--- title: "Teamwork Desk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Teamwork Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Teamwork Desk is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/teamwork-desk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Teamwork Desk](https://www.softwareadvice.com/help-desk/teamwork-desk-profile/) / Teamwork Desk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/teamwork-desk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/teamwork-desk-profile/alternatives/) # Teamwork Desk User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 143 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 79 reviews (55%) - 4 stars: 52 reviews (36%) - 3 stars: 7 reviews (5%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Great for interaction with other computers. - I recall that there was no frustration and everything was running smoothly while we were using the platform. - Easy to use and deploy ### Most mentioned cons - Does not integrate with much other software that we use to enhance the customer experience. - Reports constantly fail to load in dashboard. ## Teamwork Desk customer reviews Showing reviews 1-25 of 143 (page 1). ### Necessary when using Teamwork Projects - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket. #### Cons Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs. #### Vendor response Hi Lisa, Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us! We appreciate your feedback on the draft emails and I will forward this request to the team. Have a great day, Karen at Teamwork Replied January 2021 --- ### Time Saver - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are absolutely in love with this platform, we have used several other platforms in the past and Teamwork have made our work easier, creating projects, communicating with customers and organizing our task through the day #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Features Integration the ability to communicate with customers in the outside and team in the inside with the same platform. #### Cons Storage options, very limited and the upgrade options are too pricey. #### Vendor response Hi Marielle, Thank you so much for the nice review. We are delighted to see a 10/10 score, a big win for us at Teamwork. I will pass your feedback about the limited storage space and upgrade pricing onto the product team. Kind Regards, Teamwork Replied January 2021 --- ### Not the most user-friendly helpdesk option around - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros The only pro to this software is that users can reply as though to an email. #### Cons Pretty much everything else. It's not intuitive if you're older than a millennial, it doesn't allow us to define which users work for which company so we can't sort anything, it's messy, confusing, and hard to have a clean workflow with. --- ### Respage - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Great service. Easy to roll out to employees #### Cons Reporting doesn't work that well. I wish Knowledgebase could be hidden from public more seamlessly. I wish it was clearer that a note was internal and reply is to customer. #### Vendor response Hi Jackie, We are delighted that you are enjoying Teamwork Desk! I'm sorry to hear you are experiencing issues with reporting, could you email us at support@teamwork.com so we can look into this further? Kind regards, Karen at Teamwork Replied February 2021 --- ### Love Teamwork Desk! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Teamwork Desk has been a breeze to work with. They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better. I would recommend them to anyone looking for a customer service ticketing service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use. Ability to see workload of each team member at a glance. #### Cons I don't see any cons from my viewpoint... #### Vendor response Hi Danny, Thanks for such a great review of Teamwork Desk - we love to see a 10/10 score! No cons? That's music to our ears! Don't hesitate to contact us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork Replied February 2021 --- ### Easy to use Application with Sleek UI - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily. #### Cons The ability to export information and flexibility of creating user definable analytics report for management viewing. #### Vendor response Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork Replied February 2021 --- ### Teamwork Desk for Support management - Overall rating: 3/5 - Reviewer: Lucas F. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros - All of your tickets in 1 view - Easy to add "notes" for other team members - Easy to assign tickets with own inbox - Good integration with Gmail #### Cons - Sometimes it's "offline" - Sometimes you can't find tickets - No option to "flag" tickets when they are overdue #### Vendor response Hi Lucas, Thanks for your review of Teamwork Desk! I'm glad to hear that you have enjoyed our notes feature alongside our gmail integration! Flagging tickets? That's an interesting one! Could you email us over at support@teamwork.com with more details of how this could be used and we can organise a feature request for you with our Desk team? Looking forward to hearing from you! Nancy at Teamwork :) Replied October 2019 --- ### Teamwork still is and has been the best and continually improving Team Management App EVER! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WONDERFUL!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. - Features and definitely the app loading speed which is near instant loading. - Much so their continuous innovation, along with their public road map. #### Cons - I do wish one thing, and that is user permissions would respect all tab settings and left panel categories within the app, but some of it is set to show based on a "team" and not all to the individual "team member". - Also the Gant Chart, I've seen some better implementations and that would could be nicely improved in Teamwork. #### Vendor response Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork. Replied May 2019 --- ### Great way to manage projects - Overall rating: 5/5 - Reviewer: Ariana Jose V. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamWork really is a easier way to manage projects and make the best of it. I can measure the time i spend doing every task and i get to know what i have to do next, even assign people to task and upload files. #### Cons Is a little complicated when you start to use it but with time you can make a excellent job with projects. #### Vendor response Hey Ariana Jose, Thank you for your review of Teamwork Projects. Great to hear our products are helping you to manage your projects. Feel free to get in touch to explain what you found difficult at first and what onboarding issues you experienced at support@teamwork.com. We offer free daily live webinars, by joining our webinars you will learn how to use specific features, find out about Teamwork best practice and hear about new updates. Feel free to join these at anytime, this will also be useful if you are training a new user to use Teamwork Projects https://www.teamwork.com/webinars. Kind Regards, Deborah Replied April 2018 --- ### Excellent Help Desk Software - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been very good. Working with the company has just been ok. They have some strange billing requirements, and the fact that they are not based in the US has made it a little difficult (scheduling customer service meetings and things like that) but overall it has been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use, but the best part about is that it shares an interface design with Teamwork Projects. I have been using Desk since it was still in Beta and I really got used to it. #### Cons There could be more integration with Teamwork Projects. I would like to be able to assign small tasks related to a project using Desk to a technician. #### Vendor response Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork. Replied May 2019 --- ### Teamwork became the backbone of my business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's hard to point to just one thing that makes Teamwork so great, but the fact that Teamwork makes everything just so intuitive and easy to do is probably the best part. You can turn on and off features for different projects so they don't distract you from what you're trying to achieve. It's easy to get other people on the team involved and they don't need to ask a lot of questions in order to be productive. You get recurring tasks, subtasks, due dates, isolation of users between projects and a whole host of other features right out of the box. Not every project is the same and Teamwork clearly recognizes that. There's even a Chrome plugin that can be used to send data (like links, messages, tasks, etc) into Teamwork based on webpages you visit or information you come across that could be helpful for a project. #### Cons There's very little to dislike about Teamwork. The biggest downside is more of a data management issue than anything else, but you do have to be a little careful about using it as a dumping ground for everything. It's very easy to just start adding things like links, notes, notebooks, etc, and then forget that they're there or lose track of them. The search capabilities are really good, but if you forgot something was there, you might have a hard time tracking it down. Tags appear to be global in a way that makes them visible across all projects and all project groupings. Not the end of the world, but you want to be consistent about naming them or making sure you don't put something like 'problem-customer' in there, which might be seen by people who could get offended, especially if it was on something they requested. Honestly, I'm hunting for things to complain about. I've used a ton of different tools like this and Teamwork is by far the best one I've found. #### Vendor response Hi Mike, Thank you for your review. Great to hear all your pros, especially your use of the Chrome plugin. Your best practice and advice on data management and being organized is very useful. Check out our powerful new filter options, the following blog post will explain it in detail https://blog.teamwork.com/powerful-new-filter-options-now-available-teamwork-projects/. Kind regards, Wes Replied October 2017 --- ### Teamworkdesk + Teamwork = win - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Teamwork Projects fairly heavily in our office with over 85 projects on the go. We had an issue with our team using Google Apps, not responding to customer requests and people not know where issues or support requests were at. I reviewed Teamwork Desk, Freshdesk, Zendesk and a few other systems, the winner was easily Teamwork Desk due to its direct integration with Teamwork Projects. Our staff use it all day and the ability to create a task for the projects they are working on, in the same window, its vital to keep us moving quickly through support requests and turn them into billable hours. On the flip side if you are in teamwork projects and need to view a customer communication its one click away. I would like to see a better integration between desk and projects, where we dont have to enter customers in 'twice' and have customers and organisations sync across the two, and I'm sure its in development. If you're used to Zendesk, its a bit cluttered compared to it, but once you get the hang of it there's some great features which makes it customisable, such as tags and smart inboxes. The built in KB is great and its fully customisable via CSS and you can use your own subdomain with a cname hook up, pretty easy to get going in under 5 minutes. If we didnt use Teamwork Projects though we probably wouldnt use Desk, as its a system made (imo) for the teamwork ecosystem. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works great with Teamwork Projects Has all the features of any desk system Helpdesk, submit a ticket function and CNAME for vanity subdomain #### Cons A bit clunky Integrations are still behind competitors Sometimes its hard to find the right setting to modify something #### Vendor response Hi Harry, Thanks so much for taking the time to write this review. We really appreciate your feedback. I've passed on your comments to the rest of the team and we're all delighted with the 9/10 review. We're glad you enjoy the integrations between Teamwork Desk and Teamwork Projects. We plan on making them even more tightly integrated in the future so watch this space :). I've added your suggestions about making the tool more user friendly to our feature request list. We'll work hard to try and make the app the very best it can be. In the mean time, if we can do anything to improve your experiences with any of the products please let us know at support@teamwork.com. Thanks again, Therese Replied November 2016 --- ### My business switched all of our tasks from ASANA and Process.st to Teamwork.com for better features. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered We have streamlined the recurring tasks and the accountability to complete them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros * The customizable templates are the key feature that drew us away from ASANA. * The ability to assign and view the templates in a variety of ways is what drew us away from Process.st. * The customer service has been amazing... and we are still using the free - not paid - product. * The mobile app is very good and is actually used by my staff. #### Cons * The product has a little more learning curve and other products we have tried, but the trade-off was increased functionality with better features * There are some features I really, really want that are lacking such as an integrated scheduling and timeclock software. My perfect product would allow me to assign task lists as I make a schedule, and any scheduling software should be integrated with a timeclock to track tardiness and absences. (Hey, Teamwork, if you ever look at building this into the product, please talk to me -- I have a lot to say about this!) * There is no easy way to conclude a task list unless all tasks are checked as completed. I need a way to close task lists even when some items are incomplete. My business is an animal hospital, so there are times when some tasks are deferred to attend to emergency cases. Another team member on another shift will complete the deferred task on his or her own task list. #### Vendor response Hi Rae, Thank you for your review. We are happy you are utilising the additional functionality and can see the trade off between the learning curve and benefits of the software. We would like to hear what you have to say about additional features, feel free to email us at marketing@teamwork.com. We are constantly improving and adding to our features, check out our roadmap to see what is on the horizon. https://www.teamwork.com/roadmap?product=desk Kind regards, Wes Replied July 2017 --- ### Excellent, time-savings, intuitive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Time-savings is the biggest. Better transparency on projects, better client interaction and better teamwork (no pun intended.) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Teamwork Projects is very easy to use. I love the various keyboard shortcuts. It's great to be able to take advantage of the various project views as well for the different types of workflow my teammates prefer to implement. I love that Teamwork Desk integrates fully with the Project Management platform. #### Cons I wish departments/teams existed now. It's difficult to take full advantage of the suite of tools due to the way we work at my company project to project. Teams would really help in that regard, or maybe sub-projects. A way to create tasks from Slack would be nice as well via an integration maybe. #### Vendor response Hi Tim, Thank you for your review. We are delighted you are having such a positive experience with Teamwork Desk and Projects. They are literally made for each other. We are constantly improving our products and adding new features, feel free to have a look at our roadmap to see what changes have been made and what is coming (there is a page for both Projects and Desk). https://www.teamwork.com/roadmap?product=projects The benefits you are experiencing speak for themselves, exactly what we want you to experience. P.S. Who doesn't love a good pun :) Kind regards, Wes Replied July 2017 --- ### My Absolute Favorite Task Organizer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros As a web developer who often works with teams of other developers, whether remotely or in the office, Teamwork is hands down my favorite task organizer to keep everyone on track. It's interface is very easy to use, and the ticket system is straightforward to understand. The ability to mark tickets with a certain status, see which team members are viewing the task in real time, and assign tickets directly to team members are only a few of my favorite functions that Teamwork executes so well. #### Cons The only complaint I could think of, is sometimes when there are a lot of tickets open, Teamwork can be a bit slow to launch. But honestly it's never more than 10-20 seconds so there is not much to that complaint. The software is not free, but it's affordable for all the features that it provides. #### Vendor response Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork. Replied May 2019 --- ### The all in one inbox management tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used Teamwork Desk for a few years as inbox management for multiple email addresses. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customization and development internally for great operational processes. #### Cons Setup can be complex based on your needs. --- ### Teamwork Is Critical for getting our Work Done - Overall rating: 5/5 - Reviewer: Jeremy W. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have been very satisfied with Teamwork Desk. It has allowed me to help my clients efficiently and manage my workflow in a very organized manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to link work tickets to tasks for my team. This helps us stay organized and efficient in solving our customers' problems. #### Cons There are times when teamwork will have issues creating tickets. I can start creating a task, then if I click into a different section it will erase the entire description I have wrote. #### Vendor response Hi Jeremy, Thanks for your review of Teamwork Desk - we are delighted to hear it has helped with your company's workflow. I've passed your ticketing issues onto the support team to investigate this further. Have a great day, Karen at Teamwork Replied February 2021 --- ### irreplaceable ticket tracking software - Overall rating: 5/5 - Reviewer: Dan J. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On a daily basis I constantly get requests to handle this or that from all of our account managers, sometimes even from our directer of operations. the ability to track all of these tickets is a life saver. i have had a request come in to cancel a client or make a particular change to their IVR, only to have it come into question at a later date. the ability to search and find the specific request, who sent it, what i did, and when have been a saving grace on numerous occasions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing that i like most about the teamwork desk is that i can keep all of my work orders neatly filed and accessible. The program gives me the option to have various outcomes of each ticket that comes through. #### Cons I feel maybe the layout of the interface could be a little more user friendly or easier to find specific items. #### Vendor response Hi Daniel, Thanks for a great review of Teamwork Desk - it's always great to see a 10/10 score! Irreplaceable? That's something we love to hear! I've noted your issues with the interface and will pass them onto the design team. Have a great day, Karen at Teamwork Replied February 2021 --- ### Changed the business! