JIRA Service Desk

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Ratings & Reviews

Overall Rating

4.36 / 5 (249)

4.71 / 5 (125)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 19, 2020

February 12, 2020

Pros/Cons

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Very flexible tool, very useful in seeking assistance especially to our IT team, very simple and user friendly

  • Cons

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • It's JIRA, it's not the most aesthetically pleasing tool, but it does what it advertises and help us more easily manage our tickets.

  • Pros

  • We love using this for our learning platform. It’s simple & employees like the ease of use

  • Really easy to build lessons without a lot of technical know-how. It is quick to get content in, publish, and assign out to users. The interface is very clean and self-explanatory to use.

  • Cons

  • The dashboard is a little weak for discovery and the search is presented in a manner that results in 1 lesson producing many search results.

  • Admin dashboard could use some improvement and more wiki functionality. I would also like a bit more customization in terms of formatting the content.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots