All ADP Comprehensive Services Reviews

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Anastacia

1,001 - 5,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed September 2021

Good People Management Software

Pascale

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

ADP is the best!

PROS

Payroll & reports and analytics. It gives you a wide range of options.

CONS

In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).

Reason for choosing ADP Comprehensive Services

It's so far the best product overall. We tried different software before and even considered a new one, but ADP stays the best.

Reasons for switching to ADP Comprehensive Services

I'm not sure. I joined Payroll Dept after the fact.

Vendor Response

Hi Pascale, thank you so much for the fantastic 5 star review! It's great to hear from amazing Ambassadors like you! We look forward to a continued partnership in the future. As always, please feel free to reach out if you need anything. Thanks again.

Replied December 2023

Jessica

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Happy Comp Services User

Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved.

PROS

I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient.

CONS

Some reports could be named more clearly but there is nothing that I dislike!

Reasons for switching to ADP Comprehensive Services

We switched for a number of reasons including cost, ease of use, service, and reporting.

Vendor Response

Hi Jessica, thanks for leaving us such a wonderful review. We are so glad to hear from one of our amazing Ambassadors and we are thrilled that you have loved your experience; our staff will definitely be happy to read what you wrote. We look forward to a continued partnership for years to come!

Replied December 2023

Anonymous

5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed May 2019

ADP WFN is good but you'll regret adding comprehensive services...

I refuse to work for any company that uses comprehensive services.

PROS

Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.

CONS

I used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

Vendor Response

We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.

Replied May 2019

Kyla

Insurance, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

We love ADP

We are working on updating the Pay Grades and aligning them with merit increases and bonuses.

PROS

I like that we can intergrade different functions for different departments in on HR system.

CONS

I don't like when the updates reject certain functions or don't keep information needed.

Reason for choosing ADP Comprehensive Services

It is more commonly known and used with other administrators in our company.

Vendor Response

Hi Kyla. Thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback.  

Replied June 2023

Denisse

E-Learning, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

ADP review by HR Practioner

Love the recruitment/onboarding and benefits modules.

PROS

The flow of recruitment to onboarding to benefits. The entire lifecycle

CONS

the Performance Management module is archaic and needs improvement in ease of use. File feeds also take way too long to set up and fix if any issues arise.

Reasons for switching to ADP Comprehensive Services

Ability to do more functions like performance management and benefits.

Vendor Response

Hi Denise, we appreciate the detailed review! We are so glad to hear that you see a value in the entire lifestyle that this product provides. We look forward to working together for years to come!

Replied December 2023

Katie

Law Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2023

Comprehensive Services Tool

PROS

I like the dedicated support staff that are assigned to us most. They are easily reachable and very knowledgeable.

CONS

I least liked the implementation team as they were very unreliable before they turned it over to our support staff.

Reasons for switching to ADP Comprehensive Services

We grew larger and needed to consolidate everything into one platform.

Vendor Response

Hi Katie, we love hearing from our clients who upgraded from RUN! So glad to hear that your dedicated support staff has been helpful. Feel free to reach out if you need anything. Thank you for taking the time to leave a review.

Replied December 2023

Teresa

Airlines/Aviation, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

ADP is a mixed bag of a company

PROS

The ease of the website and when I have a problem the ability to go online or call for help.

CONS

They keep changing the website when it is not necessary. The old site was more user friendly.

Reason for choosing ADP Comprehensive Services

We have ADP 401K and did not want to mess with changing that.

Vendor Response

Hi Teresa, thank you so much for the 5 star review! We are so happy to hear that you've had a great experience with the platform and with customer service. It's great to hear from happy customers like you!

Replied December 2023

Carla

Non-Profit Organization Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

ADP - FR Collaboration

So far, we are looking forward to working with ADP to get all our employment needs met.

PROS

Just starting, so far like the functionality of the database

CONS

Just starting and have not experienced the negative at this point.

Reason for choosing ADP Comprehensive Services

Hopes that it will give all the services promised by the sales team.

Reasons for switching to ADP Comprehensive Services

Service, functionality of the system, and implemenation team was atricious.

Vendor Response

Hi Carla, thanks for taking the time to leave a review! We're glad that things are off to a good start and we hope that we exceed your expectations as you get further into the platform. Please reach out if you need anything!

