About ADP Comprehensive Services

ADP Comprehensive Services is an outsourcing solution. There are three offerings that companies can choose from:

Comprehensive HR - Get compliance guidance, workplace safety guidance, talent management, learning courses and other HR tools

Comprehensive Pay - Reduce your pay administration workload and receive best practices and compliance assistance for payroll and tax

Comprehensive Benefits - Alleviate your benefits administration and open enrollment burden and help reduce compliance risk

ADP Comprehensive Services is the HR, pay, and benefits outsourcing partner that extends your capacity so you can deliver more strategic impact to the business.

It provides high-touch, expert support when you need it across HR, talent, compliance, pa...


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69 Reviews of ADP Comprehensive Services

Average User Ratings

Overall

4.19 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(32)

32

4 stars

(24)

24

3 stars

(9)

9

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 69 results

December 2019

User Profile Picture

Shandus from Belmont University

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

Much Improvement from ADP

Overall, a vast improvement from what we had before. ADP often gets a bad rap, but I think they are making so great improvements. I am no longer at that company where I used ADP comprehensive services, but I was a key player in the implementation of it and was a super admin.

Pros

The variety of features. We went from a much less robust version of ADP (ResourceNow) to Comprehensive Services and have been surprised by how much we like it. It is definitely comprehensive, providing Payroll, Onboarding (we moved from fully manual to all electronic processes), benefits integration, performance management (again, we moved from manual process to electronic with workflows) and robust reporting capabilities. All of this was for just slightly more cost than what we had before with ResourceNow. The user interface is really good, and as an administrator, it was relatively intuitive to figure out.

Cons

There are some minor areas where I wish there was most custom-ability. I also wish it didn't limit our benefits feed option to only 3 carriers.

Reasons for Choosing ADP Comprehensive Services

Ultimately we choose this because we already used ADP for payroll and already had a working relationship with ADP. Plus, the cost was very affordable for our company size.

Response from ADP Comprehensive Services

Replied December 2019

Hi Shandus, Thank you so much for the review! We are so happy to hear about your smooth transition to ADP Comprehensive Services! We're glad your team is no longer having to do everything manually :) Have a great day!

July 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

July 2021

Standard HR system for most companies

Pros

ADP is very comprehensive and has most features companies need to offer.

Cons

I am not sure if its not ideally set up at my company but I always have a hard time finding what I am looking for such as company policies and navigating through all of the tabs / options.

Reasons for Switching to ADP Comprehensive Services

A more robust HR tool was needed for complicated time tracking of different teams.

Response from ADP

Replied July 2021

Thank you so much for the review! We really appreciate your business. Hope you have a great day!

May 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

May 2019

ADP WFN is good but you'll regret adding comprehensive services...

I refuse to work for any company that uses comprehensive services.

Pros

Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.

Cons

I used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

Response from ADP Comprehensive Services

Replied May 2019

We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.

May 2020

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

2.0

Functionality

5.0

May 2020

Simple interface makes for an effective platform

ADP makes it easy to review your pay stubs and any other historical tax documents you may need so that you don't have to worry about saving your old W2 in the mail for months until it comes time to file your taxes. It is easy to use and visually pleasing, especially in the pay stub section, which clearly shows your gross and net pay and the specific taxes that were taken out. I wish they had better customer service, but it often is not necessary since the website is so easy to use, so it isn't a huge con.

Pros

For me, there are two main pros of ADP. One, ADP is able to store your historical payroll information from past jobs alongside your current job's information (if both jobs used ADP as their payroll server). This is extremely helpful for younger millennials who switch jobs frequently and need online access to tax documents like pay stubs and W2s. Additionally, the visuals provided with each pay stub are colorful and easy to understand.

Cons

Sometimes the ADP site would be down for maintenance and there wouldn't be an option to contact customer service via email or phone. The visual that ADP shows when the site is down looks very outdated and did not provide any information on when the site would be back up, so this was frustrating at times.

Response from ADP Comprehensive Services

Replied May 2020

Thank you so much for the review! We appreciate the kind words and hope you have a great day!

December 2020

Cody from Kanopy, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2020

All-Encompassing Solution for those who can live without a "White Glove" Payroll Experience

Overall positive, I prefer ADP over the 2 other payroll systems I've used, and the price is fair as well.

Pros

Ease of processing payroll, and ability to contact customer service regularly to get custom reporting and resolve issues.

Cons

Some solutions to issues are not obvious at all in the platform, and the only way to really learn is by talking with an ADP employee, and then learning it for next time. This can be a time-sink sometimes for smaller issues.

Response from ADP Comprehensive Services

Replied December 2020

Hi Cody, Thank you so much for taking the time to provide a review! We are so happy to have you as a client. Looking forward to partnering with you in 2021! Happy Holidays!!!