Asure Payroll & Tax Management Software

Asure Payroll & Tax Management Software

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About Asure Payroll & Tax Management

Asure People Success Platform is a workforce and workspace management software for small to midsize businesses, and enterprise corporations. The HCM platform empowers clients with information about the productivity level of employees. The platform provides businesses with payroll and tax solutions, benefits administration, human resources, talent management, and ACA healthcare reform software solutions. The software allows companies to manage people, space, and asset data. Asure SmartMove metrics system and interactive floor plans help users manage day-to-day logistics operations. The sandboxing and scenario planning functions enable users to create and review multiple moving options before making final decisions for space. Asure People Success includes module...

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Asure Payroll & Tax Management User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

3.5

Customer support

4.5

Functionality

3

Showing 7 reviews

User Profile

Casandra

Verified reviewer

Company size: 10,000+ employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Easy to use

Pros

I can keep track of payroll and taxes all on one easy to use program. It makes it easier to keep track of information and makes it more convenient to find your both payroll and taxes.

Cons

There's nothing that I didn't like about it.

User Profile

Daniel

Verified reviewer

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Functionality

out of 5

January 2019

Conflicted

I would say my experience has been reasonable. I like the software because I can manage my employees regular hours effectively. It only gets troublesome when I'm trying to account for overtime.

Pros

I like this payroll software because it allows me to easily manage my employee's hours, and monitor them accordingly.

Cons

What I liked least about this software was the fact that when pay periods end in the middle of the week, there isn't a way too see last pay periods hours so you can properly account for overtime since overtime is calculated between Sunday through Saturday.

Allison

Company size: 51-200 employees

Industry: Business Supplies and Equipment

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
2

Value for money

out of 5
1

Functionality

out of 5

March 2021

WORST CUSTOMER SERVICE EVER

Asure bought out our old payroll system (Compass) which was admittedly antiquated. My GL imports have been broken since I started, and getting it fixed is impossible. You just send emails into the void, and then, once a month or so, they will send you a question as if they are making progress.....but nothing EVER gets fixed. And if you want live support to get a problem resolved quickly? Forget about it. And it seems like every time I call up there, the employee is brand new and has no idea about anything. For example, we moved 401k providers and needed a report altered slightly- they wanted 700 dollars! I'm certainly not going to pay you more, when you haven't fixed ANY of the previous issues I have asked you about.

Pros

My payroll was run correctly and my employees got paid. That's about it.

Cons

Antiquated interface Reports constantly break & you can get ZERO support No ongoing training for new employees Astronomical ticket repair times and fees for things issues that arise Comical response time No live support

Reasons for choosing Asure Payroll & Tax Management

Wish I hadn't.

craig

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2019

Payroll & Tax Management

Pros

Very helpful in managing payroll and keeping up with the taxes related to it.

Cons

Takes a bit of getting used to depending on what you have used before.

Anonymous

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Accounting

It is been easy and sweet learning this software. I have a good time using it

Pros

It is easy to use doesn't have too much complicated stuff. Straight and convenient to understand. I like using it

Cons

I haven't had any problems using this payroll software. It did not take me to long to learn the software. So I liked it.

Jessica

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Functionality

out of 5

July 2021

Seems like it could be better

The look of the logo and branding is great, but the software itself is just disappointingly clunky and outdated. From a user standpoint, it's not the best option. I hope it's better from an HR processing standpoint, otherwise there's not muse use in continuing its use.

Pros

I can't think of anything worth mentioning from a user standpoint that makes me appreciate this software, other than the fact that it is an effort to move things to digital... (But it took me less time to complete a paper form and there was less of a chance I'd end up having to explain my request when I was writing a paper form.)

Cons

There's nothing clear about navigating the webpage once you're logged in-- if you want to quickly look to see how much vacation or sick leave you have left, it's not clearly put in front of you. When you do navigate to a point you can request time off, if you don't have plans to be gone for a full day of work, it complicates things for the HR manager because you can't make your full vacation all part of the same leave request.

Angela

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
2

Functionality

out of 5

May 2021

Very basic/Not Intuitive

From customer service to the actual product, it was not a good experience.

Pros

The upload provided for our financial system was accurate and usable

Cons

The entire system was not very intuitive or user friendly. Many areas of duplication of entry creating room for human error. Reporting did not provide "useable" reports. Our service provider could run a report in a usable format, but we were not able to run the same exact report in a usable format.

Reasons for choosing Asure Payroll & Tax Management

A local payroll service provider recommended it and our leadership thought that there would be value in having that local support.