All ADP Comprehensive Services Reviews

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Anastacia

1,001 - 5,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed September 2021

Good People Management Software

Alexandra

Verified reviewer

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Reliable and User-Friendly

Overall the product is amazing and Reliable! It has made managing Payroll and Hr a breeze.

PROS

Easy to use and reliable. Plus the customer service group is amazing!

CONS

Occasional system glitches but the service team is always quick to assist.

Vendor Response

Hi Alexandra, Thank you so much for taking the time to provide a review! We are happy you enjoy the service experience so much. That's what we pride ourselves on. Have a great day!

Replied April 2019

Shaka

Commercial Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2023

Review-SL-E

PROS

The platform has many features that allow you to effectively manage your workforce.

CONS

The platform has many features it can be a bit overwhelming when you are looking to pull a report or perform a task fast.

Anonymous

5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed May 2019

ADP WFN is good but you'll regret adding comprehensive services...

I refuse to work for any company that uses comprehensive services.

PROS

Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.

CONS

I used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

Vendor Response

We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.

Replied May 2019

Orlando

Mechanical or Industrial Engineering, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

ADP: Your Company's New Best Friend

Above satisfactory - Excellent.

PROS

All features of ADP are very useful and liked for how they perform. Top Features are: the HR, Payroll, and Benefits Dashboards, QuickCalc (used to quickly estimate wages for EEs that may need an earnings adjustment), Manual check adjustments and off-cycle payrolls, talent tabs, and reporting. Honorable mention for the EE Documents.

CONS

The incompatibility with larger physical display screens. My company evolved from using 2 standard monitors side by side to one large monitor with a 3440x1440 ultrawide display. However, I was able to submit a feedback request and hopefully it's a design flaw to be fixed.

Reason for choosing ADP Comprehensive Services

The value for the services received.

Vendor Response

Hi Orlando, this review made our day! We love the title and are so honored to be a best friend and partner! We appreciate you for taking the time to leave us this amazing review. Let us know if there's anything that you need from our team.

Replied August 2023

Lorelei

Environmental Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Great payroll processing.

I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll".

PROS

I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue.

CONS

The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it.

Mathew

Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2019

NOT to be Trusted

Take my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time.

PROS

All-in-one service solution for popular HR administrative services, payroll, and talent recruiting.

CONS

Entry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.

Vendor Response

Hi Matt, I'm sorry to hear about your experience with ADP. I would be happy to connect with you an ADP representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com

Replied January 2019

Addison

Real Estate, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

ADP Review

I like it! I prefer our older company Paylocity, but I like it

PROS

I like how easy it is to use! I also like how user friendly.

CONS

I don’t like how small everything is! I cannot see unless it’s on a computer

kari

Warehousing, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Ease of Use

Overall, it has been easy for me to learn ADP and use everyday.

PROS

I like how easy it is to set up new Vacation and PTO policies in ADP and the ease of Garnishments

CONS

Sometimes it is difficult to get Customer Support that understands our specific needs.

Cory

Computer Software, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

ADP Comprehensive Services Review

Absolutely amazing! I truly couldn't be successful in my role without ADP.

PROS

It has helped me to automate nearly every backend HR process which has helped me with bandwidth and saved on needing to hire additional headcount.

CONS

Nothing really. It has been such a critical tool for us.

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2023

User-friendly

PROS

I use ADP to record my work hours and to view other company info. Of all the timecard softwares I've used, ADP is the most user friendly. The software I used previously was buggy and often wouldn't save my changes; I've had no issues with ADP, hooray!

CONS

Nothing that I can think of! There's likely more features to ADP that my company isn't fully utilizing.

Melissa

Gambling & Casinos, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2023

Not Intuitive

Customer service needs to be revamped. It would be helpful if the reps were knowledgeable with all parts of the platform (instead of specializing in one area: payroll, HR, reporting, etc.) because they don't understand their solutions may impact another platform negatively.

PROS

I have had issues with just about every part of the platform.

CONS

Each piece of the platform should work together. I should not have to make multiple changes for a single change. I know we aren't using ADP to it's full extent, but customer service is unhelpful and can't fix the problems we are having. Reporting, especially auditing, is unreliable and returns information that can't possibly be true.

Vendor Response

Hi Melissa. Thank you for posting a review. We're so sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you.

Replied June 2023

Angela

Oil & Energy, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

ADP Life Saver

Excellent

PROS

Great customer service always solves my problems and issues!

CONS

I don't like the new color scheme on the update very hard viewing previous color was easy to see and identify tabs etc. My opinion old view of payroll processing was easier and clearer than new version.

Vendor Response

Hi Angela, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.

Replied June 2023

Timothy

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2019

Worst time management application.

Absolutely horrible.

PROS

Absolutely nothing at all. I could not find one good thing about this application.

CONS

The absolutely horrible interface. There is little to no information on what anything does, you just have to click it and find out. To take time off or see if your time off has been approve there is a little exclamation point when a number on it, however when you click any notification it either does nothing or takes you to an empty schedule. You have to *FIND* the right route to go to get any kind of information because there is no guide or tool tip for anything on any of these pages.

Vendor Response

Hi Timothy, Thank you for the review. We are very sorry you have experienced difficulties with the time management application. We would like to connect and work with you to improve your experience with the technology. Thank you

Replied July 2019

Holly

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Typical HRIS

PROS

End of year processing is easy and convenient for admins and employees.

CONS

Systems don't flow as they should between HR, Benefits and Payroll. Reporting functionality should be more simplified. Trying to find invoices should be all in one place.

Vendor Response

Hi Holly, thank you so much for the review! We're glad you find the year processing easy and user friendly. We will pass on your feedback regarding the flow between the systems, this is helpful feedback. We're glad that you've had a good experience overall and we look forward to continuing our partnership!

Replied August 2023

Robin

Non-Profit Organization Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Byers Review

I enjoy Comprehensive services. It takes a lot of the guess work out of payroll.

PROS

I like that many things that can be tedious are taken care of with the Comprehensive services and we at the company level do not have to do them.

CONS

Some portions of ADP that I used to do are now down with Comprehensive services and I miss doing them myself.

Vendor Response

Hi Robin, this review made our day! We appreciate you for taking the time to leave us this amazing review and we are grateful for your partnership!

Replied June 2023

Samuel

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Loyal ADP customer

Over the years i have been assigned a number of Relationship Managers (RM) to work with our organization. Each RM has been a pleasure to work with. The RM's have helped with developing our employee satisfactions surveys.

PROS

The software has many features helpful for Human Resources. along with the software you get great technical support and excellent customer service.

CONS

So far, i can't think of any con's. However, i have recommended that ADP offer more hands-on live training li sessions. I enjoy classroom training that compliments my learning preference ad style.

Vendor Response

Hi Samuel, thank you for providing a review of ADP Comprehensive Services. We're proud of our service and support!

Replied February 2019

Tom

Broadcast Media, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed June 2023

Frustrated

Disappointed

PROS

The system is always available. No down time.

CONS

Customer service on day-to day support needs to be redesigned and enhanced greatly.

Vendor Response

Hi Tom, thank you for posting a review and we're sorry to hear that you are disappointed. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to help resolve your issues as quickly as possible.

Replied June 2023

Laurie

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: