ADP Comprehensive Services

RATING:

4.3

(165)

About ADP Comprehensive Services

ADP Comprehensive Services is an outsourcing solution. Choose one, some or all areas of managed services across HR, talent, benefits administration and payroll: Comprehensive HR - Get compliance guidance, workplace safety guidance, talent management, learning courses and other HR tools Comprehensive Pay - Reduce your pay administration workload and receive best practices and compliance assistance for payroll and tax Comprehensive Benefits - Alleviate your benefits administration and open enrollment burden and help reduce compliance risk ADP Comprehensive Services is the HR, pay, and benefits outsourcing partner that extends your capacity so you can deliver more strategic impact to the business. It provides high-touch, expert support when you need it across HR, ta...

ADP Comprehensive Services Pricing

Starting price: 

CA$0.01 per month

Free trial: 

Available

Free version: 

Not Available

Employee Onboarding
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ADP Comprehensive Services Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for ADP Comprehensive Services

1 - 5 of 145 Reviews

Anastacia

Human Resources, 1,001 - 5,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed September 2021

Good People Management Software

Melisa

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

ADP Comprehensive Services, A Worthwhile Investment for Your Organization!

I have worked with ADP Comprehensove Services at a couple of jobs, and I receive consistenly great service every time! No issue that I may have is too bigfor them to assist me with, or find a way to resolve.

PROS

The prompt services, the care, thoroughness, and "follow-up" nature of the representatives

CONS

Hasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost.

Reason for choosing ADP Comprehensive Services

I was not here, but Mangement said they liked the innovation, full support and wide range of the ADP product.

Reasons for switching to ADP Comprehensive Services

They weren't happy with the capabilities of the last HR-Payroll product. The customer service was not great

Vendor Response

Hi Melisa, thank you so much for the well-rounded and thorough review! It's great to hear from customers like you, and we are so glad to have you with our Ambassador community. If there's anything that you need to improve your experience, please don't hesitate to reach out. We look forward to a continued partnership for years to come!

Replied December 2023

Tammie

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Choose ADP - You won't be sorry!

Excellent! Top notch team of professionals!

PROS

I like that I never feel alone! I have a team of resources available with the click of a button or a quick phone call.

CONS

Tracking of paid sick leave in the various states can be a hassle. Updating of platform when you least expect it.

Reason for choosing ADP Comprehensive Services

The ADP platform was so intuitive. Everything made sense.

Reasons for switching to ADP Comprehensive Services

We had a company merger. Moved to a new software for all to start fresh.

Vendor Response

Hi Tammie! Thank you so much for the review! We love hearing from our happy clients and appreciate you taking the time to write a review. We look forward to a continued partnership for years to come. As always, reach out if you need anything!

Replied December 2023

Rachel

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2023

Gets the job done

I feel like ADP gets the job done and is an affordable option. For smaller companies, I see no reason for them not to use ADP for their needs. However, once you need to do more involved tasks the site quickly reveals how little capacity it has.

PROS

I appreciate that ADP is a pretty basic platform and most of the functions are easy to do once you know how. The customer support is usually quick to respond and helpful.

CONS

The platform is not intuitive or user friendly and I often cannot figure out how to do actions without guidance from an associate. Functions are never where you expect them to be, and the various site branch-offs make it even more confusing. The platform feels very outdated and not modern. Users often have issues locating documents in their own profiles. The reporting is extremely difficult to use and get the output of a clean report with exactly the specified parameters.

Reason for choosing ADP Comprehensive Services

I am not sure, the switch was done before I got to the company.

Vendor Response

Hi Rachel, thank you for your feedback and explanation here. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to assist with training and specific questions as needed.

Replied June 2023

Pascale

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

ADP is the best!

PROS

Payroll & reports and analytics. It gives you a wide range of options.

CONS

In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).

Reason for choosing ADP Comprehensive Services

It's so far the best product overall. We tried different software before and even considered a new one, but ADP stays the best.

Reasons for switching to ADP Comprehensive Services

I'm not sure. I joined Payroll Dept after the fact.

Vendor Response

Hi Pascale, thank you so much for the fantastic 5 star review! It's great to hear from amazing Ambassadors like you! We look forward to a continued partnership in the future. As always, please feel free to reach out if you need anything. Thanks again.

Replied December 2023