Very good customer service when you need help. (a real human answers the phone) Pricing is very reasonable as well. We've been using this software for approx 7yrs.

The software is pliable in that it is designed primarily for home inspections but we use it for energy audits and it's very easy to use and customize to fit your needs.

no great way to do utility bill analysis

Solved report writing as a whole. The platform is great and generating reports. Home Gauge has also built two websites to date. Each have turned out great. Web services has been great to work with. If there are changes or dislikes, home gauge has always been accommodating with changes and my expectations. Scheduler, which I don't use because it's too time consuming to use and set it all up. There are not enough options to change fees on the fly, too many fixed prices with no range of ability to change them to meet my needs.

The companion and cloud use. Relatively easy to use the software in general. Support is really great, and I can usually solve most issues fast through HG support. Video use.

Not being able to edit styles and materials drop down menu view. It needs to be expanded and we need the ability to drag and drop the S&M within the menu easier. It doesn't expand wide enough to view all the text. No ability to copy and paste from inspection item text to the picture window. Takes too long to either type it of find it the saved picture comments. Template items gets too long over time and it's time consuming to find it within the software, either on companion or the desktop. I found it's easier to write the defect in long paragraphs and save to the template and just go find it that way, lots of scrolling. I hate the current arrow use for pictures. We need and I've asked for over 10 years to a more defined arrow and pointing and arrow options. Seems like a easy enough fix to add another option, but it's been ignored. I can't be changed without major distortion in the pictures or web report view. Stabilizing line drawings. Too shaky and unstable.

Frustrating. Infuriating. Aggravating. Exasperating. I'm a computer geek. I can usually overcome most any software obstacle, if the software is even remotely functional. But every time I came up with a work-around for some HomeGauge limitation, 2 more would pop up. Their customer support is above average. But good customer support is not enough to overcome the many software limitations of the desktop version and the broken iPhone version. I ended up switching to iAuditor, which is a far superior product that surprisingly, costs much less. Do yourself a favor. Avoid HomeGauge like the plague. It's a time waster.

Hmmm… I sat here for two minutes, before writing this, just trying to think of something good to say about the HomeGauge software. But despite my best efforts, I can't think of anything I like about the software, itself. That said, I must complement the developer on providing above average technical support. Unfortunately their support is not enough to overcome the many missing or broken features in the HomeGauge software.

Wow! The list of issues with HomeGauge is long. 1) Windows only - won't run on Mac. 2) iPhone version crashes regularly. 3) It's nothing more than a glorified list - NO LOGIC. 4) Generated reports are hard to follow. 1) The desktop version is only available on the Windows operating system. If you use a Mac, you have to install Windows on your Mac. Surprisingly, I found that the app actually runs faster on my Mac than on a friend's PC. Go figure… But many of the features that Mac users take for granted are not available under windows. So it becomes a pain to use. 2) Although they offer a mobile version, the iPhone version is less than useless. My RV inspections take 6 to 8 hours and the iPhone version of HomeGauge would crash 3 to 8 times during an inspection. I would always lose at least the last question that I answered. But at times, I lost as many as 8 responses. Every time HomeGauge crashed on the iPhone, I would have to spend several minutes going back to figure out which questions I was going to have to answer again and then re-create those answers. Result: I lost any time that HomeGauge saved me. Really less than useless. 3) It's nothing more than a glorified list. There is NO LOGIC. Therefore the user must answer many unnecessary questions. If the RV has only 2 air conditioners, I shouldn't have to answer questions about 5 ACs. 4) The generated reports are difficult to follow (poorly structured) and only in PDF. There is no built-in color coding.

As an experienced user with almost ten years under my belt, I've got to admit that if I weren't set in my ways, and if I could persuade my inspectors to do the same, I'd switch to a different software program in a heartbeat, bidding farewell to HomeGauge.

The ability to take pictures and videos from your phone directly and indirectly and have it in the program is critical. As for the service team, they are the epitome of friendliness. Despite encountering issues almost daily, they are always apologetic and understanding. It's like having a helpful friend on the other end of the line, always ready to lend a listening ear and a solution to any problem.

Getting a report from your phone to the computer can be a real headache, and additional forms like the four-point and wind mitigation forms make the process even more frustrating. It's like pulling teeth! Scratch that; it is worse.

It's Great! I contact customer service and get quick replies and easy to follow instructions when I get stuck on something. I feel that they actually listen to their customer base and try to meet the concerns with updates of the software. Sometimes I find myself watching the youtube video's that they do ... it does help.

