Very good customer service when you need help. (a real human answers the phone) Pricing is very reasonable as well. We've been using this software for approx 7yrs.

The software is pliable in that it is designed primarily for home inspections but we use it for energy audits and it's very easy to use and customize to fit your needs.

no great way to do utility bill analysis

I like the ease of use of the software. I write my reports from my pictures. The pictures are on the right. I review the picture, select the section of the report it goes in, insert, and then choose pre-written smart text to describe the problem. Then I can customize the pre-written text for the specific issue. Highlighting on the picture with arrows, circles, lines... easy. Cropping and zooming the picture... click done. I can even insert hyperlinks to web based articles on electric panel defects or what asbestos tiles look like. I also was able to customize the General Summary the way I wanted it and create a custom cover sheet.

While they have a tablet based interface, the main software itself only runs on Windows. For a while I ran it on a Mac using both Parallels and VMS, but there were always issues with file location (these may have been solved). What I would really like is to be able to log in from any machine (or tablet like an iPad Pro) and write the full report online. They have teased that this is coming... There are several products out there that have been doing this for years. Homegauge is the top in the industry. I am disappointed that this has not come to pass yet. ESPECIALLY since their software is essentially creating an html document and online html document editors have been available for over a decade.

Poor, it's not very well designed, there are places where they used 0 in place of an o. For example: Hell0 this is H0megauge. L0L

I guess it does let me create inspection reports but at a high cost which goes up every year.

1. They have terrible support. 2. Even though they charge you a lot to use the software, they don't consider you their customer. Their customer is your client so they will try to sell their services to them. 3. The software is older and outdated compared to similar software. 4. Rather than update the software you already purchased, they just created a different version and want you to pay for it monthly. 5. The software claims to have many different templates but when you create a defect comment, it is only available in one template which makes all the other templates useless. 6. No matter what problem you will have using the product, it will always be blamed on your computer, camera, cell phone, etc. never their fault. 7. I've used the product for 8 years because once you create a bunch of inspection comments, it's difficult to switch to another company. Over the years, whenever we have requested a new feature, the response has always been, "Yes, we get asked for that feature a lot and maybe in the future", they have never added any of the features. 8. Since the company is now owned by American Family Insurance, they will try to sell insurance to your clients. Over the years we have had many companies try to offer us money to give them access to our clients information. We have always declined since it's not fair to clients. However, they will force insurance offers on your clients even if you tell them you do not want this.

Professional reports that wow my clients and business services that have saved time and headaches. An all in one company that offers everything needed to get started. Some of those features may not be as great as could be found elsewhere for more money, but work well enough to satisfy startup business needs and budget.

Full suite of features that help run your business in addition to excellent software, webinars, and customer support.

Can be cumbersome at times. The many options for customizing could be more streamlined and easier to learn as you go. Same with making changes to customer information after scheduling.