All Update247 Reviews
1-25 of 31 Reviews
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Narelle
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Professional programme at fraction of cost of well known site
I never have double bookings. I can easily use all all aspects on this programme. I love it
PROSi recommend Update247 to all accommodation providers. The programme is simple to use. The cost is very affordable. I have contacted staff with problems I have had and found them very professional, friendly and efficent. They were able to give me the advice I needed.
CONSUnfortunately there is no app for this programme. I am unable to use this programme on my phone
Reasons for switching to Update247
Siteminder was very expensive. I was recommended to use Update247 by my web designer
Vendor Response
Hi Narelle, Thanks for the feedback. We have now updated the platforms to be mobile friendly. All 3 systems Channel manager, booking247 button and Reservation system are now mobile friendly.
Replied July 2020
Mark
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
A breath of fresh air...
We have been with another company for nearly 10 years and although happy there we had ongoing issues and problems within the system, so a change was in order. So far the Update247 system has surpassed the old system both in functionality and most of all in price, the staff have been very helpful in explaining any questions and getting us setup just as we like on the new system. As my review states a breath of fresh air which is very nice in this challenging domain that is hospitality.
PROSThe customer portal/booking side of the system is very well designed and easy to use for the public domain. Also very pleasing to the eye so far as design goes.
CONSI do not have any negative feedback at all at this time.
Reason for choosing Update247
The other products did not provide what we required for our business and Update247 did, simple as that.
Reasons for switching to Update247
Many small however frustrating issues over a long period of time and the feeling of not being listen to with our concerns or requests. The last straw this year was the implementation of a new login system which being with a satellite internet provider made our login to the system very time consuming and frustrating.
Priyanka
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
excellant expeience.
Very good software, easy to use, we get plenty of support from team, so very happy
PROSit is easy to use, userfriendly, can switch booking , edit bookings.
CONScertain feature need update like making group booking with multiple guest and their emaila nd credit card detail is not availbale, need update so we can save cc of companey, housekeeping can be done day prior.. other wise all good.
Reasons for switching to Update247
cheaper and easy to use.
Geof
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Excellent platform
The system matches our needs and l would recommend to other accommodation providers Also well priced and well worth changing over to
PROSThe system functions well and is ideal for our small B&B
CONSSome complex steps but Support team always sorts out any concern
Reasons for switching to Update247
More cost effective for a small operator Good Support service
Juanita
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Amazing online reservation, booking system and channel manager all rolled into one!
Update247 has solved all my reservation, booking and channel manager jobs all rolled into one. Even the reporting side of things is much better and am able to do end of month reports. the staff are always at my beck-n-call - Customer executive is awesome especially and assisted me so much at the beginning and subsequent calls. But to be honest I barely need to call them and its always operator error, not their system.
PROSThe value for money was the first thing that inspired me to look more closely but after being set up and using for longer, we couldn't be without it. Its amazingly good for such a good price and is perfect for our little resort. Update247 does everything we could want to run a small resort complex as a reservation system, booking system through our own website plus a channel manager to all the other Online Travel Agencies.
CONSThe only thing I am not as happy with is using it on a mobile. As resort manager we need to be offsite regularly and need to be able to access our system at all times. The online version of their website is ok but not as good as other systems that either use an app [e.g Booking.com use Pulse], Hirum has their own app etc but again, for the price we pay I am never going to complain about it - just something for them to be aware of if they are looking at upgrading anything within the system.
Reason for choosing Update247
For all of the reasons above - the amazing price, the overall accessibility and ease of use, the fact it does three things all rolled into one, the helpline and staff.
Gary
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Update 24/7 a great product for small accommodation providers
Our overall experience has been positive with Update 24/7. For years we used another (more prominent) program, and I was skeptical to change to Update 24/7. But we have used it for a number of years now, and I am glad I made the change.
PROSIt is very easy to use, and just runs in the background whenever our property management software is running. It easily, and correctly, places bookings into our reservation system. But it still gives us flexibility to change the allocated room / apartment if we need to.
CONSI would like the guest name in the email header to make it easier to find bookings, if you need to look for the booking again later. Currently only booking reference number is shown, which is fine - but it would be easier with guest name.
Reason for choosing Update247
Answered above.
Reasons for switching to Update247
Update 24/7 was much less expensive, but did everything that Siteminder did. The changeover for my management was very easy.
Vendor Response
Hi Gary, we have added the Guest names to email subjects.
Replied July 2020
Tanya
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Fantastic Product/Program
By having Update247 as our channel manager and RMS, it has save us heaps of time and we can use this wherever we are.
PROSThis software is easy to use, and is a complete package with channel manager and front of house system.
CONSNothing that we didn't like, it is a fantastic product
Reasons for switching to Update247
Hard to use and was expensive
Joanne
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
A reservation system well ahead of our time
I have been using it since inception and I am only sorry that other people don’t know about it. I would be happy to share my experience with anyone who might be interested
PROSWhat it does it is almost like an accounting software. You can look at stats and data relating to your business. It is always being improved. Another important think I have two entities And can view them both on the same page this saves me so much time.
CONSIt is hard to say because it is mostly fantastic . I would like to be able to do yearl comparisons going back to 2 and 3 years. I am sure that this will be addressed
Reason for choosing Update247
It was far superior, well priced and I needed top quality customer service. I am now easy to please either
Rose
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Keeping Up to Date 247
Update 247 made themselves known to us at the time we were looking to reduce the costs of our channel management. The transition from our previous channel manager to Update 247 was handled by the support team without any issues. We are very pleased to have made the swap, especially as we save hundreds of dollars a year.
PROSUpdate 247 is responsive to our needs. We are only small users but can see how easily scaleable the system is. Presentation is clear and detailed. Screens are easy to follow. Reminder emails keep us on track to check all notifications.
CONSI wish I had the time to get more familiar with the programming so as to be able to make changes, implement new room offerings easier. When help is needed, though, the Update 247 team is always there by phone or email.
Reason for choosing Update247
Pricing was a big consideration but we were also impressed by the marketing campaign that caught our attention. Well done Update 247.
Reasons for switching to Update247
Personalised contact from the Update 247 team sold us the product.
Michael
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Manage room availability and pricing with ease.
Very simply and straight forward to use. Great support from Update247 on initial set up. They helped in room mapping and connecting to multiple websites. Have used the channel manager for three years without any issues. Have been able to update room availability and pricing across multiply sites within seconds. Very cost effective particularly paying annually.
CONSNothing. First channel manager I have used and have no need to look elsewhere. Highly recommended.
Thomas
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great service
if i have a problem i ring and they talk me through with no problems a great company to deal with
PROSit is so easy to use and when you are not that good on computer this site is easy for the beginers highly recommended to all users
CONSthere is none to report as if there was a problem i would go straight to one of the office to get it solve
Reasons for switching to Update247
value for money with update 247 not like front desk price increase was way out of small business to pay for
Maurice
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Even an Old Chap can Learn !
No double bookings . Reminders to activate from overnight activity.
PROSI am in my 70's and not all that IT Literate It took me a little while to understand it but the staff were very responsive and it soon became an excellent management tool with no more double bookings. The booking button was also clearly a money saving mechanism basically paying for the monthly fee ...
CONSNothing at all It has worked for me and my team after an initial understanding and good tuition with great tolerance form 247
Reason for choosing Update247
A business associate recommended it and I remain forever grateful.
Gillian
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Awesome service for 10 years
I have been using this channel manager for a decade. It is better value for money than the opposition with better customer service.
PROSIt's so easy to use, and if I get a bit confused there is a good customer service team to help.
CONSNothing at all. I have nothing more to say
Reasons for switching to Update247
Had a few problems with SiteMinder and they were very pushy with extra products which I wasn't interested in
Michelle
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2019
Good Product
Took a while to learn functionality and still learning. The company that provides support isn't always upfront about what we can actually do ourselves they seem to like to keep control of our actions.
PROSYou can customise a number of aspects of it and some functionality very easy to use.
CONSNot connected to all channels we'd like to use like Trivago and Trip Adviser. Some functionality not easy to use.
Reason for choosing Update247
I didn't choose the product, was already installed by business owner many years ago.
Vendor Response
Hi Michelle, Both Trivago and Trip advisor are now connected with Update247. Support staff have spoken to Jenny at reception and have connected both the channels. Link to Birches serviced apartments listing on Trivago : https://www.trivago.com.au/melbourne-44314/hotel/birches-serviced-apartments-102007
Replied July 2020
John
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Excellent Update 247 Channel Manager for easy to use and to follow hospitality software bookings
User friendly for both clients making bookings and hosts managing bookings via mappings simple to use from different partners. Update 247 Channel Manager provide excellent training and advise for new clients to become familiar in using this simple to use software.
CONSI have found no aspect of using this software to be least of my liking. Once being familiar with how to move around this software it is sooooo easy and user friendly.
Reasons for switching to Update247
Cost effective purposes and ease of using the software package.
Paul
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Easiest channel manager system I've ever used
It is simple. The layout is easy and logical. I can make changes anywhere I have internet access. THE most simple system to use and makes my job so much easier.
CONSThere is frankly nothing not to like. Its just a brilliantly simple and essential tool for our business.
Reason for choosing Update247
Australian office support and very easy to set up and get started.
Erin
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Update 247 Channel Manager Makes my life so much easier
Fantastic product, enables me to be 100 percent accurate with availability, with no double bookings.
PROSUpdate 247 is easy to navigate. The Help Desk is excellent if I do have a query.
CONSUpdate 247 Channel Manager needs to include more providers eg. Home Away (STAYZ)
Vendor Response
Dear Erin, Homeaway now can be added to update247. Thanks for the suggestion.
Replied July 2020
fiona
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Ease of Use
Extremely easy to use always ready to assist on the phone or online.
PROSWe are only a small Motel and it is easy to use. The support we receive is amazing. Would recommend it to anyone interested in using it and also would be happy to help with a personal referral.
CONSnothing all was easy phone assistance was great
Jennie
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Been using it from last 10 years and happy with it !!
Its cloud based so can access it anywhere. Works well on phone and ipad. Fast connection with booking.com and expedia. Very reasonably priced. Integrates with our reservation system. Easy to contact.
CONSNot much, we have had some minor issues but they were rectified quickly.
Lewis
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Update247 review
when it works and syncs properly with other booking engines it is great!
CONStrying to understand it and link with all channels very time consuming to work it out Functionally is slightly limited for our needs
Reason for choosing Update247
mainly price
margaret
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Very Happy
Great always polite and easy to talk to and resolve my problems
PROSeasy to use and has lots of other functions and details I can add to the bookings
CONSProbably has a lot of things on it that I don't use
Reason for choosing Update247
price
dirk
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Best channel manager on the market, save hours each day
cost, ease of use. tried another brand, twice the cost and twice as difficult
CONScould have a few more features, easier set up and bulk updates
Reason for choosing Update247
cost and ease of use
Kerri-Ann
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great all round product
We have used 2 channel managers/res systems previously who are the big boys and did not feel we were recieving value for money for their services. Update247 gave us all that we needed at a very affordable price and assisted us in the changeover from the old to the new. Terrific service and flexibility.
PROSSoftware is intuitive, always accessible and the team are very open to suggestions. Ease of use was an important priority and local support.
CONSThere were some small restrictions but once I spoke with them, all was sorted very quickly.
Roxana
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
A very nice experience
Definitely the price. I have made a lot of research to find a channel manager at an acceptable price but on the same time to offer all the facilities. Fortunately, Update 247 has all the package that we need.
CONSIn the beginning there was a difference of the hours with the result that the availability was closed at around 14:00 local time (24:00 Sydney. This issue was solved.
Reason for choosing Update247
More channels and more options.
Reasons for switching to Update247
Much more channels.
Mark
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2019
Great channel manager
Easy to manage bookings from across a number of sites.
CONSAll good, There is nothing negative to report