ADP Comprehensive Services

RATING:

4.2

(161)

About ADP Comprehensive Services

ADP Comprehensive Services is an outsourcing solution. Choose one, some or all areas of managed services across HR, talent, benefits administration and payroll: Comprehensive HR - Get compliance guidance, workplace safety guidance, talent management, learning courses and other HR tools Comprehensive Pay - Reduce your pay administration workload and receive best practices and compliance assistance for payroll and tax Comprehensive Benefits - Alleviate your benefits administration and open enrollment burden and help reduce compliance risk ADP Comprehensive Services is the HR, pay, and benefits outsourcing partner that extends your capacity so you can deliver more strategic impact to the business. It provides high-touch, expert support when you need it across HR, ta...
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ADP Comprehensive Services Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for ADP Comprehensive Services

1 - 5 of 137 Reviews

Anastacia

1,001 - 5,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed September 2021

Good People Management Software

Pascale

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

ADP is the best!

PROS

Payroll & reports and analytics. It gives you a wide range of options.

CONS

In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).

Reason for choosing ADP Comprehensive Services

It's so far the best product overall. We tried different software before and even considered a new one, but ADP stays the best.

Reasons for switching to ADP Comprehensive Services

I'm not sure. I joined Payroll Dept after the fact.

Vendor Response

Hi Pascale, thank you so much for the fantastic 5 star review! It's great to hear from amazing Ambassadors like you! We look forward to a continued partnership in the future. As always, please feel free to reach out if you need anything. Thanks again.

Replied December 2023

Jessica

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Happy Comp Services User

Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved.

PROS

I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient.

CONS

Some reports could be named more clearly but there is nothing that I dislike!

Reasons for switching to ADP Comprehensive Services

We switched for a number of reasons including cost, ease of use, service, and reporting.

Vendor Response

Hi Jessica, thanks for leaving us such a wonderful review. We are so glad to hear from one of our amazing Ambassadors and we are thrilled that you have loved your experience; our staff will definitely be happy to read what you wrote. We look forward to a continued partnership for years to come!

Replied December 2023

Anonymous

5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed May 2019

ADP WFN is good but you'll regret adding comprehensive services...

I refuse to work for any company that uses comprehensive services.

PROS

Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.

CONS

I used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

Vendor Response

We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.

Replied May 2019

Kyla

Insurance, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

We love ADP

We are working on updating the Pay Grades and aligning them with merit increases and bonuses.

PROS

I like that we can intergrade different functions for different departments in on HR system.

CONS

I don't like when the updates reject certain functions or don't keep information needed.

Reason for choosing ADP Comprehensive Services

It is more commonly known and used with other administrators in our company.

Vendor Response

Hi Kyla. Thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback.  

Replied June 2023