Great

Cost of the product is great with easy setup

The system is a little tedious and can be hard to navigate in the beginning.

I use Roomcloud as a channel manager and as a booking system in my own site. My overall experience is very positive, this is the reason why I've used it for a long time. Price-value ratio is unbeatable on the market. The software is continually improved.

You can learn Roomcloud software quickly and easily. It is also super easy to integrate it in the present website. The support team is quick and helpful. You can build and easily use your own price list, roomtypes and rate plans. Daily pricing is possible. you can determine minimum stay, close to check in or close to check out. You can choose your high season dates, but special discounts, company rates can also used with a secret code given to the targeted group. Reservations can be listed and checked. If you hotel does not have a front office system, than Roomcloud has a PMS, which can be also used.

It is the same at each channel managers, that some net rate channels, like Hotelbeds, has a special calculation process of package net rate, which usually must be down manually after we received the reservation. Tourist tax can cause the same problem. PMS does not follow the local regulations concerning invoicing and currency exchange, but you do not pay for that, so do not expect it. You cannot choose multiple payment options, like bank card AND cash. I hope they will improve payment options, and roomtype specifications.

Very poor. I regret choosing this sub-par channel manager

It's cheap. That's the only advantage of it. It also connects to my PMS.

Customer service is almost non-existent. Their XML connections are full of bugs and have cost me thousands of booking revenue. Unfriendly user interface. Stay away at all cost

Room Cloud a été un outil précieux dans la gestion quotidienne, à un prix très correct par rapport à ses concurrents et sans commission à la réservation. Cela fait 8 ans qu'on travaille ensemble et je ne peux que le conseiller vivement à tous.

Le logiciel a permis de faire gagner énormément de temps dans la gestion des tarifs, il est très facile d'utilisation, on a toujours un bon conseil en cas de besoin, le service technique est très réactif. Il s'intègre avec Medialog

Puisqu'il faut trouver un point faible, je dirais pouvoir intégrer un calendrier des tarifs et disponibilités dans le booking engine, mais autrement tout est vraiment bien pensé.

Excelente, calidad, rapidez y atencion.

Es un sistema muy amigable para trabajar y la atención del servicio al cliente es único

No es tan bueno para posicionamiento en google

Bonne expérience en rapport avec le prix payé. Ca fonctionne pour pas cher.

Prix imbattable Service commercial disponible

Tout est géré par soi-même Difficulté si probleme à résoudre

La possibilità di sincronizzare molti canali

La mancanza della possibilità di spostare le prenotazioni direttamente dal tableau e il fatto di dover inserire troppi dati inutili(indirizzo, mail, ecc.) in fase di inserimento di prenotazione. Andrebbe inoltre migliorata la possibilità di adattare la tariffa sulla base del numero di persone inserite in fase di prenotazione.

Happy with the product

Ease of use. Does the job. can control many websites

Nothing all good. contacting is a little cumbersome

great

great product but lacks integration features

does not work with Best Western hotels so not good

Large increase of bookings processed !

Easy to implement. decent synchronisation. Many channels

The company may organise on site trainings to be able to manage perfetcly the product

Expérience très satisfaisante

La fiabilité des synchronisations Le tarif La simplicité d'utilisation Les possibilités très larges pour l'enregistrement de tarifs, de règles, d'exceptions etc La visibilité du calendrier

La seule fonctionnalité que je n'ai pas encore exploitée est le booking engine. Mais c'est plus parce que je n'ai pas le temps de m'y consacrer, mais c'est un outil intéressant à exploiter je pense.

Per me l'esperienza è finita, e quando lo sarà, alla scadenza del contratto sarà il più bel giorno della mia vita

Niente di niente. I venditori sembra che vendano oro, in realtà si tratta di altro materiale...

Le promesse vane, la mancanza di assistenza, il disinteresse verso i clienti

Estamos contentos con la experiencia. Esperamos seguir trabajando sin problema.

Es fácil y como para poder trabajar con tranquillidad

Por ahora no hemos tenido ningún inconveniente

Bien

Utilisation simple...,...,,..,,,..............

On ne peut pas ajouter notre site personnel pour gérer l ensemble, ni roomlala...

Il prodotto è molto semplice da usare e, in diversi anni, non mi ha mai tradita!

Roomcloud si è integrato perfettamente ai programmi che utilizzo quotidianamente, unica pecca il prezzo un po' elevato.

Me han dado muchos problemas desde el minuto 1.

Pongo 1 estrella porque no puedo poner menos.

Desde el día 1 todo han sido problemas.