Overall the product is amazing and Reliable! It has made managing Payroll and Hr a breeze.

Easy to use and reliable. Plus the customer service group is amazing!

Occasional system glitches but the service team is always quick to assist.

The platform has many features that allow you to effectively manage your workforce.

The platform has many features it can be a bit overwhelming when you are looking to pull a report or perform a task fast.

I refuse to work for any company that uses comprehensive services.

Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.

I used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

Above satisfactory - Excellent.

All features of ADP are very useful and liked for how they perform. Top Features are: the HR, Payroll, and Benefits Dashboards, QuickCalc (used to quickly estimate wages for EEs that may need an earnings adjustment), Manual check adjustments and off-cycle payrolls, talent tabs, and reporting. Honorable mention for the EE Documents.

The incompatibility with larger physical display screens. My company evolved from using 2 standard monitors side by side to one large monitor with a 3440x1440 ultrawide display. However, I was able to submit a feedback request and hopefully it's a design flaw to be fixed.

I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll".

I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue.

The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it.

Take my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time.

All-in-one service solution for popular HR administrative services, payroll, and talent recruiting.

Entry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.

I like it! I prefer our older company Paylocity, but I like it

I like how easy it is to use! I also like how user friendly.

I don’t like how small everything is! I cannot see unless it’s on a computer

Overall, it has been easy for me to learn ADP and use everyday.

I like how easy it is to set up new Vacation and PTO policies in ADP and the ease of Garnishments

Sometimes it is difficult to get Customer Support that understands our specific needs.

Absolutely amazing! I truly couldn't be successful in my role without ADP.

It has helped me to automate nearly every backend HR process which has helped me with bandwidth and saved on needing to hire additional headcount.

Nothing really. It has been such a critical tool for us.

I use ADP to record my work hours and to view other company info. Of all the timecard softwares I've used, ADP is the most user friendly. The software I used previously was buggy and often wouldn't save my changes; I've had no issues with ADP, hooray!

Nothing that I can think of! There's likely more features to ADP that my company isn't fully utilizing.

Customer service needs to be revamped. It would be helpful if the reps were knowledgeable with all parts of the platform (instead of specializing in one area: payroll, HR, reporting, etc.) because they don't understand their solutions may impact another platform negatively.

I have had issues with just about every part of the platform.

Each piece of the platform should work together. I should not have to make multiple changes for a single change. I know we aren't using ADP to it's full extent, but customer service is unhelpful and can't fix the problems we are having. Reporting, especially auditing, is unreliable and returns information that can't possibly be true.

Excellent

Great customer service always solves my problems and issues!

I don't like the new color scheme on the update very hard viewing previous color was easy to see and identify tabs etc. My opinion old view of payroll processing was easier and clearer than new version.

Absolutely horrible.

Absolutely nothing at all. I could not find one good thing about this application.

The absolutely horrible interface. There is little to no information on what anything does, you just have to click it and find out. To take time off or see if your time off has been approve there is a little exclamation point when a number on it, however when you click any notification it either does nothing or takes you to an empty schedule. You have to *FIND* the right route to go to get any kind of information because there is no guide or tool tip for anything on any of these pages.

End of year processing is easy and convenient for admins and employees.

Systems don't flow as they should between HR, Benefits and Payroll. Reporting functionality should be more simplified. Trying to find invoices should be all in one place.

I enjoy Comprehensive services. It takes a lot of the guess work out of payroll.

I like that many things that can be tedious are taken care of with the Comprehensive services and we at the company level do not have to do them.

Some portions of ADP that I used to do are now down with Comprehensive services and I miss doing them myself.

Over the years i have been assigned a number of Relationship Managers (RM) to work with our organization. Each RM has been a pleasure to work with. The RM's have helped with developing our employee satisfactions surveys.

The software has many features helpful for Human Resources. along with the software you get great technical support and excellent customer service.

So far, i can't think of any con's. However, i have recommended that ADP offer more hands-on live training li sessions. I enjoy classroom training that compliments my learning preference ad style.

Disappointed

The system is always available. No down time.

Customer service on day-to day support needs to be redesigned and enhanced greatly.