All Trengo Reviews
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Frits
Verified reviewer
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Very nice messaging app
Our clients are helped through various channels, served by Trengo
PROSUseful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
CONSThey changed their pricing plan, with a half year for existing customers.
Reasons for switching to Trengo
Zendesk had no Whatsapp
Christ
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Useful tool in organisations
Good, good support.
PROSIntegration of several communication channels
CONSSome useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Reason for choosing Trengo
The integration of communication channels and use within a team.
Giacomo
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2024
Multiple sudden changes of price, very unstable (more than doubled)
Answering customers is not bad but anything related to customer support is slow and low quality. The sudden surge in prices forces me to move all my data and system to another platform. This is very frustrating, and for this reason I highly recommend anyone to stay away from this company (they will forcefully upsell/upgrade you).
PROSModern-looking, fairly easy to implement.
CONSCustomer support is slow and inneficient. Pricing is extremely unstable. Several bumps over the months and sudden changes in pricing structure that penalize smaller companies. My monthly price has doubled, and conversions are now capped (so I'll have to pay more if I get more support requests). No legacy plans, you are forced to upgrade. This will happen again in the future, no doubt.
Reasons for switching to Trengo
Trengo was more modern looking and easier to use.
Tim
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Great feature richt and easy to use software that saves time
Trengo saves us time, brings us closer to our customer and shortens response times.
PROSEverthing in one place with an interface that works like a charm and looks good too.
CONSSometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Reasons for switching to Trengo
More features, better pricing, Dutch product.
Lars
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Its a great tool that saves me a lot of time!
Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
CONSI have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
Carien
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Very good
We made the flow for our customer service work. After a try out and getting used to the system for everyone involved, we think it is one of the best choices we have made this past year for our company. It works fast, efficient, customers are happy and it is easy to switch from one user to another so no customer needs to wait long for an answer. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly. If we have a problem which they cannot solve immediately, they always let us know they cannot solve it right away. That way we are not left in the dark like so many companies do. Hooray for [SENSITIVE CONTENT HIDDEN] and her team!
PROSTrengo made our company work more efficient. Our customer service is now able to reply to our customers who come from different channels, it saves time and money.
CONSThe way we had to change the e-mail addresss from a weird code into a proper "sender" address.
Reasons for switching to Trengo
Trengo offers the things we need: connections with Facebook, Watsapp, chat, e-mail: it all works well for us.
Theo
Human Resources, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Super communicationtool for the support-team
Easy to use tool to combine all communication channels you have. This way our support-team has one place to answer the question from our clients (from mail to chat, all in one place). Other pro; Trengo is building rapidly new features. We are now integrating the chatbot for even better communication with our user.
CONSFor the way we use it, it is super! In the future it would be usefull the get even more insights and more smarter marketing automations based on insights. But the way we use it now it is super!
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Trengo
Integration with Whatsapp for business, online help center feature and last but not least the chat.
CONSMinimum of 4 seats for using Whatsapp feature.
Reasons for switching to Trengo
Laurien
Food Production, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
A nice program
A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
PROSI really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
CONSFor me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Vendor Response
Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk
Replied April 2020
Zoë
Consumer Services, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2020
Pretty good
We use this to communicate directly with our consumers and it works well doing this.
PROSDoes the work pretty well and is easy to use.
CONSSometimes the overview is not very clear
Jeffrey
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2024
Higher price for fewer features
We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage.
PROSTicket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels.
CONSConstant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues.
Reasons for switching to Trengo
Integrated channels, such as WhatsApp and social channels.
Floortje
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Werkt super voor onze customer care afdeling!
We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd.
PROSAls customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.
CONSWe verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.
Reason for choosing Trengo
Prijs-/kwaliteitverhouding
Reasons for switching to Trengo
We zijn overgestapt omdat het moeilijk was om meerdere teams met elkaar te laten samenwerken. De software was heel erg verouderd en het was lastig om aanpassingen te doen. Trengo is veel moderner en het is voor mij als administrator veel makkelijker om zelf aanpassingen te maken of instellingen te veranderen.
Stijn
Music, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2022
Slechte klantenservice en slecht werkende telefoon systeem
Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had ervoor moeten zorgen dat onze customer support makkelijker werd en beter voor de klant, maar het word er tot nu toe alleen meer gestrest door. Wij gebruiken de telefoon service "voice" en die werkt bijna niet en hierdoor hebben wij al vele klanten telefonisch niet kunnen helpen. Ik had niet veel verwacht van de software die ze ervoor aanboden, maar het zou wel moeten werken. Ook hun support is zeer omslachtig en niet eens Nederlands. Ik word 4x gevraagd om dezelfde gegevens toe te sturen naar het support team. Ik snap niet waarom ze dat bijvoorbeeld niet kunnen terugvinden in hun eigen gemaakte systeem.
