After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on. Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time. I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings

Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use

In brief, these issues remain: -No auto-save feature ("We're working on one, I've been told." That was 2 years ago.) I don't really lose much anymore due to the lack of an auto-save feature because I have given up with Point of Service documentation and do about 90% of my note at home. It is very difficult to do POS documentation, especially evaluations. The two PTAs and OT at my company do minimal POS documentation as well. One of the other PTs maybe does 50% of her documentation POS. -The system still times out earlier than 45 minutes with more than acceptable frequency, resulting in lost work. -Viewing past treatment notes is very cumbersome and the layout is breaks up the flow and makes reading difficult. This is perhaps the most unforgiveable failure because it is so short-sighted and would be easy to fix. -Kmail, the in-EMR messaging service has a user interface straight out of the 1990's. If you appreciate the features from modern (post 2000) messaging services, you will be disappointed. And more recently, they "upgraded" the "Tests and Measures" feature for, say Berg Balance Assessment, 30"STS, Tinetti, etc. Before, you could just write in the scores. Now you have to navigate to a new page and if you type "30 " instead of "30" (Note the extra space in the first "30"), it will flag it as "not a number." It's not like MS-EXCEL, where they calculate a difference, it's just text! All in all, it's slow & cumbersome. There is way too much clicking!

Customer Support is friendly. The software is fairly intuitive and takes very little time to learn. I am a Home Health Physical Therapist using Kinnser/Wellsky Software since Fall of 2017.

Wow! I have been using this software since fall of 2017. I last wrote a review in February 2018. Of significance, NONE of the issues I had in February 2018 have been addressed. Please see that review so I don't have to repeat the details. Further, the changes they have made (very few from the perspective of an in-the-field-clinician) have made the EMR worse, not better. I AM THINKING OF QUITTING MY JOB OVER THIS SOFTWARE! It makes me very depressed and makes productivity very difficult. I note that very few of the reviewers on this website are clinicians in the field. In my limited experience, most don't like it.

Generally Kinnser is a good program. It’s definitely on the pricier end of the spectrum, but has less faults than a lot of other major systems.

The organization of the program was easy to understand—the patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well.

I didn’t like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the “extras” weren’t transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance.

When I found out that a new client was using Kinser, or what they called Wellsky, I was skeptical because I had never heard of it before. When I was finally given clearance to use the software, I found it to be chock full of features and resources that even some competitors were slow to adopt. It can be difficult to use at times because of numerous technical bugs and some very avoidable issues with the OASIS resource, but it is very useful if you do not have another software for your medical company.

I did some research and was confident that I would be able to use The software with relative ease, especially after reviewing the so-called manual, which was really just a few pages of “How-To” for computer illiterates. I was wrong. It took WAY too long to understand this program before I realized that I wasn’t losing my mind, but that the program itself was terribly plagued with bugs and technical issues. I am constantly signed out when I’m barely idle for ten minutes, and sometimes I even click the “stay signed” button that pops up and I’m signed out anyway, I can’t seem to find clinical notes and data necessary for billing - it’s as if the PTs and RNs post them and then they’re lost in the Kinser Matrix. I have had more issues billing and exporting digital claim files with this software than any of its contemporaries. I can not recommend this until they get their act together.

Over all, Could be a better product if you would consider the clinician out in the field and make more user friendly. I think it was geared to sell it to office admin.

Takes the place of a lot of paper, I can find out information without calling office, saves trips to office.

NO AUTO SAVE. I spend so much time rewriting notes because it doesn’t always load correctly, or if I’m busy with a pt for too long, it drops off line, I then chart more and when I save I find out NOTHING WAS SAVED.. modern software auto saves. The font is difficult to read on tablets, it does not work well on non iPad tablets. Information needed on a pt is not easily accesssble. You have to leave your note and Enter 2 more areas to get basic stuff like DOB, Dr info or medication info, then you risk LOOSING EVERYTHING YOUVE CHARTED BECAUSE IT DIDNT LOAD.theres got to be better solutions than this software.

I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc...

User friendly

I hate not being able to see multiple patients and their schedules at the same time. Also very expensive...

Ease of use. Could pull up and see schedule on main screen.

What ever you needed you had to prepare yourself . The program is a just a shell

The software improved significantly when the progress to goals was added

Easy to document all in one page. No need to go to different areas of a patient chart to add information regarding your visit/assessment

Not a lot of free text area on the assessment to document information not preset as part of the assessment form.

PPS PLUS is what it is carrying for me right now. It basically is probably what makes it unique from other softwares. You don't need an icd 10 book to finish coding. PPS Plus so far is accurate and a perfect guide.

The ease of use as what their marketer says. I don't really find it user friendly enough. especially that you cannot open multiple windows with it without it acting up. Having multiple windows working separately definitely gives a user an edge.

No benefit of being with a huge corporation like WellSky.

Easy to use schedule, billing and notes. Flow of the notes are well planned.

Once WellSky took over Kinnser the quality of support and care for their clients ended. Kinnser was great and did not think of you as a number. WellSky cares more about increasing costs and complicating the Home Health Software. Support is terrible and rarely responds, and when they do it's normally a condescending conversation. I've used Kinnser for over 8 years and will look for another solution which is sad.

Customer service experience is bad. You could be on hold for over 30 minutes and the call will eventually be cut . Even when you leave a call back number, they hardly return calls.

Saves a lot of paperwork. The weekly eligibility tests helps a lot in tracking change in payer source.

Navigating patient's home health episode is time consuming especially patients that has more than 3 episodes . It's disappointing that one could not even modify visit frequency on the OASIS once entered, even though not completed or even exported.

User friendly, was good when it was with the original builder. Easy to navigate. Good reports options

With New owner the price now is Expensive with poor customer support, BEWARE and make sure read the contract cause there’s a lot of Gray areas favoring the them.

My agency has used Kinnser for 1 year and overall it is an excellent product. As with all Electronic Health Records, there are a few minor things we would change.

Billing overview you can see all or your claims in one place, if they are ready to go, and if they have paid. Documenting visits notes extremely easy to learn. Calendar view with visit types is very easy to follow. Customer service is immediate.

Rescheduling a visit date, I would like for it to be able to change it in more than one place.

It worked for what we needed, but lacked innovation

Terrible user interface, and desperate need for an app

Their technical support staff is very friendly however they may not know the answer to your question. The reporting is very thorough. Ease of use would be great however their software is so slow it creates more frustration than anything.

1) As stated above, the software is very slow. Wait times per screen is 5 to 10 seconds. They say this was being fixed but it has gotten worse. 2) Bug issues are rarely fixed. We have not been able to use their mobile app since we signed on. This was brought up to them and still has not been fixed. Many of the software bugs we found have not been fixed and have been in development's hands for months now. 3) They are more concerned about rolling out new features and will not fix the old. 4) Many of the new features pertain to accounting.

REALLY LOVE KINNSER. IT IS VERY EASY TO NAVIGATE AND HAS MADE MY WORK SO MUCH EASIER. I GET A LOT MORE THINGS DONE IN MY WORK DAY USING KINNSER THAN OUR PREVIOUS SOFTWARE. I WOULD HIGHLY RECOMMEND THIS SOFTWARE.

VERY EASY TO NAVIGATE, UPDATES ARE ALWAYS TIMELY, PROGRAM WORKS FAST, EASY TO ADD AND DELETE VISITS.

Our agency is not a cookie cutter model, after extensive research I found Software Advice and told them about the most haves, the would like to haves, and the structure of our agengy. They narrowed our search and we decided to go with ADLware by Kinnser. They were very helpful in offering training and onboarding. That was their best strength.

As I stated, we are a different model than most and wanted to find a software program that was heavy is customization for agencies. We were sold on that. And unfortunately, that was the biggest let down with this software.

It covers all the detailed rules of Home Healthcare very precisely and makes it almost error-free. This saves lot of time and effort compared to doing the evaluation/notes manually

User interface and reports are tricky to use. It lacks ease of transition from one screen to another.

First experience 2 years ago was great and I was super excited to use Kinnser. We only had Medicare patients at the time and it was super easy , no problems ( old Kinnser version) . Easy scheduling , easy billing , Medicare number verifications etc. Less paperwork . easy to track orders. But unfortunately after the new version took place everything seem to go down hill. We started having problems generating claims, we were losing data with each software update :( Very disappointing .

Easy to use .

Loosing data

We bought Kinnser for our start-up agency and there were a number of challenges right off the bat. Learning it was, in many cases, not intuitive. Worse, there were modules that simply didn't work and they were not able to fix them. We cut our losses and moved to another system and are very, very happy

Mobil app is very easy to use and has lots of functions

Not intuitive. Some modules did not work. Clunky.

CLEAN FORMS, WEB BASED, OASIS IS CLEAR AND EASY TO PERFORM, GOOD BILLING DUTIES, DASHBOARD IS GREAT,

PRICE!!!! PRICE!!! CALENDAR IS HARD TO FILL OUT AND WOULD BE BETTER IF IT LOADED FROM EVALUATION, GOALS SHOULD BE LISTED AND HAVE THE ABILITY TO ADDRESS FROM PTA NOTES

Kinnser Software is easy to use! My staff and clinicians love the workflow. Since using Kinnser, our agency has seen a decrease in overhead expenses. When Medicare every year is decreasing reimbursement rates, Kinnser really helps us stay afloat. Kinnser's customer services is awesome. No waiting and I get a support specialist in minutes to help me out. They also hold educational and training events in my area several times a year. I love Kinnser Software.

It offered a lot of features to help you work more efficiently. This product offered telephony, wide option of reporting, and scheduling.

It was a tad complicated to navigate. They really could simplify this program a bit more. When we were test driving the system at my previous job we were all very anxious to switch over due to the complexity of the product.

This is one of the only product which is complete in providing the continuum of Therapy and Agency integration, which helps bring the staffing and the Agency integrated.