Rippling Software

4.93 / 5 (45)

About Rippling


Rippling is a cloud-based employee information management solution that helps businesses manage employee information and logins when an employee joins or leaves a company.

Employees can be automatically sent documents such as office handbooks, tax documents, confidentiality agreements and other files via email from a database of files. New user accounts can be automatically created for applications that a business uses such as like G-Suite, Salesforce, Box and Slack. Rippling can also create single sign-on for connected apps so that employees can use a single ID and password for all accounts.

Admins can schedule delivery of hardware, such as laptops and office access keys, to new hires on their first day. The solution lets users build checklists for IT teams, administrators and employees to facilitate onboarding and termination processes.

It is available on a per user per month subscription basis.



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Supported Operating System(s):

Web browser (OS agnostic)

45 Reviews of Rippling

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(43)

4 stars

(1)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 45 reviews

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December 2018

Nicole from Juristat

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Excellent Resource for Small Businesses

Absolutely fantastic. Although there are areas for improvement, every time I reach out to Rippling with a request for help or new feature, I always get a positive response. If it's not already in the pipeline for development, they're more than willing to consider for future releases. I cannot recommend this application enough.

Pros

I can manage my payroll, insurance/benefits, onboarding/offboarding, software & hardware deployment all through one interface. The document retention feature is absolutely amazing. Having new hires and current employees digitally sign documents and then store those docs in Rippling is an amazing timesaver and takes a lot of the headache out of tracking down slowpoke reviewers.
Payroll in itself is a breeze. We've had to incorporate into multiple states as we acquire more remote employees and Rippling has guides for employer account creation for all 50 (from what I can tell, at least!). Not only that, but it's a single flat monthly fee to run as many payrolls as you need.

Cons

The formatting on the doc builder is a little glitchy and you don't have many fonts to choose from. While the software integration is an amazing feature, it's not always applicable to the accounts our team maintains. Sometimes the SaaS provider will require you to use an Enterprise+ account to take full advantage of the integration... obviously not something Rippling can control, but it's a bummer nonetheless.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Most streamlined HR platform I have used

Staying on top of all the documentation when bringing new employees or contractors onboard was a real hassle and we were not consistent enough about it. Also our previous payroll providers charged more but actually did less - I was spending way too much time on tax filings and cutting checks etc. Rippling handles all our payments for employees and contractors, as well as HSA contributions, and payroll tax filings. I recommend it highly.

Pros

Rippling makes it very easy to onboard new employees and contractors, run error-free payroll and makes all payroll tax filings effortlessly and accurately. Their browser-based dashboard is extremely easy to use and in the handful of times I have needed it, their customer service was exceptionally responsive and helpful. Their integrations with Slack and Gmail were also really impressively simple to set up and very handy.

Cons

When making the switch over to Rippling from my previous payroll provider, I had to manually import the contractor records from the year-to-date and I made some mistakes. But, they were very helpful in this process and we got it sorted quickly.

December 2018

JT from Truck Driver Power

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Really Strong Onboarding Support

I was working through switching some 1099 contractors to W-2 employees and making sure my company remains compliant with payroll tax. Team gave me all the right information to take to my CPA to ask the right questions and get the correct infrastructure setup to support Rippling's product.

Pros

Team was extremely helpful and patient working with me to get onboarded. I'm a first time founder of a startup and the HR side of business is all new & complicated. They took the time to help me not only understand Rippling but what I needed to do with my other service providers (CPA's, etc.) to get things in order to setup Rippling properly.

Cons

Very little but I guess that I had to depend on them for so much. I wouldn't really have it another way but I guess there could have been more self-help information on your site that's broadly educational information.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Great product, good support!

Pros

I liked the fact that it's very turn key once you get everything set up. I like the fact we can connect our software apps for ease of on-boarding new employees. Rippling will take care of everything I need and I have a peace of mind about our business by using Rippling.

Cons

Since they just switched to their new pricing model, we have found it a bit unfortunate to get billed for something we didn't realize we were using. We don't like the fact of getting billed monthly for a contractor that's no longer with us, maybe it goes back once they're not working with the company anymore. Still trying to figure this out... I wish there were more training videos, and a few of the billing features were a bit easier to find. It's part of supporting a startup... :)

February 2019

Michael from Cybrary

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Exactly what we needed

Our experience has been great! Their support has been extremely responsive and they're constantly making improvements. We've had no trouble getting them to add new supported apps to their library.

Pros

The seamless handling of onboarding and off-boarding people that includes: sending offer letters, signing policy documents and employment agreements, and provisioning access to our SaaS products by department.

Cons

The offer process could be improved. It is difficult to find/resume/abort an offer that was stated but not sent and declined offers are treated the same as terminated employees.

November 2018

Emily from TRUSTY OAK

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2018

Easy to use and great for both employees and employers

Rippling has been fantastic for our company. As an employee, I love being able to see all of my pay stubs in one place and easily sign/add necessary documents when needed. As a manager, I like being able to refer new hires to Rippling for an organizational chart and the onboarding information they need. It has made our onboarding seamlessly and fast and improved our internal processes. We're big Rippling fans!

Pros

We love the organizational chart feature and the easy portal for both managers and employees to view pay stubs, payroll information, and documents. It's easy to update pay rates when someone gets a raise or has a job title change, as well.

Cons

Nothing--I haven't had a problem yet. It's a huge improvement over our last software solution.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

A Great Product

Rippling has definitely helped us keep everyone's records in order and makes it easy to send out new documents/communications to our employees.

Pros

Ease of use for employees and administrators. New features being introduced. Great support. Fast response time.

Cons

Maybe, still working out little kinks in the software? This is a reach, by the way.

March 2018

Chris from Convertist

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Concierge support at self-serve software costs

We were able to get our team onboarded at little-to-no cost, and ramp up quickly on the software. From there, we found out that we could integrate time tracking solutions directly out of Rippling as well. So all around, a big help to our team.

Pros

Quick learning curve to getting started (especially for an HR solution), highly relevant email notifications to remind you when things are coming up, and a team that is dedicated to make sure you get up to speed quickly.

Cons

It doesn't seem like the team is using Zendesk or a way to manage their emails. For now, it's okay but as they grow I'm hopeful they will so I can continue to hear back quickly from their team!

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Makes Life Easier

Absolutely wonderful!

Pros

I love using Rippling for my job! From password management, to HR management, to easily checking up on my pay stubs...life has never been easier to keep track of! Thank you, Rippling Team for all of your hard work in creating a product that makes my life 10 times easier than ever before. I will definitely be recommending Rippling to all of my friends!

Cons

Honestly nothing! I like everything about this software!

January 2019

Kirk from Managed Sales Pros, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2019

I, Like You

I, like you, probably audibly sigh when I see a new piece of software being incorporated into your daily life, especially when it's part of your job (extra-loud, lengthy uggh was uttered by yours truly). However, I've gotta admit - this thing was supremely simple to get set up. In less than 5 minutes, I had configured everything that I needed to, including splitting my paycheck among multiple bank accounts (personally speaking here, but if I don't see the money going into my savings, I'm 92% less likely to spend it before it gets there). All in all, it wasn't bothersome to sign up, configure, and have access to my pay stubs so I'm quite pleased.

Pros

Quick and easy to set up
Ability to customize what percentage of my paycheck gets divvied up among different accounts

Cons

Nothing readily comes to mind, although I haven't had the chance to fully test all the features (I'll update if something comes up post-tax season and I have been able to see the tax implementation)

January 2019

Jennifer from Guru Media Solutions, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Onboarding is a breeze

I was looking for an all in one solution for HRIS, Rippling was my answer!

Pros

We are just implementing on 1/1/19 and so far the on-boarding process has been super simple. I'm looking forward to diving in. The software is solving many of my pain points with my small, remote based workforce!

Cons

Nothing yet. I am switching from Sure Payroll and Rippling is light years ahead of that solution.

December 2018

Casey from Online Accounting LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support