--- title: "Suncoast Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Suncoast. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Suncoast is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/suncoast-solutions-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / [Suncoast](https://www.softwareadvice.com/home-health/suncoast-solutions-profile/) / Suncoast Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/suncoast-solutions-profile/) Reviews # Suncoast User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 4.3/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 6 reviews (46%) - 4 stars: 4 reviews (31%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (15%) ## Suncoast customer reviews Showing reviews 1-13 of 13 (page 1). ### Very good software in terms of attention - Overall rating: 5/5 - Reviewer: Fabiana P. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its design is excellent and a service available for patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good software in terms of attention, it is updated and improving its quality. It's easy for me to use now that I've adapted to their tools. #### Cons Sometimes it is a bit slow and this is a very frequent problem so it limits the use a lot. They must improve that part. --- ### Great Program - Overall rating: 5/5 - Reviewer: Amy A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great to work with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hospice Appropriate for all disciplines and the ability to keep us in compliance with an easy IDG platform #### Cons Implementation was long and some meetings were unnecessary #### Reasons for choosing Suncoast Background was easier to use for administration #### Reasons for switching to Suncoast Our program retired --- ### Major issues - Overall rating: 1/5 - Reviewer: Binyamin M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing #### Cons Major problems on a regular basisIt is extremely difficult for me to do my job because suncoast is constantly experiencing frequent major critical problems --- ### Has saved us a lot of time and work and allowed maximum billing - Overall rating: 4/5 - Reviewer: Charlene V. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros on top of the Medicare regulations to keep us compliant! addressed pharmacy imports, icd-10, two tier payment reform etc. we would have been lost if our software didn't keep up with the requirements. #### Cons can have slow turn around for support tickets, sometimes response is very quick and other times can take several days which can be frustrating. particularly when I have a device in hand at the time and may or may not have easy access to the device in a few days. --- ### Suncoast Software and Hospice - Overall rating: 4.5/5 - Reviewer: Lindy B. - Industry: Hospital & Health Care - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Suncoast is in the know. They are up-to-date and in compliance with everything that CMS sends our way. I feel we have a leg up on everything because we have Suncoast. I don't feel like we are missing anything. They keep us up to date. They are very responsive to our needs. Their educational programs are outstanding. Their account rep follows up and helps with all questions. I don't have anything negative to say. They are great; they help us focus on what we do best: quality patient care! They offer educational forums and webinars. They have a great training program. #### Cons I don't have any criticisms of this product. It is well designed. There isn't one thing that they haven't thought of. They send out updates and provide all the fixes to meet new regulations. --- ### The Beast - Overall rating: 1/5 - Reviewer: Terri M. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is the most inefficient EMR I have used. It does not self populate. It asks you for the same information in several places but doesn't give you the same drop down to pick from, such as in one spot it asks for race. Ok-Caucasian. Then it asks again, but now you have to pick White because Caucasian isn't on there. There is no way to create a smart phrase. You have to type in the frequently used phrases or lists every time, or save them on a different site and copy and paste every time. Everything is drop down...click, click, click. It takes forever. It is time-consuming. It is very difficult to find any information you want to read about the patient, such as visits, notes, etc. There are so many quirks to it. It will not allow you to save your work at certain intervals, so if you get interrupted and have to stop, you will probably loose everything you have charted and have to do it all over again. It is awful. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros Nothing. #### Cons Totally inefficient, cumbersome, antiquated. --- ### Good Customer Service - Overall rating: 4.5/5 - Reviewer: Kara R. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Suncoast keeps up with new regulations coming and is proactive in figuring out how we stay current. Billing help is awesome! #### Cons Need more palliative care specific forms - someplace for the NP to document all eight domains of palliative care. --- ### Quality Hospice EMR - Overall rating: 4/5 - Reviewer: Sarah S. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3.5/5 - Functionality: 4.5/5 #### Pros Suncoast does a good job of updating their product to keep up with changing hospice regulations. #### Cons The expertise of support staff seems to have decreased substantially in the past few years. --- ### Hospice & Palliative Care - Overall rating: 4/5 - Reviewer: Jason W. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reliable and adaptable product. Supportive and knowledgeable staff. Once familiar with the base structure, very easy to navigate and use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Suncoast Solutions is a complete solution! - Overall rating: 5/5 - Reviewer: Michael L. - Industry: Hospital & Health Care - Product usage: Used unspecified for unspecified - Reviewed: November 2013 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros A truly unique aspect of the company is the level of commitment they bring to our organization's specific needs and feedback. From support to training to future development, Suncoast offers a complete package that I would highly recommend! #### Cons I have no major complaints with the product and vendor. --- ### Suncoast V7 Upgrade experience - Overall rating: 5/5 - Reviewer: Joe P. - Industry: Hospital & Health Care - Product usage: Used unspecified for unspecified - Reviewed: February 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The upgrade process from 6.3.3 to V7.x.x was awesome. There was lots of planning and attention to detail on behalf of the vendor. #### Cons They did not share enough about the new version upgrade experiences from other companies that went to V7. --- ### Christmas Eve Woes - Overall rating: 4/5 - Reviewer: David D. - Industry: Hospital & Health Care - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The technical support is very good and are always available when you need them! #### Cons The application is very detailed and highly configurable. That can be both a blessing or a bane. --- ### New User Experience - Overall rating: 3/5 - Reviewer: Matthew N. - Industry: Hospital & Health Care - Product usage: Used unspecified for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2.5/5 - Functionality: 3/5 #### Pros This product appears to be dependable, although I have only used it for 3 months. #### Cons User Interface is extremely outdated and in need of a cleaner, simplified experience --- Suncoast Reviews, Pros and Cons - 2026 Software Advice