My overall experience is very positive now that I have been able to integrate it with my scheduling software and reporting it makes my job so much easier I spend more time on the job than in the office which is what I like. I am not a paperwork kind of person and this is allowed me to free up a lot of my valuable time out of the office. Thank you Palm-Tech

Palm-Tech has allowed me to customize my reports that are different from my competitors that I really enjoy and I can change it up whenever I want.

The learning curve took me a while to navigate how to use this software and I’m still learning every day that I use it I am not a techie and I’ve had to overcome my own ideas of how it should work.

Good after first, they are no good now.

I liked the layout. Some of the tech support was pretty good.

Palmtech is forcing their new products on users. I bought the revision they said that I would never have to pay again, but now they say it will not work after Jan 31, 2023. Their integrity is low.

Older version, i recommended to many new inspectors. Cant say i will on the new plan. Cant see paying $500 a year long term.

Older version easy to use. One time purchase.

They shut my repoting system down with little warning. Got me in a bind in mid inspection reporting to a client. Now wanting to charge me 500 a year to use it. Looks like there trying to kill a good business.

Had an older version. Palm Tech shut down the cloud and program so it could not be used anymore. Lost all my statements, gone! They tried to have me upgrade to a newer version. More money. Went to a new software company. Cant support a company that doesn't honor purchases. Buyer beware.

After years of learning how to work around the glitches, I finally got use to it.

Very glitchy, poor customer service, problems never resolved.

I have personally used Palm-Tech inspection software for my reports for many years. This is a great reporting program and very easy to use. Just as all software programs have a learning curve, once you learn it, it becomes easy. I recommend this to all inspectors.

Ease of use and works on iPad and Tables. Great customer service. The program reduces my time in writing reports. Anyone not using this is working too hard!

Wish it worked on MAC without parallel or similar program. Wish you could have illustrations automated into the sections with comments in the library. Wish comment sections could have multiple colors in each section. Such as deficiency is red, general comment in blue and information in green or etc.

I am looking for a new provider. Dont buy this junk.

I cant think of a single thing. Its a horrible company poised to take as much of your money as it can.

There customer service and support is useless.

Very Good! I like the function of uploading to the cloud during the inspection and when reviewed it can be downloaded to the desktop.

Easy to use, adding photos to report is without a doubt better than other software programs.

Hangs up on occasion, when using speech-to word it does not always recognize what is spoken. Review and spell check do not always work correctly.

I have been a home inspector for 30 years. I came into the digital age of report writing kicking and screaming six years ago. I originally purchased other reporting software but it was too complicated and if I have a hard time understanding a report then how can a buyer or agent understand it? Many of my competitors use other formats that have so much filler and disclaimer after disclaimer that I can't even stand to read them. I love the simple just the facts capability of Palm Tech and all of my clients and agents love it too. But if you like disclaimers and fluff you can add that too.

Ease of use and clear reporting format.

That I did not switch to it sooner.

Great overall product. I am a fully licensed home inspector and I have used Palm Tech for 3 years across my desktop computer, tablet and phone. Great customer support via phone if you ever get stuck. Once you spend the time to add your own personal notes, such as common or recurring issues in a home, it incredibly speeds up report writing time. I highly recommend Palm tech.

Speeds up report writing time.

When my computer fails, help has always been just a phone call away.

Easy customization and excellent support.

I'm not sure I have any cons...Maybe the upfront cost, but I feel that over the years that was well worth it. I'm getting ready to upgrade to the next version soon. The spell check is not as good as Word.

My experience thus far with Palm-tech complete is negative. I am ready to give up and demand my money back.

I loved my Version 8 and versions prior to 8. I knew my way around the software.

I unfortunately was forced to make a decision after learning that I won't be able to access my Version 8 after 1/31/2024. I purchased Palm-tech complete and can not figure it out. It is sooo different. I've spent about 40 hours so far trying to customize it for me. Also the program is slow. It buffers after every entry. My old template was downloaded and it's not the same. Who came up with this new version. Have they done a report? There is no way to separate Living Spaces or multiple Bedrooms/Bathrooms. My realtors are used to getting a summary with marginal and defective items first. Then they go through my report with pictures and descriptions at the end. This new version is going to throw everyone off. It took me forever to write a simple report due to the delay when I click on a simple item.

