Payroll & reports and analytics. It gives you a wide range of options.

In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).

If we were able to get our customer services reps one on one, as we were able to reach our implementation team, I don't think I would have anything negative to say. Would also love to see the PTO tracking system built up a little more, with less red tape to cut through and definitely better reporting with regards to available balances on one spreadsheet, at a practitioners fingertips.

The Payroll Processing feature. We also use Smart Compliance so having the comfort of something monitoring tax compliance, our filings, etc. We use the Time and Attendance feature so transferring timecards is a very simple process. We also use the system to track our PTO, could use a bit more functionality on this end of the house but I know with product feedback, we will see additional changes as ADP works towards what their clients would like to see. Analytics dashboard is also a great feature and the Bridge is back, major plus!

The customer service in the aspect of not being able to reach your team directly. Sometimes they are available to answer the phone and you can have your issues resolved ASAP, other times, you get someone not familiar with your setup and it takes a while to catch them up to speed. Would love a more direct one on one contact with our representatives like ADP used to have.

I feel like ADP gets the job done and is an affordable option. For smaller companies, I see no reason for them not to use ADP for their needs. However, once you need to do more involved tasks the site quickly reveals how little capacity it has.

I appreciate that ADP is a pretty basic platform and most of the functions are easy to do once you know how. The customer support is usually quick to respond and helpful.

The platform is not intuitive or user friendly and I often cannot figure out how to do actions without guidance from an associate. Functions are never where you expect them to be, and the various site branch-offs make it even more confusing. The platform feels very outdated and not modern. Users often have issues locating documents in their own profiles. The reporting is extremely difficult to use and get the output of a clean report with exactly the specified parameters.

Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved.

I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient.

Some reports could be named more clearly but there is nothing that I dislike!

We are working on updating the Pay Grades and aligning them with merit increases and bonuses.

I like that we can intergrade different functions for different departments in on HR system.

I don't like when the updates reject certain functions or don't keep information needed.

Love the recruitment/onboarding and benefits modules.

The flow of recruitment to onboarding to benefits. The entire lifecycle

the Performance Management module is archaic and needs improvement in ease of use. File feeds also take way too long to set up and fix if any issues arise.

I like the dedicated support staff that are assigned to us most. They are easily reachable and very knowledgeable.

I least liked the implementation team as they were very unreliable before they turned it over to our support staff.

The ease of the website and when I have a problem the ability to go online or call for help.

They keep changing the website when it is not necessary. The old site was more user friendly.

So far, we are looking forward to working with ADP to get all our employment needs met.

Just starting, so far like the functionality of the database

Just starting and have not experienced the negative at this point.

Take my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time.

All-in-one service solution for popular HR administrative services, payroll, and talent recruiting.

Entry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.

Outstanding - many great systems and excellent people to help get it all done. Thank you!

The additional assistance by dedicated ADP representatives

The Tax service is excellent in many ways for a multi-tax client. However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need to be more responsive and flexible to get items fixed more timely. -- Again want to stress that the service is there and taxes are paid , but the time to get some items done needs to improve

I like ADP Comprehensive Services because it flows from HR to Payroll seamlessly. I also like that there's a customer service number with options to choose depending what areas (HR, Payroll, Compliance, Reporting, Tax, etc.) you need help in. My rep., [sensitive content hidden] is very responsive in resolving my issues.

I like ADP Comprehensive Services because it has a lot of features/modules (HR, Payroll, Tax, WGPS, GLI, Reporting that is essential in employee management.

Some of the management reports, I don't have visibility when it gets imported to 3rd party vendor so when there's an issue, I'm unable to identify and resolve.

Customer service needs to be revamped. It would be helpful if the reps were knowledgeable with all parts of the platform (instead of specializing in one area: payroll, HR, reporting, etc.) because they don't understand their solutions may impact another platform negatively.

I have had issues with just about every part of the platform.

Each piece of the platform should work together. I should not have to make multiple changes for a single change. I know we aren't using ADP to it's full extent, but customer service is unhelpful and can't fix the problems we are having. Reporting, especially auditing, is unreliable and returns information that can't possibly be true.

I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll".

I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue.

The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it.

Overall, where we are now is in a great space.

Your provided with a direct team that is well-versed in your account and can answer questions or seek out the right people to get your issues resolved.

They are quick to close cases as if they are meeting a quota.

I've been using adp for 8 years and have gotten comfortable with the navigations and functions.

Accessibility from anywhere. Allows ability to work remotely with minimal impact.

Inactivity log out is too soon. System runs slow from time to time.

It is just that, comprehensive and gives a lot of information easily accessible.

Smart Compliance could be better. I cannot stand even logging into it. It would be nice if we got e-mails to let us know there was activity on that separate site. Other than that and leaving time and attendance, no issues.

There are a lot of modules that are bundled within the system that we find useful.

There are very limited options for customization.

I enjoy Comprehensive services. It takes a lot of the guess work out of payroll.

I like that many things that can be tedious are taken care of with the Comprehensive services and we at the company level do not have to do them.

Some portions of ADP that I used to do are now down with Comprehensive services and I miss doing them myself.

Disappointed

The system is always available. No down time.

Customer service on day-to day support needs to be redesigned and enhanced greatly.

customer service, different features, constant attempts at improvement

reporting isn't as simple as it should be

The platform has many features that allow you to effectively manage your workforce.

The platform has many features it can be a bit overwhelming when you are looking to pull a report or perform a task fast.

The system is very user friendly. We have created the system for our company from scratch and it has been very easy.

At this time we have not had any major challenges. When the is a challenge we call the 800 number and the assistance is really quick and helpful.

I am very happy the service is available when needed.

I like that I have been able to resolve any concerns I had.

Some individuals are not as knowledgeable as others. When faced with this situation, I usually can figure out the situation. In the event I can't determine a resolution, I will call back and hope to get another individual.