PROSMakkelijk tickets delen met collega's en toewijzen.
CONSHet gebruiken van de optie voice werkt nauwelijks tot niet. De software had moeten lijden dat onze customer support makkelijker werd, maar het word er tot nu toe alleen meer gestrest door.
Reason for choosing Trengo
Voor een bedrijf die klantenservice hulpmiddelen verkoopt moeten ze zelf nog aan het werk met hun eigen klantenservice. Omdat Trengo een Nederlands bedrijf is. Ik hoopte op ook Nederlands support. Ook hadden ze een overzichtelijkere software met meerdere functies.
Mariëlle
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Handige software en compleet pakket
Via zowel chat als telefoon kunnen we onze klanten snel en goed advies geven!
PROSVeel mogelijkheden om service te verlenen aan klanten, ook online te gebruiken.
CONSIn het begin wat problemen gehad met de integratie van Trengo omdat dit toen ook nog een vrij nieuwe software was, gelukkig is dit nu goed opgelost. Betreft telefonisch contact zou het handig zijn dat mensen die in de wacht staan te horen kunnen krijgen hoelang ze nog moet wachten / hoeveel mensen er nog voor hen zijn. Nu wordt er soms opgehangen omdat het te lang duurt.
Jacco
Verified reviewer
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great program
I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.
CONSI would say the mobile app could use some updates to make it faster. But it still works great - just could be faster!
Lena
Renewables & Environment, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Fijn programma met veel mogelijkheden
Fijne partij die altijd klaar staat om je te helpen. Vriendelijke support medewerkers denken goed mee voor een gepaste oplossing
PROSFijn programma waar alles onder een dak zit. Van chat tot mail. Trengo biedt de mogelijkheid om klanten zo snel en goed mogelijk te helpen.
CONSHet is een one size fits all programma. Hierdoor ben je beperkt in je mogelijkheden.
Martijn
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
Great company, great product!
I like the company and it's staff, very smart people with a sense of humor, great to work with!
PROSEasy to use, self explanatory, helps our customer service to scale
CONSSometimes you need middel man, for instance with Whatsapp, this delays implementation
Jacco
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Very stable tool that we are using to be available for our clients via chat and whatsapp.
Easy to set-up / implement and the tool allows us to interact with our customers better. Trengo is easy to work with as a user, there is an online version and also a desktop app. Also provides statistics and enough ways for us to customize it to our needs.
CONSWe did try to also use it for our info@ mailbox but came to the conclusion it is not a great replacement for a dedicated email tool like Outlook when you are using that at the same time.
Skip
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great Software!
We use Trengo to contact all of our customers through various channels, such as e-mail, facebook, whatsapp and chatbot.
PROSWe use it everyday for contact with our customers. Trengo makes this very easy for us.
CONSIt took us a little while to find a workflow, but now that we got one, it works great!
bram
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Trengo Review Van Mossel
Intergration with channels like Whatsapp, facebook etc
CONSThere are no thinks i like least about this software?
Maurice
Automotive, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2020
Trengo review
It works good, but not all my customers like it
PROSThe option that you can send a message instead of making a lot of phonecalls
CONSThat there is no option that you can send directly to whatsapp
Reasons for switching to Trengo
Just to try
Vendor Response
Hi Maurice, Thank you for your review. Unfortunately, WhatsApp does not allow to initiate conversations with customers with a random message. When possible this would enable people to misuse Whatsapp and send bulk messages to consumers. It is possible to send pre-defined template messages (approved by WhatsApp) after an official opt-in by the customer or after the 24-hour window. If you have any more questions or like to set up the template messages, do not hesitate to contact us at team@trengo.com. Best, Luuk
Replied April 2020
Hartger
Wholesale, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2022
Lijkt goed, is niet altijd intuitief. Slechte support desk
Makkelijke implementatie. Lastige support.
PROSSuper makkelijk te implementeren. Veel kanalen.
CONSEmail is omslachtig, koppelingen van emails in threads niet altijd intuitief. Koppelen en verwijderen niet altijd slim.
Reason for choosing Trengo
Nederlands product
Shelly
Facilities Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Fijn in gebruik
Software is makkelijk om in gebruik te nemen. Erg fijn dat je uit 1 inbox werkt en daarnaast ook kan monitoren of berichten worden opgepakt.
PROSFijn om uit 1 inbox te werken. Makkelijk in gebruik.
CONSOp dit moment heb ik nog geen nadelen ondervonden.