Really like the software ... pretty easy to use for the most part ... no real learning curve here ... just need to be patient and pay attention that includes when editing a template. I edited mine several times over the years to fit my and my clients needs ... really happy with it.

I don't think it's really the software itself --- but saving / printing to a PDF - well lets say I wish there was an alternative ... Adobe and other PDF's tend to rearrange the report - just doesn't look as nice and neat as the HTML version. The other one is editing Reps info ... including email ... Reps change companies but leave behind team members that use the same email ... maybe a more less restrictive editing ability would be nice.

Professional reports that wow my clients and business services that have saved time and headaches. An all in one company that offers everything needed to get started. Some of those features may not be as great as could be found elsewhere for more money, but work well enough to satisfy startup business needs and budget.

Full suite of features that help run your business in addition to excellent software, webinars, and customer support.

Can be cumbersome at times. The many options for customizing could be more streamlined and easier to learn as you go. Same with making changes to customer information after scheduling.

They overall are great! The customer service/technical support department are top notch and make me feel like they truly do care and want to get to the bottom of any issue I may be having.

The fact that is let me customize the layout of reports to fit my vision of what me reports should look like.

I feel like the app needs some work. It crashes on me frequently and still has bug fixes needed. Updates from the developers are slow to come out.

Overall this software in my opinion is irreplaceable. It provides my company with a professional looking and high quality report and the tools needed to deliver that report to our clients. The customer service they offer is top notch and any problem we have ever had they walk us through the resolution not just fixing the issue but by educating us in the process.

The Quality of the finished report, when my clients get there reports they know it is a professional report and not something someone threw together.

Learning curve getting started is steeper then with other software packages but the quality that comes out is worth the learning curve. The customer service is outstanding which also helps to erase this con.

Awesome. Not much else to say. It would be nearly impossible for me to switch at this point and have no plans to.

I like Homegauge as it really does all I need for my business: Electronic Agreements Payment gateway Digital uploads Ease of use after initial learning curve. Overall, I personally think it is the best, but I have not used many others. I have tried a few out as samples, but went with Homegauge. I am still making small tweaks after 140 or so inspections, but it is great!

Their internal time stamp (for uploads and documentation) is East coast only, and after a few requests, this has not been able to be swapped to reflect my native time zone. This cannot be hard to adjust.......really!?!?! My customers do not care about the East Coast time zone. It can be a bit clunky initially with getting things set up. You have PC Software and your web dashboard. Once established it is great. There was just a bit of a learning curve, however they were helpful on the phone.

Super friendly, always recognize me when I call (or at least they successfully pretend to), and everyone loves the look of my report.

Well the staff is the bomb which is super important because I'm a hot mess to deal with on the phone sometimes. Homegauge does everything I want it to (minus a few minor improvements). I rarely have a problem and the staff is always there to get me back on track when I get click crazy and mess something up

When editing images on my computer, the image is soooo small and sometimes it is difficult to see what I'm trying to capture. I also wish that I could put arrows on my images in the companion.

I loved HG when I first got started, it had the most features of any other platform. Fast forward 5 years and HG seems to be the old guy in the group. Web based/mac platforms have been promised for years but haven't seen any changes in the software in the 5 years I've been a customer. I am currently testing other platforms and they are leaving HG in the dust. Hopefully you can make some changes and lead the industry again. Until then Im not sure my business can afford to be stuck in the past with HG.

Very versatile, easy picture editing. Tons of features and customization options. Appeared to be the industry leader at the time.

Not Mac compatible. Outdated, clumsy, less features and usability than the leading competition. No longer a good option for a full featured inspection software platform.

The only real issue I ever had was the state I am licensed in reviewed a report of mine and dis not like the wording on several of the default comments.

Can customize to your needs and really make it your own.

Sometimes too many intricate details or features. Can get lost sometimes or change something inadvertently.

Mediocre. Font in the overview section of the report is abysmal. Looks bad when uploaded. Looks even worse if the client prints it out. My ADA clients usually do as they meet together to strategize.