Great to MEDIOCRE TO HORRIBLE CUSTOMER SERVICE!!!!

When I decided to discontinue using Palm-Tech!!

I’ve been a user since 2015, I was recently notified by email that in February 2024, my free software was being “ Updated”, and I will have to start paying a monthly fee for using software I’ve already paid nearly $1,000 for!! Now it’s $50/Month or $500 per year!! Since this notification tech support has notified me they are no longer providing tech support for my version! Essentially, they’ve made using the software obsolete!!! WHAT A TOTAL BREACH OF CONTRACT!!! DO NOT WASTE YOUR MONEY!!

The is outdated software with poor functionality, expensive updates, poor support, etc. etc.

I did not like the software. I cannot think of any pros when compared to other softwares.

The software is very dates and difficult to use. It crashes often and cannot run on a MAC.

I wouldn't recommend using Palm Tech if you have a Samsung Galaxy Tablet. I've lost entire inspections when the software crashed on the job site. The first time it happened I called customer support and they blamed my device. So I took their word for it, and figuring my device was defective I bought a new one (another Galaxy tab). Shortly after that the same thing thing happened again on a brand new device that only had 3 programs loaded outside of stock: Palm Tech, Easy WindMit Pro, and Easy 4 Point Pro. At the tail end of a marathon 8 hour inspection the device crashed while attempting to take a photo in Palm Tech. This had happened before, and usually I can get the information back, but this time I lost the entire inspection due to a corrupt file. Once again customer service blamed the device, and talked over me when I tried to explain that the device was brand new and that this had happened before where either the entire device crashes, or just Palm Tech crashes, and that it had happened on 2 new devices that had only been used for home inspection. The next time that it happened to me I called again to find out if they were having issues on Samsung Galaxies, and I got the exact same treatment. This time they blamed the device even though Palm Tech was the only program that crashed on it and lost my work. When I explained that the device didn't shut down, they blamed the wind mitigation program for blocking Pal Tech from taking picture. Not good. Here is customer service in a nutshell if you have an actual issue with the software not working properly: A person will answer the phone and you tell them your issue, they put you on hold for a minute or two, then they come back and tell you your device is at fault. I've called them several times for several different issues and each time I get the same treatment. They will not help you troubleshoot, and they've told me they don't know how.

Is easy to customize. Clients and Agents like the format of the easy to read reports

The software does not handle large report files as well as I would like. One larger buildings where there are a few hundred pictures, the user experiences slow response time, and often program crashes.

We have been using PalmTech for about 3 years now. This is the 3rd. program we've used since becoming home inspectors. This is a great piece of software. I love that you can customize your report to whatever you want/need it to be. I would highly recommend this software to any home inspector. My real estate agents love the report. The reports are easy to read and understand.

Customization

I have been using palm tech software now for 13+ years, easy use with insertion of pictures at the location in report that the problem is located

Ease of use with picture insertion, pay for it one time and no more except updates

Does not have integration with other apps or programs like other inspection software on the market

Overall I like the software, and I am a long-time user. Their customer service is WAY better than it used to be.... not great still, but light-years from where it was.

I like how malleable it is in the field. I can (relatively) quickly add and remove items in the field

Kinda clunky. If I find a defect onsite, I have to click a lot to actually add that defect into the report

I have used other home inspection software with mixed results. the ease and versatility of Palm-Tech Home Insp. Software is second to none. Their customer service representatives are always knowledgeable and helpful.

security, customer service, ease of use

the finer points and adjustments of an active report has a "learning curve" its best to practice on a non-active inspection

I've been using this software for nearly 17 years and it's the very best there is. My reports are so detailed and thorough that my past clients consistently refer their family and friends to me.

I love being able to use my iPhone or iPad to do home inspections. I am able to take photos email them to other reps to see their thoughts on area.

Sometimes with internet use some data is lost in app. Sometimes I am able to recover it but something I lose important details or photos I have taken from the home before process has started or completed.

This software is easy to use and creates professional looking reports. It's solid software with a local office to back it up.

It is a little dated in terms of look and feel. The software is also a little word heavy. Tech support may not be as instantaneous as some other software companies.