--- title: "Escapia Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Escapia. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Escapia is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/escapia-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Escapia](https://www.softwareadvice.com/hotel-management/escapia-profile/) / Escapia Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/escapia-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/escapia-profile/alternatives/) # Escapia User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 186 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 144 reviews (77%) - 4 stars: 27 reviews (15%) - 3 stars: 8 reviews (4%) - 2 stars: 2 reviews (1%) - 1 star: 5 reviews (3%) ### Most mentioned pros - The updated connection to the Platforms (Escapia Connect) is efficient and fast to upload properties and connect (this could be a little more efficient- we load all the information in the New Units page, then we have to correct it in Escapia Connect manually, e.g. the Amenities - Internet/WiFi, bed configuration, parking. - Seamless integration to quick responses via support i find Escapia to be a great solution to property management, trust accounting and distribution of my properties. - We have always maintained a great working relationship with Escapia, their support team, and integration partners. As the industry evolves, we have been pleased with product updates and also use third-party companies who align with Escapia to meet our individual business needs. ### Most mentioned cons - We currently have to use third-party companies for housekeeping, maintenance and guest communication functionality as the version offered in Escapia does not meet our current needs. - It’s difficult sometimes to pull up web based screen and get the info needed on a phone. - Uploading vendor invoices at end of month for owners not efficient ## Escapia customer reviews Showing reviews 1-25 of 186 (page 1). ### Easy to Use; Works WELL - Overall rating: 5/5 - Reviewer: Scott K. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good; it ensures you cannot miss a step. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality is easy, quick & prompts you to never miss a step. #### Cons Nothing; it really works well & has been planned out very well. --- ### Great people, great product, great value. - Overall rating: 5/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was super appreciative of our interactions with the staff at Escapia. Top notch, good people, who really went above and beyond. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process was very thorough, it has all the features I needed and wanted, and support was responsive and helpful at every turn. They improved the product continually and made it easier to communicate with guests, manage our operations, and overall were the software we thought was the best bang for the buck on the market currently. #### Cons The interface is still growing and they are transitioning from an older system to a newer system, which makes some aspects of the software a little harder to navigate. #### Reasons for choosing Escapia Combination of price and features made it a decision, along with a vote of confidence from an industry person who was familiar with the software. #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Our staff and support are always happy to help and love to chat with clients, so I'll let them know they're appreciated! Replied February 2026 --- ### Does a lot of stuff... if you can figure it out - Overall rating: 3/5 - Reviewer: Bradley D. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Escapia has a lot of features: EscapiaNET allows you to distribute units to many listing sites and other softwares, the rate engine and fees allow you to set up a lot of rate rules etc, and the reservation grid makes it easy to see which units are booked when. There are also a lot of reports available to generate from Escapia. #### Cons Escapia's biggest con really is that it is so complicated. Nothing is easy to do in Escapia, nothing is intuitive. Even after using it for years I still have a hard time remembering and figuring out where everything is. There is a lot of support documentation, but even that isn't always easy to use, and some of it is outdated. --- ### Escapia has the best trust accounting in the business - Overall rating: 5/5 - Reviewer: Cathy L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Escapia is an excellent product, it's complete vacation rental management software with great trust accounting. We get good support, we feel the product is continually being improved, and we trust in its accuracy. We also value the many integrations available to help us take advantage of as many OTA's as possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Escapia's robust trust accounting is the best we've found. Reports continue to improve. We are confident in our ability to accurately account for all funds under our control. #### Cons Correspondence is the weakest aspect. The templates aren't the most beautiful things and we don't have enough flexibility or control. Does the job but does it without much wasted effort on style. #### Reasons for choosing Escapia better accounting software that gives a skilled user more flexibility and capabilities. #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied May 2025 --- ### Satisfied Escapia users for over 10 years! - Overall rating: 5/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have worked with Escapia for over 10 years and have been pleased with our decision to stay with Escapia over that time. Occasionally we have reviewed other software options and still come back to staying with Escapia for their trust accounting, distribution networks, support team, and ease of function. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We have always maintained a great working relationship with Escapia, their support team, and integration partners. As the industry evolves, we have been pleased with product updates and also use third-party companies who align with Escapia to meet our individual business needs. #### Cons It would be nice to have a few more basic functions included in Escapia. We currently have to use third-party companies for housekeeping, maintenance and guest communication functionality as the version offered in Escapia does not meet our current needs. #### Reasons for choosing Escapia Greater distribution and alignment with VRBO network. #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied March 2025 --- ### For Vacation Rental Managers - Overall rating: 5/5 - Reviewer: Greg C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We rely on it for vacation rental management. Uptime and mission critical functions are reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a good fit for our business. Features are getting deeper over time. Dependable database. #### Cons New coding is clunky. Some UI upgrades seem to benefit their coding skill set rather than keeping the best function. #### Reasons for switching to Escapia Forced by Homeaway Software to migrate to Escapia. #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied April 2025 --- ### Happy Client - Overall rating: 5/5 - Reviewer: Narene G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience started rocky but I am very happy with Escapia and the team that work with it and my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that the team are always working to improve the product so that it works best for our needs. I love that we can link other providers to our same calendar #### Cons I don't feel that Escapia works well on the phone, it would be awesome to have it as an app, which I feel would be much more user friendly. #### Reasons for choosing Escapia I stuck with the Yes Bookit team as I had a good relationship with them. Console Cloud wasn't ready for Holiday Management yet #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied February 2025 --- ### Great Property Management System - Overall rating: 5/5 - Reviewer: Kim R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been very pleased, overall. We use the customer support option frequently and appreciate their help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with Escapia for 3 years. This platform has worked well for us as a property management platform. We appreciate the prompt responses when we have questions and concerns. We have no plans to change platforms since all is working so well with them. We are excited about some of the changes that will be added over the next few months to their system! #### Cons The on-boarding was very difficult for us since we had never had such a robust system. We would have paid more to have someone do the set-up for us because it was difficult to devote time to the onboarding while still operating our business. #### Reasons for choosing Escapia It incorporated the most options on what we were searching for, and many great aspects we didn't even realize we needed. #### Reasons for switching to Escapia It was geared more towards B&B's instead of vacation rentals. #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied January 2025 --- ### "Exceptional Support and Service: A Positive Experience with Responsive Client Rep" - Overall rating: 5/5 - Reviewer: Jessica E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been very positive. Support has always been incredibly helpful, and our client representative has been outstanding—always responsive and reliable for years! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use, particularly the global search function, is the most frequently used and favorite feature. #### Cons The reporting feature is slow and struggles to pull large amounts of historical data at once. A simple addition, like the ability to email vendors an AP report, would be a valuable improvement. #### Reasons for switching to Escapia We had too many issues and support was terrible #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied February 2025 --- ### Escapia Fan for 7 years! - Overall rating: 5/5 - Reviewer: Marla M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used Escapia for 7 years and are so happy! We wouldn’t consider using any other vacation rental management software. It has been great for our business operations to have all of the new features and enhancements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality, ease of use, support, and training videos! #### Cons Downtime when there is a problem, which is not often, but when it happens we are unable to operate. Lack of ongoing communication with an Account Manager. We talk with account managers on a monthly basis with other vacation rental management products (Beyond, Real Tech, local social media marketing team, etc.) #### Reasons for switching to Escapia Needed more functionality to manage vacation rentals. #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied January 2025 --- ### Great PMS for small businesses - Overall rating: 5/5 - Reviewer: Marisa M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Escapia has been a great tool for us, especially for the price we managed to get since we signed up when it was a newer company. It seems to be improving constantly which I really appreciate. While some things may be meticulous, it is at least fairly straightforward to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Escapia is clearly working to improve the front and back end of their site. Lots of recent new features have made it an even more user-friendly and robust tool for managing our properties, owners, and guests for our STR business. #### Cons Some of the features feel like they require an in-depth lesson on; but Escapia University classes don't seem to cover every topic. While support is helpful, they can take a little while to reply and it'd be nice to have a more built-out help center with DIY articles. #### Reasons for choosing Escapia Better cost for more features made it an obvious choice. #### Reasons for switching to Escapia We were using LiveRez to be integrated directly with Airbnb, and Escapia to be integrated directly with VRBO. But it was a huge pain keeping 2 calendars up, so we had to choose. Escapia was a better cost for a bigger tool and we don't regret the switch at all! --- ### A Powerful PMS that more people should be aware of - Overall rating: 5/5 - Reviewer: Tyler A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are extremely happy overall. We needed a solution, and we needed it fast as our business was growing beyond what spreadsheets and multiple third party apps could handle. Escapia's team recognized our need for a quick solution, and delivered on our aggressive timeline without cutting any corners. We have been able to double our business in less than a year, and we wouldn't have had the confidence to take on that kind of volume without Escapia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their onboarding team and support teams are in a different league from their competitors. We spent a significant amount of time reading similar reviews and contacting other property managers while we researched a PMS. We saw consistent complaints of poor experiences and it made us concerned as we had launched software before in other industries and knew how painful that could be. Escapia's sales team went above and beyond to put our concerns at ease, and true to their word the onboarding experience was extremely well executed. They clearly invested time into this crucial part of their business. This gave us added confidence that we were partnering with a team that understood our industry. Our main onboarding contacts, [sensitive content hidden], were extremely patient with us and knowledgeable about the product. They knew when to step back and let us figure something out, and when to step in and drive us in a direction. The onboarding tool they used was perfect, and the fact that they even had one made us happy. Some of their competitors had nothing but broken spreadsheets and links to outdated information. When you're responsible for managing advanced deposits in high amounts, you cant afford to put yourself at risk by putting the flow of those funds in the hands of a team that can't organize their own onboarding materials. Escapia hitting the ground running with a great onboarding experience gave us the confidence we needed to invest the time and money into their product. That amazing experience continued into their post go-live support team. First, they have a wonderful knowledge base for self-help. Second, and most importantly, they have actual humans who you can call who know the product and are a joy to speak to. They have international hours of support so if you find yourself working late into the evening after a busy day and run into an issue, there is a good chance you can make a phone call and get help within minutes. They are continuing to develop their product, and every person you speak to on their team gives you renewed confidence that this is a long term investment that will work out. #### Cons Escapia satisfied all of our critical requirements. There were no surprises during the onboarding or after go-live that we either personally experienced with other competitors, or read about online in reviews. No PMS is perfect though given how different this industry can be based on location, size, management styles, local regulations etc. Escapia has an older look to it, but after you get trained on it you understand the flow of everything. Functionality is of course way more important than looks. Within our first year, Escapia rolled our new development that addressed some of the things at the top of our wish list. The only thing remaining that we don't like about Escapia is the service/task management module for maintenance or general tasks. It's not critical, but we would love to manage this part of our business within the Escapia platform. In it's current form, it would create more work for us rather than make things easier. We imagine this is only true though for teams that have a high volume of small cost or no cost tasks. For longer term stays or maintenance items that are less frequent with more complex task and price tracking, it is actually quite good. #### Reasons for choosing Escapia Strong VRBO integration, fair pricing, clear onboarding plan, true trust accounting at the core of the system. #### Reasons for switching to Escapia We listed Google Sheets, which we did use, but we are declining to answer what other PMS we switched from before going with Escapia. An extremely poor onboarding experience that made it clear we were putting our entire business at risk if we proceeded. Lack of knowledge about their own product and the industry as a whole. Especially around financial transactions and accounting. No indication that we would have decent post go-live support. It was not an easy decision as any PMS launch or switch is a long process that no one has time for, but we had no choice as the risk to the business was too high. --- ### We love Escapia! - Overall rating: 5/5 - Reviewer: Lanie D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great and seems to be getting better and better! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Escapia was a huge step up from our last PMS and constantly going the extra mile to perfect services available to customers. Definitely makes our business able to run seamlessly with their features. Kristen is an incredible help! #### Cons Cusomized reporting needed but it seems to be going in that direction! #### Reasons for choosing Escapia Seemed like the best fit and cost from when we shopped around! #### Reasons for switching to Escapia Not enough features for size of company! (It should be Live Res above) --- ### Works well but not without challenges - Overall rating: 4/5 - Reviewer: Angie S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Overall, it has been a reliable solution that meets our needs. The software generally works well and provides most of the functionality we require. When it’s running smoothly, it’s a great tool. #### Cons Like any platform, it’s not without its challenges. We’ve encountered occasional bugs and performance hiccups, and sometimes support response times could be improved. However, the team seems committed to making improvements. #### Vendor response Thank you for your review! We appreciate the kind words and productive feedback and look forward to growing our product for you. Replied February 2025 --- ### A solid property management tool - Overall rating: 5/5 - Reviewer: Matt K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it’s a fantastic program that allows us to make sure we have all the info about our guests in one place. I would love to see an update to the forms so it feels more up to date. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the ability to manage communications through text or email. The integrations with Airbnb and bro are very well done. Also, it’s very reliable and hardly ever down. #### Cons The overall feel of the software feels dated. It feels like using software from the 90s. I also do not like that ‘add note’ function doesn’t always work. My teammates and I rely on the notes when dealing with problem guests and we need all the information to be saved correctly the first time without having to go to the communications tab. I don’t like how long it takes to find a particular guest in the communications tab. It feels like you have to wait 10 seconds or so just to see no results. #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied February 2025 --- ### Always improving! Must have STVR software - Overall rating: 5/5 - Reviewer: Javier G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All positive. We aren't changing! Guest experiences are better because of software. Owner's reports and revenues are better because of escapia. In-office workflow is more efficient because of escapia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It syncs perfectly with our largest producer of reservations; Vrbo! #### Cons The confusion between "jetted tub" and "hot tub" when posted on OTAs #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied December 2024 --- ### Great product - Overall rating: 5/5 - Reviewer: Cayce C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, fast, reliable. Great integration with VRBO. Fantastic customer support. #### Cons Would be good to get a heads up on outages before we figure them out. #### Vendor response Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Replied January 2025 --- ### Escapia Software provides the up-to-date reservation options to consumers. - Overall rating: 5/5 - Reviewer: Lisa W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience is good and the software updates are very beneficial. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, once you can navigate certain aspects of the software on your own with experience. #### Cons Customer service in the accounting area can be challenging to achieve as Tier Two must receive a message to assist, yet rarely call back however email their response. Sometimes training the consumer in this area would be more beneficial and in the long run, would not only educate the user but decrease their volume of call if they would let the consumer ask questions and receive options for ways to operate in a financial situation in the software. Tier Two should provide more adequate service and training as it is or should be included with the software. Accounting questions can not be answered by the team that typically answers support calls. #### Reasons for choosing Escapia For data merging purposes we did not have an option. #### Reasons for switching to Escapia Software was expiring and no longer available on the market. --- ### Beach Blue Escapia Review - Overall rating: 5/5 - Reviewer: Ralph A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Escapia has been a very good platform for us. There are way more features available than we will ever use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Escapia is a complete and thorough vacation rental management software that covers almost all software needs related to the vacation rental industry. #### Cons Escapia is not very user friendly and is not easy to learn. Also, when we onboarded with Escapia years ago, the training was at best incomplete. We didn't find that out until years later at Rezfest in a one on one session with accounting. Escapia then wanted over $3,000 to help fix the issues that we were not trained properly on in the beginning. Over the years, we have trained ourselves on how to fix those issues and how to use the modules we need. Also, when Escapia has issues or glitches in the system then do not notify anyone of the issues. Escapia waits until we have an issue and then admits there is a glitch they are working on. I just wish that we would be notified when there are issues, so we don't spend hours trying to figure things out before calling support. #### Reasons for switching to Escapia The software we were using was for very small companies and didn't offer an accounting module. --- ### Escapia Review 2024 - Overall rating: 5/5 - Reviewer: Cristina G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been a good one. I know there will always be hiccups along the way, but being able to reach out to a responsive support team is critical. So if it wasn't for the Escapia support team coming to the rescue during those times, my rating would probably not be as good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and customer support is awesome and agents have always been professional and kind. #### Cons Over the last 2 years, I've learned a lot of different features in Escapia but learned new things along the way. #### Reasons for switching to Escapia We were forced to make the change since V12 was going to be obsolete. --- ### Great Software for Vacation Rental Business - Overall rating: 5/5 - Reviewer: Katie Z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software for a small to medium sized vacation rental business! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Switching from our old PMS was handled very well by the implementation staff and we are so glad we made the move! The most important part to our decision to switch was the integration with VRBO/Homeaway and bring able to work with a website host/digital marketing agency that understands our PMS. #### Cons The service order module is not set up well for how we run our maintenance staff. Our staff is not able to enter a task assigned to a unit number with an amount of time associated with it, that we can then transfer to an owner statement to be charged. There are too many fields that need to be filled out and it just doesn't make sense for us. #### Reasons for switching to Escapia RMS was not easy to integrate with VRBO or Homeaway. We wanted a cloud based option like Escapia. --- ### Best Overall Management Software - Overall rating: 5/5 - Reviewer: Hayley P. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So many great things to say it is hard to know where to start. It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence. The visual calendar is another added bonus because it gives a great overall picture of each home and dates that are and are not available so filing spots is very easy. The quick quote feature is fabulous as you can pick a home in the drop down menu and apply any filter and discounts that you already have up to any home easily. Web based is a very huge bonus because you are able to view any information on any device no matter where you are. The software also links up to many other sites so linking and sharing homes and rates is as easy as clicking a button and everything feeds right over. The quick search button at the top makes it very easy to find reservations that are valid or cancelled without having to use many steps. #### Cons When adding some new charges they can be hard to track if you are not 100% sure which report that you should be running to find them. Processing revenue can be difficult at some times when guests are in house and reservations crossover between months. This is mostly because if you need to adjust a reservation and revenue has already been processed it can cause some errors with commissions. Just have to be extra aware of what you are doing to not make any mistakes. --- ### Ecxellent Vacation rental software - Overall rating: 4/5 - Reviewer: Joy W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Escapia with 3 different companies. It has come a long way as far as development. Setting up rates is actually doable now before it was virtually impossible #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User friendly, easy to keep track of accounting and reservations. Has come a long way in the last 10 years #### Cons Customer service is not that helpful. We have been trying to set up our software to where it is live and not have to manually input everything from VRBO but Escapia staff has been little help because we only manage about 15 vacation rental properties at the moment. Escapia customer service should give the same attention to smaller businesses as they do the ones with more VR inventory --- ### 12+ years Client - Overall rating: 5/5 - Reviewer: Derek D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They support team is the best. Easy to connect with, on hold times are less than 30 seconds, account management team is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am very impressed with their new rate manager. It is amazing and is helping grow our bookings. #### Cons It took them too long to connect with Airbnb. More business reports that can be intergrated into the business dashboard. Create owner projection reports to help us grow our inventory. #### Reasons for choosing Escapia At the time when I signed up 12 years ago there wasn't a lot of options. However the options that were available didn't compare to escapia. --- ### Holiday Rental Management - Overall rating: 4/5 - Reviewer: Michelle K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has been a wonderful experience. The team help with transition from one platform to another and have found the support to be fantastic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the Reservations Dashoboard. This allows me to manage my week and future bookings.I can get an overall view of my properties in terms of availability, what is booking, and what property I perhaps need to focus on. #### Cons Daily banking reconciliation and monthly reconciliation. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/escapia-profile/reviews/?page=2) --- Escapia Reviews, Pros and Cons - 2026 Software Advice