What is ADP Comprehensive Services?

ADP Comprehensive Services is a cloud-based human resource, benefits and payroll administration solution that helps manage the entire workforce and improve operational efficiency across the organization. Designed for all business sizes, it helps reduce compliance risk by enabling HR managers to hire, engage and retain the right talent.

Key features of ADP Comprehensive Services include time and attendance management, tax and regulatory changes, reporting, full-service wage collection, pay and compensation benchmarking, documenting pay processes and industry practices and handling employee payroll inquiry. The platform provides day-to-day administration of processes, which minimizes the pressure of document review at the end of the financial year.

ADP ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

57 Reviews of ADP Comprehensive Services

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(27)

27

4 stars

(20)

20

3 stars

(8)

8

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 57 results

April 2019

Alexandra from Door Pro America

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

Reliable and User-Friendly

Overall the product is amazing and Reliable! It has made managing Payroll and Hr a breeze.

Pros

Easy to use and reliable. Plus the customer service group is amazing!

Cons

Occasional system glitches but the service team is always quick to assist.

Response from ADP Comprehensive Services

Replied April 2019

Hi Alexandra, Thank you so much for taking the time to provide a review! We are happy you enjoy the service experience so much. That's what we pride ourselves on. Have a great day!

December 2019

Samantha from FR Communities

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

December 2019

Easy Clock In/Out Functionality for Employee Time Tracking

ADP works just fine for our company the pros outweigh the cons by a lot. It's easy to use, visually friendly, and there has been no down time or glitching within the program within the last year that I can remember.

Pros

ADP is easy to access both via the computer webpage as well as the ADP app for your phone. Clocking in and out is very easy and user friendly. You can see your hours after each day and whether or not your supervisor has approved your time punches. You are able to view your paycheck each pay period and it shows you your exact paystub, which is easy to print and use for banking/loan purposes.

Cons

The biggest issue with ADP is that with the phone app you have to be within a certain range of your work location to clock in and out. Depending on how large ADP thinks your workplace is, it can be a real pain. Our place of employment is a large 356 unit trailer park and you have to be within a certain range of the office because it doesn't consider being within the park as being "on-site" for clocking in and out. Our maintenance guys complain about this, even though it hasn't directly affected me since I work in the office.

Response from ADP Comprehensive Services

Replied December 2019

Hi Samantha, Thank you so much for the review! We love hearing about the easy to use functionality. We appreciate your business! Have a great day!

May 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2019

Great product for the right type of customer

Pros

There are a lot of modules that are bundled within the system that we find useful.

Cons

There are very limited options for customization.

Response from ADP Comprehensive Services

Replied May 2019

Thank you so much for the review! We appreciate your business and will continue to deliver market-leading features and functionality to our clients. Have a great day!

May 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

May 2019

ADP WFN is good but you'll regret adding comprehensive services...

I refuse to work for any company that uses comprehensive services.

Pros

Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.

Cons

I used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

Response from ADP Comprehensive Services

Replied May 2019

We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.

July 2019

Yolande from Constellation Software Engineering Corp

Company Size: 51-200 employees

Industry: Defense & Space

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great HRIS

Overall - things have improved going from no HRIS to a comprehensive HRIS.

Pros

The reporting option; the ease of use for most processes; the many add-on's that make life a bit easier

Cons

The ATS is not a true ATS and extremely cumbersome to use. The training add-on - it was not rolled out well at all; the lack of documentation. If you want to know anything, you must contact someone to assist you without any documentation.

Response from ADP Comprehensive Services

Replied July 2019

Hi Yolande, Thank you for kind comments! We appreciate your business and hope you have a great day!