1. Love the flexibility of creating a template for any type of inspection we want to perform at our company. 2. 18. Thank you for letting me call in to the office and say I need to send a large report and the size limit is lifted (I will pay!) and then I can call back to return the cap once report sent. 3. 17. Have a store – publish pricing – do not care if it is high or low prices. Let me know pricing so I can budget for what I want – signature color for email background/ spreadsheet/ signature color for styles and format/ cool fonts – think package like you buy in a video game…

1. When I go back in to the schedule to add information (the realtor texted me the combo code, for example), I have to remember to uncheck the request payment box. We use Guardian – just not through HG. If I forget to uncheck the box, then it shows the customer needs to pay before they can see the report – can be stressful for the customer . 2. I want to set the color code for the inspectors on the schedule – one was orange for a while and now he is purple. A different inspector is now orange – Yikes!! If I am on the phone and glance at the schedule, I may say a certain inspector is available when that is not true. 3. Need to customize the emails in order to do better branding for our company. I read your code to determine how to make the background blue. It can end up with a lot of question marks all over it when received by the customer – I do not know why. I want to bring a bang when the customer receives the email. 4. I want other items on the new appointment tab. I want to totally customize the type of information that gets put in that email also. - Option for another ID – for the WDO report - Option for type of access – combo/ Supra eKey/ ELB/ other (and can put code in the blank) - Option to put in a gate code - Option for other to be present at inspection and fill in the blank – we have parent/ sibling/ friend as the buyer rep etc. and the inspector needs to know who that person is. - Option for detached

Overall, I really like HomeGauge. Just like any company there are hiccups. When ever I experience one and couldn't figure it out on my own I found their Customer Service willing and able to help me out. I have compared other reporting software but I just can't bring myself to learning a new program. I have been happy with my decision I made 15 years ago and don't plan on switching.

I like the fact that the templates are customizable. Example: I live in Colorado where the weather is hot and dry in the summer. Many people use Swamp Coolers. I was able to easily add this inspection item into the template. Also, I can rearrange the inspection items to fit my preferred inspection procedures. I like the fact that the pictures are included with the comment and not made reference to pages of pictures at the end of the report for the client to search for. My Realtors and clients like the Create Repair List function. This has been a great marketing point to my Realtors because it saves them a lot of time in writing up the Inspection Objection report for the seller. Another great feature is I can have auto comments that I want in every report to appear when I start a new report. I no longer have to remember to include them. In the Styles and Material section of the report I was able to select certain items and when they are selected the comment for that item is automatically inserted into the report. An example of this is when I select Federal Pacific Panel in the Styles and Material section a comment also is placed in the report under Electrical that tells the client about the concerns of the FPE. I also do this with aluminum wiring as well as dozens of other items. This is a great time saver for me. I also suggested a feature for labeling manually uploaded report like Radon and Sewer Reports that they now include as a feature.

I would have to say that the think I like the least is the time I spend on generating the report. This is more my fault then HomeGauge. There are quicker ways to generate the report like using your cell phone but I have been using HomeGauge for over 15 years and prefer to do it the old school way using a laptop. But still I only spend 30 to 40 minutes on a report and up to 1.5 hours on a really bad house with all kinds of defects. I prefer to put a lot of detail into my reports.

The presentation is very professional and it's made my business better.

The software is very user-friendly you can upload and download true cloud you could use to home gauge companion on site which makes report writing a lot quicker and easier I've been using home gauge for about 15 years or so and I've been able to change my templates and change this and that for my liking and quicker report writing I've tried several other softwares and home gauge is second to none over the years the upgrades have been fantastic their web site Department as-built vantastic website for me and whenever I have a problem I call in the customer service is very good when you call and you can't get ahold of anybody in someone else is on the phone they surely get back to you in a timely manner I would recommend home gauge to anybody getting into the field don't waste your time with other software.

The few things that I don't like on the software would be sometimes there's a glitch here in there which can be expected, but it makes you go to your dashboard and sigh in even though you keep your self signed in. Every month you have to reactivate your your software which can be nerve racking if it is on a Friday and they are closed until Monday and you have report to get out. Which has happend to me. The funny thing is in the past few months i do not remembering reactivating the software so maybe they have fixed it. My agents just love the repair list feature.

THE CALENDAR/SCHEDULER! Managing a multi inspector firm MUST BE MADE EASIER! If it is not mad easier then I will have to leave HG as much as it will hurt at first, the current way of doing things is not tenable.

It's malleable. I can customize templates very easily. The customer interface is good.

The cumbersome calendar is awful. The CLASSIC SCHEDULER is totally antiquated and there is not support for it anymore. Running a company with more than one inspector is dreadful. There is no smooth crossover from one inspector to another from an admin position. I manage the scheduling and in order to do so each inspector has to have their own profile that I can not toggle back and forth to. I have to literally log out of one and into another each time there is a calendar change. Interface with Outlook and Google calendar should be WAAYY easier