Very good customer service when you need help. (a real human answers the phone) Pricing is very reasonable as well. We've been using this software for approx 7yrs.

The software is pliable in that it is designed primarily for home inspections but we use it for energy audits and it's very easy to use and customize to fit your needs.

no great way to do utility bill analysis

I like the ease of use of the software. I write my reports from my pictures. The pictures are on the right. I review the picture, select the section of the report it goes in, insert, and then choose pre-written smart text to describe the problem. Then I can customize the pre-written text for the specific issue. Highlighting on the picture with arrows, circles, lines... easy. Cropping and zooming the picture... click done. I can even insert hyperlinks to web based articles on electric panel defects or what asbestos tiles look like. I also was able to customize the General Summary the way I wanted it and create a custom cover sheet.

While they have a tablet based interface, the main software itself only runs on Windows. For a while I ran it on a Mac using both Parallels and VMS, but there were always issues with file location (these may have been solved). What I would really like is to be able to log in from any machine (or tablet like an iPad Pro) and write the full report online. They have teased that this is coming... There are several products out there that have been doing this for years. Homegauge is the top in the industry. I am disappointed that this has not come to pass yet. ESPECIALLY since their software is essentially creating an html document and online html document editors have been available for over a decade.

My experience recently has been terrible. I have complained repeatedly that my clients cannot access inspection agreements (and reports) from their website. They have refused to address the problem. They have only been giving me lip service. Part of this problem was created when Homegauge added extra steps that my clients have to go through when approving inspection agreements. Homegauge added 4 pages (steps) that my clients have to see before accessing their agreements. More importantly, Homegauge added these pages in order to sell insurance and other services to MY CLIENTS. They are directly trying to market to the customers I worked hard to acquire. Marketing directly to my clients without my permission is unethical, but in the process of doing this, they have complicated the process my clients use when accessing their inspection agreements and reports. It is a great inconvenience to my clients and Homegauge refuses to do anything about this.

It appeared to be a good product at the time with good customer support. The [SENSITIVE CONTENT] at the time was a home inspector and developed the software himself from what I understand. But the company was bought out by a larger corporation.

I have been using Homegauge for over 6 years. I like the product, but their customer service has declined drastically since the company was sold to a larger corporation. Since the company was sold, I have more trouble getting through on the phone to a customer rep.

It's Great! I contact customer service and get quick replies and easy to follow instructions when I get stuck on something. I feel that they actually listen to their customer base and try to meet the concerns with updates of the software. Sometimes I find myself watching the youtube video's that they do ... it does help.

Really like the software ... pretty easy to use for the most part ... no real learning curve here ... just need to be patient and pay attention that includes when editing a template. I edited mine several times over the years to fit my and my clients needs ... really happy with it.

I don't think it's really the software itself --- but saving / printing to a PDF - well lets say I wish there was an alternative ... Adobe and other PDF's tend to rearrange the report - just doesn't look as nice and neat as the HTML version. The other one is editing Reps info ... including email ... Reps change companies but leave behind team members that use the same email ... maybe a more less restrictive editing ability would be nice.