The product an app is very good, but the people are the most impressive in the industry. Between sales and on boarding I have not had a better experience with any software. Cannot say enough good about the people of SnapInspect

The ability to customize and use for our specific clientele

As with most any software, the learning curve is a bit, but once you get the hang of it, it’s great.

Excellent customer service, prompt and knowledgeable support staff. User friendly interface and intuitive design make it incredibly easy to navigate!

User friendly interface ensuring hassle free experience

I don’t believe there is anything that I have found thus far that is negative

When we started our property management company, we were limited in our software options due to the number of properties we managed. My team researched options and found SnapInspect to be our best option for move-ins and move-outs. We used SnapInspect until we were able to transition to a more intricate property management software which has its own internal inspection platform. I would not hesitate to go back to SnapInspect if there was ever a need in the future.

Lack of ability to zoom in and out with the photos, and ability to edit the template in the field or in the middle of an inspection

The overall experience went very well from beginning to the end.

Very easy to Navigate around and find things.

Really have ran into anything that I don't dislike.

I would give the sales and IT department a 5 Star review. I have zero complaints. Very very helpful setting everything up.

The ease of setting up your own forms. I have customized my inspections around safety, for vacant apartments occupied apartments, Interior building inspections along with exterior safety inspections.

Entering the details on my property assets. This has nothing to do with Snap Inspect I just have a lot of assets to enter.

Very positive experience, from initial sales demonstration to handholding throughout the implentation period.

Nearly completely met our needs as-is. Sales team proactively onboarded us and ensured that the application would work according to our needs; it was not "take-it-or-leave-it." And, they customized the product to match our workflows. Support is available quickly. Sales team is friendly and willing to help.

The pricing plan didn't match our preferred approach for being charged. However, it was acceptable.

This tool has streamlined our inspection process to such an extent, that I feel it will be easy to hire and train more Property Managers or Inspectors, which means we can grow faster.

The ease of use on my mobile device, plus the amount of time we're saving. This will be a real game-changer for us!

Nothing that I can think of at the moment.It

I like everything about this program and app. What I liked most though, is that I can get my report 100% custom made to my needs and wants and SnapInspect employees make it happen every time.

Have not used it long enough to make this decision. I can say as of right now there is nothing I do not like about SnapInspect.

A very personalised onboarding experience that allowed us to ensure we are making the most of all its features.

You can tell the software has been specifically designed to handle large inspections and the UI is great.

Nothing negative to raise so far. We have finalised the onboarding process and our team are very happy with the software so far.

From sales to onboarding, the staff was very communicative, explained everything very well, did a great job training and helping us setup the app to successfully execute the inspections we need across our portfolio.

Ease of set up and use, training and onboarding.

Must be paid by credit card. We prefer monthly billing payable by check.

I really have enjoyed using this program since we started back in 2017. It really helps us communicate with our owners and tenants, there are so many options with SNAP and it is very customizable which my company needs as we are very niche with our processes. I also love that I can download all the data into a report so I can target what are my trouble areas quickly

I love that it is so easy to use and train new team members, I love the ease of the back end. If there are errors in reports they can be corrected or if you have pictures or video to add external SNAP has made that possible. We love that it has a video option, I have not found this in any other Inspection Platform.

I still struggle when I create a new inspection there are always errors on the report side. This is not a SNAP issues, I just do not fully understand how to create it and design the layout I am looking for.

My experience has been a 10 of 10! I highly recommend this software.

The ease of use through the mobile app, saving templates of properties for multiple inspections over time, the report layout, and the customization have been extremely helpful. I will not switch software and highly recommend it to my colleagues.

It would be helpful if the reports were integrated into our software; however, I like using it because it is used by a contractor and presents itself as a separate report to help clients and Tenants feel that the report's accuracy is valid.

As a new business owner, I have been juggling working a full time job while trying to run my company. I reached out to Snap Inspect to learn more about the software as I was manually inputting data into a word doc and converting to PDF with thousands of photos on my phone. After 3 minutes with [sensitive content hidden] I basically told them to shut up and take my money. This app has everything and then some! Years of working in property management with different apps and software, this is exactly what I have pictured as the perfect program for inspections, whether that be move-in / move-out or spring and fall inspections. I can even use it for onboarding new properties, so I know the exact condition they were in when I took over management. Not only is the app amazing beyond words, the team at Snap Inspect is out of this world. [sensitive content hidden] made me feel like family, with encourage words and truly taking the time to get to know me and my company. [sensitive content hidden], who is the absolute best at training, checked with me every step of the way to ensure I knew the app inside and out. Not only that if I ever run into issues they have 24/7 support available. Honestly, I do not think there is a better company out there with such an incredible app or warm and welcoming team. Keep up the great work! No 5 star review they deserve 10 Stars! **********

What I liked most about SnapInspect was the exceptional service they provided, especially from our sales rep, [sensitive content hidden], and our account rep, [sensitive content hidden]. From the start, [sensitive content hidden] was incredibly patient with us, always available whenever we needed to speak to him. He took the time to understand our specific needs and challenges, and his knowledge of the platform was impressive. With his guidance, we felt confident navigating the entire process.[sensitive content hidden], our account rep, was a delight to work with. She made the onboarding process a breeze with her attention to detail and thorough training. Any questions or concerns we had were promptly addressed, and her dedication to our success with SnapInspect was evident throughout.The user-friendly interface of SnapInspect was a game-changer. Conducting inspections became a breeze, and the mobile app worked flawlessly, even in areas with spotty internet coverage. Adding photos and notes during inspections streamlined our workflow and eliminated the need for cumbersome paperwork.The comprehensive reporting features impressed us as well. Generating detailed and professional inspection reports became a breeze, leaving our clients impressed with the level of detail we could provide.

Exceptional Customer Service, User-Friendly Interface, Comprehensive Reporting, Reliable Mobile App

While SnapInspect's user interface is generally intuitive, some users might have found a slight learning curve when first getting started with the platform. It could take a bit of time for users to fully grasp all the features and functionalities.

SnapInspect offers excellent value for the money - And importantly, they offer excellent service after the sale - This is a quality product made and backed up by a top-notch people. I would highly recommend to anyone looking for a standalone one-stop inspection solution.

SnapInspect has been an invaluable tool for our company - We've used it as the cornerstone of our inspection recordkeeping. It's portable, flexible, dependable and never caused a single problem. I can't say that about any other software our organization uses.

We didn't run in to a situation that left us wanting for any other features. It was easy to use, easy to train others to use, was built on a robust platform, never had any downtime, and provided value - There was no downside.

Easy to use, easy to setup. Great help and support for [sensitive content hidden] in getting everything tweaked to suit our exact requirements. With managing such a large portfolio of properties, Snapinspect gives us a vital insight into each building and a level of familiarity that would otherwise be impossible.

n/a - I have used Snapinspect in a previous role and knew upon my appointment to a new role, that we'd Snapinspect would be valuable

Fantastic experience with [sensitive content hidden]. Both very professional.

Very high level onboarding. The inspections can be customized to match the inspections we were already performing and provide a high amount of relevance.

There were a couple of minor things we wanted that it could not do.

SnapInspect has saves many hours vs our old paper-based inspections. It also makes storing photos along with the inspections super easy.

By setting up your inspections ahead of time it saves time in the field.

Some additional options to customize PDF reports would be great.

Excellent, highly recommended, has already saved me alot of time in only the first couple of weeks using it.

I was struggling to find a good customizable inspection software, I tried some free trials but essentially got mired down on the learning curve. The SnapInspect team followed up after I let my demo expire and provide a zoom call to show the benefits and walked me through the system so I could see the benefits. I ended up able to customize my inspection templates to exactly what I needed, and modifications on the templates are easy, much more so than other apps.

Nothing really, pricing could always be lower for a small business!

Great software with great customer service.

Ease of use and functionality. Custom service is the best I’ve experienced yet.

Nothing all has gone well as of now!

Easy to use, photo organization, and storage capacity

Integration with other systems

[sensitive content hidden] were excellent. I'm pushing the limit of what snap inspect can do, and they both were excellent in working through accommodating our use case. In all honesty, if they weren't so willing to try and find solutions within their limits, we more than likely would have moved on to another option. Great job guys.

Honestly, [sensitive content hidden] are the biggest asset.

For what we're looking for in an inspection software there are definitely limits to the customizations with reporting and how the inspections are laid out. The integration with RentManager could provide more options for automation.

I have used different inspection software for the past 13 years and never really found one that fit all my needs. They have custom tailored the program to fit my companies needs. This software is the easiest and most efficient product to use for any inspections. Customer service is out of this world, and [sensitive content hidden] were great to work with through the start up and onboarding process.

Ease of use and the onboarding were great.

Nothing, no complaints about the company.

We were able to take our paper inspections and turn them into digital ones. Now there is less lost papers and confusion about what data needs to be collected when checking out and in trucks.

At this time, we haven't had an issue. Any questions we have had, have been answered by the support staff within 24 hours.

Excellent

Ease of use for our inspectors and our admin team

Not applicable. So far I have no input on this one