Replied December 2023

Michael

Health, Wellness and Fitness, 501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2023

Payroll/HR

Overall positive experience with dedicated support.

PROS

Full suite in one portal for payroll, HR, recruiting, and onboarding.

CONS

Nothing at this point in time. Will evaluate ongoing.

Reason for choosing ADP Comprehensive Services

Reporting, customer service and the ability to support the companies growth.

Reasons for switching to ADP Comprehensive Services

Reporting and customer and IT services.

Vendor Response

Hi Michael, we are so glad to hear that you've had a great experience so far! We hope that you continue to have a great support team and we look forward to a long term partnership in the future. Please reach out if you need anything. Thanks!

Replied December 2023

Mathew

Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2019

NOT to be Trusted

Take my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time.

PROS

All-in-one service solution for popular HR administrative services, payroll, and talent recruiting.

CONS

Entry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.

Vendor Response

Hi Matt, I'm sorry to hear about your experience with ADP. I would be happy to connect with you an ADP representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com

Replied January 2019

Nicholas

Venture Capital & Private Equity, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2018

ADP Comprehensive Services Review

It has been helpful to provide metrics for senior management regarding HR analytics, self service for our employees for a bunch of personal information, allow for I-9 management through E-verify, great custom reporting to be able to pull for our teams within our organization, and allow for online performance management for our employee population.

PROS

There are plenty of great options such as faster customer service- being able to talk to a representative very quickly, super helpful with setup such as for open enrollment in setting up all the new plans and rates, setup with API's to vendors, help with total management, addition of HR analytics and dashboard for management and HR to make metrics that are very useful, help with custom reporting and very easy for employees being able to make changes such as their direct deposit, tax information , life events and benefit enrollment. It is also great to have the E-verify file feed built into ADP so we can send it directly to them.

CONS

The on boarding for ADP is not great and does not allow for a true on boarding system as we cannot electronically sign for any documents and cannot transfer all data from our ATS. Sometimes, we have experienced a longer wait time for customer service and it makes it difficult to talk with someone but have had a good overall experience. The total management is not a true capture for management of leave as we do not have any ADP time sheets so it makes it impossible to track based on time sheets since we use Unanet.

Vendor Response

Hi Nicholas, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

Replied January 2019

Dana

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

The perfect addition to our HR team

We are a growing business that used to do all payroll and HR management in house. As we began to grow, it became obvious that our old ways were not going to cut it in terms of volume of new hires and a forever lengthening payroll list. Adding ADP to our company has really streamlined how we handle every area of payroll and HR, that we are saving time and adding value to our outdated processes.

PROS

What I like most about ADP Comprehensive Services is the ease of use. After completing a few training classes for the service, I felt very competent in using the software, and very confident that I could continue to gain more knowledge as time went on. ADP does an excellent job of providing you witht he tools needed to get your company up and running fast with their software.

CONS

What I like the least about ADP Comprehensive Services is that certain modules work better with different browsers, and that can be very frustrating. Having to switch back and forth between chrome and IE to get the best experience from one situation to the next is not ideal.

Vendor Response

Hi Dana, thank you for providing a review of ADP Comprehensive Services. We're so happy that your payroll and HR areas have been streamlined, saving time and adding value!

Replied January 2019

ShaunaGaye

Public Relations and Communications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

All Good

overall great experience

PROS

I love the ease of Everything in one place

CONS

hard to get a hold of the right representative sometimes

Reason for choosing ADP Comprehensive Services

It was the better product

Vendor Response

Hi ShaunaGaye, thanks for taking the time to review Comprehensive Services. We know it takes time and we're so glad you've had a great experience! We are glad that you find everything easy to use!

Replied August 2023

Lorelei

Environmental Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Great payroll processing.

I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll".

PROS

I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue.

CONS

The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it.

Vendor Response

Hi Lorelei, thank you for the 5 star review! It is so great to hear from a long time customer, and we are so grateful for the continued partnership. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley

Replied December 2023

Angela

Oil & Energy, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

ADP Life Saver

Excellent

PROS

Great customer service always solves my problems and issues!

CONS

I don't like the new color scheme on the update very hard viewing previous color was easy to see and identify tabs etc. My opinion old view of payroll processing was easier and clearer than new version.

Vendor Response

Hi Angela, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.

Replied June 2023

Timothy

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2019

Worst time management application.

Absolutely horrible.

PROS

Absolutely nothing at all. I could not find one good thing about this application.

CONS

The absolutely horrible interface. There is little to no information on what anything does, you just have to click it and find out. To take time off or see if your time off has been approve there is a little exclamation point when a number on it, however when you click any notification it either does nothing or takes you to an empty schedule. You have to *FIND* the right route to go to get any kind of information because there is no guide or tool tip for anything on any of these pages.

Vendor Response

Hi Timothy, Thank you for the review. We are very sorry you have experienced difficulties with the time management application. We would like to connect and work with you to improve your experience with the technology. Thank you

Replied July 2019

Holly

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Typical HRIS

PROS

End of year processing is easy and convenient for admins and employees.

CONS

Systems don't flow as they should between HR, Benefits and Payroll. Reporting functionality should be more simplified. Trying to find invoices should be all in one place.

Vendor Response

Hi Holly, thank you so much for the review! We're glad you find the year processing easy and user friendly. We will pass on your feedback regarding the flow between the systems, this is helpful feedback. We're glad that you've had a good experience overall and we look forward to continuing our partnership!

Replied August 2023

Stephanie

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

User Friendly

PROS

ADP is fairly easy to navigate anything I have had issues with were quickly and easily resolved with a simple call to customer service.

CONS

401k is not within the same program. I would prefer it to all be in one spot.

Vendor Response

Hi Stephanie, thank you so much for the review! We are so glad to hear that you find everything user friendly and easy to navigate. We look forward to working with you for years to come! If you are interested, we think you may be a good fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley

Replied December 2023

Emily

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Bradford

Very helpful

PROS

Very user friendly, easy to input. So may areas to look in and search.

CONS

I have no things I dislike about ADP at this time.

Reason for choosing ADP Comprehensive Services

Corporate decision

Vendor Response

Hi Emily! Thank you so much for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We are so glad that you find the platform easy to use, that is one of our biggest goals! Thanks for your kind words and we look forward to seeing you again.

Replied August 2023

Donna

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2018

The system is a good but there are quirks and not even your staff knows how to resolve at time

All files are now uploaded electronically, appraisals are done online and is now paperless. They have great features if only the implementation and training were better. They provide you with videos that are completely outdated.

PROS

Different features, good variety. It has tons of functions, if only the implementation team was adequate. I have worked on several implementations and the whole process is a mess.

CONS

The training is not very good. I used Administaff several years ago and their implementation & training rocked

Vendor Response

Hi Donna, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about our customer support. Please reach out to: will.blalock@adp.com

Replied July 2018

Leonard

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed April 2023

ADP Comprehensive Services Review

PROS

Most areas of ADP Comprehensive Services are user friendly.

CONS

Customer service and support has drastically fallen.

Vendor Response

Hi Leonard. Thank you for sharing your feedback and for bringing this to our attention. We're sorry you had a bad customer service experience. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We hope to talk to you soon.

Replied June 2023

January

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

JStoneReview

Easy to use. Could use some improvements. But overall happy.

PROS

The functionality of the program is nice.

CONS

Some of the glitches in the system can be frustrating.

Reason for choosing ADP Comprehensive Services

Easier to use with multiple locations

Vendor Response

Hi January. Thank you for the feedback! We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we'll strive to continue to improve and make the system easier for our customers.

Replied June 2023

Guadlupe

Hospitality, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Great Review

PROS

The system is very user friendly. We have created the system for our company from scratch and it has been very easy.

CONS

At this time we have not had any major challenges. When the is a challenge we call the 800 number and the assistance is really quick and helpful.

Vendor Response

Hi Guadlupe, thank you so much for the review. We appreciate your business!

Replied February 2019

Shoua

Food Production, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2023

Simple & Easy

ADP is an easy and great software for a company to manage their employees' hours and wages. I would recommend it.

PROS

I liked how easy it is to run reports on this software and how employee timesheets are managed. Also, tracking employee vacation hours was simple.

CONS

I did not like that this software could not allow multiple tabs, which meant if you were in the middle of doing something but had to check on something else, you would have to cancel out of what you were doing.

Vendor Response

Hi Shoua, thank you for recommending us in your review! We're so glad we made your experience with us a great one and look forward to continuing to be your HR partner. We will pass your feedback onto our teams.

Replied June 2023

Showing 1 - 25 of 137 Reviews