Patch management

quick to connect to workstations, easy to remote to servers

Unable to download files from remote servers

The overall experience is great, especially in managing large enterprises, I will never look back at SCCM again.

The ability to control and manage our entire Winte/Linux environments from one console.

Not all the features of security edition (on-premise) are available, lack fo integration options with on premise systems.

Console is friendly, script deployment to the end user computers is really good

Updates come last to MSP version compared with cloud version

We heavily use the below features and it works perfectly. Multi Tenancy Patch Management Software Deployment Configuration Management

1. The Agent doesn't update the information itself if the machine with the same hostname move from Work-group to Domain. It creates 2 machines consuming 2 licenses. Its a manual work to clear the agents.

Using it for 3 years now, everyday We manage all client's endpoints with it

Easy to get in place, easy to maintain and so easy to connect to client's systems A must have to earn time and centralize day to day administration

Mobile device management could go deeper in management

Simplifies Patch-Management immensely and allows us to revoke admin permissions from users.

Self-Service for app installation as well as prepackaged apps are useful. Although some useful apps aren't in the catalogue (eg. 1password).

Portal frequently switches between customers when not intended.

Easy to use and deploy

Ability to see powered up host, query reporting and host remote control features

Superseded patches are greyed out and cannot be removed - Patches that are declined do not automatically get removed from the the patch count

Overall, the amount of time I've saved remoting into machines, automatically pushing software using configurations when making a new PC, pushing registry changes, checking things with the remote Command Prompt, remotely patching and seeing remote computer performance has really given me a ton of my time back. That is absolutely crucial for us since I'm the only IT person we have for a company with over 100 computers to track.

The automated patching. This has done wonders for freeing up time I could spend doing more important things like furthering our company in software development.

I think how hard it is to uninstall programs. It doesn't get a very complete list from individual users. For example, I had zoom installed for several people and it was giving me problems in Tenable.io. I couldn't use this software because it couldn't find it. I had to uninstall each one manually.

Overall positive experience and decent value for money. I would recommend this for most mid-size organizations looking for a decent option at a reasonable price.

The suite of features available is very large and useful. The sky is the limit when it comes to what you want to manage and report on for any managed devices. During the pandemic report management become of the utmost important as well as inventorying everyone computer. This product was able to allow us to do it seamlessly and effectively.

No major complaints, but the UI could be better. It could be cleaner and more logically laid out but the have been making improvements over the last few years. The other thing is that support is inconsistent. It really depends upon who you get and when seems to dictate the quality of service that you get.

Im am very satisfied with this product

Ease of use and user friendlyness , clear and understandable menu items

As far as I am aware there are no cons that I have come across

Asset and inventory management, as required by Cyber essentials for example are one of the main reasons we use the software. Patch management and reporting is an important feature we make a lot of use of, along with softaware asset management

Desktop central is very easy to use and makes complex reports a breeze. The ability to profile devices by type/age/almost anything is very helpful. DTC also has remote control which is a great additional feature and sets it apart from other tools

Nothing really to say hear. From time to time there is a feature that doesnt quite work in the way you expect, but the support team are normally on to this quickly

On this software, we can manage our desktop/laptop/cellphones centrally and with the help of Active Directory configuration, we can add multiple machines with user discovery. We can also create a restriction for social media and video streaming websites to avoid bandwidth consumption and we can also push the latest software patches on those machines which are missing those critical patches and are vulnerable to security threats.

Its operational speed is very low and its agents are installed on monitored devices, and when users take their machines home with them, they face the same restrictions at home as they have been applied for office use.

this resolved lots of issues in terms of patch management as devices were not patched in time and this includes 3rd party apps and does not focus on one app or solution. inventory assist with asset management.

Patch management includes auto deployment to ensure devices are updated frequently and are compliant.

Unable to modify Secure Gateway Server URL from Admin portal, this can only be done by changes in the config file.

Managing desktops for software development and asset inventory become easy

Excellent customer support, multiple options, easy to use

Not really but sometimes found missing features

Except for the manual updates, the experience is very good.

It is very easy to use and intuitive!!!!

It should be corrected that the updates are automatic and not manual.

Its very easy to use! the first page is a dashboard where u can see everything about the devices.

The searchbalk has some lags some times. the portal can be slowly some times.

Good for inventory management. It integrates with Service Desk Plus to allow for CMDB description

Licenses costing is tiered. Could be better if cost could be tagged by total volume to purchase during a period agreed.

This software has so many options and abilities that any IT or support team will love it to its core.

Some of the webinars are rough to understand the presenter but. I haven't found anything that I would consider a con. This product does exactly what it states.

Most issues are known issues to be fixed at some point in the future.

It is inexpensive, good value, most features mostly work most of the time.

Most features work mostly most of the time.

Overall is really powerfull, full of features and really easy to use.

I really like the remote features like sending CMD commands remotely.

Sometimes it might get stuck on logins, or the session times-out and there is no way of extending the timeout.

speed and also usability , it is not complicated like any other projects that we used to using ,

It has made it easier for me to be able to do installations, remote computers, patch installations and I can have the information of the equipment in a single platform

I can manage the teams from a single platform

At first it is a bit difficult to understand where to perform any action

In general the following features of Manage Engine Desktop Central - Patch Management - Software Deployment - Inventory

In MSP version of Desktop Central it sometimes switches between Customers when you change the tab (for example from Inventory to Patch Management)

Best remote tool I have ever used.

Ease of use, overall dependability, nice tool set.

Can have glitches/bugs occasionally. Do occasionally get lag in screen displays and the occasional disconnect.

It has been a great experience so far. I haven't had any problems at all.

The remote control, inventory management and patch management features.

None specific. I like all the feature in manage engine.