All Suncoast Reviews
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Fabiana
Verified reviewer
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Very good software in terms of attention
Its design is excellent and a service available for patients.
PROSVery good software in terms of attention, it is updated and improving its quality. It's easy for me to use now that I've adapted to their tools.
CONSSometimes it is a bit slow and this is a very frequent problem so it limits the use a lot. They must improve that part.
Amy
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Program
Great to work with
PROSHospice Appropriate for all disciplines and the ability to keep us in compliance with an easy IDG platform
CONSImplementation was long and some meetings were unnecessary
Reason for choosing Suncoast
Background was easier to use for administration
Reasons for switching to Suncoast
Our program retired
Binyamin
Health, Wellness and Fitness, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
Major issues
Horrible
PROSNothing
CONSMajor problems on a regular basisIt is extremely difficult for me to do my job because suncoast is constantly experiencing frequent major critical problems
Charlene
Hospital & Health Care
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2016
Has saved us a lot of time and work and allowed maximum billing
on top of the Medicare regulations to keep us compliant! addressed pharmacy imports, icd-10, two tier payment reform etc. we would have been lost if our software didn't keep up with the requirements.
CONScan have slow turn around for support tickets, sometimes response is very quick and other times can take several days which can be frustrating. particularly when I have a device in hand at the time and may or may not have easy access to the device in a few days.
Lindy
Hospital & Health Care
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2014
Suncoast Software and Hospice
Suncoast is in the know. They are up-to-date and in compliance with everything that CMS sends our way. I feel we have a leg up on everything because we have Suncoast. I don't feel like we are missing anything. They keep us up to date. They are very responsive to our needs. Their educational programs are outstanding. Their account rep follows up and helps with all questions. I don't have anything negative to say. They are great; they help us focus on what we do best: quality patient care! They offer educational forums and webinars. They have a great training program.
CONSI don't have any criticisms of this product. It is well designed. There isn't one thing that they haven't thought of. They send out updates and provide all the fixes to meet new regulations.
Terri
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed February 2017
The Beast
This is the most inefficient EMR I have used. It does not self populate. It asks you for the same information in several places but doesn't give you the same drop down to pick from, such as in one spot it asks for race. Ok-Caucasian. Then it asks again, but now you have to pick White because Caucasian isn't on there. There is no way to create a smart phrase. You have to type in the frequently used phrases or lists every time, or save them on a different site and copy and paste every time. Everything is drop down...click, click, click. It takes forever. It is time-consuming. It is very difficult to find any information you want to read about the patient, such as visits, notes, etc. There are so many quirks to it. It will not allow you to save your work at certain intervals, so if you get interrupted and have to stop, you will probably loose everything you have charted and have to do it all over again. It is awful.
PROSNothing.
CONSTotally inefficient, cumbersome, antiquated.
Sarah
Hospital & Health Care
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2016
Quality Hospice EMR
Suncoast does a good job of updating their product to keep up with changing hospice regulations.
CONSThe expertise of support staff seems to have decreased substantially in the past few years.
Jason
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2016
Hospice & Palliative Care
Reliable and adaptable product. Supportive and knowledgeable staff. Once familiar with the base structure, very easy to navigate and use.
David
Hospital & Health Care
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2015
Christmas Eve Woes
The technical support is very good and are always available when you need them!
CONSThe application is very detailed and highly configurable. That can be both a blessing or a bane.
Matthew
Hospital & Health Care
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed July 2016
New User Experience
This product appears to be dependable, although I have only used it for 3 months.
CONSUser Interface is extremely outdated and in need of a cleaner, simplified experience
Kara
Hospital & Health Care
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Good Customer Service
Suncoast keeps up with new regulations coming and is proactive in figuring out how we stay current. Billing help is awesome!
CONSNeed more palliative care specific forms - someplace for the NP to document all eight domains of palliative care.
Michael
Hospital & Health Care
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2013
Suncoast Solutions is a complete solution!
A truly unique aspect of the company is the level of commitment they bring to our organization's specific needs and feedback. From support to training to future development, Suncoast offers a complete package that I would highly recommend!
CONSI have no major complaints with the product and vendor.
Joe
Hospital & Health Care
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2014
Suncoast V7 Upgrade experience
The upgrade process from 6.3.3 to V7.x.x was awesome. There was lots of planning and attention to detail on behalf of the vendor.
CONSThey did not share enough about the new version upgrade experiences from other companies that went to V7.