My only major complain is that the desktop version is very limited in capabilities. Constantly being online for the full product is not always an option.

Superb CRM tool for our Boutique Recruitment Consultancy, recommended to many already.

Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes.

Also ,a surprisingly complete version on mobile,which helps you make dynamic changes in real time. It is reasonably priced and easy to work it.

I like that with it you can prioritize files. The Customer Service is always quick to respond and resolve issues.

This is/was a terrific starter CRM. It even supports autosave so you don't lose notes.

Lack of updates and financial tracking. Disappointed that they are not continuing.

I appreciate how inclusive the free trial is. It does a really good job at showing you the ropes and is the main reason for me to upgrade.

It's really easy to setup and maneuver. When our business just started out, it was perfect - not complex, really simple.

Great way to track relationships and contacts.

There were no levels of permissions for our users. This meant that everyone had the capability to change or edit items accidentally.

On the rare instance I do have a question or a suggestion for improvement, the customer service is responsive, helpful, and friendly.

I would recommend this CRM for its ease of use. There were not many intricate features.

You just set it up and are good to go with using it.

It also integrates your template emails ,which is amazingly useful when planning your campaigns.

I find it somewhat difficult when I forget someone name and there's no company association, it can take some time to look through all the Bob's in the database.

Great Price and Great functionality - Hard to Navigate at first.

It used to interface with gmail but has now stopped that and will no longer receive upgrades, which is a shame.

Countless controls and functions and sections and definitions and miserable standard of support meant it was shelved within a few months.

HighRise helps me be more organized with storing essential customer data ,which makes me more efficient at work.

It works, the team do great work, features trickle in, you provide great support, easy to use, easy to share with other people.

High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on.

Easy to use and integrate with email and multiple users. A great place to keep all info on your clients.

I love the many options you get when you use the software, The emailing system could be better, but honestly it gets the job done for the price. You can save templates and store databases as well.

We love Highrise because of its user friendliness, the many features in the meantime (and this is increasing ever more!). Great support team to, very much on the ball.

InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

Requests are difficult to find via search functionality. Search often returns irrelevant results.

The reports that can be generated with the system are impractical and visually poor.

Organization, problem tracking, time management.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

What I like most about this software is its simplicity. However, it's robust at the same time.

Their ease of use, their customer support. The feature set is the best, they have all the functionalities needed and more.

It is worth investing in an application of these characteristics.

Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

The operation is intuitive. It is easy to install and configure.

It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.

We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.

Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.

This is one of the best software for the manage of IT, we are using it for two years and they are growing better.

Organize the work and give us greater control of the solutions.

The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.

InvGate represents the harmony between a great software product and excellent graphic interface for the end user.

The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good.

I recommend you have friendly interfaces. And that its use for users and administrators is easier.

Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

I like the fact that end users can score the techs tickets.

It's still difficult to find some older request made by different users and collaborators.

Great option for collaborative, ITIL-focused ITSM.

The integration with Active Directory works great.

When printing out a lit of tickets for a user, the font is so small, it's hard to read.

Personalization is the best option of this soft. Is a tool that is modeled to the extent of the help desk you want to create.

Ease of use and configuration. The product creates ticket automatically from emails and phone calls.

Sometimes complex to make automatic workflows. Avoid repeating the same claims.

Purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support.

Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.

I am also happy about the possibility of integration with other programs, for example, Confluence.

US Dollar

Highrise is a CRM solution for small businesses with contact and task management functionality. The software allows users to track communication with clients so that teams can view the status of deals and relationships. Contacts can be imported into Highrise from Outlook, Gmail, and Excel and tagged so that they can be organized, filtered, and searched. Users can also add notes and comments to contact details and utilize custom data fields for people and companies.


Highrise task management functionality lets users create tasks, view tasks by company, contact or project, and add reminders to projects. Users can also share address books, store important emails, attach documents to projects and control the privacy settings.


Highrise provides a feature called "Good Morning," which is a virtual personal assistant that helps users organize and respond to incoming activity that needs attention. The software connects to MailChimp so that users can target and send email marketing campaigns to contacts. The software also integrates with other third party tools via API.



LongDescription

Internal Chat Integration

Document Storage

Sales Pipeline Management

Referral Tracking

Pipeline Management

Template Management

Data Import/Export

Customer Support

Self Service Portal

Subscriber Management

Contact Management

Lead Management

Email Marketing

List Management

Performance Metrics

Territory Management

Shared Contacts

Lead Segmentation

Workflow Management

Source Tracking

CAN SPAM Compliance

Segmentation

WYSIWYG Editor

Lead Nurturing

Interaction Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Quotes/Estimates

Task Management

Campaign Management

Prospecting Tools

Search/Filter

Web browser (OS agnostic)

Highrise Basic:  $24/month
Up to 6 users
5,000 contacts
10 deals
5GB storage

Highrise Plus: $49/month
Up to 15 users
20,000 contacts
Unlimited deals
15GB storage

Highrise Premium: $99/month
Up to 40 users
30,000 contacts
Unlimited deals
30GB storage

Highrise Max: $149/month
Unlimited users
50,000 contacts
Unlimited deals
75GB storage

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

Highrise

Webinars

Documentation

Videos

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premise option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.


InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. 


InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.



Commenting/Notes

Support Ticket Management

Real Time Analytics

Employee Management

Surveys & Feedback

Email Alerts

Access Controls/Permissions

Activity Tracking

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Project Management

Approval Process Control

Procurement Management

Knowledge Management

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Problem Management

Email Templates

Configurable Workflow

Mobile Access

Dashboard Creation

Service Reporting

CMDB

Service Catalog

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real Time Notifications

Real Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Service Level Agreement (SLA) Management

Availability Management

Customizable Templates

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Incident Management

IT Asset Tracking

Drag & Drop

Third Party Integrations

Release Management

Customer Complaint Tracking

Routing

Help Desk Management

Client Portal

Customizable Reports

Issue Tracking

IT Reporting

Mac OS

Windows 8

Windows 10

Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Desk agents, and the number of assets to be managed.

Highrise vs InvGate Service Desk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

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