Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more is there?

The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought. I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question.

I would like to be able to send more automatic mails than currently possible. That's it.

We wouldn't be able to offer tours without FareHarbor. We simply don't have the resources to have a full time booking agent to book and manage our tours.

It functions very well for its intended purpose, selling and managing tour bookings. It eliminates the need for a reservationist via online self-serve bookings and customer payment.

It's a bit confusing to get started, but it is fairly simple once you get the hang of it.

We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Working with FareHarbor was a great experience. The system was easy to use, the customer service was top-notch, and the fees were reasonable. I would definitely recommend FareHarbor to anyone looking for a reliable online booking platform.

Working with FareHarbor was a pleasure! The system was simple and user-friendly, and the customer service was excellent. All of my questions were answered promptly and I had no issues with the booking process. Overall, it was a great experience.

The only issue I had with FareHarbor was the cost. It was more expensive than some of the other companies I looked at, and I had to pay a fee for every booking.

Fantastic

I was impressed with how fast the team was able to set up my account and start running the app for my reservations, and within a week everything was pretty much fully funcional

I honestly can't think of anything here, great job!

We have a small company is Fareharbor covers all our needs.

What I like most is the way I can manage times and dates at bookings (blocking, availability, etc).

Nothing at the moment. When we are not able to solve something we ask Fareharbor for help

It operates our booking system, website and payment system flawlessly

The 24/7 support by the operators is really first-class. They have an excellent team for answering any and every query. This is very important to me as I inevitably need answers fast.

nothing stands out to me that I could say needs improvement.

WE love it! We are proud to say we have been here since the beginning of the company and have always been treated very very well!

Ease of use! Love [sensitive content hidden], he is the best! He helps us all the time and anytime we need help!

I can not think of anything that I don't like.

Consistently a professional and helpful organization that helps develop our systems to run seamlessly.

Quick and easy to work with on new items/projects. Proactive team

Free espresso and donuts for each virtual meeting..delivery! Seriously, there's not anything I'd change right now.

It couldn't be better. I would love POS integration possibilities!

Hands-on training and support from the FareHarbor team.

No integration with POS systems. I realize FareHarbor is working on this and it needs to be a primary focus.

We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.

Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!

Only that the fees are among the highest in the industry.

Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!

The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.

Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!

The first year was great. The second season I only needed a copy of the calendar I previously had, but after working with support- for months, or trying to because you never get the same support person, they still have not fixed my availability and it’s costing my business money every day. We are a small seasonal operation and only have a few months of operations that are crucial for the entire year. The fact they cannot get my calendar off availability accurate is unacceptable for a booking platform of this magnitude. I foresee a dark future for this company, they have horrible customer service, confused support agents, even after they give you a dedicated agent, what’s the point if they don’t care to understand the problems or follow through with fixing them? I would never recommend Fareharbor to anyone if you care about your business- because Fareharbor doesn’t!! Highly disappointed in the lack of service.

The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it.

super can’t seem to complete a request, even when it’s costing my business.

Very, very positive. From the very first call to redeveloping my website, FareHarbor have been instrumental in the success of my business which may not have happened so easily with my previous set up.

Easy to use. Customer service is beyond excellent! Account manager is available to work on constantly improving and updating how i use the system.

None really. Maybe a method to follow up tbose who almost complete a booking but don't.