ezyVet

RATING:

4.7

(234)

About ezyVet

ezyVet is a cloud-based veterinary practice solution that helps hospitals and clinics manage daily operations. The solution has a calendar management feature to book appointments using color-coding and status flags. The calendar management enables staff to make last minute changes in appointments. ezyVet enables staff to gain quick information about the patient without clicking the patient's record. The solution has different billing icons to indicate whether the payments are pending receipt or approval. The application has a structured clinical module to store animal records, prescription details, treatment history and appointments in one place. The clinical module allows multiple teams to view and edit patient records at the same time. ezyVet integrates with...

ezyVet Pricing

1 user: $230/month 2-9 users: $350/month 10-19 users: $560/month 20-29 users: $805/month 30-49 users: $1,175/month 50-74 users: $1550/month Additional blocks of 25 users +$310

Starting price: 

$230.00 per month

Free trial: 

Available

Free version: 

Not Available

Invoice details
Slide 1 of 3

ezyVet Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ezyVet

1 - 5 of 234 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2024

Ezyvet Review: EzyVet is best for Growing Vet Practices!

User Profile

Dina

Verified reviewer

Non-Profit Organization Management, 501-1,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Clear choice for our non-profit animal sanctuary and spay/neuter clinics

The implementation team was stellar in helping us switch from Avimark to ezyVet. The conversion team did an outstanding job with almost no involvement from us. All data was converted accurately. Again, because we are not the 'normal' type of customer for ezyVet, our implementation manager needed to find ways to handle many unique things that we required that would not be a requirement for a regular vet clinic. He was almost always able to come up with a great solution. We were very pleased. The support team is very responsive and very knowledgeable. Their ticketing system works well for our staff to input their question or concern and get the direction they need. Turnaround is good.

PROS

We are a non-profit animal sanctuary and the majority of our medical services are provided to the approximately 1700 animals we have at the sanctuary at any given time. They are a wide variety of species and their services run the gamut of simple shelter medicine (vaccines, spay/neuter, simple meds) to very complex services (surgeries, hydrotherapy, alternative medicine, wildlife rehabilitation, etc.). We needed a solution flexible to handle all of these variations. ezyVet offered full functionality to manage care for all of our types of animals and types of customers, and was able to successfully report by these breakouts. We also rolled out ezyVet to our spay/neuter clinic which serves our animals, non-profits and public customers. The key things we were looking for when we selected ezyVet were: > System stability > System accessible from anywhere (cloud based) > Able to handle unique pricing of services for our animals, employees, non-profits, and public customers; pricing model also varied by type of product/service > Able to report expenses and revenue by categories of our animals, employees, non-profits and public customers > Able to use same software for both types of clinics > Incorporates whiteboard (integrated with SmartFlow) > Seamless integration with our lab, x-ray and ultrasound equipment and vendors > Significant paperless functionality > Management of clinic inventory > All data available via API ezyVet met all of our criteria.

CONS

Since we are a non-profit, the standard reporting in ezyVet does not provide most of what we are looking for. We are pursuing bringing the data into our data warehouse via the API so we can create our own reports. Also, the learning curve was quite steep. ezyVet is not easy to learn for the less tech savvy staff. However, once they learned it, it has been fairly easy to use. We have used the client portal at our spay/neuter clinic. Because of our unique clientele of shelters and rescues having many animals per client, we have experienced problems with using the portal for viewing records but it has worked well for scheduling appointments. We are setting up the client portal for internal use at the sanctuary for scheduling appointments and getting answers to medical questions. We have experienced some limitations in the functionality to set up questions and answers.

Reason for choosing ezyVet

ezyVet had most all of the features we wanted already. The others would have needed to add some functionality. A few references we contacted, either given to us by ezyVet or from others we network with, gave ezyVet very high praise.

Reasons for switching to ezyVet

Avimark had become very unstable for us and we wanted to move to a cloud-based product. We needed a lot of new functionality and because of the instability of Avimark and not being cloud-based, we decided to pursue another option rather than adding on to Avimark. Our version of Intravet was very out of date and it was very limited in functionality.

Vendor Response

Thank you for the awesome review, Dina! We're glad to hear that you and the Best Friends Animal Society team are happy with ezyVet. I'm about to pass on your feedback to our Support and Implementation teams, who will get a real kick from it. We appreciate that the complexity of our software can require some learning time so we have a really exciting new development in the pipeline, which will tackle this learning process. Watch this space! Sincerely The ezyVet team

Replied July 2020

Bonnie

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Do yourself a favor and get EzyVet already

So glad I switched to EzyVet in 2018. They continue to improve.

PROS

We joined EzyVet in 2018 before they merged with Idexx. It was well fleshed out in terms of features and actually was constantly improving (contrary to Idexx Neo!). I love the ability to create email and record templates that make my life easier. Integration with Idexx now has just improved things. I hope the awesome customer support continues with Idexx now owning them.

CONS

Switching over, setting up and learning the new software took about 4 months, but then it was worth all the initial growing pains.Some people might say it’s expensive vs other softwares, but we all know you get what you pay for. If your vet hospital grows, that cheap software won’t likely be doing you favors down the road.

Reason for choosing ezyVet

It was recommended by a vet specific business coach.

Reasons for switching to ezyVet

Cornerstone was server based (used it since 2000) and I wanted cloud based software when I opened my new hospital in 2016. I started with Neo in 2016, but it had dismal reporting (not good if you want to manage your business or if you need to finesse paying vets with pro-Sal) and seemed very under-developed at the time.

David

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2020

Look elsewhere

This has been one of worst softwares I have ever experienced.

PROS

Cloud based and their fluff up talk about how they are staying in front of the market place, customer support, ease of use, etc.

CONS

Everything. False promises of being a easy software to integrate with other software providers using their API integration. They are very restrictive on who they will actually integrate with, they hold your database hostage. Customer support is awful, most of the ones you talk to is there first day with no training. Wellness plan management is a nightmare. This list could go on and on. Stay away.

Reason for choosing ezyVet

Seemed like the best option and was highly recommended from our veterinary exclusive accountants.

Reasons for switching to ezyVet

Cloud based and all the other false promises EzyVet talked about.

Vendor Response

Hi David, We are sorry to hear you haven't had a great experience. With regards to your data, you can export it directly from ezyVet any time using the Records Export tool (Admin section). Data sovereignty is vital and why our legal terms and conditions state that you own your data. Here are a couple of key reasons we have all integrations going through the API, rather than the database directly: Speed: interacting with the database directly can slow the system down. Security: the database is an attack vector for intruders (hence why many server-based systems have issues with Ransomware). As far as 3rd-party integration partners, we need to be careful who has access to clinic data and also look out for the little guys. Many clinics do not have the legal expertise to understand what some of these third-party companies are able to do with their data (i.e. sell it to other parties). Hence any 3rd-party integrations go through a rigorous vetting process. Best The ezyVet Team

Replied August 2020

Anthony

Veterinary, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Overall average charting software.

Overall, I find it to be very comparable to other products it is competing against.

PROS

The major features are intuitive enough.

CONS

Not enough control to create templates and edit them for users, we are struggling to get the templates we need and want because the users have no control of this, only admin, and then it increases the workload. Overly specific timestamps cause more problems than they help solve.

Reasons for switching to ezyVet

ImproMed is really only formatted for one clinic because it uses a local server but ezyVet is cloud based so it works better for 2 offices and we now have 2 offices running high volumes and need better support for that.