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Switching to Teamwork Desk changed my business! It enabled me to get away from incessant emails, build a better, more efficient team, and make sure my client's needs are being taken care of systematically. **It got a 4 for functionality because I wish that it connected seamlessly with Teamwork Projects' time tracking tool and billing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tagging, categorizing, and triggers are helpful. API with Zaps are a must now-a-days and it helps! #### Cons Timing tracking syncing with Teamwork Projects timing tools. It's tough to breakout all of the users who are working on a ticket and add them. Then having to go back and forth to get the billing amount (based on hours worked). 1. It does not include the Subject line so we can't tell which website or customer it is. 2. It does not keep the breakout of hours/minutes by user. 3. It does not include the ticket number. #### Vendor response Hi Christina, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. I'll pass on your feedback about logging time t the rest of the team here for their consideration. Best regards, Therese Replied April 2017 --- ### Solid Tool for the Money - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Online Media - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros LOVE the ticketing; the ability to track a task from beginning to end is great. Unlike email; everything is in one place and all the messages/notes are together. #### Cons When planning projects that span several months, I would like to see all of my projects' timelines in one spot, so I can see where my resources overlap, when to start the next phase of another project, etc. I'd like a Gantt chart, but with all my open and pending projects. #### Vendor response Hi Laura, We are delighted you are enjoying Teamwork Desk - the ticketing system is a real game changer! I've passed your recommendations onto the product team - they love a challenge! Have a great day, Karen at Teamwork Replied February 2021 --- ### Fantastic PM Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Adding projects based on different team members is super easy Easy to use the billing and timing features Running reports is fast and accurate Running Teamwork chat through your mobile device is excellent for internal communication #### Cons None! Of all the project management softwares I've used, Teamwork has been the best so far. #### Vendor response Hi there, Thank you for the review of Teamwork Desk. Kind regards, Nancy at Teamwork. Replied May 2019 --- ### Overall good, missing a few key features though - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered - Connectivity can be an issue sometimes with pages not loading / unable to connect. - There is no "root cause" or "Resolution" box so we can't track/ report on what the most common issues are and what was done to resolve them. - Still missing the grouping customers into companies feature which has been in the pipeline for a while. - Can't create a ticket with a note or comment, still has to be an email when you might not want those details to be customer facing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Interface is nice cloud based, so accessible #### Cons Missing features as describes in the previous comments Price difference between standard and Pro is too much. #### Vendor response Hi James, Thanks so much for your review. We really appreciate you taking the time to write it. As Teamwork Desk is a cloud based software, issues such as connectivity and loading times would generally be attributed to things like wifi connections. If you're unsure send us a mail to support@teamwork.com with some more detail and we'll look into it for you. You'll be happy to hear that customer grouping is on our roadmap and we hope to release it soon. It is possible to create a ticket with a note - You can create a ticket, in the body of the ticket you can write comments then toggle off the option to send this to the customer. Alternatively you can create a ticket and add a note to it afterwards. Notes are for internal use only and customers wont be able to see them. I hope this helps let me know if you have any other questions on this. Best regards, Therese Replied April 2017 --- ### ISSUES on text editor & notifications - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We start using this service, but now we are forced to continue with them because they have all our messages history. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Unfortunately, I got used to the layout. #### Cons The text editor is adding extra spaces. It is very unprofessional. The last version of this App does not include notifications when a new ticket arrives. Poor customer service. They say that I and all my work team are lying. They won't fix the issue because they need to create a new editor. #### Vendor response Hi Fernando, Thanks for your review of Teamwork. We are sorry to hear you've had issues with Teamwork - could you contact us at support@teamwork.com so we can investigate this further? Many thanks, Karen at Teamwork Replied February 2021 --- ### Teamwork has been so helpful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Really appreciate the streamline of multiple inboxes it has made managing many clients tickets manageable. #### Cons nothing everything has been good, billing was an issue but that was resolved with updates. #### Vendor response Hi Jeune, Thanks for the great review of Teamwork Desk, we really appreciate the positive feedback! If you ever experience any issues or wish to submit a feature request, contact us at support@teamwork.com Kind Regards, Karen at Teamwork Replied January 2021 --- ### LOVE Teamwork Desk! - Overall rating: 5/5 - Reviewer: Chris C. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Teamwork Desk to efficiently manage all of our incoming emails from clients for the last several months and the experience has been great so far. We love how it seamlessly integrates with Google Apps and our task management system (Teamwork Projects). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Hi Chris, Thanks so much for taking the time to write this review. We really appreciate your feedback. We're delighted that you've had such a positive experience with Teamwork Desk. If you think of anything we can do to improve your experience with the product even more, please get in touch. Best regards, Therese Replied February 2017 ---