team Replied May 2025 --- ### Newbie (But Enjoying it) - Overall rating: 5/5 - Reviewer: Antonio R. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been positive. We are on a trial period. Once the full company is engulfed in this system it will run seamless #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Notification system of the tickets arriving to my gmail is seamless. I feel the way to close tickets and respond is also great. I'm new to the system but so far it works fantastic. #### Cons I would HelpDesk to increase attachment sizes. I work with alot of cad files and it would be helpful to add files of all sizes. #### Vendor response Hello Antonio. Thank you for sharing your experience! We’re glad to hear that the ticket notifications to your email are working seamlessly and that you find closing and responding to tickets straightforward. It’s great to know that even as a new user, the system has been working well for you so far. We appreciate your feedback regarding attachment size limits, especially for larger CAD files. This is valuable input and something we’ll take into consideration as we continue to improve the platform. We’re happy to hear your overall experience has been positive during the trial period, and we look forward to supporting your team as you continue using HelpDesk. Best regards, HelpDesk Team Replied December 2025 --- ### One of the best ticket platform - Overall rating: 5/5 - Reviewer: Salvatore F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good definitely among the best ticket managers I have ever used, small things to improve but many positive aspects #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the ease of use of the platform, the speed of management thanks to the pre-set responses #### Cons It would certainly be better if tickets assigned to other departments disappeared directly without having to refresh the page #### Vendor response Hello Salvatore. Thank you for your feedback! We’re happy to hear that you appreciate the ease of use of the platform and the efficiency gained through pre-set responses. It’s great to know that HelpDesk stands out as one of the best ticket managers you’ve used. We also appreciate your suggestion regarding ticket updates when they’re assigned to other departments. Feedback like this helps us identify small areas for improvement as we continue enhancing the overall experience. Thank you for sharing your thoughts and for your support. Best regards, HelpDesk Team Replied December 2025 --- ### Help Desk chat support experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I have had a fair amount of experience with this tool, in particular I found the integration into websites very easy and the possibility of customizing the graphic layout. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The graphical interface is very intuitive and allows for quick interaction with the user you are chatting with. #### Cons I don't find sending attachments very easy when you're chatting with someone. The user experience could be improved. #### Vendor response Hello! Thank you for your feedback! We’re glad to hear that you find the graphical interface intuitive and that interacting with users is quick and easy. It’s also great to know that website integration and customization options have been valuable to you. We appreciate your comments regarding the attachment experience during chats. Constructive feedback like this helps us identify areas where we can further improve usability. Thank you for taking the time to share your experience and for using our tool. Best regards, HelpDesk Team Replied December 2025 --- ### HelpDesk review - Overall rating: 5/5 - Reviewer: Alma R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HelpDesk has been extraordinary so far. No complaints from it, like I mentioned before it's pretty smooth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The HelpDesk is easy and smooth to navigate. Not complicated at all, this is a wonderful efficient work tool. #### Cons Nothing, all is pretty good, smooth and intuitive. Can't think of anything I don't like about the HelpDesk. #### Vendor response Hello Alma! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that you find it smooth, intuitive, and efficient to use. It's always encouraging to know that our platform is making your work easier and more enjoyable. We truly appreciate your kind words and support. If you ever have suggestions or ideas for improvement down the line, we're always here and happy to listen. Thanks again for being a valued user! Best regards, HelpDesk Team Replied May 2025 --- ### HelpDesk Tickets Review BC/HS/HH - Overall rating: 5/5 - Reviewer: Annette T. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience has been good. We have not complaints about how the system works, our overall complaint is that we now have to pay for it when previously it was free with LiveChat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and we get to them as quickly as we can. #### Cons That it is now a separate subscription from LiveChat an it is expensive, used to be free with our LiveChat subscription. #### Vendor response Hello Annette! Thank you for sharing your feedback. We’re glad to hear the system has helped you support your customers quickly and effectively, whether live or via messages. That kind of impact is exactly what we aim for, so it’s great to know it’s working well for your team. We also appreciate your honesty regarding the change in subscription and cost. We understand that shifting from a bundled model to a separate subscription can be frustrating, and your feedback is important as we continually evaluate how we offer and package our services. If you have any additional thoughts or suggestions on how we could improve the value of the product or ease the transition, we’d love to hear them. Your insights help shape future updates and decisions. Thanks again for being a part of our community. Best regards, HelpDesk Team Replied May 2025 --- ### Clear and transparent - Overall rating: 5/5 - Reviewer: Phani K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Transparency. I have a complete view of all tickets so that my customers status is visible to me and my team. It makes our job easy. #### Cons nothing that I can think of. Maybe getting alerted in read only access makes it easier to other team members besides support to know what is going on when a ticket is closed. #### Vendor response Hello Phani! Thank you for your feedback! We’re glad to hear that the transparency of ticket visibility helps you and your team stay informed and makes your work easier. Providing a clear overview of ticket status is something we strongly value. We also appreciate your suggestion regarding alerts for team members with read-only access when tickets are closed. Feedback like this helps us identify opportunities to improve collaboration and visibility across teams. Thank you for taking the time to share your thoughts and for using HelpDesk. Best regards, HelpDesk Team Replied December 2025 --- ### Flawless CRM - Overall rating: 5/5 - Reviewer: tanattiya r. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome. Your system makes it easy to stay motivated because of this constant measurements of my performance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A super comprehensive self-performance dashboard #### Cons The canned response list should have sub section to categorize topics other than relying on #keywording #### Vendor response Hello Tanattiya! Thank you for taking the time to share your feedback. We truly appreciate your insights. We’re thrilled to hear that the self-performance dashboard is helping you stay motivated and on track with your goals. We also appreciate your suggestion regarding the canned response list. Your feedback is invaluable, and we will certainly consider your idea for future improvements to better categorize topics and enhance your user experience. Thanks again for your thoughtful review! We’re glad to have you as part of the HelpDesk community. Best regards, HelpDesk Team Replied March 2025 --- ### Review of helpdesk cw - Overall rating: 5/5 - Reviewer: Christopher W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is nice I’m glad that we have this opportunity for customers to get answers to their questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s pretty easy to get the access to the customers that are requesting to help #### Cons If you’re logged out at sometimes difficult to get logged back in #### Vendor response Hello Christopher! Thank you for sharing your experience with HelpDesk. We’re happy to hear it’s been easy for you to connect with customers and help them get answers. We appreciate you mentioning the login issue—we'll share that with the team so we can look into making things smoother. Feedback like yours really helps us improve. Thanks again for taking the time, and if you ever have more thoughts, we’d love to hear them. Best, HelpDeak Team Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/?page=2) --- HelpDesk Reviews, Pros and Cons - 2026 Software Advice