All Duve Reviews
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Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
great tool for our property
Great.
PROSI´m very impressed with Wishbox. We have a small property and for our use it is absolutely perfect. It is simple to use, user friendly, evolves according to user needs and I think it is on its way to becoming a great alternative to a PMS. Five stars.
CONSThe fact that only Booking.com reservations appear on their own in Wishbox and bookings from other sources have to be entered manually.
Ran
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
The Excellent Professionals of Guesty
Wishbox keeps me organised, helps me generate the kind of revenue I had envisioned, and has produced the kind of success for my operations as a host in the hospitality business can only hope for ... it truly has been a fruitful experience. Thank you Wishbox.
PROSI love the Wishbox software. It is so "user friendly" that it cannot be equaled by any other platform or experience. In its extraordinary simplicity and clarity, Wishbox is head and shoulders above the rest. The webinars they conduct, the tutorials they produce, the revenue they achieve for their clients is phenomenal. As a client and as part of the family of Wishbox, I and my company are here to stay. We are permanently connected. Wishbox is a lifeline to success. Thank you to these most esteemed professionals who make it their business to offer a superior product and service for all their clients. With Gratitude, Ran Fridman at FRIDMAN PROPERTIES
CONSSincerely, I appreciate Wishbox completely. My experience the whole time that I have had the opportunity and the benefits to use Wishbox software , has been completely "trouble-free."
Steve
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Do not waste your money
Terrible, I have not used dive for months and they are still charging me.
PROSThe sales pitch that was a lie in the end. Underperformed and over charged
CONSGuests thought it was a scam. It was supposed to save time and effort, guests ended up calling more and wating staff time as they were confused and thought it was a scam
Jakub Aleksander
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Very good software
Reliable software with good user and guest interface.
CONSQuite limited in what they can offer comparing to their competition.
Anabell
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great in managing customer communications
Happy customer
PROSEase of use. All the feature I was looking for is available
CONSThe marketplace needs some work but everything else is great.
Ruben
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Just awesome!!
I grew up by business
PROSThis software made my life much easier , very simple and ergonomic ! The team is very responsive which is very pleasant.
CONSNothing really! The beginning was difficult but I would say like all what you try to do but everything is set so far and we now enjoy it! The staff does a very good job in developing the app.
Diane
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2020
Bugs, bugs and more bugs. Constant major functionality problems.
We have been using Wishbox for about a year. At first there were so many glitches that we thought it was still in Beta mode. And now, a year later, we continually and regularly encounter sudden major functionality issues. We would find a different alternative but we are somewhat stuck with this debacle of an app for the moment. Examples of problems include guest rooms not updating when a guest is moved, guest messages suddenly not working, door codes suddenly not populating, guests not being able to register because the app gets stuck mid-step. And the support is dismal. They are in Australia so nothing is real time and they get back to you when they get back to, sometimes days later, no matter how urgent the issue. DO NOT GET THIS APP. YOU WILL BE AS SORRY AS WE ARE TO HAVE CHOSEN IT. It has become an embarrassment to us vis-a-vis our guests and an operations nightmare.
PROSThe only reason we chose Wishbox was because it integrates with Cloud Beds and allows secure uploads of guest IDs. But it turns out it actually doesn't integrate very well and requires us to hand sync multiple times throughout the day.
CONSIt doesn't work well. Full of glitches and sudden bugs. Terrible support that takes days to resolve anything.
Yannis
Hospitality, 11-50 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
Bad customer servive
Worst experience!!!! Un professional customer service
PROSI did not have the chance to see much, we were trying to exploit the prospect of a collaboration
CONSThey set a meeting with us, they never showed up for the meeting, they never send us an email in advance, they wasted our time! Absolutely ridiculous
Adam
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2020
Great app, let down by atrocious support
It's made our guests' lives easier and ours much harder.
PROSThe guidebook is a great way to provide guest information. Pre-checkin is also useful in terms of collecting the guest's real email address, signing Ts and Cs and collecting ID.
CONSSupport. It is virtually non-existant. I submitted an issue to their "urgent" email address 4 weeks ago, have chased it 4 times since and it is simply being ignored. I then contacted support via live chat to ask how to complain about this and that is also being ignored. The issue was Wishbox sending property access details out for a cancelled reservation, so a fairly serious security issue. There are quite a few bugs to be ironed out with the software: -Outdated information given to guests via the Guidebook because changes are not saved properly -Despite being able to mark ID and contract as mandatory in pre-checkin settings, it's not actually mandatory at all -Extra services like travel booking don't work properly
Reasons for switching to Duve
The guest portal in Tokeet is poor.
HUSSEIN
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great Messaging Software for vacation rental management
- Automated messages work very well- we have saved a lot of time sending guests check in details by using wishbox - Upsells is a great way to generate revenue from baggage storage, late check-out etc (you can add many different types of upsells) - Guests can upload their documents using wishbox
CONS- It would be good if you have an option to customise the upsell messages - It would be good if you customise the automated message in terms of layout etc.
Denis
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
must have tool for profesionals in hospitality
the wishbox is a must have application if you are active in hospitality . It is saving a lot of time in the daily routine work with communicating with the clients . They can send you all needed infos for check in , you can communicate to the clients accescodes , wlan codes etc
CONSthere are no negative thinkings about this software
Florian
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Erste Wahl für digitale Gästereise
Seit wir Duve nutzen, haben wir weniger Problem-Gäste, weniger Zeitaufwand für das Beantworten von Fragen und eine lückenlose Dokumentation der Meldedaten. Genau das, was wir gesucht haben :-)
PROSModernes User Interface, gute Übersetzungen, läuft stabil und zuverlässig
CONSKeine Integration mit WhatsApp Business Account möglich
Reason for choosing Duve
Kompatibilität mit vorhandenen Drittanbietern
Reasons for switching to Duve
Fehlende Funktionen beim vorherigen Tool
Mickael
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Simplify everything, a perfect tool for short term rentals companies.
How it's simplify everything about the relationship with the customers from the moment that he book until the moment after he has left the apartment.
CONSWe are located in israel, sometime is difficult to find an hebrew speaker, but the hebrew speaker employe always return to my call.
Omer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great complementary software
Very helpful in communicating with guests. Optimally fulfills our needs in managing customer experience and offering upsell for stay
CONSEsport and manage eports and integration with What'sApp
Luis
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Easiest way to communicate with yous guests
lot of features very user-friendly automate comunication
CONSMore focus on the upsell features than in improving little problems that may affect user experience