All Ivanti Neurons for ITSM Reviews
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Barak
Verified reviewer
Warehousing, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Very Customizable
So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.
PROSYou seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.
CONSThe customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.
Reasons for switching to Ivanti Neurons for ITSM
Spiceworks is free and not robust.
Marko
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Simple to use remote support tool
I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.
PROSReliable and simple to use tool for remote access and support, it offers extended device information
CONSNot able to send windows shortcuts, not able to send sound.
Matt
Verified reviewer
Food & Beverages, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed July 2021
Landesk is a decent ticketing solution
I like that you can have multiple databases synced together.
CONSRemote tool doesn't always work well. Wish the ticket search was better.
Reasons for switching to Ivanti Neurons for ITSM
Corporate decision.
Brandon
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
A no-frills incident and service request management platform that does its job.
It is a no frills service management solution that does work. There may be better out there.
PROSEverything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.
CONSinterface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.
Angela
Verified reviewer
Higher Education, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Easy Work Orders and so much more!
The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.
PROSThere is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.
CONSI don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.
Michele
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed May 2021
Great Platform for Purchase Orders
We were able to keep track of all of our purchases, and we have a ton!
PROSI was able to input all of my purchase orders so purchasing can receive them. I wasn't able to do much with my clearance level!
CONSit was a little confusing! Once I entered my invoice I wasn't able to go back and view it, I didn't like that, and I wasn't able to change it. It also didn't have enough lines for items.
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Highly customisable and easy to use
Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy.
PROSHighly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company.
CONSSome features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements.
Reasons for switching to Ivanti Neurons for ITSM
EOL previous system.
Dhaval
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
2
Reviewed February 2019
Found Landesk an OK ticketing system
The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future.
CONSI have a lot of cons of Landesk, Slow in response, takes a lot of time to open the new tab, attachment is not in the same comment tab.
Anonymous
201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2018
Good IT workflow system
Very straightforward to use and navigate. Quick access and reporting availability along with process flow for workflow.
CONSSystem can be a little clunky to add attachments and to check statuses of tickets being generated by customers.
Anonymous
201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
2
Reviewed July 2019
It is an ok software
Our IT department tested out this product for awhile. I really liked the reminders you get
CONSOverall it was ok and could be slow at times
Joel
Used free trial
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2017
Longtime customer, marginal success
We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot.